McDonald's

A response was sent to the client on 7/**.  Please allow 3-5 business days to receive.

Response emailed to client on November **, 2016.

Complaint: [redacted]
I am rejecting this response because: the lack of factuality, professionalism, and helpfulness in both this response and the situation as a whole is disrespectful and near-criminal. I will not stand for this.  First of all, it was not a Chevy Blazer; it was an S-10. Also, the logic and grammar of a professional email is disconcerting. Small mix-ups perhaps, but telling of a larger issue of lack of knowledge and quality control by this staff. I do not know who [redacted] even is; the only interaction, in person and via email, I've had with this company is from [redacted], who claimed to be the owner. It is rude and unhelpful for this [redacted] to imply truthfulness and a first-person account when in fact he wasn't there. Regardless of whatever poor attempt at lying these people throw out, the facts remain: I asked for an alignment twice, I was told by supposed tire professionals that matching tires would work for the front, and I did call multiple times with my complaint as soon as I had the error diagnosed by a reliable mechanic with zero returns or offers for solutions.  What's most trouble is the antagonism and finger-pointing a supposed professional business doss in response to a mistake and complaint. No offer to right the situation. No apology. No attempt at collaboration. No acceptance of role. Instead, all I've received is wasted time, wasted money, and total blame thrown on me, while they still have my full money and I still have tires that rub when turned half-way (why is it my job, [redacted], to check that? Don't you do a quality inspection?). Until this is resolved I will demand justice.
Regards,
[redacted]

Response mailed to client on October **, 2016. Please allow 5-7 business days to receive.

Response sent to client 7/*/15

Response was mailed to the client on September *, 2016. Please allow 5-7 business days to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you...

very much for your help. Without your help, the issue won't be resolved that easily.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thanks for your reply.Attached two pdf files...

showing the chat conversations with two of the HSBC customer service representatives. Before my husband opened the US Premier cheque account, I personally verified the terms and conditions with the bank representative. I was informed that he did not need to deposit US$100k in the new account to qualify the US$500 promotion.That was the deal that he had agreed to when he opened his account. It is only fair that HSBC would close the deal per the agreed terms and conditions that were offered.Regards, [redacted] Encl.
 [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]  [redacted] [redacted]
 
[redacted] [redacted] [redacted] [redacted]  [redacted] [redacted] [redacted] [redacted]  [redacted] [redacted]  [redacted] [redacted]  [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Letter mailed to non-cusomer on October *, 2016. Please allow 5-7 business days to receive.

In order to address the issue, please provide an account number or name of your relatives to assist us in locating the accounts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sorry for the misunderstanding of my status. For the new...

application, I have not received the master deposit agreement (MDA) yet. I request [redacted], the officer who is dealing with the complaint to resend me a copy of MDA for me to sign so that I will not miss the deadline of response.Thanks for [redacted]'s response. Although they received my return mail twice but never contacted me and just declined the application for the reason "no customer response", but they finally gave explanation back to me after I complain through Revdex.com. After I receive the MDA document, I will consider this case as closed.   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Details included in the company's response are not accurate. 
Regards,
[redacted]

This customer was told that we had discontinued the sauce packets a while back, but the manager did give her some sauce in a small cup, as a courtesy.  She feels like she should get that now everytime she comes in.  She has been told our procedure, and does not want to listen to reason.

My name is [redacted], owner/partner of the McDonald's restaurant referenced in the complaint ID #[redacted].  I am in receipt of your letter dated 10/23/17 and have the following reply.The complaint was filed by Miriam [redacted] based on her experience at our restaurant on 10/19/17.Our...

restaurant is located adjacent to Anaheim Stadium where through out the year, along with seasonal Angels baseball games, there are special events held that draw large crowds, such as the Harvest Crusade that was held on the day in question.  On these special event days we have the challenge of people, whether our customers or not, that will park in parking lot and then attend the event.  As you can imagine if we get many people doing this we would not have parking for all our guests through out the time frame of the event.  As you know we are a quick service restaurant with a high turnover rate of guest visits.  To regulate this we have a policy as stated on posted signs indicating parking is for McDonald'scustomers only with a 30 minute limit.  Below and attached is a picture of one of the posted signs.The following detail was gathered after review of our video camera recording system.  Ms. [redacted] and family arrived in two separate vehicles at two different times.  The first vehicle, a white pickup truck arrives at 4:53pm the occupants of this vehicle, a man and two boys, leave the property on foot at 4:58pm without ever entering our restaurant.  The second vehicle, a white Suburban, arrives at 6:06pm and the occupants, one women and 3 girls, enter the restaurant.  All four exit the building and property on foot at 6:34pm.At 9:07pm the seven previously referenced people return on foot and enter the restaurant.  At sometime between 6:34 and 9:07 the vehicles were towed because they had been left unattended beyond the posted 30 minute time limit.It is unfortunate the claimant is alleging we are "running a scam and willing abusing it's customers without remorse".  Not quite sure what she thinks we could be gaining by "running a scam" and "abusing our customers without remorse" by towing vehicles that have been left on our lot for well beyond the posted time limit.  In reality having cars towed takes away from our team members job of running the operations of the business by having to leave the restaurant on monitor the parking lot and having to keep track of what cars are being left on our lot as the vehicle owners leave the premises for an off site event, we gain nothing more than trying to make sure we have available parking for all our guests through out a given day.It is also unfortunate Ms. [redacted] had to deal with the towed vehicles, I am sure it was a hassle and costly.  But, it is quite clear that both vehicles were left with the occupants of the vehicles leaving the property on foot.  The white pickup was on the lot for over 4 hours and the white suburban was on the lot for 3 hours, again with all occupants seen on video leaving the property on foot.Thank you for taking the time to consider my reply.[redacted]Owner/Partner

A response was issued to this customer on 7/*/16.  Please allow 3-5 business days to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have copies of my bank statements showing I made the payments to secure this account.  (account ended in [redacted])  and [redacted])  Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Initial Business Response /* (1000, 18, 2016/02/24) */
Please accept our deepest apologies for the delay in responding to this complaint and for any diminished customer service you may have experienced while in our service facility.
We believe that we have since rectified your service issues, but...

if you feel there is an item still unresolved, please come back and see us with your RV and we will be glad to discuss the matter further.
Earlier this week we sent out a check to your address in the amount of $93.47. To improve customer service, Brambillas is working more closely with the warranty department to ensure better results during claim processing.
We appreciate your business and we do take these matters very serious. Brambillas realizes that the situation could have been handled differently and we apologize. We hope to gain your trust and traction on a great relationship going forward.
[redacted]copied and pasted from email.
Initial Consumer Rebuttal /* (2000, 20, 2016/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was resolved only under pressure from Winnebego corporate. To get my warranty work done I had to take my motor home to Iowa. Brambillas did send me a check but three months after they promised corporate Winnebego they would resolve the matter. My advice to motor home buyers is first never do business with Brambillas and second go directly to Winnebego corporate with your issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May Concern:Mr. [redacted] came into our McDonald’s Restaurant on June 22, 2015 and purchased a drink. He paid for his drink and he did receive his change. He walked away before the employee was able to give him his cup. He walked over to the drink bar and walked out the door. He then...

proceeded to the Drive-Thru window. The manager was aware of what just happened and asked him what he would like to drink. Mr. [redacted] responded, “I want my drink!”. The Manager said, “I know, What kind would you like?”. After three times Mr. [redacted] said, “Forget it!” and drove away. At this point there was nothing that could be done because he could not tell us what drink he wanted and he left. Mr. [redacted] was given his change. We have it on video.RE: ID # [redacted]Any questions or concerns lis feel free to contact me.Sincerely,Emmett P[redacted] President JDCS Enterprise dba McDonald’s