MCMC Auto

Our retail installment sales contract requires that any contracted individual must be listed as a covered driver on any insurance policy. By signing the contract, it states that you agree to the terms and conditions of the retail installment contract, to include, all named individuals on the...

contract must be listed as covered drivers on the policy.We are attempting to contact the customer at this time and left a message for her regarding the option we can provide:1. Reduce the initial required investment by $89 so she may take the CPI policy without any additional money out of pocket.2. Return the vehicle for a full refund We ask that Ms. [redacted] contact the branch so that may be discussed.

I spoke with the customer this morning prior to receiving this complaint. Reviewed the issue, and I believe we have addressed everything in the complaint.There was a lack of communication between Tony and Mark regarding the tank of gas which I approved last week. As for the detail, Ms. [redacted]...

indicated to Mark that Tony promised a "full detail", which is something that we never do. When we contacted Tony, he indicated that he advised it would be "cleaned up".  As far as the part goes, it is very common for the throttle body to get stuck open and cleaning with compressed air corrects the problem very often, the mechanic would not be able to know that it was going to fail. The new part was ordered and has been delayed by the manufacturer. The vehicle is currently being test driven to ensure all codes are cleared and it is operating properly, the vehicle will be full when returned to Ms. [redacted] and the vehicle will be washed.

We will be contacting Mr. [redacted] regarding changing vehicles as a gesture of goodwill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
MCMC fails to admit that they sold me a lemon. The vehicle was unsafe, the windows would roll up or down when they felt like it. The A/C compresser was cracked and only blew hot air, the shocks went out on the rear door, the car would cut off in drive (in traffic) etc. one night that vehicle had my children and I stranded on highway 30, two police officers had to come help. They put the red flares on the ground so no one came around the corner and hit the car, and they put my children in their cars because they were sweating so bad. All of these problems plus more within a 3month time frame. I tried to work with MCMC however their unprofessional and rude service caused me to give up on them and complain to the Revdex.com. I am unhappy with their response and I am simply asking for my down payment to be refunded to me. I am getting statements on the cars condition from the mechanics that came to look at the car. I have several more pictures as well as videos, I was unable to upload them all here. Two different mechanics said the problems were long overdue and there were parts that should have been replaced long ago. As in, before I even purchased the vehicle. I would like my down payment refunded to me. MCMC did a poor job of "trying to repair" the vehicle and again I was repeatedly told the car would be repo'd when I would speak with customer service, which is why I never paid to get the car towed to them. It seemed like a set up to keep the car because it was actually repo'd less than two weeks later. I hope MCMC will do the right thing and refund me my down payment. Thank you. 
Regards,
[redacted]

I have attached the title search through DMV. It does not reflect any salvage title branding. In addition, I am including a copy of the Autocheck report that shows no history of accidents or repair that would create a situation where the vehicle would be branded as salvage.The vehicle was brought in...

for service in 2/2017 but there was nothing determined to be wrong with the vehicle at that time. If we cannot identify an issue, the VSC will not pay for a repair. The customer did purchase a Vehicle Service Contract that provided 3 years or 36,000 miles of coverage. The Collateral protection Insurance is a separate insurance product for physical damage in lieu of getting full coverage comp/collision. I have attached the copy of the form where they elected this coverage. This is only an option fi the customer does not provide full coverage insurance from an outside company. The CPI product does not and has never covered mechanical, it is for physical damage. I am quite confident that they understood the difference or they would not have purchased the optional vehicle service contract for mechanical repairs.When the vehicle was brought in most recently, it had 133,121 miles on it, that is 10,000 miles over the VSC limit. There is no coverage under that warranty. It is important to note that the VSC is through First Extended and we would be paid for the work we perform. There is no reason for us to deny a claim, it is not our money and in all actuality, we get compensated for the work we perform. We love warranty work, as does every other service facility. If we were able to get this covered under the warranty, recently or in 2017, we would have been more than happy to perform the work and be compensated very fairly for it. Since the customer exceeded the warranty coverage, we did offer to finance the repair at no interest. The cost to replace the transmission was approximately $2400. We requested that they pay 25% of that up front and we would finance the remaining balance, again, at no interest charge. If the customer prefers, they can shop that price and get the work done somewhere else, but at that point we would be unable to participate in financing the repair. At the time o the purchase, the vehicle had 87,115 miles and as of Feb 2018, it had 133,120 miles. the customer drove approximately 46005 miles in 3 years, which we consider to be normal driving. There is a balance owed of $7671.56 at this time. In order for the customer to maintain a positive credit rating, we expect the terms and conditions of the original agreement to be met.Our offer to participate int he repair at no interest still stands and we are ready to assist with that repair.

The contract submitted was tampered with. I have the original and will be providing it to my lawyer. 
Regards,
[redacted]

Ms. [redacted] did purchase a 2012 Hyundai Sonata on 1/16/16 with a down payment of $1500. At the time of the sale, our Customer Service Department reviewed the terms and payment dates with her. We set up all payment to be paid semi-monthly not bi-weekly, and this was discussed with Ms. [redacted]. Pay...

dates along with due dates were discussed and determined to be acceptable. On 2/6/16 when Ms. [redacted] was to make a payment, she notified our Customer Service Department that she was waiting in IRS funds to be deposited into her account and an arrangement was made for payment. On 2/9/16, Ms. [redacted] communicated with our Customer Service team and started autopay for the 21st of February, again, taking into consideration her pay dates and our policy of setting up semi-monthly payments.On 2/12 the vehicle in question was at the Hyundai dealership for evaluation of a motor issue, an issue that Hyundai has experienced in the past with similar vehicles. In some cases Hyundai has been willing to replace the motor at no charge. Unfortunately, Hyundai indicated that this would take 4-6 weeks to complete and to date is still not completed.It was determined at that time, that we needed to place Ms. [redacted] in another vehicle, we replaced the 2012 Sonata with 86494 miles at the time of sale with a 2014 Elantra with only 41000 miles. The entire down payment was placed on the new vehicle. I am not aware of why Ms. [redacted] feels that was the only vehicle available to her and the offer to refund her down payment was made at the time. The choice of vehicles were only limited to specific price points.It should be noted that when Ms. [redacted] went to get her items out of the Sonata, the Hyundai store notified us that the battery was also removed from the vehicle and they were going to charge us over $150.00 for a new battery so they could fix it. We were able to resolve this matter, but it should not have been an issue to begin with.In addition, it should be noted that a male accompanying Ms. [redacted] to our location at the time of the vehicle replacement physically assaulted our Manager, Mr. Mark Cochrane by poking him numerous times in the chest and threatening Mr. Cochrane if he did not make things right. Mr. Cochrane informed them that he would contact the police regarding this if it continued.In the new account on the Elantra, Ms. [redacted] was required to carry full coverage insurance, to include Comp and Collision, or elect for our Collateral Protection Insurance. She elected our CPI product, we credited the CPI account for $44.50 of the initial $89 paid toward the Sonata, but she refused to pay the CPI stating she had her own full coverage insurance, We attempted on numerous occasions to get the information regarding her outside insurance so we could update the records and close the CPI account and she failed to provide this information.Without proper insurance coverage in force and with payment being delinquent (3rd semi-monthly) payment, it was determined that the account was in jeopardy and repossession would have to be initiated. We initiated repossession and secured our unit. It was decided that we would not be willing to reinstate the loan based on the payment experience we have had with Ms. [redacted]. My employees were physically assaulted and verbally threatened and it is not a situation that anyone should have to endure. As a result, we are not willing to continue with the financing of the vehicle.We followed proper procedures throughout, replaced the vehicle as requested in an effort to maintain a positive relationship, but in the end, we just were not able to create a situation that we feel was beneficial for both parties as well as maintain a safe environment for my employees to work.

Complaint: [redacted]
I am rejecting this response because: I feel like the contract should be voided due to being rushed to sign the contract because the salesman was was in a rush because MCMC was closing if you go back and look at the time when the contract was printed and the time I made my down payment with a credit card you will see it was after closing time everyone was in a rush, we was mis informed about the insurance we was told that we had insurance I believed for a whole year that I was paying insurance and I wasn’t I WAS NEVER TOLD THAT I NEEDED LIABILITY INSURANCE ON TOP OF THIS COLLATERAL INSURANCE IF I WAS I WOULD OF WENT ELSEWHERE BECAUSE I DONT LIKE THE CAR DONT LIKE THE PERFORMANCE OF THE CAR. $1200 OFF PAYOFF IS NO DEAL UNLESS ITS MY MONEY BACK UPFRONT FOR PAYING FOR “FAKE INSURANCE” THAT I WAS MISLED ABOUT.
Regards,
[redacted]

Floor mats are an add-on even at new car stores. If you look, they charge you in addition to the sale price for those mats. We did offer a brand new after-market set of floormats which were rejected. If and when we get a similar vehicle in that has floormats, we will certainly turn them over to Mr. [redacted]. However, please note these mats will be coming out of a used vehicle. Many times, we throw these mats about because they are worn.Floormats are not considered "missing parts" on nay vehicle and are not a covered component under the warranty.

I reviewed the Condition of Sale and there was nothing promised to the customer. I spoke with [redacted], the salesperson. [redacted] indicated that the customer wanted floormats and an Owner's Manual. [redacted] advised the customer that he could provide a set of aftermarket floor mats, but the customer...

wanted OEM floormats.We do not purchase OEM floormats for any of our vehicles, [redacted] advised the customer that if he wanted OEM mats, he would have to wait until a vehicle came in that still had OEM floormats. We have not received any inventory up to this point that has the floormats int he vehicle. This is a hit or miss thing, and the customer was advised that it may take some time. [redacted] has been texting the customer to let him know that the mats still are not available. [redacted] did secure an Owners Manual and he has it available for the customer.If the customer would like to take a set of aftermarket floormats, we would be more than happy to provide them. If he wishes to wait until we get a vehicle in that has OEM floormats, then we will have to wait until we get one in. I apologize for the inconvenience, but the cars are pre-owned and, as such, do not always have OEM floormats.As far as his interaction with Customer Service, he did call in, and customer service notified the Sales Manager immediately of the issue, but as stated, we have to wait until we get a vehicle in that has the requested OEM mats.

Complaint: [redacted]
I am rejecting this response because:the tow bill they sent has a different amount then what the said I owe and it's a $433 charge on it that's not explained the tow only show to be $130 but $433 was added to that
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
No statement I made is untrue, and in fact one call that happened was on Wednesday July 6th, where I was threatened with "pay or get repossessed." I had the representative On speaker phone so my sister could hear how rude the lady was for herself. My sister was actually the one that said "let them repossess the car if that's how they treat customers oh my gosh." Although I have had several rude encounters this one only stood out because my sister had to give me a ride to an important appointment and so I remember the date for that reason. The lady actually asked me for the address of where the car was and said I'll have it repossessed today. Yes, roadside assistance was to be initiated by me and again, I made it very clear that I was not putting out more money into this situation. I was told the roadside was free and it wasn't. I was threatened with repossession and after that I made no attempt to bring the car to them, why? So I could pay for a tow just to have my car repossessed? The poor customer service was not convincing me that I was not going to suffer even more of a financial loss. I wish I would have documented every date and time that I had problems with MCMC and the car they wrongfully sold me. It's ridiculous the amount of problems I had in less than 4 months. Matter of fact, I wish I would have read their reviews BEFOREHAND, I would have saved myself from all of this.
Regards,
[redacted]

Disagree. Never have I once threaten to blow you up, your company is so childish and irrelevant want to point fingers . Yes I do agree to cursing you out. I have every right to be upset. I've had issues with this company since the beginning. It was insured when I paid the 89.99 on the 4th of April when I paid my car note. I was behind a 120.00 and you felt like that vehicle needed to be towed after I told I would be in the next following sat which was the 16th of April. You didn't want to give it me from the beginning and you had to find a reason to take it back. The next following week I got the car you General Manager [redacted] call my personally threaten me to take the vehicle from a 682 number I still have the number save in my phone and the voicemail that he left so. He will be expecting a personal call from my lawyer on his cellular phone. God bless you soul and have mercy on your soul. Thank you and please I rather for you not to respond because this conversation is over.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The guy I spoke with was not helpful and...

rude as well! Id rather just give the car back! This is by far the worst experience ever. He ofdered to reverse the fee but it was all in the way he said it! Just rude!
Regards,
[redacted]