MCMC Auto

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Our retail installment sales contract requires that any contracted individual must be listed as a covered driver on any insurance policyBy signing the contract, it states that you agree to the terms and conditions of the retail installment contract, to include, all named individuals on the contract must be listed as covered drivers on the policy.We are attempting to contact the customer at this time and left a message for her regarding the option we can provide:Reduce the initial required investment by $so she may take the CPI policy without any additional money out of pocketReturn the vehicle for a full refund We ask that Ms [redacted] contact the branch so that may be discussed

I offered to not charge the fee that I incurred from my bankIt is unclear to me how or what more that I could have done

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will say it should not have gone to this point to get a resolution! Regards, [redacted]

I spoke with Ms [redacted] in reference to the phone call she is complaining aboutI also reviewed the content of the call prior to speaking with herIn my opinion, there was definitely opportunity to handle it differentlyWe were not violating any FDCPA rulesI do believe Ms [redacted] took offense to some basic information that was provided to her regarding success in our programI did apologize to Ms [redacted] in reference to the situationAfter continued expression of dissatisfaction, I did offer to refund Ms [redacted] all of her money as a way to satisfy her concernsShe indicated that she would not be able to ever speak to someone in our Customer Service Department again, the offer was simply a way for her to remove her from a situation that she feels will continueI take every complaint we receive seriously and strive to make our department better when it concems to customer interactions.?

Complaint: [redacted] I am rejecting this response because:the tow bill they sent has a different amount then what the said I owe and it's a $charge on it that's not explained the tow only show to be $but $was added to that Regards, [redacted] ***

We have already sent the requested document to Ms [redacted] via email, attempted to call her without response, I left a voice mail as wellWe are not attempting to deceive anyone and at this point, I am no longer going to provide the offer to satisfy the account as paid in full.?

Complaint: [redacted] I am rejecting this response because: How many miles I drove the car has nothing to do with what happened to meThe lack of concern for my family lives shows how much your company cares about their costumersI had Meador Chrysler pick it up to do WHATEVER they had to do to fix the car as it almost caused my to lose my lifeI did not tell tell them I just wasn't paying because I didn't careI told them I should not be liable for paying any charges for a car that I'm leasing and clearly was issues because of common recalls with this carWhat they fixed is irrelevant as long as the repairs were needed to fix because the car the almost killed meWhy should I be liable for paying a early termination fee when the lease is being terminated because of a major deadly recall that is clearly known as you can look it up on the webpeople has died because of this issues on the car and all they care about is how many miles I drove and paying him to end a lease that clearly needs to be terminated

I spoke with the customer this morning prior to receiving this complaintReviewed the issue, and I believe we have addressed everything in the complaint.There was a lack of communication between Tony and Mark regarding the tank of gas which I approved last weekAs for the detail, Ms*** indicated to Mark that Tony promised a "full detail", which is something that we never doWhen we contacted Tony, he indicated that he advised it would be "cleaned up" As far as the part goes, it is very common for the throttle body to get stuck open and cleaning with compressed air corrects the problem very often, the mechanic would not be able to know that it was going to failThe new part was ordered and has been delayed by the manufacturerThe vehicle is currently being test driven to ensure all codes are cleared and it is operating properly, the vehicle will be full when returned to Ms [redacted] and the vehicle will be washed

Complaint: [redacted] I am rejecting this response because: I was told I was to late and yall close at six and I am attaching the proof I am tired of yall lieing sayjng I didnt try and come up there and that I didn't contact yall when I did I kept them informed and mark text me and told me it was to late when financial said I can pay in the morningYou guys are scammers liers and thievesI will never refer anyone to you all and give you bad reviews? Yall do not care about your customer's I had that car for a week and it wouldnt start tor two daysI want my bacl for the deposit and my insuranceYou guys stole my money and left me without a carKnowing ***? well I tried to pay Regards, [redacted]

I reviewed the Condition of Sale and there was nothing promised to the customerI spoke with [redacted] ***, the salesperson [redacted] indicated that the customer wanted floormats and an Owner's Manual [redacted] advised the customer that he could provide a set of aftermarket floor mats, but the customer wanted OEM floormats.We do not purchase OEM floormats for any of our vehicles, [redacted] advised the customer that if he wanted OEM mats, he would have to wait until a vehicle came in that still had OEM floormatsWe have not received any inventory up to this point that has the floormats int he vehicleThis is a hit or miss thing, and the customer was advised that it may take some time [redacted] has been texting the customer to let him know that the mats still are not available [redacted] did secure an Owners Manual and he has it available for the customer.If the customer would like to take a set of aftermarket floormats, we would be more than happy to provide themIf he wishes to wait until we get a vehicle in that has OEM floormats, then we will have to wait until we get one inI apologize for the inconvenience, but the cars are pre-owned and, as such, do not always have OEM floormats.As far as his interaction with Customer Service, he did call in, and customer service notified the Sales Manager immediately of the issue, but as stated, we have to wait until we get a vehicle in that has the requested OEM mats

We had our first notification from Ms [redacted] in June regarding the vehicle and issues she was experiencingMs [redacted] spoke with the Service Advisor at our Burleson location at that timeHe identified the vehicle as being covered by an extended warranty as well as roadside assistanceHe referred her to an outside repair facility in Fort Worth that handles warranty items as well as the process for roadside assistanceWe followed up with Ms [redacted] from 6/until we finally spoke with her on July 6thAt that time Ms [redacted] indicated that she was not willing to pay for a vehicle that is not working, we transferred her to the same service advisor from 6/He went over the process to get the vehicle to the facility. Ms [redacted] had a warranty as well as roadside assistance in order to get the vehicle to the repair facilityI don't think it is fair for Ms [redacted] to file a complaint against us and request a refund without allowing hte repair facility the opportunity to determine the issue and repair. From reading the previous notes, the issue was more with Ms [redacted] not having the time to address the situation and stating that if the vehicle doesn't run, she was not willing to pay for it

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We spoke with customer on 12/and requested documentation to show that she was unable to work for a period of timeWe never requested information relating to specific medical reason, simply documentation that could be reviewed for possible assistanceie Return to work letter In addition, the customer advised would be making a payment on 12/The last contact we had with customer was on 12/12, until 1/At that point the vehicle was out for repossession effective 1/On 01/we informed the customer that we were still not in receipt of the requested documentation.If the account has not been secured and we receive the documentation requested, we will certainly be willing to review and work out a solution that is agreeable to both the customer and usOnce the vehicle is secured, we will still be willing to reinstate the loan and return the vehicle to the customer once all fees and past due payments are made.Regarding third party over the phone transactions, policy requires any third parties that are not on the account to make payments in person to sign receipt to confirm authorization.

DisagreeNever have I once threaten to blow you up, your company is so childish and irrelevant want to point fingers Yes I do agree to cursing you outI have every right to be upsetI've had issues with this company since the beginningIt was insured when I paid the on the 4th of April when I paid my car noteI was behind a and you felt like that vehicle needed to be towed after I told I would be in the next following sat which was the 16th of AprilYou didn't want to give it me from the beginning and you had to find a reason to take it backThe next following week I got the car you General Manager [redacted] call my personally threaten me to take the vehicle from a number I still have the number save in my phone and the voicemail that he left soHe will be expecting a personal call from my lawyer on his cellular phoneGod bless you soul and have mercy on your soulThank you and please I rather for you not to respond because this conversation is over

We were made aware of Mr [redacted] 's condition and we were unable to refinance to lower the payments due to the fact that he was not in the vehicle long enough for that to make any significant difference int eh payment amountIn lieu of rewriting the loan, we did accommodate him with a deferral of payments on the account and have attempted to work with him with regard to the loanWe have received a total of $in payments since November 11thThe last payment we received was on 2/17/This was only after we assigned the account for repossession earlier in the month and the customer was aware of that factWe did place the account on hold with the understanding we would receive payment again by the 3rdSince no payment was received, we released the hold on the account and it was secured on 3/6/2017.At this time, we are not going to reinstate the loan basedWe are of the opinion that we have exhausted all remedies and attempts to assist Mr [redacted] We did speak with him today and he advised us that he did not receive his check in time to send us the payment as he agreedHowever, this call was only after we repossessed the vehicleMr [redacted] did not call us to advise us that there would be further delay to the original agreement that was made with him on 2/

Complaint: [redacted] I am rejecting this response because: After the company didn't provide the deferment on timeI was advised on Friday that I'd have the paper work, by Monday I had direct automatic withdrawals on my checking account, which I paid at the location, and they refused to complete the deferment unless I made another insurance paymentThis company is ridiculous and very untrustworthyEvery time I would speak with someone they would say, "oh well so and so should have advised of this additional payment." But they say they are trying to help me catch up but that is deceiving Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: you could have been more understanding to the fact that it was a quick mistake through the automated systemMore than anything Apologized for your horrible customer service representatives that ive had to deal with Regards, [redacted]

We spoke with customer on 12/and requested documentation to show that she was unable to work for a period of timeWe never requested information relating to specific medical reason, simply documentation that could be reviewed for possible assistanceie Return to work letter In addition, the customer advised would be making a payment on 12/The last contact we had with customer was on 12/12, until 1/At that point the vehicle was out for repossession effective 1/On 01/we informed the customer that we were still not in receipt of the requested documentation.If the account has not been secured and we receive the documentation requested, we will certainly be willing to review and work out a solution that is agreeable to both the customer and usOnce the vehicle is secured, we will still be willing to reinstate the loan and return the vehicle to the customer once all fees and past due payments are made.Regarding third party over the phone transactions, policy requires any third parties that are not on the account to make payments in person to sign receipt to confirm authorization