MDR (Painting the Town)

To whom it may concern, We respond to this complaint as followsUpon notification by Mr [redacted] in his rebuttal we were advised he hadn't received a complete refundWe have since refunded Mr [redacted] the remaining to the payment method previously listed on fileMr [redacted] should be receiving the additional refund within the next 7-business days depending on his financial institutionOnce again we would like to thank Mr [redacted] for his time and patience throughout this process of ensuring his complete refundWe would also like to take the opportunity to apologize for any frustration or inconvenience experienced throughout this processIf Mr [redacted] finds himself in need of further assistance, we encourage him to reach out to us once moreSincerely, Customer Relations

To Whom it may concern, We respond to this complaint as follows.At this time our registrar operations team is looking into this matter further to ensure all aspects are reviewed in this case and a amicable resolution is provided for Mr***We will be reaching out to the customer via ticket number [redacted] in regards to this matterWe ask that Mr [redacted] please update ticket [redacted] should he have any additional questions or concerns regarding this case Sincerely,iPage Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The Complaints, Please be advised that we are not satisfied with the reply of domain.com We firmly believe that this vendor’s lack of proper support and paucity of technical expertise resulted in loss of time, effort and more importantly damage to our business credibility which is not properly compensated by the vendorThis matter is not addressed as per our satisfaction and we have the right to escalate it to other legal authoritiesRegards, [redacted] Regards, [redacted]

To Whom it May Concern,We respond to this complaint as followsMr [redacted] paid for months of service on December 24, Per our User Agreement Terms of Service (Section 12-E), Bluehost does not offer refunds for cancellations that occur after thirty (30) calendar daysMr*** canceled his services on 2/22/which is outside of the days and therefore no refund was issuedMr [redacted] also mentioned that he made attempts to cancel services, the first attempt being completed onlineIn order to terminate and/or cancel the account our User Agreement Terms of Service (Section 11-B) states that the customer needs to provide notice to Bluehost by by phone at ( [redacted] or chatOnce he called our support line on 2/22, we proceed in cancelling the account per his requestAs a gesture of goodwill, we have decided to provide Mr [redacted] with a full refund for the hosting services that were cancelledThe refund of $has already been processed in our system and will be issued to the card on file in to daysWe have also refunded the customer the $that he was charged for the domain registration fee when the account was cancelledSince the domain name registration is valid through 12/24/2018, we have left the domain in the account but placed it on a manual renewalThe customer will have until then to transfer the domain to another registrar, decide to renew it, or let it expire off the account Regards,Bluehost Customer Relations

To Whom it May Concern: We have reached out to the customer and went over how we can resolve this issueWe informed the complainant that we have refunded the $and that they can expect the refund to be back in their bank account within 5-business daysAdditionally, we sent the
complainant our information if they ever need to get a hold of us again. Regards,iPage Customer Relations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom it may concern,We respond to this rebuttal as follows.We spoke to Mr*** over the phone on October 9,and have addressed his concerns in the rebuttal responseWe've provided Mr*** with a direct point of contact who he can reach out to regarding this matterWe ask that Mr*** continue to contact his point of contact via email or phone should he have any additional questions or concerns and we will be more than happy to help.Sincerely,iPage Customer Relations

To Whom it may concern, We respond to this complaint as followsMr*** purchased a web hosting account with iPage on January 4,At the time of signup, Mr*** purchased the monthly "WP Essential" plan at $for the first monthWe have reviewed the plan details and
confirm that the rate of $was for the first month (January) however, the plan was scheduled to renew at the regular rate ,$12.49, thereafter which was specified on the check out page under "Purchase Information" This is why Mr*** credit card was charged $on February 27,2017. As a gesture of goodwill, we have issued a full refund in the amount of $back to the credit card charged on file ending in as Mr*** has set his account to cancel at the end of the paid hosting term which will be on April 3,The refund will appear on Mr*** credit card within the next 5-days. Sincerely, iPage Customer Relations

To whom it may concern, We respond to this complaint as followsAfter revivew of Ms***'s complaint we have been able to send her the EPP code and unlock the domain as previously requestedMs*** should expect an e-mail to *** containing the EPP code for her domain *** which she will need to take to the desired registrar so that they may initiate the domain transfer for herPlease be advised while a domain is in the middle of a transfer, it cannot be alteredThis includes renewing the domain, changing its Whois information, and updating its nameserversYou will either have to request the domain's current hosting provider to cancel the transfer, or wait until the transfer is complete before any changes can be made.In closing we would like to apologize to Ms*** for any frustration or invonvenience caused by this situation, and again we would like to encourage Ms*** to reach out to us should she need any additional assistance.Regards, iPage Customer Relations

To Whom It May Concern,We respond as follows to this complaint.We were contacted by Mr*** on May 31st, regarding his wish to restore the content of his website and create a new user account within the IPower system The customer was then charged on the 22nd of June this same year
for hosting services to maintain their website After the charge was made, Mr*** realized that the web content was hosted elsewhere.By November 15th of this same year, the customer had fully moved both their domain name and active web content to the provider *** *** LLC At this time, they had requested that we provide them a partial refund of the remaining time that they were charged.Our policy states that we do not provide refunds after the first days of service for all annual products As a courtesy, we have provided the requested amount as a partial refund The customer appears to have renewed and purchased the service based on a miscommunication with our Web Advisor Team As these services are no longer needed, we feel it is fair to provide this refund and will leave the account active until the expiration dateMr*** has confirmed that all content has been removed from the account and that no further action will need to be taken at this time.Regards,IPower Customer Relations

To Whom it may concern,We respond to this complaint as follows.We are currently working with Mrs*** to address her concerns listed in the complaint filed with the Revdex.comA member of our compliance team has scheduled a date and time with Mrs*** to call her to address
any and all concerns she has with Bluehost services.Sincerely,Bluehost Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I've since left *** messages without a call back and have experienced more domain problemsSeveral domains were listed as autorenew, but actually weren't and expired causing website outagesTheir message refers to domain credits of which I have heard nor seen nothing about from them. *** continues to cost me time and money with more problems, faulty systems, lack of communication and terrible service
Regards,
*** ***

To Whom it May Concern,We respond to this complaint as followsWe are the the registrar of record for the domain USAWHITEPAGES.COM but not the hosting provider for this websiteThe domain is hosted with the following hosting provider: ***You can check for the current registrant information by
doing a whois search (***)The DNS of this site is managed through a company called ***, but the ip address that hosts this site belongs to a company called ***Please contact the hosting company regarding this matter as they have control of the files that serve the content shown on the website. Regards,Customer Relations

Hello,We respond as follows to this complaintMs***'s credit card may have been used fraudulently to sign up for an account with Netfirms on 10/20/After Ms*** contacted us about the charges, we closed the account immediately for fraud and issued a full refund of $back to her credit card on 10/29/2015.We would recommend she contact her bank and/or review her statements to ensure other fraudulent charges are being placed on her card.Thank you,*** ***Specialty Support Manager

To Whom It May Concern,This is in response to the rebuttal that Mr*** *** sent regarding the overdraft fee of $30.00.Mr*** signed up for service on 12/29/for a year of hosting service When the hosting plan was up for renewal, an invoice was sent on 12/15/as a reminder that the renewal plan was due On 12/30/when the invoice became delinquent, the service was suspended Between 1/4/to 2/10/several overdue notices were sent to the customerWhen the customer signed up for services, it is stated in the eHost Term of Service (ToS) that by creating an account, the customer agree to our Term of Service https://www.ehost.com/terms )In the ToS (Billing and Payment information, in paragraph for Late Payment - All invoices must be paid within fifteen (15) days of the invoice due dateAny invoice that is outstanding for more than fifteen (15) days may result in the suspension or termination of Services.When Mr*** had no intention of renewing services,after having received several notices for overdue payment, it is the responsibility of the customer to contact eHost of his intentions (Billing and Payment, paragraph for Auto renewal - Unless otherwise provided, you agree that until and unless you notify eHost of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us) When no response was received from the customer, the eHost billing system then cancelled the hosting serviceIn eHost previous response, we had explained that Mr*** had set up the method of payment via *** and that process creates a recurring subscription on Mr***’s account Active recurring subscription can be managed within the customer *** account and if the customer did not cancel that service, the customer will be billed by *** until he cancels with ***.eHost has in good faith refunded the customer $which was what he had paid and we cannot honor the refund of the $overdraft charge because our system will not allow us to refund anything that was not paid to eHost The customer will have to take it up with his financial institution on the overdraft charge Yours faithfully,eHost Billing Support

To whom it may concern,This is in reply to Darren ***’s concern regarding the domain transfer of ***.In reviewing the account, we noticed that the account created in eHost was under Mr*** *** However, the contact email was registered under *** After
further research regarding the reason why the domain was prohibited from being transferred, we discovered that on March 16, a contact modification was updated on the domain, which per ICANN’s policy, a day lock was placed on the domain for any changes made *** The customer contacted chat support on 3/20/to request for the domain to be transferred At this time because a lock was already placed on the domain, and eHost cannot remove the lock until May 15, when the lock will expire. Our customer service manager, reached out to Mr***, however we did not connect with Mr*** and left a voicemail for a callback We recommend that until the lock is released the customer can point the domain over to another hosting company of his choiceWe also sent an email to Mr*** *** ** *** whose name is on the account to inform him about the status of the domain transfer. Yours faithfully, eHost Compliance DepartmentWe apologize for the inconvenience and any miscommunicationWhen the domain is unlocked and ready, for transfer, there is no additional fee to transfer the domainTo assist in the domain transfer, we ask that Mr*** contact eHost at ***.Yours faithfully,eHost Compliance Department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
What *** doesn't seem to respond to is that they let my primary notification domain expire when their control panel tools said it was autorenewedIt was over days expired and I almost lost this domain, not to mention other domains I could have lost because of thisI lost money and many hours of time waiting for poor support and not getting the support I neededExpecting some sort of restitution for thisYes, *** left a message (I left him one back) and the support ticket said "they solved this for me"In fact, they didn't do anything except cause me headachesI discovered this and their response was "you can renew it"SO, of course I did, but *** DIDN'T solve thisI figured it out after almost hours of trying to get them to figure it out *** tools don't work*** support doesn't work
Regards,
*** ***

To whom it may concern:We address this complaint as follows*** contacted our phone support team on May 26, with some issues regarding her *** websiteThe complainant stated the *** shopping cart was not functioning properly and she requested to speak with a supervisor*** spoke
with a supervisor and we offered her months of free hosting credit but that offer was declinedThe complainant then contacted us via phone on May 29, and was still receiving an error.The customers site was not functioning properly for three days until the issue was able to be resolved*** was requesting $due to loss revenue for the three days that her site was not workingUnfortunately, we are not able to offer that much of a creditAs a resolution, we provided the *** Business plan free of charge for one year and we assisted in the registration of a domain. If *** has any other concerns, she can feel free to contact us as she has our direct number now.Regards,*** CustomeRelations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
As I have repeatedly told iPage, I specifically cancelled that domain in when the client did not reimbursement me for the costThis was done online with a customer service rep who assured me it would be cancelledI had no way of know that they had not, in fact, cancelled it as I reasonably relied on their word that they wouldThey had done so beforeI should owe nothing
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to thank the company