MDR (Painting the Town)

We can confirm the credit card on file was refunded $but it can take 7-business days to post to customer's credit card statement As mentioned before, the customer does have control of his domain through the Arvixe Billing PortalIf the customer is having issues getting access to his domain still, he can let us know and we will assist him further but he should try to access the domain through the Billing PortalLastly, [redacted] will contact the customer again tomorrow to ensure we've covered everything

To Whome it may concern,We respond to this complaint as follows:Mr [redacted] contaced us on May 23, to cancel his accountWe can confirm that the cancellation request submitted properlyHowever, due to a glitch in our system, it appears that Mr [redacted] was still charged $USD for the account renewal on July 9, 2017.Upon further review of Mr***'s account, we have confirmed that the hosting was cancelled and the account was downgraded to a domain parked account on July 9, We can also confirm that a refund was processed back to the credit card charged ending in: ***Typically we cannot issue a refund for foreign exchange rates, as the charge did not come from usHowever, as this was an error in our system, we are more than happy to credit Mr [redacted] for the exchange fee assessed to him by his financial institution We have reached out to Mr [redacted] and have asked him to provide us with a bank statement showing that an exchange rate was chargedOnce we receive the bank statement we'll be able to issue a refundAt this time, we have not heard back from Mr [redacted] and ask that Mr [redacted] reply to the email sent to [redacted] on September 6, 2017.Sincerely,Netfirms Customer Relations

Hello,We are sorry to hear about the frustration this has caused Mr [redacted] The issue that Mr [redacted] is experiencing with adding additional email accounts has been escalated to our development team who are working to resolve this as quickly as possible.Mr [redacted] has also been offered a full refund for the services due to the delay in getting it resolved and has communicated that he would like to continue to use the hosting services.At this time we have not had any additional questions or concerns from Mr [redacted] and should any arise we ask that he please respond back to the recent e-mail communication and we will be happy to offer assistance

To whom it may concern, We respond to this complaint as followsMs [redacted] contacted us as of 4/11/in order to investigate her deactivationPrior to this (4/10/18) we had notified Ms [redacted] of the deactivation due to found phishing malwareBluehost does partner with [redacted] , as they are security specialists we encourage our customers to use them when they have issues with malware, or even as a preventative measure for websitesThough Ms [redacted] may have her [redacted] updates completely up-to-date that doesn't always mean that your content is completely secureThough [redacted] is what we commonly reccomend for these security issues, we in no way require users to go through our partner for security or malware removal servicesThough we would be able to run a file restore on the account, that would not guarantee the removal of malwareAs how a restore works, is the backup copy overwrites existing filesInfected files will not necessarily be rewritten, and additional files not in the backup will not be deleted eitherBecause of this, we always reccomend a security professional be hired so that they may go and review the content in-depth and remove malicious content from the codingWe will not be able to restore Ms [redacted] 's website to its pre-infection state; As we are not security professionals we are unable to properly investigate and remove malware from subscriber contentIf Ms [redacted] would still like to attempt to perform a restore, we'd recommend contacting our support line directly to request assistance with that taskWe understand that times like these are very frustrating, and we want to assist how we are ableWe'd like to apologize if Ms [redacted] feels that she has been misled, that was not our intention nor is that the impression we wish to give our customersWe would also like to take this opportunity to thank Ms [redacted] for taking the time to reach out and give us the opportunity to assist Ms [redacted] , and we look forward to assisting her further in the future.Regards, BlueHost Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am insulted that the company denies that I contacted their customer service department I communicated by phone and through their consumer blog prior to submitting the complaint in question (I communicated with an individual on the blog who identified himself to be a Homestead representative - insulting response)I regret that I did not keep better recordsHowever, their record seems no worse than mine! I will switch my service to another company this summer and warn others to stay clear of HomesteadMy mistake for trusting the organization To clarify: The service did not work when [redacted] came out, I contacted the company on more than one occasion regarding the issues without resolution (phone & consumer blog), I paid for the service without being able to use the service for over a year (foolishness on my part but I did try to contact the company), and I was overcharged for the subscription for an extended period of time [redacted]

Greetings, We've since had a chance to review this situation and see that while there was an attempt to create an account in December, we had not yet received the [redacted] payment so the account did not finish creating. As such, at that point there was no package to cancel. We then found that a... payment was successfully made in February which finalized the account creation. As requested, we have now canceled this package and fully refunded the payment which applied to the account. We understand there is a concern that we continued to attempt to charge the [redacted] account, however we cannot actually charge [redacted] . Instead, [redacted] is setup to send payments to us so the [redacted] subscription would need to be canceled within the customer's [redacted] account in order to prevent further sending of funds. If there are any remaining payments that have not yet been refunded, we have reached out to Ms. [redacted] to request the [redacted] transaction IDs to ensure that any and all payments have been refunded in full.

We have reviewed Mr [redacted] s recent support requests regarding the dedicated server and were not able to identify any issues that were not addressed in regards to that hosting package.For clarification our Support services are a courtesy service that we offer with the purchase of our hosting services and products and there is no additional charge for support.If Mr [redacted] can provide clarification on what issues or concerns that have not been addressed we would be happy to review them At this time we ask that Mr [redacted] please respond to the recent e-mail communication or contact our management team directly at [redacted] and we will be happy to continue the discussion

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

To Whom it May Concern,We respond to this complaint as follows. Ms. [redacted] had a ticket put into our Ownership Department queue requesting access to the domain name 1stscout.com on January, 3rd, 2018. After reviewing the issue and the documents sent in by Ms. [redacted] we are unable to grant... access to the domain name as the information on the documents do not match the information we have on file. Ms. [redacted] has been notified on five different emails the acceptable documents we can use to complete this ownership process going to the email address [redacted] . At this time we are unable to move forward in this process until we gain one of these documents matching the information already on file making sure that the documents being sent in are clear in English and visible to read.> Business License > Certificate of Incorporation > DBA / Fictitious Name documentation > IRS 501(C)3 "Determined Letter" (non profit organization) We do apologize for the inconvenience and frustration this is causing but we do have a responsibility as a web host and registrar to protect the integrity of any account and domain name that requests are made to gain access to, and as a result, we must be sure that the individual who is requesting this access is entitled, by ensuring that we receive the proper documentation. Regards,iPage Customer Relations

Revdex.com: Appreciate quick response to Revdex.com Regards, [redacted]

To Whom it May Concern,We respond to this complaint as followsMs [redacted] contacted us on August 9, and purchased our tailored design [redacted] serviceUpon purchasing the design service, Ms [redacted] was informed of the design process in which we inform customers that our design team will create a site using images and content provided by the customerDuring the design process the design representative will perform two site reviews with the customerThis is done so that the customer is able to review the design and confirm that the design fits their needs or request any changes needed prior to the website going liveOn August 16, Ms [redacted] was informed that the site was ready to go live and was provided with the admin credentials to login to the dashboard of the new website along with the additional steps that needed to be taken to ensure the site was live on the webIt appears Ms [redacted] had some issues after the site was launched.We have reviewed the communication between Ms [redacted] and our web design team and do feel we that we could have done a better job at communicating with Ms [redacted] and feel there is room for improvementAt this time we have passed Ms [redacted] 's feedback regarding her customer experience along to our design management team and have provided the proper coaching to the the design agent who handled Ms [redacted] 's design project to ensure clear communication with our customersAs a courtesy due to Ms [redacted] 's dissatisfaction with the initial website design and issues with the launch, our design team is working with her to rebuild an entirely new websiteThank you,iPage Customer Relations

Good Morning, Unfortunately the information in the last rejection is not accurateThe domain registration was purchased in conjunction with the hosting services and was registered prior to the request for a refund on the SiteLock serviceThe domain will remain owned by Mr [redacted] for year and he can transfer it away after days of registration, however we do not provide free domain registration services if the domain is to be keptIf he does not wish to keep the domain registration, we would be glad to refund the $http://ehost.com=============================*Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain.=============================

To Whom It May Concern,We respond as follows to this complaint:On October 8, 2017, Ms [redacted] contacted the Revdex.com to inquire about her experience with our supportAfter reviewing the account we found that on May 22, 2016, we sent Ms [redacted] an email to the email address " [redacted] ", explaining that malware was detected on the domain name " [redacted] " and the website was temporarily suspended until the infected files were either cleaned out or removed from the serverWe hope that Ms [redacted] understands that these security measures are put in to place to protect the visitors of Ms [redacted] website as well as to protect other customers who are on the same shared platform as herIn order to rectify the issue, an agent suggested the additional product "SiteLock" to help with cleaning out the infected files SiteLock is a third party product and is a optional service we suggest to customers for issues such as this as many of our customers do not know how to remove infected files on their ownWe provided the contact information for SiteLock and also gave an alternative way to go about cleaning the filesAdditionally, we provided articles in order to help them navigate the process of cleaning the files on their ownMs [redacted] advised our Support that she would contact her web developer before making the decision about SiteLockIt appears that Ms [redacted] did indeed reach out to SiteLock directly for help with this matter, however Ms [redacted] did not purchase the services through FatCow, and instead purchased directly from SiteLockTherefore, we are unable to review the services and account Ms [redacted] has with SiteLock.On May 26, 2016, SiteLock Confirmed that the files had been cleaned and asked us to re-scan the files and reactivate the websiteAn email confirming that the files had come back with a clean scan and the website was reactivated, was sent to Ms [redacted] via email to the admin email on file " [redacted] " which also included suggestions on how to prevent this issue from happening in the futureWe can confirm that we have issued a refund in the amount of $USD to the card ending in on October 6, Ms [redacted] will see this refund in her account within 5-business days, however this will depend on her financial institutionRegarding the refund from SiteLock, we are unable to assist in this matter, as previously stated, Ms [redacted] purchased the services directly through SiteLock themselvesIf Ms [redacted] requests a refund from SiteLock, contacting the company directly, would be the next step.Thank you for bringing this to our Attention.FatCow Compliance Team

To Whom It May Concern,We respond as follows to this complaintMr [redacted] contacted us on Dec 2, 8:PM, stating that he was having issues with his website pulling up a blank pageWe responded accordingly addressing possible issues that may have been the causeWe first addressed the fact that Mr [redacted] had his domain pointed to two separate IP addressesAlthough this was in fact an issue with the customer's account, this was not the root of the problemMr [redacted] responded on Dec 7, 8:PM stating that his issue was still persistingAt this point we were able to discover that the issue was in fact a theme that the customer was using for their websiteWe reached back out informing the customer of the cause of the issue and provided steps to resolve on the customer's endOn Dec 9, 9:AM the customer reached out indicating that they have followed the steps provided with no resolutionWe then responded informing the customer that we reset their theme and still was pulling up a blank page, requesting that the customer change the theme, themes are considered third party additions and normally up to the customers responsibility, disabling a theme is a part of the troubleshooting processOn Dec 10, 1:AM customer responded stating that they did not want to change the theme and that since we upgraded our system we are the cause of their issueWe reached back out to the customer requesting they give us permission to disable their theme so we can troubleshoot furtherAs of Dec 10, 6:AM the customer has yet to respondOn 12/10/Mr [redacted] filed a Revdex.com complaint in regards to his website issueWe reached out on Dec 15, 12:PM stating that we would investigate the issue, customer responded shedding more light on the situationOn Dec 16, 2:PM we reached out again stating that we are still waiting on the customer's response to start troubleshooting and that we have provided a goodwill credit of months worth of hosting (65.94) on their accountCustomer responded stating that they will respond to the original ticket to start the troubleshooting process thanking us for the creditThank you,iPage Customer Relations

o Whom It May Concern:We address the complaint as follows: [redacted] contacted us on August 3, requesting a refund for he products of [redacted] Site Builder and [redacted] ***The total charges equaled $We initially informed the customer that we received a chargeback for those purchases so it appeared that the customer had already gotten their money backOn August 5, the complainant provided us with a snapshot of his bank account for which they were able to prove that the charges were reversed.After review of this snapshot, we refunded the customer $to the credit card that we initially chargedIt may take anywhere from to business days for the funds to be reflected in their bank accountIf the complainant has any other concerns or questions, they may feel free to reach out at anytime.Regards, [redacted] Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The response from the business does not address my problem in any way My problem is that after I transfer domains to other parties, this business tells me to renew and allows me to pay for a renewalbut ownership was already transferred away from me and away from DotsterThey sound not tell me to renew something we don't own Regards, [redacted]

To Whom It May Concern,We respond as follows to this complaint:On October 20, 2017, Mr [redacted] contacted the Revdex.com to inquire about his experience with requesting a discounted rate for his Hosting accountAfter reviewing the account we found that on August 1, 2016, our agents sent Mr [redacted] an email to the email address [redacted] , explaining to Mr***, that this was a one time courtesy and that we will no longer continue to give the discounted rates upon [redacted] On October 20, our agents offered Mr [redacted] for a year term in response to Mr***'s complaint about the current terms price of $USD for a year term(Please refer here to see our [redacted] rates: [redacted] )We are willing to honor this discounted rate one last time and have explained to Mr [redacted] that going forward we will no longer offer these discounted ratesWe have asked that if Mr [redacted] would like to proceed with this offer, to please respond to our email and we would process the discounted rate for this upcoming term.Thank you for bringing this to our attention,PowWeb Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The company has indeed tried to reach out to me, however it was yet another attempt to up sell me on a service I already purchased The company refuses to honor their contract with me, as can be seen from the screen shot from their own web page,I indeed had the pro plan, yet they refuse to make things rightThank you to those at the Revdex.com for their help in this matter, I will be contacting my Attorney General to help out further with this issue of unscrupulous business tactic Regards, [redacted] ***

To Whom it may concern,We respond to this complaint as followsAt this time our affiliate management team is performing a thorough review of Mr***'s account and sales in question to ensure that Mr***'s promotional method and sales meet the guidelines set forth in the affiliate agreementManagement has confirmed that the review will be complete by October 25,and if the sales are deemed as qualified, payable commissions will be paid out no later than October 31,to Mr [redacted] ***'s method of paymentPlease note that iPage reserves the right to withhold initial Commissions Fees for Affiliates who are new to the Affiliate program, or who have commissions that are potentially fraudulent as determined by iPage in its sole discretion, to determine the legitimacy and cancellation rates of Referred Customers.http://www.ipage.com/affiliate/affiliateagreement.bmliPage Customer Relations

We are unable to find an account for the customerWe've reached out to her via phone and email to gather more details about the account in question but have not heard back yetThank you!