MDR (Painting the Town)

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

To Whom it May Concern,We respond to this complaint as followsMr [redacted] contacted us regarding his domain renewal price on December 20th, 2017, We at Verio do not act as our own registrar for domain purchases and renewalsWe work with certified registrars so that way our customers have the opportunity to purchase and renew domains with accounts they obtain with usWith that being said we do not have control over the pricing of domain names or domain renewals as they are not set by us but by third-party registrars that we work withSo originally when Mr [redacted] first purchased the domain names they all started off as $a year but just like website hosting domain names can fluctuate in prices based on the market values and trends set from the prior yearWhich is left up to the actual registrar to decideSo what this all means is that the domain names with the extension of .com have gone up from $to $based on the decision of the registrarHowever, the other domain names on the account are still renewing at the previous rate of $but as the market changes the prices of these domains may change as wellAfter looking further into the account history we do see that we did send out renewal notifications going to the email address on file [redacted] Email notifications were sent out forty-five days prior on November 17th, 2017, and twenty days prior on December 12th, 2017, before the domain names renewedBased on this information and our relationship with the third party registrar we are unable to compensate the $as we did notify Mr [redacted] about the renewals of his domain namesWe would like to take this time to apologize to Mr [redacted] for any confusion and frustration this may have caused him and would like to thank him for the opportunity to fully explain our position and how our domain process works and we look forward to working with Mr [redacted] in the future.Regards,Verio Customer Relations

We respond as follows to this complaintMs [redacted] contacted us on October 5,regarding a cancellation and refundMs [redacted] was on the list for a check refund as of January However, the check refund was delayedOn April 1, we stopped payment on the check and processed a full refund of $to an active credit card that was provided to us by Ms [redacted] .Sincerely,iPage Customer Relations

To Whom It May Concern,We respond as follows to this complaint.We were contacted by [redacted] on July 10th, to cancel the domain renewal for his domain name [redacted] At this time, the domain name was scheduled for renewal on July 24, It renewed ahead of this time due to our prebilling system which attempts to renew the domain name up to fifteen days prior to the actual date This was due mainly to a miscommunication between our Web Advisor Team as the customer had already been scheduled for the payment through our system.Because we understand that this was an honest miscommunication, we have gone ahead and refunded the $charge that was imposed on Mr [redacted] At this time, we have reached out to Mr [redacted] and the account has been closed down We have provided a direct line of contact to our Customer Relations team if Mr [redacted] requires any further assistance.Thank you,iPage Customer Relations

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. As requested in my original letter and complaint to your company, please send a refund check to the mailing address indicated in the letter. Thank you. Regards, [redacted] ***

I will do the very best that I can to make this as brief as possibleUnderstand that I have written evidence to back up all the factsOn Friday 6/17, all of the email addresses at BOTH of our business websites hosted by PowWeb inexplicably ceased to functionWe first contacted customer service via online chatA support ticket was submitted (and IGNORED) for two daysDuring these two days, we continued to be without the ability to use our emailsThis greatly disrupted our abilities to run both of our business websitesWe lost out on numerous opportunities to engage with clients and customers during this time periodAlso, there was important correspondence that needed to be sent outbut couldn'tWe were paralyzed without an explanation for WHYOn Sunday 6/19, I was desperate for a resolution and went to social media to get ANYONE'S attention at PowWebAt the time we simply wanted our emails operational againI had the (dis)pleasure of running across "AC", one of PowWeb's "customer service representatives"AC got our email addresses operational againHowever, AC also informed us that both (???) of our websites were infected and had to be scrubbed cleanand that we would have to spend an unknown amount of additional funds to pay PowWeb to scrub the websites clean(Or we could follow their ridiculously technical and over-complicated instructions for accomplishing this task ourselves.) PowWeb always made it out to be like this was solely our problemLet me be clear here: this was NOT our problemAfter this experience, it has become apparent that their servers are NOT safeBoth of our websites were constructed (months/years ago) on THEIR servers using THEIR web-authoring technologyAnd it was THEIR servers that got infected!!! This in and of itself disturbs me greatly because I thought I was paying someone to SECURELY host my websitesAC told us in an email that we would receive directions on Monday 6/regarding how to handle the corrupt/infected website filesthe very same ones that were apparently capable of shutting down not one but TWO sets of email addresses for multiple daysYes, we were told to WAITEven though these "infected" files were apparently so potent and "damaging" to our "reputation", we were told to WAIT until directives were given by PowWebMonday came and wentNOTHINGTuesday came and wentNOTHINGUnderstandably irritated, I reached out to PowWeb via social media (I've had a previous conflict with PowWeb within the past monthafter which I refuse to use their chat feature and/or 1-number due to a VERY rude "customer service representative")From Tuesday until this evening, I've always had to be the one to initiate contact with this company (because they don't care AT ALL about their customers)The conversation has always gone like this: Me: "I want my websites scrubbed clean and I want a written guarantee that I won't have to pay for it"AC: "We have to handle this over the phone and I cannot guarantee that until we come to an agreement over the phone"Me: "I will be happy to speak to you on the phone all day long after I receive a guarantee that I won't have to pay a dime for my websites being scrubbed clean, especially after the way I've been treated"AC: "Unfortunately, I cannot guarantee thisI must call you." Same conversation almost word-for-wordday after day after dayDuring this tedious process of going back and forth, AC blatantly LIED to me via [redacted] and said that a "security officer will be in touch with you shortly"I didn't know that "shortly" was synonymous with "NEVER"I am still waiting to hear from that security officer(Checked my SPAM folderNOT THERE EITHER!) AC has also refused to refrain from being "point of contact" after I explicitly requested that this issue be brought to someone else's attention when it appeared that I was reaching a dead-endHow on EARTH is this "customer service"? Every other time that I've EVER engaged with a business and requested to speak with a direct supervisor or specialist, that request was grantedAs the consumer, I have the right to ask for someone else ABOVE this "AC" person to handle this issueHow DARE "AC" deny my request to work with someone else at PowWeb!!! This entire situation has inconvenienced me and frustrated me beyond beliefnot to mention COST ME MONEY (i.etwo days without email and access to paying clients)So much WASTED TIMEI simply want the saga to endand I simply want my website files scrubbed cleanwithout paymentor involvement in the matterI have requested this so many times; I might as well be texting with a brick wallI am DONE with this companyAs soon as it is possible, I am moving both of my sites to their closest competitorI have been a loyal customer for the better part of yearsand they DON'T CAREI have even recommended this company to MANY others over the yearsBecause of this ALONE, I deserve WAY better than to be treated this wayWhat they call "customer service" is absolutely appallingI wouldn't wish having to deal with this company on my worst enemyAs I have requested REPEATEDLY for DAYSI simply want BOTH of our websites to be scrubbed clean free of charge and free of my involvement in the matterAlso, I want both of my websites to be set to "non-renew" at the end of the current billing cycleI want NO PROBLEMS when I seek out and transition my websites to another web hosting company

I did receive my money back for the complaint # [redacted] however they have not completely cancelled my account as I asked them to, I received an email on 7-15-asking for a payment of $ maybe they are having more computer issues and have not resolve this yetI will be blunt I no longer wish to do business with this companyI will only accept there response once my account is completely cancelled which I have asked for and they stop trying to charge me Regards, [redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below[At first let me ensure you they are lying with meI am a mentor and I am not doing any fraud activity but every time they are threating meI did not get a penny from ipage since promoting their serviceThey are fraud and I got so many objection and bad reviews about their affiliation service Their affiliation service is just like sheetThey are are using popup discount offer while my student purchasing shared hosting service.do you know why they are using popup? cause they put a rules whom are'ntterested only those people will get exit popup offer.But the truth is they are uinging their offer in my provided affiliate because if my students clicked on their popup offer they will not gonna pay me.Can you imagine how fraud they are? So many students shared me the same complain.Next one is prepaid credit card.The fraud company can accept my students payment through prepaid credit card but in September they are totally changed their tone and saying they will not pay me because my students are using prepaid credit card.Can you imagine how fraud they are? They have Rights to reject my commission but they don't have right to reject humanity.Before I join their affiliate system I heared about their bad review but I thought people are doing negative marketing.But now after month of promoting ipage I got nothing.Several times I said that I am just promoting ipage only on my students.But they are not believing me.If they don't believe me then why they don't ask my affiliate for giving their passport or identity documents? why they lying that my sales are not qualified? I can see my each and every students are super actively run their niche site on the other hand they are saying my sales are not qualified they will check it next month next month and next monthBut the truth iis they are fraud .If they don't pay me I have to get help from attorney generalIf court investigate they must gonna say I am not lyingFinally dear Revdex.com don't give them opportunity to run fake business around the worldEvery money has value and they have no rights to steel affiliates money.After facing this situation I never gonna promote them kindly request them to pay me without any farther excuse.last month they are giving just excuse now I want my money.Neither I will go court.There is no other option left for me [redacted] ***

To whom it may concernMrs [redacted] signed up for her iPage account in May 3rd, Shortly after this she did request to cancel her iPage account and receive a refundWe did refund her the $for the initial year on May 5th, Due to a system error Mrs [redacted] 's account failed to cancelHowever we did send a notice days prior to the charge on April 18th, to her email [redacted] advising her up the upcoming auto renewalMrs [redacted] 's account then renewed automatically on April 18th, for $On April 20th, she then contacted our social media team and we refunded her $back to the credit card on file and we have confirmed the cancellation of her accountAt this time we have not recieved any further contact and have not been able to reach Mrs [redacted] at her Daytime phone numberIf she reaches out we will be happy to further assist.Sincerely,iPage Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Prior complaint filed with Revdex.com # [redacted] was not resolvedWe are left with no ability to send e-mails and our emails after switching to company's recommended service is now marked as "Spam"Company techs unable to solve the issue - give run around, drop calls and solve issues that are not existentCompany is still selling VPS service and emails under premises it will work but it does notCompany techs failed to set up correct initial settings while switched to VPS which resulted in last week's e-mail failures; they claimed to have installed a patch but not permanent, etc, etc, etcCustomer is give run around for many hours without a resolutionComplete VPS setup correctly so that we can send emails and we do not incur interruption in email service sendingRegards, [redacted]

The customer website is hosted on a shared server environment, which means many customers share the same server resources. As such, performance of the website is affected when there is an issue with the server, or if another customer web site is causing excessive load to the server. In the past, we... have been able to take the necessary steps to resolve the problem. However, we would like to suggest moving the site to a different server so we can work towards a more permanent solution to this problem.Please keep in mind that we cannot compensate for potential loss in revenue and we do not guarantee continuous service, but we do try our best to help solve any interruptions in service when we become aware of them. As a gesture of goodwill, we have applied a 1 month hosting credit to the account worth $59.99.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Resetting the response window every time someone sends an email, when you've relegated all contact attempts to email and routinely ignore inbound email, seems like an extremely poor way to facilitate communication with your customers The only two days in the last months that we've had any attempt at resolution from [redacted] is the day I submitted this complaint and the day I responded outlining how they ignore emails for days or weeks at a timeThey ignored our attorney's Letter of Preservation and are still refusing to help us determine what the ex-employee did in our account and with our files while we were locked out of our accountAll of their prospective customers should be warned about the potential for abuse when using their service, and their non-action in helping to resolve the issue.We were not looking for [redacted] to resolve the issue as a 3rd party, that's what the courts are forWe were looking for them to let us back into our own account even after we had proven that we owned it, and they didn't take any action at all until we complained to the Revdex.comThis gross abdication of responsibility to us as a customer has cost us FAR more than the $they reluctantly refunded us Regards, [redacted]

To Whom it May Concern,We respond to this complaint as followsWe have reviewed Mr [redacted] ’s complaint and wish to note that the suspension placed on Mr [redacted] ’s domain [redacted] .com (the “Domain”) was due to his failure to respond to multiple domain verification emailsTo provide some context, MyDomain is an ICANN (short for “Internet Corporation for Assigned Names and Numbers”) accredited domain registrar and is therefore required to abide by ICANN’s rules, regulations and policies as well as the Registrar Accreditation Agreement (“RAA”) (available at: [redacted] ) This accreditation allows MyDomain to sell domain namesBy registering a domain through MyDomain, the domain's registrant agreed to be bound by MyDomain’s Terms of Service and Domain Registration AgreementPursuant to MyDomain’s, Domain Registration Agreement, the domain's registrant is required to submit valid information such as his/her name, email address, postal address and phone number (collectively, the "Registration Information") to register a domainThe domain's registrant is also required to update the Registration Information in the event of a change within seven (7) days of such changeIn addition, pursuant to the Whois Accuracy Program Specification within the RAA ( [redacted] #whois-accuracy), MyDomain is required to contact the registrant of each domain on an annual basis and remind them of their duty to maintain accurate Registration InformationOn September 01, 2014, MyDomain sent a reminder to verify that the Registration Information for the Domain was correctThe email was sent to the registrant email address listed on the Domain, which was [redacted] (the “Registrant Email”).Pursuant to MyDomain’s Domain Registration Agreement, failure to respond within ten (10) days to any inquiry by MyDomain concerning the accuracy of the Registration Information is a material breach of the Domain Registration Agreement and as a result, the Domain was suspended on September 17, and website associated with the Domain went offline.On June 13, we spoke with Mr [redacted] and explained the reason for the clientHold on the domain nameWe were able to assist him in updating the domain's contact information and successfully verifying the domain nameThe domain ' [redacted] .com' is now verified and the website is resolvingWe have advised Mr [redacted] that if he has any further issues or concerns that he feels have not been resolved, he can contact us and we would be more than happy to assist him.Thank you,MyDomain Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [The email they want me to reply to doesn't work it returns an error message, I've contacted the Revdex.com stating so after the business tacted me directly outside of this complaint & was unable to reply to themI feel like they just want to make it look like they're trying to resolve the issue, but obviously aren't because they emailed me twice from the same email but the second email told me to disregard the first email even thought they were from the same sender.] Regards, [redacted] ***

To Whom it may concern.We respond to this complaint as follows.During a routine site scan Ms [redacted] 's website was detected to have Malware and as a result her website was temporarily suspendedPer our terms of service, if an account is found to have Malware (infected files), the account will be temporarily suspended until the web files are cleaned or removed from the serverThis is done as a security measure to protect the viewers of the website as well as other customers websites who are on the same shared serverUnfortunately, our support team does not assist customers in cleaning web files that have been infected with viruses as cleaning site files is out of our scope of supportHowever, we do offer an additional feature called [redacted] in which customers can purchase at anytime by contacting our web advisors [redacted] is a security feature that will scan website files for viruses such as malware and will clean the files on the customers behalfAs a gesture of goodwill, we have unsuspended Ms [redacted] 's website and have applied one months worth of [redacted] to the account at no cost to herAt this time [redacted] has been enabled Ms [redacted] 's website and is in the processes of cleaning the siteOnce the web files have been cleaned , Ms [redacted] will receive a confirmation email informing her that the files are no longer infectedIn closing, it appears Ms [redacted] 's website was built using a third party application or custom code and not built using a builder offered by iPageWe recommend that Ms [redacted] or a web developer update any outdated code on the site as outdated code can make the site vulnerable to hackers and virusesSincerely, iPage Customer Relations

During a routine scan on our servers, malware was found in a number of website files on the customer's accountAlthough the server is secure, more local infections can happen in a number of waysThe most common ways are through insecure passwords or outdated website softwareWe recommend using strong passwords and such passwords should be kept confidentialThe customer may even want to run a scan on their local machines for key-loggers that would save passwords, or other viruses as a precautionary measureOpen source CRM's such as [redacted] , themes, or plugins can be vulnerable to malware attacksAccess to the files is normally gained through a vulnerability in the software (not FTP) and is used to inject malicious codeBecause our scans picked up malware that was found mostly throughout theme and plugin folders, this indicates that the software installed on the account is out of date and this was the entry point for the hack Keeping the software updated can be crucial in preventing malware attacks because the updates that the software developers release are intended to patch up vulnerabilities found in older versionsBecause this relates to the maintenance of the website coding and operation, Powweb only takes part in securing the serversThe customer is ultimately responsible for keeping their software applications up to date to avoid malware attacksWe rely on experts like [redacted] , who we believe are the most trusted in the business, to be our malware removal solutionThis is not required by any means, but is highly recommended because it is efficientWe promoted [redacted] prior to the infection because it can happen to anyone and we want each of our customers to know their optionsNot only will [redacted] remove the current malware, but it can prevent future malware with the right planYou can opt to remove the malware code from the files, replace the files with a clean backup, or remove the files altogetherAlthough the customer received a suspension notice and we typically suspend as soon as our scans pick up an infection, the account has remained enabledThe suspension is simply our way of ensuring that the infection does not spread or worsen while the issue is resolvedWe are happy to go over the options for removing the malware with the customerAs a gesture of goodwill, we can offer the customer the [redacted] Prevent service for 50% of the price for year This would bring the cost from $to $The customer can also hire a webmaster to remove the malware and update the software on the web site, or they can attempt to remove the malware on their own, and apply any necessary updates

To Whom it may concern.We respond to this complaint as follows.Upon review of this complaint, we were able to locate a charge in the amount of $that occurred on February 5,to Mr***s credit card on file ending in ***Our records show that Mr [redacted] cancelled his account with us in February of however, a refund was not processedUnfortunately, we are unable to issue a refund to the credit card charged as our system does not allow us to process credit card refunds for charges that occurred more than sixty days agoWe are more than happy to issue a refund to Mr [redacted] for the amount owed via check or [redacted] as a refund should have been processed at the time the account was cancelled.We have reached out to Mr [redacted] via phone to inform him of this but have been unsuccessful in reaching himWe will continue to reach out to Mr [redacted] regarding this matter to ensure the matter gets resolvedSincerely, [redacted] Customer Relations

We apologize for the confusionWe believed Mr [redacted] was referring to his [redacted] accountAs per our earlier response, we canceled his [redacted] account and issued him a full refundMr [redacted] acknowledged the refund from ***Once we became aware his Revdex.com complaint was related to our eHost brand, we researched the matter furtherAlthough we have a call on file where Mr [redacted] states that he signed up the account with eHost, we've refunded all of his payments and have canceled services as he requested

To Whom It May Concern,We respond as follows to this complaint.Mr [redacted] contacted us on January 1st,and inquired about charges of $to his credit card for website and domain services that renewed in December Mr[redacted] requested a full refund of $and the request was escalated to our billing team for further reviewOur billing department informed Mr[redacted] that we refunded $for the hosting renewal and the account has been set to downgrade to a free domain parked account on January 13th, When customers agree to our terms of service they agree to multiple billing policiesThese policies include authoriztion to renew on an automatic basis using the payment method on file as well as require the customer to cancel in writing days prior to renewalThis applies to all services purchased with Fatcow including domainsWe also notify our customers of an upcoming renewal using the email that is supplied to us as a point of contactThank You,Fatcow Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Dear Revdex.com, I have sent my [redacted] information to A Small Orange the subsidiary of The Endurance International Group, Inc and have still not received a refund Please reopen the complaint.For your information the [redacted] account for the $refund is [redacted] All the best, - ***