MDR (Painting the Town)

To Whom It May Concern,We respond as follows to this complaint.Hi ***,We are terribly sorry for the confusion this may have caused youOur records indicate that no changes were made from our end regarding the sub-foldersDue to the small number of impacted customers, the agent was not aware of the bug we have been working on with [redacted] Per the agent's notes, left on the account, after the conversation was over he had received the same error message and updated the notesAdditionally, as we informed you the last time, we do have a project going on right now with [redacted] on releasing a new version of the builder which should be going out by the end of this yearThe builder would have the necessary improvements to the services that are provided directly through [redacted] We would be more than happy to help you once that upgrade is launched and if you are willing to work with usWe have tried to communicate with you through ticket # [redacted] , however we did not receive a response back from you, besides this rebuttalFor your troubles we offered you months worth of hosting credit to your account for the inconvenience and refunded the [redacted] Site Builder charge that you requested to be refundedThe credit that we applied on your account is valued at months of hosting or the payment you made to upgrade to the [redacted] Premium add-onWe do feel that, in light of the information above, this is an adequate form of compensation for the inconveniences you have facedThank you,iPage Customer Relations

To Whom it may concern,We respond to this rebuttal as follows.We have performed a thorough review of Ms [redacted] account as well as her contact history and as stated in our initial response we have been able unable to locate any contacts made to our support team by Ms [redacted] in requesting a cancellationIn addition, we can confirm that the credit card ending in [redacted] was the credit card charged toward the renewal servicesGenerally, credit card companies or bank institutions will allow a reoccurring charge to go through on an a credit card that has expired or canceled as long as the bank account that the credit is associated to the credit card is still active and openWe would like to apologize to Ms [redacted] for any inconvenience this matter may have caused her and would like to thank Ms [redacted] for providing us with her feedback in regards to her customer experience with usFeedback from current customers or previous is always appreciated as we are always looking for ways to improve our servicesSincerely,iPage Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The daily maximum spent on the campaign was $not each clickThis company bends words and are not truthful that is why they have so many complaintsI am entitled a refund but they are giving the Revdex.com wrong information so that they can try and defend themselvesThey are are deceitful company that cheats the public and this is documented by the 470+ complants at the Revdex.com aloneThere are also very many complaints with the FTC, someone needs to shut them down!! Regards, [redacted] ***

To Whom It May Concern,We respond as follows to this complaintMr [redacted] contacted us on October 29, requesting to cancel and receive a refund for his Domain Privacy which renewed on October 28,for $This product was canceled and a refund was issued immediatelyWe notified Mr [redacted] via email on September 28, and October 23, of this upcoming renewal on his accountUpon receiving this complaint we called Mr [redacted] on October 31, and November 1, to clarify his complaint of being charged for $as this charge amount did not appear anywhere on his accountWe followed our calls up with an email on November 1, apologizing for his frustrations and requesting clarificationMr [redacted] replied to this email on November 2, advising us that his dissatisfaction was due to the domain privacy service still renewing when the domains were no longer on the accountOn February 29, there had been a Domain Privacy service renewed but he stated he did not notice this until the recent renewalHe had multiple domain privacy services and had since moved the domains associated with them but never canceled these servicesMr [redacted] was also upset that his previous hosting renewal from August had increased from the previous yearHe contacted us on July 07, prior to the renewal for his hosting to inquire about the increaseHe was advised that $was our regular renewal rate at that timeAs a courtesy, we offered to match the previous years special discount rate of $for this years renewal, he ag [redacted] and renewed his hosting on July 07, After receiving Mr***'s reply on November 02, via email, we replied the same day thanking him for his feedback and informing him due to our Domain Privacy service being an add on product they must be canceled in order to prevent renewalsAs a courtesy, we added a credit to his account for the Domain Privacy renewal that took place in February We advised Mr [redacted] that we had provided him with a special discount rate for his previous hosting renewals and that was the reason he saw an increaseAs an additional courtesy, we have set his hosting renewal for to renew at the same special discounted rate of $and if he has any additional questions or concerns to feel free to contact usWe have not received any additional contacts from Mr [redacted] at this time.Thank you,iPage Customer Relations

To whom it may concern:We respond to the complaint as followsThe complainant stated that she renewed the domain on April 25, but it was still showing expired in Domain CentralAn agent updated the back end information so their website would show that the domain information was renewed However, the domain was expired and once the domain fully expired, it was purchased by a third party on May 25, [redacted] contact us several times that week to try and obtain her domain name back into her accountSince the domain was purchased by a thrid party, she was unable to get access to the domainAs of right now, we have reached out to the new owner of the domain ' [redacted] .org' to try and purchase the domain back into her possessionWe are awaiting a response from the new owner but we will remain in contact with [redacted] until we are able to get this issue resolved.Regards,Dotster Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] Hello, ***.com emailed me (Please see screenshot attached) that they would be renewing my account on the Feb, but they took out of my account on Feb21, 2016, the day before causing my card to be declined while I was out shopping on the 21st So they did not follow what they saidthey were going to do in their email to me and this is why I am so upset.I had to beg for an apology and remind them this is stealing.Also, yesterday Mar.7, was the deadline for me to renew my website and we (staff and supervisor) agreed to a discounted price of for a two year renewal AGAIN, they took more money out of my account than we agreed to We agreed to and they took out without my permission They claimed they are going to refund my money in 7-business days...I also attached this email in a screen shotI asked them to send me an email detailing the year package of the plan I negotiated with the staff and his supervisor for but have not received itI asked for it to be sent in an email WITHOUT a link to access it because it is almost impossible to access their website because the passwords you create never work the next time you go back to log in and I can't see these links they send as a resultIt is astounding to me that they feel it is ok to take out money from people's accounts when they feel like it and for whatever amount they choose WITHOUT PRIOR APPROVAL OF THE ACCOUNT HOLDERTHIS IS NOT OK AND THEY DO NOT SEEM TO GET THIS NOR DO THEY EVER APOLOGIZE FOR THEIR BEHAVIORISN'T THIS ILLEGAL? I see why they have so many complaints about them Why do they have an A+ rating with you guys?Thank you, [redacted] ***

To Whom It May ConcernWe respond as follows to this complaintOn March 7, Ms [redacted] created an account with ***When creating the account she agreed to the terms of service which state "Additionally after the initial term, you acknowledge, agree and authorize us to automatically bill and/or charge on your credit card for successive or renewal periods."We sent Ms [redacted] reminders on January 22, to the email on file regarding the renewal of the account on February 21, 2016.On February 21, Ms [redacted] was charged $for her website hosting as her services were set to auto renewal and not scheduled to be cancelledOn February 21, Ms [redacted] contacted us asking us to refund her the $and cancel the account which we did.The desired settlement the customer was requesting was issued the same day the Revdex.com dispute was submitted.Regards, [redacted] Customer Relations

To Whom it May Concern,We respond to this complaint as followsUpon receiving Mr [redacted] ***'s rebuttal we reached out to him again to address his feedback and were able to come to an amicable resolutionThank you,FatCow Customer Relations

To whom it may concern:We have attempted to reach out to Ms [redacted] multiples times through our our researchOur first call to the the complainant was on April 17, There was no answer so we left a voicemail asking for a call back and we provided a direct number to usWe then called the customer again on April 18, to attempt and resolve this issueAgain, there was no answer so we left a voicemail and provided our contact information.As of now, the customer has been refunded $for the [redacted] that they purchasedIf the Ms [redacted] feels like they need further assistance, they can feel free to reach out to us so we may address and resolve the issue.Regards, [redacted] Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below A total of $was charged to my cardPartial payment is not acceptablePlease see attached documentation which is proof of the two charges in questionThis is not a refund and refund policies do not play a part in this caseThis is a case of fraud which I intend to prosecute as if my request are not met Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and although I generally disagree with the specific site lock functionality stated within the message -- I have also determined that the response does satisfy my initial refund request and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Best Regards, [redacted]

To Whom It May Concern, We respond as follows to this complaintMr [redacted] contacted us on 10/18/and reported issues with his email accounts, and had contacted multiple times up until 10/23/requesting updates about the issueDuring the time of the customers contact we had been experiencing a couple of known issues with emails on our serverUpon review, and with the assistance of Mr [redacted] ’s feedback we were able to discover that he was being effected by much of the sameOn 10/customer had been compensated for months hosting due to the inconvenience as well as customer had reported losses incurred by the email issuesFollowing this the customer contacted once more on 10/requesting to cancel their services and have since moved their hosting to Host GatorWith the cancellation we issued the customer a pro-rated refund of $for the remaining months of hosting that was available on the accountIn closing, we would like to thank the customer for taking the time to share his thoughts with usAny and all feedback of mine, as well as your comments, will be shared with our executive management and engineering teams for consideration of what we can do to improve how we respond to these scenarios going forward Sincerely, Bluehost customer relations team

Revdex.com:First of all, this business is WAY off on my nameMy name is [redacted] , not " [redacted] "There is no excuse in the world for butchering my name to that extent.Secondly, I have reviewed the response submitted by the business in reference to complaint # [redacted] My issue with this business has been resolved to my satisfactionI would like to further recommend that this business do a thorough re-training of its "customer service" employeesThis is the last time I will use [redacted] 's chat feature and/or 1-numberFrom this point forward, I will be contacting [redacted] 's social media account for any issues that may arise in the futureNo one seems to care at all about customers in their "customer service" department.Outside of this issue, I've had no problems with [redacted] in the years I have been utilizing their servicesTheir company may continue to host my current two websites.Please close out my complaint as "resolved".Sincerely, Mr [redacted] (not " [redacted] ")

I paid under the grace period, and I did not receive notification for the failure until I reviewed the account, I paid, they system faild, I have the receipt, the bank statement, the only failure its from the business, as a good will they must pay for their error Regards, [redacted] ***

To Whom it may concernWe respond to this rebuttal as followsWe have confirmed with our senior engineers that we unfortunately do not have a back up of Mr**'s email as the URL being used ( [redacted] ) was a test URL associated to legacy Verio , [redacted] ,serverThis is why the screen shot of "Domian Central " shows the " registrant (end-user) authentication" errorWe have provided Mr [redacted] with a new test URL " [redacted] " which is associated with the Endurance Vero platform and can be used for email purposesHowever, we recommend that Mr [redacted] use a registered domain for his email needs as test URLS such as these are server specific and cannot be used if the server is turned offAs a gesture of goodwill, we have applied three months worth of hosting credit to Mr.**'s accountThe credit is available for use now and will automatically apply toward any new purchases or existing renewalsWe would like to thank Mr [redacted] for bringing this experience to our attentionWe will have our management team follow up with the chat advisor who assisted Mr [redacted] in the chat conversation as we feel there is a coaching opportunity for the advisor to ensure accurate information is being provided by our representatives when assisting customersWe will also make our engineers aware of any technical flaws that can be improvedSincerely,Verio Customer Relations

To Whom it May Concern,We respond to this complaint as follows.When Mr [redacted] signed up for his iPage account on June 03, 2014, he purchased the iPage Essential Hosting Plan for years at our special introductory rate of $Our front of site does have the following disclaimer regarding our introductory rates: " [redacted] The introductory prices are for the first term of service only and automatically renew at the regular rate." The following day, June 04, 2014, Mr [redacted] purchased Domain Privacy for years as well in the amount of $Upon signing up for an account as well as logging into an account with iPage Mr [redacted] agreed to our Terms of Service which authorizes us to automatically renew using the credit card on file "I.YOU ACKNOWLEDGE, AGREE AND AUTHORIZE US TO AUTOMATICALLY BILL AND/OR CHARGE ON YOUR CREDIT CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR CANCELLED BY EITHER PARTY AS PROVIDED IN SECTION."Please feel free to review our full Terms of Service if you have any further questions - [redacted] Domain Registrations and Hosting are separate services/products and as such they are billed separately and would each need to be cancelledOn April 19, a day email billing reminder was sent to the email address listed on the account [redacted] to remind Mr [redacted] of the upcoming automatic year renewal of his iPage Essential Hosting PlanThis email did advise Mr [redacted] that "All plans and products automatically renew unless you cancelThe renewal will be for the same term length at the regular rates reflected belowThe payment method that we have on file will be used for renewals, unless you change it or cancel." On May 19, 2017, Mr [redacted] 's iPage Essential Hosting Plan automatically renewed for the same year term at our regular renewal rate of $and the following day his Domain Privacy automatically renewed for the same year term at our current regular renewal rate of $Unfortunately, we were not notified of his desire to cancel the account until August 07, which was after he had issued a chargeback dispute with his bankOn June 19, we were notified by your bank of the chargeback dispute filed for the charge of $for the year renewal of his iPage Essential Hosting Plan ($394.20) and Domain Privacy ($42.99)When a chargeback is filed, the bank takes back the money that was charged, which in turn puts the product in a default statusDue to the chargeback dispute filed we were no longer in possession of the funds at that timeMr [redacted] 's account has now been cancelled and as such will not accrue any further chargesUpon checking the status of the chargeback dispute, we did find that the dispute has now been closed and in our favorAs the dispute was resolved in our favor the money has now been returned back to usSince Mr [redacted] cancelled the account, we went ahead and issued a full refund on August 17, in the amount of $back to his cardDepending on Mr [redacted] 's bank merchant it can typically take up to 2-days for the bank to release the funds into the accountWe have not received any replies from Mr [redacted] at this time to confirm that he feels this matter is resolvedIf Mr [redacted] has any further issues or concerns that he feels have not been addressed he can contact us and we would be more than happy to assist him.Thank you,iPage Customer Relations

To Whom it may concern,We respond to this complaint as follows. Mr. [redacted] contacted us on January 5,2017 in regards to his website and email being down. Our technical team informed Mr. [redacted] that URL he was using for both his site and email ( [redacted] ) was a test URL that... was provided by Legacy Verio with [redacted] which was intended to be used for testing purposes.Unfortunately, the URL "" [redacted] " would have not migrated over to the new platform as it was associated to the legacy server and not an actual registered domain name. Sincerely, Verio Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have not been able to speak with a technical support personIt is impossible to complete this request without speaking to a representativeThe email correspondence is a breach of our payment arrangementWe have an email but no one from Bluehost has worked with our team to fixed this issueThis problem was caused by Bluehost when they breach our contract by shutting down the website which impacted the SSL Certificate which secures our customer siteWe paid money for this service with Bluehost and they assured us that they could serve sub-domains hosted by third party companiesThey help set it up the SSL certificate on the third party company when we paid for the serviceThey should get the right people to helpThe email has the wrong group engaged to helpWe want a competent resource from the support team to call us to fix this issue caused by them Regards, [redacted]

To Whom It May Concern,We respond as follows to this complaintHello ***, This is [redacted] with the compliance team, I have been authorized to handle all contacts on behalf of [redacted] and our executive management teamWe have received your Revdex.com complaint and I wanted to reach out to you and address your concernsI have reviewed your ticket history and it appears on October 24th -25th, you requested a call back from a manager in regards to a fee being charged for a site transfer On October 26th, you asked technical questions about our windows severerOn October 27th, you inquired about how to restore a database in which we provided you with instructions on how to do soOn October 28th, you then asked our team to restore the database you supplied usAs a courtesy and due to the frustration we honored the restore of the database as it was at no charge to youHowever, a new ticket was opened stating that there were files missingWe would not be responsible for the database you provided being corrupt and we only restored the database you suppliedIf content was missing, the backup may have been outdatedIn light of the information above we feel that waiving the restoration fee's is an adequate form compensation considering our records do not indicate the content was deleted from our endI definitely understand your concern regarding this process however, please understand that it is the customers responsibility to keep backups of the files/database regularlyThank you,Domain.com Customer Relations