MDR (Painting the Town)

To whom it may concern,We respond as follows to this complaintWe have reached out to Mrs [redacted] advising her that we have refunded the$to the [redacted] Credit Card on file ending in [redacted] and provided her with ARN number [redacted] to track her refund with her financial institutionHowever, Mrs [redacted] stated her bank does not have records of that card, so we asked she provide us with a letter from the bank letting us know the refund has not been processed in there system so we can further assist in issuing a refundWe did also confirm the account was cancelled on February 25th, and asked Mrs [redacted] provide us with the emails she is receiving, stating she will be charged so we can locate if there are any additional accounts in our system and still awaiting response on this issueSincerely, iPage Customer Relations

To whom it may concern.We respond to this complaint as followsMr [redacted] domain name ' [redacted] ' was renewed through the Automated Domain Renewal Systems (ADRS)In order to assist our customers with managing their renewal(s) we ensure that renewal notices are sent prior to domain expiration regardless of whether or not the domain is set to renew automaticallyFor Mr [redacted] domain, we had sent the domain renewal notices to the email address on file: (February 20th) and (March 18, 2018) days prior to the domain’s renewal dateThese emails included details on disabling the auto renewal feature in the instance that Mr [redacted] did not wish to have the domain renewedOur Domain Registration Agreement states, You are solely responsible for ensuring that any and all domains and additional services are renewed prior to their expiration, should you so desire their renewalSection 8bAutorenewal, Unless you notify iPage that you do not wish to participate in the automatic renewal processWe must receive notification of your intent to not renew (opt-out) no later than sixteen (16) days prior to the renewal dateIn the absence of such notification from you, we will automatically renew, for a period of one (1) year, as set forth by the applicable registryYou are free to review the agreement in its entirety through the link available below: [redacted] Due to how domains work, domain renewals cannot be changed and is irreversibleThis means, once a domain has been renewed and payment has been submitted to the registry, it cannot be modified at any stage of the registration cycle, and will remain active until it expiresUnfortunately, we are unable to honor Mr [redacted] request to refund for the domain renewalRegards,Ipage Customer Relations

To Whom It May Concern,We respond as follows to this complaint.Mr [redacted] created his Verio account with us on November 18th, He was migrated from the legacy Verio platform to our current platform On November 30th, 2016, Mr [redacted] contacted our Web Advisor Team to regarding his Website not being active on the newly migrated hosting platform Our team addressed this issue by creating a ticket to investigate this issue furtherUpon investigation, our team had concluded that Mr [redacted] ’s service had not been fully migrated to the new platform We began working with the legacy platform to ensure that this process was completed automatically At this time however, it was determined that the website was still active with the legacy platform and any issues involving downtime would be due to that platform Additionally, Mr [redacted] ’s domain name ‘ [redacted] ’ was managed directly with [redacted] , so our team had no way of directly resolving the issues that the customer was experiencing.On December 9th, 2016, our Web Advisor Team informed Mr [redacted] that the migration had completed successfully and that DNS would need to be updated with [redacted] to point to the new Verio nameservers that would utilize our current hosting platform Our team attempted to contact Mr [redacted] through both phone and email to assist with this process Unfortunately, our team was unable to reach Mr [redacted] at this date and we did not receive confirmation that the changes were made.On December 13th, Mr [redacted] contacted us to cancel his hosting service stating that he is losing business At this time, Mr [redacted] has pointed his domain name to a separate hosting provider We will not be providing Mr [redacted] with the requested $10,as we are unable to issue compensation for anything outside of the services that we offer.We have provided a direct line of contact for Mr [redacted] if he wishes to discuss this matter further.Regards,Verio Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] THIS COMPANY IS NOT TRUTHFULTHE CAMPAIGN RAN FOR DAYS WITH A MAX OF $PER DAY FOR PAY FOR CLICKSThere was $total for the days the campaign ran, we have proof it was shut down in daysSo I am entitled to the $( $less {days @ $12.50}) There are over complaints against this company at the Revdex.comThey are deceiving the public and somebody needs to put a stop to it Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedAs requested by Ipage, I have cancelled the complaint with [redacted] in order for them to process my remaining refund Regards, [redacted] ***

I am requesting a refund of security services from BluehostMy website is not secureI have the same sub-domain since my service that commence last yearThe Sub-domain service was interrupted when Bluehost shut my site down per an error on their behalfI would like a refund and if this can not be fixed

To whom it may concern,We contacted [redacted] via email on May 20th, to gather more information on his complaint [redacted] responded to the email and provided us with more informationAlthough, we have never received notice requesting to close the account until recently, we have refunded the past years of charges [redacted] is welcome to contact us for further informationRegards,Netfirms Support

To whom it may concern, We respond to this complaint as followsMr [redacted] reached out to us on July, inquiring about charges he received to his [redacted] account on June 5, and June 25,During this interaction Mr [redacted] requested that we cancel the two services, we obligedThe charges were an automated renewal of his hosting plan and impress.ly website builder for a total of $Canadian Dollars.On August 21, Mr [redacted] reached out to us again inquiring about a refundSince over days had passed since the initial [redacted] charge occurred the ticket was escalated to our finance department to be manually processed to Mr [redacted] ’s [redacted] accountAs of today, August 30, 2016, we are expecting a refund to the customer's [redacted] account within the next weeks.Unfortunately we were not able to reach the customer with the phone number he providedWe were able to contact him today via emailIn our email interaction we explained to the customer that we would be able to refund his money to a new credit card if he can update his billing information on his accountThe customer said he would prefer the refund to a new credit card instead of [redacted] Regrettably, we were not able to get a hold of the customer with the new phone number he suppliedWe have attempted to call the new phone number twice today but we are met with a voicemail recording.Moving forward we will continue to contact the customer through the email address provided in the complaint and the phone number he provided in his email to usSincerely,iPage Customer Relations

To Whom it may concern.We respond to this complaint as follows.At this time we are reviewing Ms*** [redacted] 's account to ensure we address all of her concerns provided in this complaint and will follow up with Ms [redacted] once we have completed our reviewSincerely, Startlogic Customer Relations

To whom it may concern, We respond to this complaint as followsUpon review of the accounts associated in Mr***'s name we have found the following informationMr [redacted] created two hosting accounts with us on 1/for the domains [redacted] and [redacted] Due to a system error, Mr [redacted] was allowed to proceed with account creation using these two premium domains, though we are unable to actually purchase and register these domainsWe had attempted to refund Mr [redacted] on 1/for these domains, and he was advised by our support staff of the mistake and that he was refunded a total of $Mr [redacted] had again gone and attempted to purchase these domains in our system once more, despite being advised we are unable to register these domainsAs of 2/the domains have been refunded once more as we are unable to register these domain names for Mr***Bluehost is unable to register premium domainsIn closing we would like to apologize for any inconvenience as well as any confusion caused by this situationIn addition we would like to encourage Mr [redacted] to purchase these domains with a different registrar, at which point we would be able to assist in assigning the domains to his existing accounts for use on the BlueHost PlatformWe would also like to thank Mr [redacted] for his time and patience in dealing with this issue, and hope to be able to better assist him in the futureRegards, BlueHost Customer Relations

When a domain is due for renewal, the registrant is sent courtesy notifications either through our system or by the registrar regarding the upcoming renewalOur records indicate that we sent reminder emails on the following dates and times: 2015-03- 08:31:to [redacted] (Days to renewal) 2015-04-08:47:to [redacted] (Days to renewal) 2015-05-08:40:to [redacted] (Days to renewal) 2015-05-08:42:to [redacted] (Domain Expired) At this point, we can confirm the domain is available for registration againTherefore, the customer may register the domain with any domain registration service provider at the registration cost, but we suggest locking in the domain for multiple yearsThe customer can register the domain again at FatCow by going to the following link: http://www.fatcow.com/domains/

To Whom it May Concern,We respond as follows to this complaint[redacted] contacted us multiple times regarding issues that she is experiencing with her [redacted] Website Builder We have brought many of these issues to the attention of our engineering team to assist in resolving the problems that the customer is experiencing.Normally, it is our policy that we cannot process a full refund of our products after the first days of purchase Since [redacted] has been a customer since and has shared feedback with us regarding her issues with the product, we have decided to refund the cost of the [redacted] web builder as well as offering six months of the customers hosting service This is a total value of $307.93.We attempted to contact [redacted] via the phone number provided on the Revdex.com complaint as well as through the email associated with the Revdex.com complaint and the account itself We have informed [redacted] of the refund and requested to alert us if they had any additional questions or concerns.In light of the situation, we feel that refunding the amount specified is adequate compensation for the issues that [redacted] A [redacted] has been experiencing.Thank you,Fatcow Customer Relations

We could not find evidence of the customer calling in during March to update the accountGenerally agents will leave "notes" on the account to describe what occurred during a call but we don't see any during the month of MarchIn addition, we don't show any attempts by an agent to update the contact information for the customer, which will also be logged in the systemWe also tried to search our phone system based on his phone number to locate calls from the customerThe earliest contact from this year was related to setting up another account on our sister-brand, ***, and this contact occurred on 4/22/As a gesture of goodwill, we have downgraded the account and issued a refund in the amount of $back to the customer as he requested in his complaintWe also asked the customer for his assistance with updating our account records with his correct contact information.Thank you!

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below If they do what they say they will do I will accept itBut, I checked my account with Arvixe they issued a credit for $on my account with them, but they billed me an additional $for what I don't knowI do NOT want a credit to be put on my account with them, I want a check for $sent to me and I want them to send me the EPP/Auth key to transfer my domain to another registrarI sent email to [redacted] *, Senior Technical Nin| Escalations yesterday but I have not heard back from him Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I was able to get in touch with a service person (actually, twice) at Bluehost and they helped me a ton with the issueSome of the issue, though, was beyond their ability to help because it appears that the actual C-panel is hackedSo, even though I deleted every last file in my the c-panel for my site, the malware would repopulate itI cleaned out my cookies, etc, to be sure my browser wasn't somehow reinfecting it, changed my password for my bluehost account, etc, and it still repopulated after deleting all filesAt this point, I will just be closing my account and recreating my website from scratchIt's unfortunate that it couldn't be fixed, but I actually had an expert look at it who alleged that the c-panel or bluehost was the one who was transmitting the malware inadvertentlyThanks for all your work and for really kind customer service people who really worked hard to help me.] Regards, [redacted]

To Whom It May Concern,We respond as follows to this complaint.Mr [redacted] contacted us on December 23rd, and inquired about charges of $to his credit card for website services that renewed in October Mr[redacted] requested a full refund of $on December 23rd, and the request was escalated to our billing team for further reviewOur billing department informed Mr[redacted] that hosting renewals are non refundable and the account has been set to not renew at the end of the paid termPer our terms of service, customers acknowledge that services are set to renew automatically using the payment method on file and the auto renewal status can be disabled by requesting it in writing prior to the renewal dateFurthermore, we do not issue refunds for services rendered after thirty days of renewalPrior to charging Mr***, we sent a renewal notice to the email address on file ( [redacted] ) alerting Mr [redacted] that there would be an auto charge on October 26th, for the active hosting services to the credit card on file.Once we were alerted to Mr [redacted] dispute with the Revdex.com, we reached out to Mr [redacted] via email offering a prorated refund of $as a gesture of goodwill even though he was outside of the billing terms of serviceAt this time it appears Mr [redacted] did not reply to our email and instead pursued to file a dispute with his credit card company for charge of $While we did try to resolve this dispute amicably, it appears Mr [redacted] has chosen to work with his credit card company to resolve this matterIf Mr [redacted] cancels the chargeback with his financial institution we will be more than happy to refund the prorated amount of $back to his credit cardThank You,Startlogic Customer Relations

According to our records, we sent renewal notices to thecustomer (see below) and the domain was set to manual renewalThe domainexpired on May 20, Customer paid $for the renewal of the domain onMay 26, but the domain renewal process failedThe customer did notcontact us about the issue until July 3, and by that time the domain wasin redemption statusAccording to our policy, the owner of the domain namemust pay a fee to remove the domain from Redemption, as well as one year ofdomain renewal The redemption fee isnormally $but we have agreed to reduce the price of the redemption to $45as a gesture of goodwillThe customer must authorize us to charge his [redacted] account towards the redemption fee, so that we can retrieve his domain fromredemptionWe will wait for further feedback from the customer on this issue.30-MAY-21:18:Days After Expiry end-user renewal reminder message sentto [redacted] 23-MAY-21:18:Days After Expiry end-user renewal reminder message sentto [redacted] 15-MAY-21:19:Day end-user renewal reminder message sent to [redacted] 20-APR-21:19:Day end-user renewal reminder message sent to [redacted] 21-MAR-21:19:Day end-user renewal reminder message sent to [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If Unacceptable responseProactively disabling my account was not requested nor resolves the disputeWill be following up with further action against EIGHave a nice day you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***

To Whom It May Concern,We respond as follows to this complaint.Mr[redacted] contacted us on January 10th,and inquired about a charge of $to his credit card for additional services that renewed on December 8th,Our billing team was able to explain to Mr[redacted] what each service was for in detailOn January 13th, we were alerted by Mr***'s bank that the charges were disputedPer iPage's billing policy, if a charge is disputed with the bank a suspension plus a chargeback fee is applied to the accountAdditionally, pursuant to these policies, if a chargeback is reversed the customer must supply documentation from the bank confirming such actions were takenMr [redacted] has been encouraged to do so each time he has contacted us for a resolutionHowever, we have not received such documentationWe are happy to work with Mr [redacted] to help resolve these issuesWe have attempted to reach Mr [redacted] directly in order to expedite and simplify the chargeback resolution processMr [redacted] is encouraged to respond to the email that our customer relations team sent directly with bank documents in order to move forward and resolve this matterSincerely,iPage Customer Relations

We reviewed the chat transcripts that occurred on 5/1/2015, when the customer was upgraded to the [redacted] and [redacted] The customer service agent confirmed both the regular price and sale of price of [redacted] and [redacted] during the chat sessionThe regular price of the product is $per year and we are currently running a promotion which allows customers to try the [redacted] and [redacted] at 50% off the regular price for the first year, which equates to a sale/promotion price of $for the first yearThe promotional pricing is only valid for one year and customers will be charged the regular price of the second year if they don't cancel the serviceUnfortunately our agent was not clear that the promotional pricing was for the first year only and simply stated the discounted price of the product would be "$/ year"We could not locate where the agent stated that the price will never increase but as a gesture of goodwill, we will provide the customer with discounted pricing for a period of years for the [redacted] and [redacted] productSince the customer canceled the product and we provided him a full refund via PayPal on 6/10/2015, we will reach out to him to confirm he is in agreement with this resolution before upgrading him to [redacted] and [redacted] again and charging his method of payment $for the first yearFor the second year, our billing team will make an internal adjustment to his billing record before the product renews to ensure he is only billed $for the second year