MDR (Painting the Town)

The customer initially paid us by credit card and asked us to issue a refund by [redacted] We have submitted the request to refund the customer by [redacted] but this process is handled manually by our Finance team and it will take up to business days to process If the customer has not received his refund after business days, he should contact us back and we will check our records to ensure the refund has been posted to his [redacted] account

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have requested written confirmation from [redacted] bank and am awaiting their response As per ipage's claim that they responded to each of my emails explaining the issue, that claim is false I sent them multiple emails and all I ever received back was a generic "There is an issue; click this link to email our customer service" (with no explanation) When I clicked that link and again requested an explanation as to the problem, I only received the same generic response back with no explanation And when we cleared the hold (associated with waiting for clarification on the charge), I'm sure *** gave them ample notification they had cleared the payment All of this was in response to ipage's attempt to charge me for a service I did not request nor want (submission to the [redacted] search engine, as if that has any value to anyone) I will forward ***'s response to them again once I receive it Regards, [redacted] ***

To Whom It May ConcernWe respond to this complaint as follows [redacted] contacted us on February 19, regarding her account still being active and being charged for an account she thought was cancelled.Ms [redacted] contacted us on May 10, to cancel the accountWe had asked her to confirm she wanted us to cancel the account and delete the filesUnfortunately, Ms [redacted] did not realize this was asked of her and did not respondThis is why the account continued to bill.On February 19, we reached out to her and advised we would contact her on February to confirm what we could/could not refund.On February we contacted Ms [redacted] and advised we could refund her the full amount she was seeking ($1175.51)She stated she was able to recover $from [redacted] for transactions from 08/24/- 01/05/and asked us to refund charges of $from 05/20/2015-08/05/2016.At this time the account is closed and Ms [redacted] has received all funds requestedFurthermore she has confirmed this issue has been resolved.Regards,iPower Customer Relations

To Whom it may concern, We respond to this rebuttal as follows.First, we would like to sincerely apologize for our mistake in referencing Mr [redacted] as Ms [redacted] In addition, we have reviewed the billing activity on Mr [redacted] 's account and can confirm there were attempts to charge the credit card on file ending in [redacted] in the amounts of $and $in the month of March for the services listed below which were past due for the month of February however, our records show that the charges did not go through due to the credit card being declinedWeebly Premium Drag and Drop Builder - $9.95The Essential - $11.99E-Commerce Unlimited - $34.95Weebly Website Builder - Business -$26.24Upon further review of the billing activity it appears Mr [redacted] currently pays his hosting and additional features monthly We can confirm Mr [redacted] was charged successfully in the month of April for the past due services listed above as well as for the monthly charges that were due in the month of April (listed below)The total amount charged was $which we have refunded on May 14,back to the credit card charged ending in ***The Essential - $11.99Weebly Premium Drag and Drop Builder - $9.95We have reviewed Mr [redacted] 's account and contact history with us and have determined where it is that we could have done a better job at assisting Mr [redacted] with this issue in a more efficient mannerWe have notated Mr [redacted] 's feedback as well shared his comments with our executive management and engineering teams so that we may improve on how we respond to these scenarios going forwardWe do apologize for the frustration and inconvenience this experience has caused Mr [redacted] and ask that Mr [redacted] respond to the ticket ( [redacted] ) should he have any additional questions or concerns.Sincerely,iPage Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Hello After called Ipage on march I was told the same dame I was going to get my refund, nevertheless I had to call them back days later because I got nothing, the On march I just got a partial refund, then any time I called them I was told I was going to get my refund in few hours, but it wasn't like that because I know how [redacted] works and let me tell you in the last communication I have with an ipage representative they told me I have to wait between to days in order to get the pending amount of the refund ($155.40)Anyways I will do my last try so I will call them to see if is possible to get my refund by credit card like they mention they can provide me, by the way it is the first time I hear from them about this option Kind regards [redacted] .] Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.]FAT COW makes it appear as if the company is personally handling the account and that all details were presented.What really happens with this company is that as soon as they get your credit card information / [redacted] information FAT COW will charge you regardless of what you tell them to (I have email transcript with FAT COW customer service in which they state refunds, only to realize they don't actually give you a refund, but continue to charge the accounteven after constant calls trying to fix the matter, they will charge you).The only reason they're not charging me is not due to some sort of reasoning on their part, but that all my payment information that they had on file is now expired Even then, they still sent several emails trying to charge me- yes, even after stating I want it cancelled, they've sent several emails demanding payment.Even during the period in which they made illegal, unauthorized payment on my credit card, reasoning in any sort of ethical stratosphere does not work with them Their solution for unauthorized charges was- to just let FAT COW charge me until the time period ends I got this answer several times from several different customer reps.They keep bringing this issue of a security question The problem is that this account from the beginning was unauthorized- proven through emails from FAT COW confirming that the order was cancelled- after hours of the customer service rep refusing to let me cancel- there should have been no account to begin with.This is not just a misunderstanding FAT COW is a company in which they use any means necessary to steal money As soon as they have a customer's credit card / [redacted] information, they disregard any sort of permission needed by the account holder and will charge Given their history, I'm not alone in this situation with the company It's a habit they choose to run their business model with, and the company as a whole needs to be stopped.I want a refund of the past charges I want this company closed Regards, [redacted] *

We reviewed the attached Microsoft Word document and it contains the same text provided by the consumer under the "Complaint Details" section of her Revdex.com complaintTherefore, we refer the customer to our response dated June 08, 2015, which we believe adequately addresses the customer's concernsIf the customer disagrees with our response, we would appreciate further details about why our response is not adequate or does not address her issues and we will be happy to look into this furtherThank you!

To Whom It May Concern,We respond as follows to this complaint.Ms [redacted] contacted us on October 11,regarding issues she was experiencing with her [redacted] websiteIt appears the issue was related to the WTotal Cache plugin that was installed to Ms [redacted] site.Our technical tier three team was able to replicate the issue that Ms [redacted] was experiencing and have resolved the issue by disabling the WTotal Cache pluginIn addition, per our billing policy we are able to issue a refund for services if the customer cancels their subscription within days of signupAlthough, we would love to keep Ms [redacted] as a customer, we do understand that she must do what is best for her and her businessWe have informed Ms [redacted] that we can make an exception to policy and issue a prorated refund if she decides to cancel the accountAs a gesture of goodwill, we have applied three months worth of credit to Ms [redacted] accountThe credit is available for use now and will automatically apply toward any existing renewals or new purchases.Sincerely,Fatcow Customer Relations

To Whom It May Concern,We respond as follows to this complaint:We reached out to Ms [redacted] via email to gain further information and provide assistance with securing her sub-domain as requestedUpon receiving the needed information from Ms [redacted] , we found that the sub-domain she is requesting to be secure, is not a domain with BlueHost, and therefore we are unable to assist with thisWe have in response, given her the next steps as well as offered to help out with any information she may require to move forward with this.Regards,BlueHost Customer Relations

To Whom it may concern, We respond to this complaint as followsPer our terms of service, design services are non refundableHowever, due to Ms [redacted] 's dissatisfaction with the new site design we have refunded half of the 'Tailored [redacted] Design' service that Ms [redacted] has purchasedAn additional refund in the amount of $was processed to the credit card on file ending in [redacted] and can take up to 5-business to appear on Ms[redacted] 's bank account.Sincerely, Startlogic Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Revdex.com, this company is committing fraud every dayI had cancelled and back in after my account was done and closed they had fraudulently charged me one other time I reported this claim to my bank [redacted] I had to have my card that they are referencing here in this email ending # [redacted] cancelled and a different card issued I had no other contact therein with this company and they illegally hacked me and obtained my new card number only since this past August charging $20.00, $155.00; $and some other charges they attempted to charge that my bank deniedthese are all fraudulent charges! I had to file another fraud claim with my credit card with [redacted] as I had again attempted to contact this iPage and have numerous contact attempts via phone, chat and email and faxed over my bank statement and they keep insisting that they couldn't locate the charges!!@ then asking for more personal information like the first and the last of my credit card number then after complaining about the $charge then these other charges of the $and the $etc popped up! on card # ending #***They have NEVER had this card number on file as I hadn't had any other business with themeven according to their own statement attached they had card # [redacted] which was the first card initially I had that they kept illegally charging after cancellation that they of course don't recall, (like this email screenshot attached they can't locate the charge either initially for $& kept having me do a song and dance and give them info after I called and chatted then had to email/etc.) & somehow I don't know how through the [redacted] breech or how but hacked my account and stole my credit card number and I'm sure have done to many other victims that don't regularly monitor their records I only got a response once I filed a dispute here which even on their website they do not provide their full business name or address to mask their identity to avoid such complaints! They need to be put out of business and stopped from this illegal act of UDAAP violations and preying & stealing accounts Regards, [redacted]

To Whom it may concern, We respond to this complaint as follows.Mr [redacted] contacted us on January 25, to cancel his Fatcow accountUpon review of the accounts contact history it appears the advisor Mr [redacted] spoke to did not cancel the account correctly which resulted in Mr [redacted] being charged for services by Fatcow in and We can confirm the account has now been successfully cancelled as of January 31,and a refund has been issued in the amount of $ [redacted] to Mr [redacted] 's [redacted] account "f [redacted] " for charges that occurred in January of Unfortunately, our system does not allow us to issue refunds via [redacted] for charges that occurred over days agoHowever, we have submitted a refund request to our Finance team to have the charges that occurred in and ( listed below ) refunded back to Mr [redacted] 's [redacted] accountWe have informed Mr [redacted] , that our Finance team processes these refunds on the 10th, 15th, and 25th of each month and he can expect the refunds for and to be issued no later than February 10,Refunds to be issued for SiteLock - [redacted] Refunds to be issued for The FatCow Plan - [redacted] SiteLock - [redacted] Site Backups and Restore - [redacted] In closing, we have provided a refresher training to our web advisors on how to properly cancel cus***ers accounts to prevent this type of scenario from happening in the futureSincerely, Fatcow Customer Relations

I reviewed the email sent to me by iPage as well as iPage's response to Revdex.com (interesting that they attempted to bypass Revdex.com by emailing me directly)They have refunded a ridiculously small sum of $59.xx to my accountI checked the [redacted] ; I can still use itBecause it is useless for my requirements, I expect a FULL refund of iPage's editing capabilitiesI understand that the web site hosting is not an issue - so I suppose I will have to accept that (not happy - because I would really like to fully abandon iPage and just switch to open source [redacted] - at least they have truth in marketing).---------------------------------------------------------------------...⇄ are the contents of iPage's email to me:From: [redacted] @ipage-inc.comHello ***,My name is [redacted] and I work in part of our Executive Response Department and I was recently made aware of the Revdex.com complaint that was submitted I see that it is due to the inability to edit CSS in our Weebly Premium Builder I just wanted to assure you that we have refunded The Weebly Premium builder In regards to your hosting plan I wanted to help clarify how it is used You are not obligated to used only the [redacted] Our hosting allows you to use any web builder you choose There are many third party website builders you can use and create your website with One of the most popular programs out there is called [redacted] It is a open source application that is compatible with most hosting providers out there The other nice feature about [redacted] is that since it is open source which means there are many developers out there which gives you many choices for themes and plugins.Unfortunately at this time since you were not having issues with the hosting plan, we are unable to provide you a refund of that serviceHowever as mentioned previously, we have provided you a refund for the [redacted] that you did has the issues with.If you do have any further questions, please don't hesitate to reach out to us We are more than happy to answer any questions.Thank you, [redacted] *Executive Response------------------------------------------------------------------------...⇄ expect another (satisfactory) response from iPage on this matter.Regards, [redacted] ***

To Whom It May Concern,We respond as follows to this complaint[redacted] initially contacted iPage on October 8th, to register the domain name [redacted] .com When agreeing to the Terms of Service by making the purchase, the domain name is automatically set for automatic renewal This service can be changed inside of the customer’s account and switched to manual renewal which will prevent the customer from automatically being charged.The customer’s domain name was renewed both on September 23rd, as well September 23rd, Prior to the second renewal date, the customer had requested to cancel their account as they had also utilized hosting services While the account was downgraded and the hosting was cancelled and set to not renew, the account itself was never cancelled and the domain name remained on automatic renewal While we do not provide refunds for domain name registrations or renewals per our Terms of Service, we do understand that in some circumstances there is a necessity to correct unnecessary charges that should not have been accrued As a courtesy, we have refunded $16.99, which is the cost of the renewal in full.Additionally, we have reached out to [redacted] to verify if we could assist further regarding the now deleted account The customer has confirmed that no additional action needs to be taken at this time.Thank you,iPage Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [All this company does is repeat themselves and give no resolutionThey keep mentioning everything except my referral moneyThey told me the exact same thing over the phone and through their emailsI wanted a full refund, my referral money, and a credit for the inconvenienceI came to the Revdex.com.org due to the statement mentioned above and if you continue to repeat yourself with no resolution I will take further actionYou lost me as a customer but if you continue to scam and rip me off you will loose more then that Regards, [redacted]

To whom it may concern, We respond to this complaint as followsMr [redacted] contacted in regards to his SEO services he had canceled on his accountWe have researched his complaint and found that Mr [redacted] was unable to receive a refund as his funding had been exhausted for the SEO projectSo by the time Mr [redacted] had requested a refund, his $had already been used for his pay-per-click marketing campaign, so a refund of services cannot be issued.For reference, we have provided more information from our Terms Of Service in regards to refunds for additional productsTOS: FEES; LIMITATIONS ON REFUNDS AND CANCELLATION FEESCustomer agrees to pay Company any and all fee(s) as stated in Order FormThe fee(s) must be received prior to the start of any SEO ServicesTHE CUSTOMER FURTHER AGREES THAT, IN THE EVENT OF ANY TERMINATION OF THIS AGREEMENT OR THE ORDER FORM BY CUSTOMER, ANY REFUNDS SHALL BE REDUCED BY AN AMOUNT BASED ON A PERCENTAGE OF WORK COMPLETED AS AND TO THE EXTENT PROVIDED IN THE ORDER FORMTHE CUSTOMER FURTHER AGREES TO PAY UPON CANCELLATION THE AMOUNT OF ANY CANCELLATION FEES OR OTHER AMOUNTS DUE TO COMPANY AS PROVIDED IN THE ORDER FORMTHE COMPANY IS HEREBY AUTHORIZED TO DEDUCT ANY AMOUNTS REMAINING DUE FROM CUSTOMER FROM ANY REFUNDS AND TO CHARGE CUSTOMER'S CREDIT CARD ACCOUNT OR OTHER PAYMENT MECHANISM FOR ANY AMOUNTS OWED FROM TIME TO TIME BY CUSTOMER TO COMPANY.We would like to apologize to Mr [redacted] if he feels he has been misinformed, and would also like to apologize for any inconvenience this experience has causedFeedback provided in his complaint will be very valuable in identifying areas of opportunity for further training for our teamsFor this we would like to thank Mr [redacted] for his patience and co-operation throughout this processRegards, FatCow Customer Relations

To Whom it May Concern,We respond to the complaint as followsMr [redacted] contacted us on December 6th, regarding his domain purchase and hosting plan pricing that we offer to our new customersWe would like to apologize for any confusion our billing has caused and would like to take the time to answer Mr [redacted] questionsAfter looking into Mr [redacted] account we see that he has been refunded a total amount of $back to his credit card that he originally purchased the domain name withAs with our pricing structure, we offer reduced introductory rates for new customers as seen when you go to our page link listed belowThis page shows the monthly cost pricing along with what the different packages come withWhen you get to the check out page it requests that you pay annually as we do not offer month to month payments until after the first year with us is overWe would like to also mention that on the first page originally showing our introductory pricing we do offer a link showing the rates in which a customer can click on to view what rates would normally be located at the bottom of the pageWe have included that link for that page below as well [redacted] We would like to apologize for any confusion our pricing may have caused and are saddened that Mr [redacted] did not have a good customer experienceWe would like to thank Mr [redacted] for his feedback as it is valuable so that we may take this information to better improve our customers' experiences in the future.Regards,BlueHost Customer Relations

To Whom It May Concern, Mr [redacted] contacted us to have his account deleted on 08/05/He was informed that his account was set to just delete after his hosting term endedThis was not the caseMr***’s account actually renewed for three years at the regular rate resulting in a $hosting charge and two $overdraft feesPer Mr***s request were able to process his refund of $on 1/28/After this his request had to handed off to a higher tier to approve his request for a refund of the overdraft feesOn 2/5/I was able to process his final request of $for his overdraft feesOur stance on this issue is that we have processed all of the requests are within our scope of support, but are willing to work with Mr [redacted] if he needs anything elseRegards, [redacted] **Customer Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

To Whom It May Concern,We respond as follows to this complaint.Mr [redacted] contacted us on January 5th, and inquired about the cancellation and refund of SEO servicesOur SEO team approved the refund request of $however, it appears only a portion of the refund promised to Mr [redacted] was processedWe can confirm that the SEO services have been canceled and the remaining portion of $owed to him has been refunded as of February 10th,Sincerely,Startlogic Customer Relations