I purchased a used Infiniti Qin May 2015, and my total experience was very pleasantMy sales person was [redacted] , who was very professional and helpfulMy finance manager was [redacted] who took his time explaining to me the process and the warranty planAfter having the car for one evening I noticed a scratch on the hood and called Mr [redacted] He told me not to worry and set me up an appt with the service department and my service consultant [redacted] [redacted] was there to greet me and even had a loaner car waiting for meHe took care of all my concernsFinally I was also scheduled with the Client loyalty manager [redacted] [redacted] was scheduled to teach me how to use my new car and all its fabulous features: navigation, backup camera, SXM, audio and much more It was an hour visit and well worth ever minuteI learned so muchSo thank you to everyone at Infiniti on Camelback , this place really knows how to treat their clientsI will be recommending all my friends and family to go see [redacted] and buy a new or used car today [redacted]
This business lacks integrity as well as any form of moral practiceThey purposely post misleading advertisements, inflate their prices in person, and will outright lieWe recently found a vehicle for a listed price on-line, called and confirmed the price, and made an appointment for a test driveDuring the test drive, we confirmed the price againWe told the sales person that we would buy the vehicle for their represented price, plus appropriate taxes and licensingWe did not attempt to haggle, or lower the price; we felt that what the business was selling their vehicle for was a fair priceOnce we sat down, the sales person stated she knew we really liked the vehicle so she was going to talk with her managerShe returned a short time later with an “out the door” price $10,dollars higher then what they had told us through their on-line advertisements and in-personWe spoke to the sales manager, [redacted] ***, who outright lied to usHe proceeded to displace blame, and manufacture pricesThe original advertisement also magically increased during his sales pitchHe attempted to haggle prices, despite the fact that we wanted to pay them their FULL advertised price, which we were told over the phone, and in-person [redacted] ’s behavior and the conduct of this business is hard to comprehendTheir unethical tactics, and bait-and switch behavior brings to fruition every consumers fear in purchasing a vehicle from a dealershipMy experience with this business has caused me to write the first negative review of my lifePlease be stewards of your finances and spend your hard-earned money at a business that maintains integrity
Purchasing my new Infiniti has been such a pleasant experience! Steven and Lon were amazing with helping me learn everything I needed to know about my new QThey truly went over and beyond my expectationsI would definitely recommend this dealership to anyone looking for a new vehicle
Lon Williams is a skilled educator & couldn't have been more patient & thorough as he guided us through the impressive array of tools regarding navigation, phone usage & sound system choices on our new QXpurchased at Infinity CamelbackWe especially appreciated that he came to our home to tutor usThis after purchase hand holding has certainly set a very high bar amongst auto dealershipsKat & John
Rc: Complaint ID#: [redacted] - [redacted] Dear Revdex.com:This firm represents l OC Moto rs, LLC d/b/a Infiniti on Camelback ("lnfini ti on Camelback") and is in receipt of your June 8, correspondence This letter is intended to provide lnfiniti on Camelback's response to [redacted] [redacted] 's ("Mr [redacted] ") complaint ID# [redacted] We have thorough l y investi gated thi s matter, and have not d I scovered anywron gdoing on the part of [redacted] Mr.Jaafm•'s core compl aint revol ves around th e 24-m onth/30,mi le premium maintenance (th e "Service") that was performed on hi s ln fini ti Q50S (the "Vehicl e") by Infiniti on Camelback lnfiniti on Camelback denies that any part of the Service was defective or that any employee of lnftni ti on Camelback admitted the service was defective.On or about Febru ary 16, 16, Infinit I on Camelback performed the Servi ce on th e Vehicle Immediate ly t h erca llcr Mr [redacted] drove t he Veh I cl e on vaca tion to New MexicoIn New Mexico , Mr [redacted] not iced coolant on the ground undernea th the Vehicle and took the Vehicle to an lnfiniti dealershi p in New Mex icoThe New Mexico Infin iti dealership inspected the Vehicle and found no issuesThe New Mexico I nfi niti dealership commun I cated to Inf:in I ti on Camelback that there were no issues wi th the Veh icle but there may possibly be an air pocket within the coolant systemHowever , when Infin iti on Cam elback consu l ted w I th an fnfini timaster techni cian, t h e m aster techni cian adv I sed lnfiniti on Camel back that if an air pocket were in fact present , the Vehic l e would have overheated within an hour of Mr [redacted] 's vacation andwo uld not h ave made it to New Mexico.Mr [redacted] continued hi s vacatio n and drove th e Vehicle to GeorgiaIn Georgia,Mr [redacted] alleged l y suffered a second issue wi th the Veh icle and took the Vehicle to an Infin I tidealership in Georg iaThe Georgia lnfiniti dea l ership inspected the Vehicle and determined that Conciliation & Engagement Specialist July 5, 2016Page 2the radiator and coolant caps were switched, causing the pressure in the coolant system to malfunctionThis issue arose only after Mr [redacted] took the Vehicle to the New Mexico Infiniti dealershipIf Infiniti on Camelback had switched the radiator and coolant caps, the New Mexico Infiniti dealership would have noticed this in its inspection of the Vehicle and alerted Mr [redacted] Infiniti on Camelback denies performing defective Service on the Vehicle, including, but not limited to, switching the coolant and radiator caps.In short, Infiniti on Camelback has not engaged in any wrongdoingAccordingly, we respectfully request that the Revdex.com close its file on this matterThis letter is solely for your use in the inquiry and evaluation of the above-referenced matterThis response is based upon the undersigned's understanding of the facts at this timeBy submitting this letter, Infiniti on Camelback in no way waives its right to present new or additional facts based upon subsequently acquired information or evidenceAdditionally, this response does not constitute an affidavit and is not intended for use as evidence of any kind in any administrative or judicial proceeding in connection with this charge or any other matterlnfiniti on Camelback standsready to cooperate in the inquiry of this matter, and will promptly respond through counsel toany other relevant request for information
Lon was running late for our appointment due to his earlier appointment being very late for their meetingLon called me multiple times to update me on our meeting status offering options for meetingDue to his professionalism and strong concern for my time, we met later the same dayLon took his time with me explaining in detail the features of our new car with no attempt to rushHe also exhibited great patience and understanding with my multitude of questionsLon is very personable, knowledgeable, and reassuring in a very professional approach Simply, I would seriously consider buying another vehicle from this dealership solely because of Lon Thank you Lon for the better understanding of car features and the experience of working with you
I just wanted to say thank you to everyone who helped me purchase this beautiful vehicleI am amazed things worked out so well and the purchase was so easyI am learning something new about it everyday and that's excitingThanks again, I love my Q
Lon from Infiniti on Camelback was so helpful with my new Qx
He showed me all the features and was so informative on how to
use everythingHe spent a lot of time with me and made sure I was
comfortable with the car before he leftThank You Lon and all the people
at InfinitiLove my car
Mary B
Infiniti on Camelback is the best dealership to get your Infiniti in the Phoenix or Scottsdale areaWe shopped around different Infiniti dealerships online and in personThey were the most professional, easiest to deal with and gave us the best deal aroundLon even came out to our home after the sale and went over the entire vehicle with us and all the new tech stuff! He is a great asset to Infiniti on CamelbackWe had an easy going salesman, his name is Brent HarrisThe sales manager did a great job as well, his name is Richard S*Richard answered all my questions and was very up front with all the numbersSave time, money and headaches, and go to Infiniti on Camelback
As a prior Infiniti owner, when I was told someone would be coming out to train me on my new vehicle (QX80), I thought "I've had an Infiniti for four years! What are they going to teach me?"
In the first week I have already had two visits with Lan and the first one was for hoursI had no idea what the capabilities of my car were! He gave me multiple options for navigation, phone calls and other resourcesMy head was spinning
Instead of letting the time he spent with me go to waste, I am really trying to change my
behavior patterns and use the technology of my car vsmy phone
Thank you Lan for all your knowledge, assistance, and patience!
The guy came to the house to teach me how to use my new InfinitiThis was a very helpful experience! I learned a lot about how to use all the things and gadgets and the neat features of my new carThis was so helpful! If the guy hadn't come out I wouldn't have known that my car could do so much
This experience was awesome Lon was very helpfulHe showed us everything about the car, things I really didn't know aboutVery great guy I appreciate everything he did
Incredible experience and atmosphereMet with a very charismatic and outgoing employee called Lon who helped me with every question and concern I hadOverall amazing experience with professional and genuine interest for the customer
Lon was extemely helpful going above an beyond explanation of features He went with me to get a garage door opener, showed me how to operate iTuneswith my vehicle and offered his personal assistance any time I had additional questions
I am very pleased with the whole process of my leaseI would highly recommend to anyone considering a new vehicleLon came out and explained everything very thoroughly and is there for any further questions I may have
Enjoyed my experience again at Infiniti on CamelbackTom and Lon were both great! I really enjoyed learning about the new technology Lots of new cool stuff!
Lon came out to our home to show us what a luxury car can doHe was friendly and very knowledgeable, a great and patient teacher to someone that is easily frustrated by technologyHe showed us all the shortcuts and answered all of our questionsLooking forward to our follappointment The infinity connection is great they are just a button or text awayThe whole car buying experience was greatInfinity all the way ????
This was a seamless experience where someone tells you they are going to do something and actually does itI leased a Q50s Hybrid and James in sales, Michael in finance and Lon W*** (who showed me how to do everything in the car) were all great
We bought an Infiniti and Lon was the person who explained to us the technology in the carLon was professional and super chill while going over everythingThe best part was that for our appointment, Lon drove to our home instead of us driving to the dealership which demonstrates the very interpretation of customer service
Best purchase I have ever madeI bought a Q50SThe service is great, with no pressure to buy a carThanks to Stephen and Polly for making the dream come trueI have never had an experience like thisAfter about a week or less, Lon will come out and show you every single feature the car has to offerThis takes about an hour, but he is so patient with it, time flies byHe is the best guy to show you everything with his knowledge about it
I purchased a used Infiniti Qin May 2015, and my total experience was very pleasantMy sales person was [redacted] , who was very professional and helpfulMy finance manager was [redacted] who took his time explaining to me the process and the warranty planAfter having the car for one evening I noticed a scratch on the hood and called Mr [redacted] He told me not to worry and set me up an appt with the service department and my service consultant [redacted] [redacted] was there to greet me and even had a loaner car waiting for meHe took care of all my concernsFinally I was also scheduled with the Client loyalty manager [redacted] [redacted] was scheduled to teach me how to use my new car and all its fabulous features: navigation, backup camera, SXM, audio and much more It was an hour visit and well worth ever minuteI learned so muchSo thank you to everyone at Infiniti on Camelback , this place really knows how to treat their clientsI will be recommending all my friends and family to go see [redacted] and buy a new or used car today [redacted]
This business lacks integrity as well as any form of moral practiceThey purposely post misleading advertisements, inflate their prices in person, and will outright lieWe recently found a vehicle for a listed price on-line, called and confirmed the price, and made an appointment for a test driveDuring the test drive, we confirmed the price againWe told the sales person that we would buy the vehicle for their represented price, plus appropriate taxes and licensingWe did not attempt to haggle, or lower the price; we felt that what the business was selling their vehicle for was a fair priceOnce we sat down, the sales person stated she knew we really liked the vehicle so she was going to talk with her managerShe returned a short time later with an “out the door” price $10,dollars higher then what they had told us through their on-line advertisements and in-personWe spoke to the sales manager, [redacted] ***, who outright lied to usHe proceeded to displace blame, and manufacture pricesThe original advertisement also magically increased during his sales pitchHe attempted to haggle prices, despite the fact that we wanted to pay them their FULL advertised price, which we were told over the phone, and in-person [redacted] ’s behavior and the conduct of this business is hard to comprehendTheir unethical tactics, and bait-and switch behavior brings to fruition every consumers fear in purchasing a vehicle from a dealershipMy experience with this business has caused me to write the first negative review of my lifePlease be stewards of your finances and spend your hard-earned money at a business that maintains integrity
Purchasing my new Infiniti has been such a pleasant experience! Steven and Lon were amazing with helping me learn everything I needed to know about my new QThey truly went over and beyond my expectationsI would definitely recommend this dealership to anyone looking for a new vehicle
Lon Williams is a skilled educator & couldn't have been more patient & thorough as he guided us through the impressive array of tools regarding navigation, phone usage & sound system choices on our new QXpurchased at Infinity CamelbackWe especially appreciated that he came to our home to tutor usThis after purchase hand holding has certainly set a very high bar amongst auto dealershipsKat & John
Rc: Complaint ID#: [redacted] - [redacted] Dear Revdex.com:This firm represents l OC Moto rs, LLC d/b/a Infiniti on Camelback ("lnfini ti on Camelback") and is in receipt of your June 8, correspondence This letter is intended to provide lnfiniti on Camelback's response to [redacted] [redacted] 's ("Mr [redacted] ") complaint ID# [redacted] We have thorough l y investi gated thi s matter, and have not d I scovered anywron gdoing on the part of [redacted] Mr.Jaafm•'s core compl aint revol ves around th e 24-m onth/30,mi le premium maintenance (th e "Service") that was performed on hi s ln fini ti Q50S (the "Vehicl e") by Infiniti on Camelback lnfiniti on Camelback denies that any part of the Service was defective or that any employee of lnftni ti on Camelback admitted the service was defective.On or about Febru ary 16, 16, Infinit I on Camelback performed the Servi ce on th e Vehicle Immediate ly t h erca llcr Mr [redacted] drove t he Veh I cl e on vaca tion to New MexicoIn New Mexico , Mr [redacted] not iced coolant on the ground undernea th the Vehicle and took the Vehicle to an lnfiniti dealershi p in New Mex icoThe New Mexico Infin iti dealership inspected the Vehicle and found no issuesThe New Mexico I nfi niti dealership commun I cated to Inf:in I ti on Camelback that there were no issues wi th the Veh icle but there may possibly be an air pocket within the coolant systemHowever , when Infin iti on Cam elback consu l ted w I th an fnfini timaster techni cian, t h e m aster techni cian adv I sed lnfiniti on Camel back that if an air pocket were in fact present , the Vehic l e would have overheated within an hour of Mr [redacted] 's vacation andwo uld not h ave made it to New Mexico.Mr [redacted] continued hi s vacatio n and drove th e Vehicle to GeorgiaIn Georgia,Mr [redacted] alleged l y suffered a second issue wi th the Veh icle and took the Vehicle to an Infin I tidealership in Georg iaThe Georgia lnfiniti dea l ership inspected the Vehicle and determined that Conciliation & Engagement Specialist July 5, 2016Page 2the radiator and coolant caps were switched, causing the pressure in the coolant system to malfunctionThis issue arose only after Mr [redacted] took the Vehicle to the New Mexico Infiniti dealershipIf Infiniti on Camelback had switched the radiator and coolant caps, the New Mexico Infiniti dealership would have noticed this in its inspection of the Vehicle and alerted Mr [redacted] Infiniti on Camelback denies performing defective Service on the Vehicle, including, but not limited to, switching the coolant and radiator caps.In short, Infiniti on Camelback has not engaged in any wrongdoingAccordingly, we respectfully request that the Revdex.com close its file on this matterThis letter is solely for your use in the inquiry and evaluation of the above-referenced matterThis response is based upon the undersigned's understanding of the facts at this timeBy submitting this letter, Infiniti on Camelback in no way waives its right to present new or additional facts based upon subsequently acquired information or evidenceAdditionally, this response does not constitute an affidavit and is not intended for use as evidence of any kind in any administrative or judicial proceeding in connection with this charge or any other matterlnfiniti on Camelback standsready to cooperate in the inquiry of this matter, and will promptly respond through counsel toany other relevant request for information
Lon was running late for our appointment due to his earlier appointment being very late for their meetingLon called me multiple times to update me on our meeting status offering options for meetingDue to his professionalism and strong concern for my time, we met later the same dayLon took his time with me explaining in detail the features of our new car with no attempt to rushHe also exhibited great patience and understanding with my multitude of questionsLon is very personable, knowledgeable, and reassuring in a very professional approach Simply, I would seriously consider buying another vehicle from this dealership solely because of Lon Thank you Lon for the better understanding of car features and the experience of working with you
I just wanted to say thank you to everyone who helped me purchase this beautiful vehicleI am amazed things worked out so well and the purchase was so easyI am learning something new about it everyday and that's excitingThanks again, I love my Q
Lon from Infiniti on Camelback was so helpful with my new Qx
He showed me all the features and was so informative on how to
use everythingHe spent a lot of time with me and made sure I was
comfortable with the car before he leftThank You Lon and all the people
at InfinitiLove my car
Mary B
Infiniti on Camelback is the best dealership to get your Infiniti in the Phoenix or Scottsdale areaWe shopped around different Infiniti dealerships online and in personThey were the most professional, easiest to deal with and gave us the best deal aroundLon even came out to our home after the sale and went over the entire vehicle with us and all the new tech stuff! He is a great asset to Infiniti on CamelbackWe had an easy going salesman, his name is Brent HarrisThe sales manager did a great job as well, his name is Richard S
*Richard answered all my questions and was very up front with all the numbersSave time, money and headaches, and go to Infiniti on Camelback
As a prior Infiniti owner, when I was told someone would be coming out to train me on my new vehicle (QX80), I thought "I've had an Infiniti for four years! What are they going to teach me?"
In the first week I have already had two visits with Lan and the first one was for hoursI had no idea what the capabilities of my car were! He gave me multiple options for navigation, phone calls and other resourcesMy head was spinning
Instead of letting the time he spent with me go to waste, I am really trying to change my
behavior patterns and use the technology of my car vsmy phone
Thank you Lan for all your knowledge, assistance, and patience!
The guy came to the house to teach me how to use my new InfinitiThis was a very helpful experience! I learned a lot about how to use all the things and gadgets and the neat features of my new carThis was so helpful! If the guy hadn't come out I wouldn't have known that my car could do so much
This experience was awesome Lon was very helpfulHe showed us everything about the car, things I really didn't know aboutVery great guy I appreciate everything he did
Incredible experience and atmosphereMet with a very charismatic and outgoing employee called Lon who helped me with every question and concern I hadOverall amazing experience with professional and genuine interest for the customer
Lon was extemely helpful going above an beyond explanation of features He went with me to get a garage door opener, showed me how to operate iTuneswith my vehicle and offered his personal assistance any time I had additional questions
I am very pleased with the whole process of my leaseI would highly recommend to anyone considering a new vehicleLon came out and explained everything very thoroughly and is there for any further questions I may have
Enjoyed my experience again at Infiniti on CamelbackTom and Lon were both great! I really enjoyed learning about the new technology Lots of new cool stuff!
Lon came out to our home to show us what a luxury car can doHe was friendly and very knowledgeable, a great and patient teacher to someone that is easily frustrated by technologyHe showed us all the shortcuts and answered all of our questionsLooking forward to our follappointment The infinity connection is great they are just a button or text awayThe whole car buying experience was greatInfinity all the way ????
This was a seamless experience where someone tells you they are going to do something and actually does itI leased a Q50s Hybrid and James in sales, Michael in finance and Lon W*** (who showed me how to do everything in the car) were all great
We bought an Infiniti and Lon was the person who explained to us the technology in the carLon was professional and super chill while going over everythingThe best part was that for our appointment, Lon drove to our home instead of us driving to the dealership which demonstrates the very interpretation of customer service
Best purchase I have ever madeI bought a Q50SThe service is great, with no pressure to buy a carThanks to Stephen and Polly for making the dream come trueI have never had an experience like thisAfter about a week or less, Lon will come out and show you every single feature the car has to offerThis takes about an hour, but he is so patient with it, time flies byHe is the best guy to show you everything with his knowledge about it