This is the fourth vehicle we have purchased with Infiniti on Camelback and once again they exceeded expectationsI'm very busy and the worked around my schedule and brought everything to meThis is the way to by a car!
Loved Lon ! He was amazing, knowledgeable and so helpful from the basic functions to the customization features of my new Infiniti! I had no idea this car was capable of such an ultimate driving experience
I would gladly recommend Infiniti on Camelback to anyone in search of a new InfinintiI think Lon explained everything wellI appreciate the support and it feels good knowing if I have a problem I have someone who will go out of their way to fix it
Lon was on time and spent hours showing me everything about my new car! I may have never even know about half of the technology available without his assistanceI highly suggest buying a car and using Lon!!
I recently bought my first NEW car in years I owned my last car for almost years but still not new I always avoided the new car purchase struggle I saw an advertised Infiniti JXat Infiniti on Camelback and called My first encounter was with Ritisha and she made my first experience uncomplicated and no pressure The existing vehicle didn't work but she took down what I wanted and said she would keep looking(no pressure) She contacted me a week or so later and said she might have what I wantedMy husband and I went in, she was with another customer and set us up with Mike Mso we wouldn't have to waitLong story short we ended up choosing a QX It has been over a month and I am very pleased with our purchase Just recently Lon visited, at our home, to show us how to work all the amazing amenities our new purchase had to offerLon was so patient and only confirmed we had made a great purchase I have already made two referrals to the team at Infiniti on CamelbackThank you for the experience[after so long...]Keep up the great work
I had a great experience working with Ritisha, Polly, and Lon at Infiniti on Camelback
Ritisha did an excellent job as my sales representative She was very knowledgable about the Qline, and spent the afternoon answering every question I had about the car
Polly really streamlined the financing process, and did a great job explaining all the details of the extra services that were available, such as the clear shield bra, extended warranties, an maintenance plans
And last but not least, Lon came out to my house and did an amazing job walking me through the vast array of features that my car has to offer, answering any questions that I had after driving the car for a few weeks, and even setting up my garage door opener!
Best of all, the entire team was amazing when it came to not pushing whenever I expressed disinterest in any particular feature or option This led to an amazing experience tailored to fit what I want from the car, with nothing extra forced upon me
Great representation of the Infiniti experience! This was my second Infiniti purchase, and the experience this time was even better than the first; which itself was light years beyond any other non-Infiniti dealership I have worked with in the past
Infiniti at Camelback made car buying easyGreat customer service all the way around The staff was very courteous, patient and willing to work with me with my intricate situationThey worked with me until I got the car I wanted and I love it Tanya ,Polly and Rich were great at the beginning for the process and then Tom and Lon finished it off perfectly taking me through the in and outs of my new automobileI have been to many car dealers in my time but this one was truly the best and will highly recommend this staff to anyoneThank you Infiniti at Camelback for getting me into my new Q50!!!!!
Just last week I purchased a new 2015 Q50a. This is my fifth Infiniti, and I believe that should speak volumes in itself. I LOVE this vehicle, it basically sells itself. I have been a customer of the service department at Infiniti on Camelback for a couple of years now, but I had never purchased through them until now. I honestly had the best experience! From start to finish, I was taken care of impeccably. I was treated with the utmost respect, and as a female, that means the world. I had a terrific sales person named Tom Daniels, Thank You Tom! And Mike, thank you for your patience, going over information and working with me. And lastly, Lon Williams- who came out to my home, spent one hour with me, set up all the computer data and went over all the features to my new Infiniti. Talk about customer service!!! Thank you gentlemen! I appreciate all that you did to make this an amazing experience!
By far the best dealership I've had the opportunity to work with. They stand by their product and their customers. They don't forget you after the sale is complete and the service department is always willing to go the extra mile. Lon Williams is so knowledgeable a every option that comes with u our car and is always willing to show you how it all works even months after the sale has taken place. They never shut the door in hopes you will remain a customer in the future. To me that's the most important aspect.
My husband and I recently purchased a Vehicle from Infiniti on Camelback. The entire team has been great to work with throughout the entire sales, finance, service process. We had Mike as our sales rep, he found us the best vehicle to fit the needs of our family answered any questions we had before and during our purchase. After we had some time to "play" London came out to our home and really went over everybutton , feature and question we had. Often times the car buying process can be stressful and overwhelming. We both agree that the team over on Camelback did a god job of making our experience the best yet.
Lon W[redacted] did a phenomenal job explaining all of the technology in my new Infiniti Q 50 S. He was very knowledgeable, professional, precise and answered all my question. Lon really represented Infiniti on Camelback. I had an excellent experience working with him. Good times!
I just wanted to say this was the best car buying experience I ever had. From start to finish the staff at Infiniti on Camelback took care of all my needs. I still walk outside and can't belive this is my car. I went for a used car and left with a 2015 q50!
Due to an Infiniti on Camelback Service Department oversight, I recently encountered a serious, tire-related safety issue and have received no apology, resolution or even interest in preventing this issue from occurring to other clients despite great lengths on my part to inform and resolve this issue through both the Camelback dealership and Infiniti Corporate. I detail the specifics of my complaint below:
I am the original owner of a 2012 Infiniti M37S which was purchased from Infiniti on Camelback. This dealership is also the sole location where all maintenance had been performed up to the point this review. On November 1st, 2015, while driving on I-10 at approximately 70 mph, an entire band of the front left tire separated, only being held on by a bit of remaining rubber. These were the original OEM Bridgestone Potenza RE050A tires.
The manager of the Costco tire department where I purchased my new tires following the encounter spoke with me concerning the original Bridgestone tires stating that the vehicle most likely has a serious alignment issue due to the pattern of wear on the tires. In fact, all four tires had significant signs of imminent belt separation, all on the inside shoulder, a significant safety concern.
Because it had only been 2K miles since my last Infiniti on Camelback service, I was concerned that the wear shown should have been apparent to the technician at the time of service. During that service, no recommendation to replace the tires was provided, nor was an alignment suggested or any safety concern brought up whatsoever and the tires were each rated on the service invoice as having 4-5/32 remaining tread life.
On November 10th, I called Infiniti on Camelback and requested to speak with the Service Manager. I was informed his name was Bill (no last name provided) and that he was not available but would be back the following day and would return my call. The following day I had not heard from Bill and was advised by my Service Advisor to send photos, which I did. I waited an entire week and on the 18th I placed another call to Bill. I was once again informed he was not available so I requested to speak with the General Manager, Kirk. Kirk informed me that he was going to have Bill contact me immediately. Later that afternoon I finally received a call from Bill, and I explained the situation to him. He stated he needed some time to look into this matter and would contact me by the end of the week. I never heard from him. Over a week later I called and spoke with Kirk again, informing him that Bill had yet to contact me and that I would be filing a complaint with Infiniti Corporate. Kirk once again stated that he was going to have Bill contact me immediately. I never heard from Bill or Kirk again.
What was initially a solitary safety issue has now become a concern regarding the practices and values of the entire Infiniti on Camelback dealership. I proceeded to file a formal complaint against the dealership with Infiniti Corporate. After working with Infiniti Corporate, they were also unable to get Infiniti on Camelback to return my call and re-routed my business to another dealership, Coulter Infiniti. Coulter performed an alignment and found the two rear tires were significantly out of alignment.
To me, this means that Infiniti on Camelback should have been fully aware of the tire issue at the last service appointment as the front left tire was the tire that failed. The alignment on the two front tires was in specification, which means a rear tire was removed from the vehicle and rotated onto the front left. A certified technician should have been able to see the accelerated inside shoulder wear (especially given that he measured tread depth) and proceeded to notify the customer of a serious safety concern. Based on the alignment results, there is no way that the accelerated inside shoulder wear would have occurred while the tire was on the front left. Furthermore, all four tires showed signs of imminent failure – even an untrained eye could visibly see the belt showing through on the inside shoulder of all four tires.
Put simply, Infiniti on Camelback neglected to take any responsibility for a serious safety concern. This is evident purely in their lack of contacting me after multiple attempts to reach the highest levels of the organization. I was not looking for anything free here; I never even had the opportunity to discuss the matter. All I expected was for Infiniti on Camelback to return my phone calls, possibly perform an alignment to see exactly what the issue was, request to see the actual tires, maybe offer to assist with the tire warranty process, or at the very least apologize and vow to correct the failure in their system that allowed such an oversight in the first place. They showed zero interest in this matter and in maintaining the relationship with a once-loyal customer.
I still retain the tires in my possession and have not decided if I wish to pursue this matter further beyond this review.
If they couldn’t care less about my safety, why would they care about yours?
We were having a hard time getting help from our local dealer so we decided to think outside the box and look in another state, and we are sure glad we did. I'm not saying everything went 100% smooth with this transaction but I guess that's to be expected when everything is done over the phone. The staff here did their best to accommodate us and were fantastic when it counted the most.We received our car this week and all I can do since then is smile. I love my new car and would recommend this dealer to those who are looking for an upfront and straight forward deal.
Purchasing my new Infiniti has been such a pleasant experience! Steven and Lon were amazing with helping me learn everything I needed to know about my new Q50. They truly went over and beyond my expectations. I would definitely recommend this dealership to anyone looking for a new vehicle.
This is the first Infiniti store to get the new Q50 Red Sport. I called and made an appointment specifically stating I would like to test drive the new model. Upon arrival they wouldn't let me drive the car without a commitment to purchase the vehicle! (because the first owner doesn't want miles on his car) Heaven forbid I put 6 miles on the thing before forking out $60,000 for the car. I am a current Q50 Hybrid owner (purchased one of the first ones in the state back in 2013), a qualified buyer, and genuinely interested in the vehicle and they wouldn't even offer the courtesy of turning the thing on if I didn't work out numbers and agree to buy beforehand.
These guys need to go back to Van Tuyl training and learn the steps of the sale! Meet and Greet, Fact Finding, Trade Appraisal and DEMONSTRATION DRIVE.
[redacted] just left our home after taking the time to thoroughly assist us with setting up our new Infiniti! He was EXTREMELY thorough in setting up our infiniti portal on our computer and explaining how to utilize it to meet our specific needs. We asked a lot of questions...of all kinds...and [redacted] very graciously took the time to answer every question. He has a pride in Infiniti that is infectious. We then spent time reviewing the features in the vehicle and it was extremely beneficial and helped us get comfortable with our new car. [redacted]'s expertise of Infiniti and his professionalism should be emulated. He set up our appointment and arrived on time and took our call in the evening hours when we had to reach him after arriving from work late. THANK YOU [redacted]!!!!
This is the fourth vehicle we have purchased with Infiniti on Camelback and once again they exceeded expectationsI'm very busy and the worked around my schedule and brought everything to meThis is the way to by a car!
Loved Lon ! He was amazing, knowledgeable and so helpful from the basic functions to the customization features of my new Infiniti! I had no idea this car was capable of such an ultimate driving experience
Lon was super patient explaining every little button and menu to me and showing me tips and tricksNow I can really make use of all my card features!
I would gladly recommend Infiniti on Camelback to anyone in search of a new InfinintiI think Lon explained everything wellI appreciate the support and it feels good knowing if I have a problem I have someone who will go out of their way to fix it
Lon was amazing!! I had an Infininti before but never used any of the featuresLon taught me everything I needed to know and more!
Lon was on time and spent hours showing me everything about my new car! I may have never even know about half of the technology available without his assistanceI highly suggest buying a car and using Lon!!
I recently bought my first NEW car in years I owned my last car for almost years but still not new I always avoided the new car purchase struggle I saw an advertised Infiniti JXat Infiniti on Camelback and called My first encounter was with Ritisha and she made my first experience uncomplicated and no pressure The existing vehicle didn't work but she took down what I wanted and said she would keep looking(no pressure) She contacted me a week or so later and said she might have what I wantedMy husband and I went in, she was with another customer and set us up with Mike Mso we wouldn't have to waitLong story short we ended up choosing a QX It has been over a month and I am very pleased with our purchase Just recently Lon visited, at our home, to show us how to work all the amazing amenities our new purchase had to offerLon was so patient and only confirmed we had made a great purchase I have already made two referrals to the team at Infiniti on CamelbackThank you for the experience[after so long...]Keep up the great work
I had a great experience working with Ritisha, Polly, and Lon at Infiniti on Camelback
Ritisha did an excellent job as my sales representative She was very knowledgable about the Qline, and spent the afternoon answering every question I had about the car
Polly really streamlined the financing process, and did a great job explaining all the details of the extra services that were available, such as the clear shield bra, extended warranties, an maintenance plans
And last but not least, Lon came out to my house and did an amazing job walking me through the vast array of features that my car has to offer, answering any questions that I had after driving the car for a few weeks, and even setting up my garage door opener!
Best of all, the entire team was amazing when it came to not pushing whenever I expressed disinterest in any particular feature or option This led to an amazing experience tailored to fit what I want from the car, with nothing extra forced upon me
Great representation of the Infiniti experience! This was my second Infiniti purchase, and the experience this time was even better than the first; which itself was light years beyond any other non-Infiniti dealership I have worked with in the past
Infiniti at Camelback made car buying easyGreat customer service all the way around The staff was very courteous, patient and willing to work with me with my intricate situationThey worked with me until I got the car I wanted and I love it Tanya ,Polly and Rich were great at the beginning for the process and then Tom and Lon finished it off perfectly taking me through the in and outs of my new automobileI have been to many car dealers in my time but this one was truly the best and will highly recommend this staff to anyoneThank you Infiniti at Camelback for getting me into my new Q50!!!!!
Just last week I purchased a new 2015 Q50a. This is my fifth Infiniti, and I believe that should speak volumes in itself. I LOVE this vehicle, it basically sells itself. I have been a customer of the service department at Infiniti on Camelback for a couple of years now, but I had never purchased through them until now. I honestly had the best experience! From start to finish, I was taken care of impeccably. I was treated with the utmost respect, and as a female, that means the world. I had a terrific sales person named Tom Daniels, Thank You Tom! And Mike, thank you for your patience, going over information and working with me. And lastly, Lon Williams- who came out to my home, spent one hour with me, set up all the computer data and went over all the features to my new Infiniti. Talk about customer service!!! Thank you gentlemen! I appreciate all that you did to make this an amazing experience!
Lon was very helpful showing me how to operate all the technology in my Q50 Infiniti. THANKS LON!PETER
By far the best dealership I've had the opportunity to work with. They stand by their product and their customers. They don't forget you after the sale is complete and the service department is always willing to go the extra mile. Lon Williams is so knowledgeable a every option that comes with u our car and is always willing to show you how it all works even months after the sale has taken place. They never shut the door in hopes you will remain a customer in the future. To me that's the most important aspect.
My husband and I recently purchased a Vehicle from Infiniti on Camelback. The entire team has been great to work with throughout the entire sales, finance, service process. We had Mike as our sales rep, he found us the best vehicle to fit the needs of our family answered any questions we had before and during our purchase. After we had some time to "play" London came out to our home and really went over everybutton , feature and question we had. Often times the car buying process can be stressful and overwhelming. We both agree that the team over on Camelback did a god job of making our experience the best yet.
Lon W[redacted] did a phenomenal job explaining all of the technology in my new Infiniti Q 50 S. He was very knowledgeable, professional, precise and answered all my question. Lon really represented Infiniti on Camelback. I had an excellent experience working with him. Good times!
I just wanted to say this was the best car buying experience I ever had. From start to finish the staff at Infiniti on Camelback took care of all my needs. I still walk outside and can't belive this is my car. I went for a used car and left with a 2015 q50!
Due to an Infiniti on Camelback Service Department oversight, I recently encountered a serious, tire-related safety issue and have received no apology, resolution or even interest in preventing this issue from occurring to other clients despite great lengths on my part to inform and resolve this issue through both the Camelback dealership and Infiniti Corporate. I detail the specifics of my complaint below:
I am the original owner of a 2012 Infiniti M37S which was purchased from Infiniti on Camelback. This dealership is also the sole location where all maintenance had been performed up to the point this review. On November 1st, 2015, while driving on I-10 at approximately 70 mph, an entire band of the front left tire separated, only being held on by a bit of remaining rubber. These were the original OEM Bridgestone Potenza RE050A tires.
The manager of the Costco tire department where I purchased my new tires following the encounter spoke with me concerning the original Bridgestone tires stating that the vehicle most likely has a serious alignment issue due to the pattern of wear on the tires. In fact, all four tires had significant signs of imminent belt separation, all on the inside shoulder, a significant safety concern.
Because it had only been 2K miles since my last Infiniti on Camelback service, I was concerned that the wear shown should have been apparent to the technician at the time of service. During that service, no recommendation to replace the tires was provided, nor was an alignment suggested or any safety concern brought up whatsoever and the tires were each rated on the service invoice as having 4-5/32 remaining tread life.
On November 10th, I called Infiniti on Camelback and requested to speak with the Service Manager. I was informed his name was Bill (no last name provided) and that he was not available but would be back the following day and would return my call. The following day I had not heard from Bill and was advised by my Service Advisor to send photos, which I did. I waited an entire week and on the 18th I placed another call to Bill. I was once again informed he was not available so I requested to speak with the General Manager, Kirk. Kirk informed me that he was going to have Bill contact me immediately. Later that afternoon I finally received a call from Bill, and I explained the situation to him. He stated he needed some time to look into this matter and would contact me by the end of the week. I never heard from him. Over a week later I called and spoke with Kirk again, informing him that Bill had yet to contact me and that I would be filing a complaint with Infiniti Corporate. Kirk once again stated that he was going to have Bill contact me immediately. I never heard from Bill or Kirk again.
What was initially a solitary safety issue has now become a concern regarding the practices and values of the entire Infiniti on Camelback dealership. I proceeded to file a formal complaint against the dealership with Infiniti Corporate. After working with Infiniti Corporate, they were also unable to get Infiniti on Camelback to return my call and re-routed my business to another dealership, Coulter Infiniti. Coulter performed an alignment and found the two rear tires were significantly out of alignment.
To me, this means that Infiniti on Camelback should have been fully aware of the tire issue at the last service appointment as the front left tire was the tire that failed. The alignment on the two front tires was in specification, which means a rear tire was removed from the vehicle and rotated onto the front left. A certified technician should have been able to see the accelerated inside shoulder wear (especially given that he measured tread depth) and proceeded to notify the customer of a serious safety concern. Based on the alignment results, there is no way that the accelerated inside shoulder wear would have occurred while the tire was on the front left. Furthermore, all four tires showed signs of imminent failure – even an untrained eye could visibly see the belt showing through on the inside shoulder of all four tires.
Put simply, Infiniti on Camelback neglected to take any responsibility for a serious safety concern. This is evident purely in their lack of contacting me after multiple attempts to reach the highest levels of the organization. I was not looking for anything free here; I never even had the opportunity to discuss the matter. All I expected was for Infiniti on Camelback to return my phone calls, possibly perform an alignment to see exactly what the issue was, request to see the actual tires, maybe offer to assist with the tire warranty process, or at the very least apologize and vow to correct the failure in their system that allowed such an oversight in the first place. They showed zero interest in this matter and in maintaining the relationship with a once-loyal customer.
I still retain the tires in my possession and have not decided if I wish to pursue this matter further beyond this review.
If they couldn’t care less about my safety, why would they care about yours?
We were having a hard time getting help from our local dealer so we decided to think outside the box and look in another state, and we are sure glad we did. I'm not saying everything went 100% smooth with this transaction but I guess that's to be expected when everything is done over the phone. The staff here did their best to accommodate us and were fantastic when it counted the most.We received our car this week and all I can do since then is smile. I love my new car and would recommend this dealer to those who are looking for an upfront and straight forward deal.
Purchasing my new Infiniti has been such a pleasant experience! Steven and Lon were amazing with helping me learn everything I needed to know about my new Q50. They truly went over and beyond my expectations. I would definitely recommend this dealership to anyone looking for a new vehicle.
This is the first Infiniti store to get the new Q50 Red Sport. I called and made an appointment specifically stating I would like to test drive the new model. Upon arrival they wouldn't let me drive the car without a commitment to purchase the vehicle! (because the first owner doesn't want miles on his car) Heaven forbid I put 6 miles on the thing before forking out $60,000 for the car. I am a current Q50 Hybrid owner (purchased one of the first ones in the state back in 2013), a qualified buyer, and genuinely interested in the vehicle and they wouldn't even offer the courtesy of turning the thing on if I didn't work out numbers and agree to buy beforehand.
These guys need to go back to Van Tuyl training and learn the steps of the sale! Meet and Greet, Fact Finding, Trade Appraisal and DEMONSTRATION DRIVE.
[redacted] just left our home after taking the time to thoroughly assist us with setting up our new Infiniti! He was EXTREMELY thorough in setting up our infiniti portal on our computer and explaining how to utilize it to meet our specific needs. We asked a lot of questions...of all kinds...and [redacted] very graciously took the time to answer every question. He has a pride in Infiniti that is infectious. We then spent time reviewing the features in the vehicle and it was extremely beneficial and helped us get comfortable with our new car. [redacted]'s expertise of Infiniti and his professionalism should be emulated. He set up our appointment and arrived on time and took our call in the evening hours when we had to reach him after arriving from work late. THANK YOU [redacted]!!!!