Lon Williams is a skilled educator & couldn't have been more patient & thorough as he guided us through the impressive array of tools regarding navigation, phone usage & sound system choices on our new QX70 purchased at Infinity Camelback. We especially appreciated that he came to our home to tutor us. This after purchase hand holding has certainly set a very high bar amongst auto dealerships. Kat & John
I just wanted to say thank you to everyone who helped me purchase this beautiful vehicle. I am amazed things worked out so well and the purchase was so easy. I am learning something new about it everyday and that's exciting. Thanks again, I love my Q50.
Rc: Complaint ID#: [redacted]- [redacted] Dear Revdex.com:This firm represents l OC Moto rs, LLC d/b/a Infiniti on Camelback ("lnfini ti on Camelback") and is in receipt of your June 1 8, 2016 correspondence....
This letter is intended to provide lnfiniti on Camelback's response to [redacted] [redacted]'s ("Mr. [redacted]") complaint ID# [redacted]. We have thorough l y investi gated thi s matter, and have not d I scovered anywron gdoing on the part of [redacted]Mr. .Jaafm•'s core compl aint revol ves around th e 24-m onth/30,000 mi le premium maintenance (th e "Service") that was performed on hi s 20 14 ln fini ti Q50S (the "Vehicl e") by Infiniti on Camelback . lnfiniti on Camelback denies that any part of the Service was defective or that any employee of lnftni ti on Camelback admitted the service was defective.On or about Febru ary 16, 20 16, Infinit I on Camelback performed the Servi ce on th e Vehicle. Immediate ly t h erca llcr Mr. [redacted] drove t he Veh I cl e on vaca tion to New Mexico. In New Mexico , Mr. [redacted] not iced coolant on the ground undernea th the Vehicle and took the Vehicle to an lnfiniti dealershi p in New Mex ico. The New Mexico Infin iti dealership inspected the Vehicle and found no issues. The New Mexico I nfi niti dealership commun I cated to Inf:in I ti on Camelback that there were no issues wi th the Veh icle but there may possibly be an air pocket within the coolant system. However , when Infin iti on Cam elback consu l ted w I th an fnfini timaster techni cian, t h e m aster techni cian adv I sed lnfiniti on Camel back that if an air pocket were in fact present , the Vehic l e would have overheated within an hour of Mr . [redacted]'s vacation andwo uld not h ave made it to New Mexico.Mr. [redacted] continued hi s vacatio n and drove th e Vehicle to Georgia. In Georgia,Mr. [redacted] alleged l y suffered a second issue wi th the Veh icle and took the Vehicle to an Infin I tidealership in Georg ia. The Georgia lnfiniti dea l ership inspected the Vehicle and determined that Conciliation & Engagement Specialist July 5, 2016Page 2the radiator and coolant caps were switched, causing the pressure in the coolant system to malfunction. This issue arose only after Mr. [redacted] took the Vehicle to the New Mexico Infiniti dealership. If Infiniti on Camelback had switched the radiator and coolant caps, the New Mexico Infiniti dealership would have noticed this in its inspection of the Vehicle and alerted Mr. [redacted]. Infiniti on Camelback denies performing defective Service on the Vehicle, including, but not limited to, switching the coolant and radiator caps.In short, Infiniti on Camelback has not engaged in any wrongdoing. Accordingly, we respectfully request that the Revdex.com close its file on this matter. This letter is solely for your use in the inquiry and evaluation of the above-referenced matter. This response is based upon the undersigned's understanding of the facts at this time. By submitting this letter, Infiniti on Camelback in no way waives its right to present new or additional facts based upon subsequently acquired information or evidence. Additionally, this response does not constitute an affidavit and is not intended for use as evidence of any kind in any administrative or judicial proceeding in connection with this charge or any other matter. lnfiniti on Camelback standsready to cooperate in the inquiry of this matter, and will promptly respond through counsel toany other relevant request for information.
Lon was extremly helpful when he came out to our house and showed us things about our new car that we didn't even know we weren't utilizing! Excellent experience :)
Lon Williams was veyy courteous and professional. He explained everything in simple terms so I could understand how to work my new car! The Infiniti offers so many features it is nice to have Lon to guide me through it!
Lon was running late for our appointment due to his earlier appointment being very late for their meeting. Lon called me multiple times to update me on our meeting status offering options for meeting. Due to his professionalism and strong concern for my time, we met later the same day. Lon took his time with me explaining in detail the features of our new car with no attempt to rush. He also exhibited great patience and understanding with my multitude of questions. Lon is very personable, knowledgeable, and reassuring in a very professional approach.
Simply, I would seriously consider buying another vehicle from this dealership solely because of Lon.
Thank you Lon for the better understanding of car features and the experience of working with you.
First I was nervous when my Mom and Dad had me meet with Lon because I am young but I'm the tech guy in the house lol. He didn't care that I couldn't even drive yet he treated me like I was the owner. Lon was a helpful helper, he taught me a lot of things I did not know about my car he's a great assistance!!!
Lon Williams is a skilled educator & couldn't have been more patient & thorough as he guided us through the impressive array of tools regarding navigation, phone usage & sound system choices on our new QX70 purchased at Infinity Camelback. We especially appreciated that he came to our home to tutor us. This after purchase hand holding has certainly set a very high bar amongst auto dealerships. Kat & John
I just wanted to say thank you to everyone who helped me purchase this beautiful vehicle. I am amazed things worked out so well and the purchase was so easy. I am learning something new about it everyday and that's exciting. Thanks again, I love my Q50.
Rc: Complaint ID#: [redacted]- [redacted] Dear Revdex.com:This firm represents l OC Moto rs, LLC d/b/a Infiniti on Camelback ("lnfini ti on Camelback") and is in receipt of your June 1 8, 2016 correspondence....
This letter is intended to provide lnfiniti on Camelback's response to [redacted] [redacted]'s ("Mr. [redacted]") complaint ID# [redacted]. We have thorough l y investi gated thi s matter, and have not d I scovered anywron gdoing on the part of [redacted]Mr. .Jaafm•'s core compl aint revol ves around th e 24-m onth/30,000 mi le premium maintenance (th e "Service") that was performed on hi s 20 14 ln fini ti Q50S (the "Vehicl e") by Infiniti on Camelback . lnfiniti on Camelback denies that any part of the Service was defective or that any employee of lnftni ti on Camelback admitted the service was defective.On or about Febru ary 16, 20 16, Infinit I on Camelback performed the Servi ce on th e Vehicle. Immediate ly t h erca llcr Mr. [redacted] drove t he Veh I cl e on vaca tion to New Mexico. In New Mexico , Mr. [redacted] not iced coolant on the ground undernea th the Vehicle and took the Vehicle to an lnfiniti dealershi p in New Mex ico. The New Mexico Infin iti dealership inspected the Vehicle and found no issues. The New Mexico I nfi niti dealership commun I cated to Inf:in I ti on Camelback that there were no issues wi th the Veh icle but there may possibly be an air pocket within the coolant system. However , when Infin iti on Cam elback consu l ted w I th an fnfini timaster techni cian, t h e m aster techni cian adv I sed lnfiniti on Camel back that if an air pocket were in fact present , the Vehic l e would have overheated within an hour of Mr . [redacted]'s vacation andwo uld not h ave made it to New Mexico.Mr. [redacted] continued hi s vacatio n and drove th e Vehicle to Georgia. In Georgia,Mr. [redacted] alleged l y suffered a second issue wi th the Veh icle and took the Vehicle to an Infin I tidealership in Georg ia. The Georgia lnfiniti dea l ership inspected the Vehicle and determined that Conciliation & Engagement Specialist July 5, 2016Page 2the radiator and coolant caps were switched, causing the pressure in the coolant system to malfunction. This issue arose only after Mr. [redacted] took the Vehicle to the New Mexico Infiniti dealership. If Infiniti on Camelback had switched the radiator and coolant caps, the New Mexico Infiniti dealership would have noticed this in its inspection of the Vehicle and alerted Mr. [redacted]. Infiniti on Camelback denies performing defective Service on the Vehicle, including, but not limited to, switching the coolant and radiator caps.In short, Infiniti on Camelback has not engaged in any wrongdoing. Accordingly, we respectfully request that the Revdex.com close its file on this matter. This letter is solely for your use in the inquiry and evaluation of the above-referenced matter. This response is based upon the undersigned's understanding of the facts at this time. By submitting this letter, Infiniti on Camelback in no way waives its right to present new or additional facts based upon subsequently acquired information or evidence. Additionally, this response does not constitute an affidavit and is not intended for use as evidence of any kind in any administrative or judicial proceeding in connection with this charge or any other matter. lnfiniti on Camelback standsready to cooperate in the inquiry of this matter, and will promptly respond through counsel toany other relevant request for information.
Lon was extremly helpful when he came out to our house and showed us things about our new car that we didn't even know we weren't utilizing! Excellent experience :)
Lon Williams was veyy courteous and professional. He explained everything in simple terms so I could understand how to work my new car! The Infiniti offers so many features it is nice to have Lon to guide me through it!
Lon was running late for our appointment due to his earlier appointment being very late for their meeting. Lon called me multiple times to update me on our meeting status offering options for meeting. Due to his professionalism and strong concern for my time, we met later the same day. Lon took his time with me explaining in detail the features of our new car with no attempt to rush. He also exhibited great patience and understanding with my multitude of questions. Lon is very personable, knowledgeable, and reassuring in a very professional approach.
Simply, I would seriously consider buying another vehicle from this dealership solely because of Lon.
Thank you Lon for the better understanding of car features and the experience of working with you.
First I was nervous when my Mom and Dad had me meet with Lon because I am young but I'm the tech guy in the house lol. He didn't care that I couldn't even drive yet he treated me like I was the owner. Lon was a helpful helper, he taught me a lot of things I did not know about my car he's a great assistance!!!