This matter has been addressed by Nissan/Infiniti and the Cause and Origin investigation determined the fire was from an outside source. Infiniti on Camelback only received the vehicle for an inspection at the request of the manufacturer and the vehicle was not sold or serviced by the dealership....
The customer should address her concerns to Nissan/Infiniti as the manufacturer or her insurance company as the insurer of the vehicle. The contact for Nissan/Infiniti is [redacted], Incident Investigation. [redacted].
To Whom It May Concern:Mr. [redacted] was contacted by our Executive Manager, [redacted], to discuss the concerns he had regarding his recently purchased 2007 [redacted]. The customer was concerned about his vehicle needing a spark plur repair, which he felt should be covered under...
warranty. It was explained to the customer that the 3 month/ 3,000 mile warranty provided by the dealership on pre-owned vehicles covers mechanical parts needed to pass state safety and emission standards, and is not a traditional bumper-to-bumper warranty. Purchasing pre-owned vehicles deliver huge savings for the customers, but will at times their will be repairs needed from normal wear and tear that occurs on any vehicle that is more than a few years old. As we apprecaite Mr. [redacted]'s business and want him to be satisfied with the service he recevies from our store, we agreed to replace the customers spark plugs as a goodwill gesture. While the vehicle was in for this service, we also completed a through detail on Mr. [redacted]'s vehicle which he had mentioned the sales representative promised him.During the phone call with Mr. [redacted], [redacted] also discovered that Mr. [redacted] did not want to pruchase [redacted] on his vehicle even though he had included it in his purchase in August. Since the customer had not used the service, [redacted] refunded the $599.00 in a check to the customer. [redacted] has encouraged Mr. [redacted] to call him with any future needs or concerns, as we want the customer to remain part of the Infiniti on Camelback family for many years to come.Please contact our Executive Manager, [redacted], with any other questions or concersn regarding this matter at [redacted].Sincerely,Travis Holt Managing ParterInfiniti on [email protected]
Dear Ms. Glass:
Infiniti on Camelback’s 2004 Lincoln Navigator was priced as an internet special at $9500.00 plus fees which would include paint protection, tax, title, licensing, and dealer DOC fees. When [redacted] visted our dealership on July 20th, 2014, he spent...
time not only looking over the vehicle, but also spent time working purchase figures with one of our sales representatives. [redacted] would not commit to numbers on the vehicle during his visit. Before the customer left the dealership without buying the unit he had come in to see, our sales representative asked [redacted] if he would commit to purchase that night if he could speak to his manager about possibly waiving the paint protection to get him closer to the $10,000 out the door price he was hoping for. The customer said that he would not purchase anything that night regardless of the price we offered. When [redacted] called back the following business day to commit to purchasing the vehicle if it could be sold for $10,000 out the door, we explained to him that paying the fees were not optional. We told him with those fees included, the vehicle would be around $11,400, ensuring that his state tax, title, licensing, and DOC fees were paid. Unhappy with these figures, the customer submitted a complaint to your organization.
After we received your letter, [redacted] was contacted by our Executive Manager, [redacted], to re-explain the offer which was presented to him when he visited our store on July 20th. Justin reviewed that there were no finalized offers made, as the customer was very clear that he would not commit to purchasing with our store regardless of price. Respecting his wishes, we were not given an opportunity that evening to finish negotiating numbers on the Navigator. While we would love an opportunity to sell [redacted] a vehicle for the price range he is looking to stay within, we would have to find a vehicle that would come to an out the door figure leaving enough room to cover the customer’s tax, title, licensing, and DOC fee.
We have including a copy of the paper used during negotiation with [redacted] to keep with our records. Please let me know if there is anything I can further assist you with in regards to this matter.
Sincerely,
[redacted]
Managing Partner
Infiniti on Camelback
[redacted]
###-###-####
This was the most phenomenal training experience I ever had after buying a new car. Lon W[redacted] was patient and very experienced with the cars functions. This is my 3rd Infiniti and the first time this personal training venue aS offered to me. I will now be an Infiniti owner forever! Thanks Lon and Camelback Infiniti!
I new they offered this service for New Cars but they actually extended it to my used car perchase with no hesitation.I came back in and Lon did an incredible job helping me understand all the functions of my car. Lon is extremely professional and incredibly knowledgeable. He told me to call him if I needed anything. You just don't see this type of service anymore!
My experience was wonderful. All stated individuals made my purchasing of my new Infiniti a pleasure. I will definitely make another purchase in the future and recommend my friends and family
Had a very good experience at the car dealership, everyone was very nice and would recommend it highly! Client loyalty manager came to my house and went over all the car features which was very helpful.
Great experience with the team at Infiniti on Camelback ! We leased a new Q50a and love it, the process was fast and easy and the people there were professional and efficient. It was a really easy and fast experience. They even sent a manager to our house to teach us how to use the amazing electronics in our new Q50a and Lon Williams had to put up with our silly questions for 2 hours, he was patient and polite ! I would recommend this dealership and their team to anybody.
A company branch which keeps hidden all the details from customer. They finalised the deal price with me and then forced me to buy extended warranty that also way expensive than other companies. And said if you are not buying extended warranty , we are nt doing the deal. Wasted 2 trips to their place .
We dealt with [redacted]. He was courteous, professional , and played no games. The entire process was quick and painless. Shopping for vehicle is one of my least favorite things to do, but this was by far the best experience we've ever had.
Amazing experience working the entire Infiniti staff. Lon and Ritisha went out of the way to make sure we got the vehicles we wanted and thouroughly explained all of the features. Would highly recommend them!
I LOVEmy car even more now that Lon came by to show me all the things this beauty can do!!! Lon took the time to show me so many features that my q50 can do and i'm amazed at all the diffrent things my new car can do for me!! Most importantly, Lon never rushed through anything and made sure I understood and felt comfortable using all the new features!!! Thank you Lon for taking the trip to Maricopia for us!
I purchased a used 2014 Infiniti Q50 in May 2015, and my total experience was very pleasant. My sales person was [redacted], who was very professional and helpful. My finance manager was [redacted] who took his time explaining to me the process and the warranty plan. After having the car for one evening I noticed a scratch on the hood and called Mr. [redacted]. He told me not to worry and set me up an appt with the service department and my service consultant [redacted]. [redacted] was there to greet me and even had a loaner car waiting for me. He took care of all my concerns. Finally I was also scheduled with the Client loyalty manager [redacted]. [redacted] was scheduled to teach me how to use my new car and all its fabulous features: navigation, backup camera, SXM, audio and much more. It was an hour visit and well worth ever minute. I learned so much. So thank you to everyone at Infiniti on Camelback , this place really knows how to treat their clients.. I will be recommending all my friends and family to go see [redacted] and buy a new or used car today.. [redacted]
Great experience all the way! We took the 6 hour drive to Phx and were not disappointed. The entire staff did a great job and we couldn't be happier. But it didn't stop there, the follow up has been awesome. I just wish we were closer to take advantage of some of the extra services they offer.
Lon came out to my house to show me how to use all the features on my new car. I learned a lot and never didn't know about a quarter of the things it could do. Thank you Lon for coming out and taking the time to walk through everything with me!
This was the best car buying experience I have ever had. I was so anxious going into this experience due to a pushy car salesman in the past. I was immediately set at ease by [redacted], my salesman. He was kind, informative and never made me feel uneasy. [redacted] in finance really went to bat for me to get the best deal possible. She was so fantastic! Everyone that I met that day was super helpful and nice. [redacted], the general manager, offered for me to come back to have the car re-detailed because it was raining the day I got it. They even filled the gas tank again for me. [redacted] came out a week later or so and showed my husband and I how to work the computer system of the car. He was super helpful and patient!!! He is also coming back in a few weeks to clear up any other questions we might have. This is definitely the dealership to get a car from. I love my new Q50!!!!!!
This business lacks integrity as well as any form of moral practice. They purposely post misleading advertisements, inflate their prices in person, and will outright lie. We recently found a vehicle for a listed price on-line, called and confirmed the price, and made an appointment for a test drive. During the test drive, we confirmed the price again. We told the sales person that we would buy the vehicle for their represented price, plus appropriate taxes and licensing. We did not attempt to haggle, or lower the price; we felt that what the business was selling their vehicle for was a fair price. Once we sat down, the sales person stated she knew we really liked the vehicle so she was going to talk with her manager. She returned a short time later with an “out the door” price $10,000 dollars higher then what they had told us through their on-line advertisements and in-person. We spoke to the sales manager, [redacted], who outright lied to us. He proceeded to displace blame, and manufacture prices. The original advertisement also magically increased during his sales pitch. He attempted to haggle prices, despite the fact that we wanted to pay them their FULL advertised price, which we were told over the phone, and in-person. [redacted]’s behavior and the conduct of this business is hard to comprehend. Their unethical tactics, and bait-and switch behavior brings to fruition every consumers fear in purchasing a vehicle from a dealership. My experience with this business has caused me to write the first negative review of my life. Please be stewards of your finances and spend your hard-earned money at a business that maintains integrity.
A great experience from start to finish! We selected a QX50, with the great help from Tom Daniels, that we could not enjoy more, and with the expert technical help from Lon Williams we are set to go and ready for anything!
This matter has been addressed by Nissan/Infiniti and the Cause and Origin investigation determined the fire was from an outside source. Infiniti on Camelback only received the vehicle for an inspection at the request of the manufacturer and the vehicle was not sold or serviced by the dealership....
The customer should address her concerns to Nissan/Infiniti as the manufacturer or her insurance company as the insurer of the vehicle. The contact for Nissan/Infiniti is [redacted], Incident Investigation. [redacted].
To Whom It May Concern:Mr. [redacted] was contacted by our Executive Manager, [redacted], to discuss the concerns he had regarding his recently purchased 2007 [redacted]. The customer was concerned about his vehicle needing a spark plur repair, which he felt should be covered under...
warranty. It was explained to the customer that the 3 month/ 3,000 mile warranty provided by the dealership on pre-owned vehicles covers mechanical parts needed to pass state safety and emission standards, and is not a traditional bumper-to-bumper warranty. Purchasing pre-owned vehicles deliver huge savings for the customers, but will at times their will be repairs needed from normal wear and tear that occurs on any vehicle that is more than a few years old. As we apprecaite Mr. [redacted]'s business and want him to be satisfied with the service he recevies from our store, we agreed to replace the customers spark plugs as a goodwill gesture. While the vehicle was in for this service, we also completed a through detail on Mr. [redacted]'s vehicle which he had mentioned the sales representative promised him.During the phone call with Mr. [redacted], [redacted] also discovered that Mr. [redacted] did not want to pruchase [redacted] on his vehicle even though he had included it in his purchase in August. Since the customer had not used the service, [redacted] refunded the $599.00 in a check to the customer. [redacted] has encouraged Mr. [redacted] to call him with any future needs or concerns, as we want the customer to remain part of the Infiniti on Camelback family for many years to come.Please contact our Executive Manager, [redacted], with any other questions or concersn regarding this matter at [redacted].Sincerely,Travis Holt Managing ParterInfiniti on [email protected]
Lon was awesome. Syhowed me feautures on car I never would have fidured out. Was on time to appointment and very caring when he stopped by. Thanks Lon
Dear Ms. Glass:
Infiniti on Camelback’s 2004 Lincoln Navigator was priced as an internet special at $9500.00 plus fees which would include paint protection, tax, title, licensing, and dealer DOC fees. When [redacted] visted our dealership on July 20th, 2014, he spent...
time not only looking over the vehicle, but also spent time working purchase figures with one of our sales representatives. [redacted] would not commit to numbers on the vehicle during his visit. Before the customer left the dealership without buying the unit he had come in to see, our sales representative asked [redacted] if he would commit to purchase that night if he could speak to his manager about possibly waiving the paint protection to get him closer to the $10,000 out the door price he was hoping for. The customer said that he would not purchase anything that night regardless of the price we offered. When [redacted] called back the following business day to commit to purchasing the vehicle if it could be sold for $10,000 out the door, we explained to him that paying the fees were not optional. We told him with those fees included, the vehicle would be around $11,400, ensuring that his state tax, title, licensing, and DOC fees were paid. Unhappy with these figures, the customer submitted a complaint to your organization.
After we received your letter, [redacted] was contacted by our Executive Manager, [redacted], to re-explain the offer which was presented to him when he visited our store on July 20th. Justin reviewed that there were no finalized offers made, as the customer was very clear that he would not commit to purchasing with our store regardless of price. Respecting his wishes, we were not given an opportunity that evening to finish negotiating numbers on the Navigator. While we would love an opportunity to sell [redacted] a vehicle for the price range he is looking to stay within, we would have to find a vehicle that would come to an out the door figure leaving enough room to cover the customer’s tax, title, licensing, and DOC fee.
We have including a copy of the paper used during negotiation with [redacted] to keep with our records. Please let me know if there is anything I can further assist you with in regards to this matter.
Sincerely,
[redacted]
Managing Partner
Infiniti on Camelback
[redacted]
###-###-####
This was the most phenomenal training experience I ever had after buying a new car. Lon W[redacted] was patient and very experienced with the cars functions. This is my 3rd Infiniti and the first time this personal training venue aS offered to me. I will now be an Infiniti owner forever! Thanks Lon and Camelback Infiniti!
I new they offered this service for New Cars but they actually extended it to my used car perchase with no hesitation.I came back in and Lon did an incredible job helping me understand all the functions of my car. Lon is extremely professional and incredibly knowledgeable. He told me to call him if I needed anything. You just don't see this type of service anymore!
We just had Lon W[redacted] visit for the technical set-up and training... very good! Thank you! We now can utilize our car to the fullest. Great job.
My experience was wonderful. All stated individuals made my purchasing of my new Infiniti a pleasure. I will definitely make another purchase in the future and recommend my friends and family
Had a very good experience at the car dealership, everyone was very nice and would recommend it highly! Client loyalty manager came to my house and went over all the car features which was very helpful.
Great experience with the team at Infiniti on Camelback ! We leased a new Q50a and love it, the process was fast and easy and the people there were professional and efficient. It was a really easy and fast experience. They even sent a manager to our house to teach us how to use the amazing electronics in our new Q50a and Lon Williams had to put up with our silly questions for 2 hours, he was patient and polite ! I would recommend this dealership and their team to anybody.
A company branch which keeps hidden all the details from customer. They finalised the deal price with me and then forced me to buy extended warranty that also way expensive than other companies. And said if you are not buying extended warranty , we are nt doing the deal. Wasted 2 trips to their place .
We dealt with [redacted]. He was courteous, professional , and played no games. The entire process was quick and painless. Shopping for vehicle is one of my least favorite things to do, but this was by far the best experience we've ever had.
Amazing experience working the entire Infiniti staff. Lon and Ritisha went out of the way to make sure we got the vehicles we wanted and thouroughly explained all of the features. Would highly recommend them!
I LOVEmy car even more now that Lon came by to show me all the things this beauty can do!!! Lon took the time to show me so many features that my q50 can do and i'm amazed at all the diffrent things my new car can do for me!! Most importantly, Lon never rushed through anything and made sure I understood and felt comfortable using all the new features!!! Thank you Lon for taking the trip to Maricopia for us!
I purchased a used 2014 Infiniti Q50 in May 2015, and my total experience was very pleasant. My sales person was [redacted], who was very professional and helpful. My finance manager was [redacted] who took his time explaining to me the process and the warranty plan. After having the car for one evening I noticed a scratch on the hood and called Mr. [redacted]. He told me not to worry and set me up an appt with the service department and my service consultant [redacted]. [redacted] was there to greet me and even had a loaner car waiting for me. He took care of all my concerns. Finally I was also scheduled with the Client loyalty manager [redacted]. [redacted] was scheduled to teach me how to use my new car and all its fabulous features: navigation, backup camera, SXM, audio and much more. It was an hour visit and well worth ever minute. I learned so much. So thank you to everyone at Infiniti on Camelback , this place really knows how to treat their clients.. I will be recommending all my friends and family to go see [redacted] and buy a new or used car today.. [redacted]
Great experience all the way! We took the 6 hour drive to Phx and were not disappointed. The entire staff did a great job and we couldn't be happier. But it didn't stop there, the follow up has been awesome. I just wish we were closer to take advantage of some of the extra services they offer.
Lon came out to my house to show me how to use all the features on my new car. I learned a lot and never didn't know about a quarter of the things it could do. Thank you Lon for coming out and taking the time to walk through everything with me!
This was the best car buying experience I have ever had. I was so anxious going into this experience due to a pushy car salesman in the past. I was immediately set at ease by [redacted], my salesman. He was kind, informative and never made me feel uneasy. [redacted] in finance really went to bat for me to get the best deal possible. She was so fantastic! Everyone that I met that day was super helpful and nice. [redacted], the general manager, offered for me to come back to have the car re-detailed because it was raining the day I got it. They even filled the gas tank again for me. [redacted] came out a week later or so and showed my husband and I how to work the computer system of the car. He was super helpful and patient!!! He is also coming back in a few weeks to clear up any other questions we might have. This is definitely the dealership to get a car from. I love my new Q50!!!!!!
This business lacks integrity as well as any form of moral practice. They purposely post misleading advertisements, inflate their prices in person, and will outright lie. We recently found a vehicle for a listed price on-line, called and confirmed the price, and made an appointment for a test drive. During the test drive, we confirmed the price again. We told the sales person that we would buy the vehicle for their represented price, plus appropriate taxes and licensing. We did not attempt to haggle, or lower the price; we felt that what the business was selling their vehicle for was a fair price. Once we sat down, the sales person stated she knew we really liked the vehicle so she was going to talk with her manager. She returned a short time later with an “out the door” price $10,000 dollars higher then what they had told us through their on-line advertisements and in-person. We spoke to the sales manager, [redacted], who outright lied to us. He proceeded to displace blame, and manufacture prices. The original advertisement also magically increased during his sales pitch. He attempted to haggle prices, despite the fact that we wanted to pay them their FULL advertised price, which we were told over the phone, and in-person. [redacted]’s behavior and the conduct of this business is hard to comprehend. Their unethical tactics, and bait-and switch behavior brings to fruition every consumers fear in purchasing a vehicle from a dealership. My experience with this business has caused me to write the first negative review of my life. Please be stewards of your finances and spend your hard-earned money at a business that maintains integrity.
A great experience from start to finish! We selected a QX50, with the great help from Tom Daniels, that we could not enjoy more, and with the expert technical help from Lon Williams we are set to go and ready for anything!