Medicredit, Inc.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on May 23rd, 2016 by our client, [redacted]. Upon...

contact with our client, [redacted] the total patient responsibility on the account was $3618.05 with a total payment by the consumer or $3400.00 leaving the current remaining balance of $218.05 as patient responsibility. The complainant mentioned that they have documentation the balance is to be a different amount, if the complainant would like to provide the documentation we would be glad to further investigate the matter. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the complainant.  The phone number provided by the complainant has been removed from our system and the complainant...

should no longer receive additional calls. It appears that the complainant’s number was provided to our office in error. For privacy reasons we are unable to release additional information regarding whom the number was associated with in our system, however I may assure you that the complainant [redacted] was not listed. If the complainant needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] S [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on January 28th, 2016 by our client, [redacted]...

Hospital. We have reviewed the call placed May 14th, 2016 when the account was paid in full. Our offices advised to complainant that the credit reporting would not be deleted but would be marked as paid in full with a zero balance. At this time we are unable to delete the credit reporting. The complainant discrepancy with the balance owed would need to be addressed with our client, [redacted] Hospital directly. We do not determine the total charges of the account and work the balance the clients provide us. If an incorrect amount was paid it would also be the client, [redacted] Hospital who would provide the refund due to the account no longer being placed in our office. If the consumer needs further assistance please have them contact our client [redacted] Hospital directly. Thank you.

Complaint: [redacted]
I am rejecting this response because:  Business has not tried to reach out to me to resolve this issue. I called business again today to gain confirmation that debt was paid (before the first contact of vendor) and continued to get lip service from their management that they were 'researching' the claim. This has been going on for two weeks. This company may be a scam. I will file a formal public complaint stating as such with Revdex.com if not resolved by COB June 1. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/30) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We sincerely apologize for any inconvenience experienced by the consumer. A deletion has been submitted to the...

credit reporting agencies with control number of XXXXXXXXXXXXX. Please contact our office with any further questions or concerns.

Complaint: [redacted]
I am rejecting this response...

because: I've have tried to pay this account in full and was told they will not remove this account from my credit. This is not a valid debt I was never made aware of this account or I would of paid it at the time of service, this account should of been paid by my insurance at the time of service. This company gave me a number to call telling me to contact them to see if they will remove this from my credit, I tried the number they provider and was re-directed right back to medi-credit. this company is giving me the run around. I WANT TO PAY THIS BILL IF IT IS MINE! they have no right to put this account on my credit I was never advised of any debt owed to them. please call me so I can pay this account in full my number is [redacted]
Sincerely,
[redacted]

Regarding:Medical Bill  I mailed a Hippa Debt Validation letter to this company on 2/8/18 and in return I received a letter dated on 3/4/2018 ONLY for two pages of my outpatient discharge claim. Which has all of my medical information on it and my medical procedure. I asked for the following...

documents below within 30 days and due to this company violating my HIPPA rights as a patient. The following below is what I asked for in writing to Medi Credit company listed below. It was not received within the 30 days which is a law by the FCRA and I demand this company no longer collect this debt. This company has tons of complaints and issues online for violating Hippa rights. Please Remove this debt ASAP from this company and send me correspondence at a timely manner. Listed below is all the information I requested from this company and was not sent to me. I have proof of the letter and also copies of everything listed below. This company did not send any of the requested documents.______________________________________________________________________...⇄ Validation of Debt and HIPAA authorization ( Items I requested in February) -Please provide breakdown of ALL fees including any collection costs and medical charges -Provide a copy of my signature with the provider of service to release my medical information to you a collection agency -Cease any credit bureau reporting until debt has been validated by me Please send this information to my address listed above and accept this letter as my formal debt validation request, which I am allowed under the FDCPA. Please note that withholding the information you received from any medical provider in an attempt to be HIPAA compliant can be a violation of the FDCPA because you will be deceiving me after my written request. I request full documentation of what you received from the provider of service in connection with this alleged debt In 30 days due to the FCRA Law. I did not give this company authority to have my medical records from my mammogram.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The phone number [redacted] has been removed. Again we want to apologize for any inconvenience this may...

have caused. If the consumer needs further assistance please have them contact our office directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive said statement within 5 business days and when the company becomes aware that the account debt has been satisfied, they will promptly notify the appropriate agencies.
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted].  We apologize for any confusion or inconvenience experienced by the consumer. This consumer has filed a complaint with the Missouri Attorney General’s Office, number [redacted] . All communication in regards to this matter...

will be communicated through the Attorney General’s Office. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 10/23/2017 by our client, [redacted]....

A request has been made to have a packet mailed to the address [redacted] to provide validity of the debt owed to our client, [redacted]. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 10/05/2017 by our client, [redacted]...

[redacted]. The consumers account has been updated to show that on 11/15/2017 an attempt was made to make a payment on the Website however the dropdown was not working.  We want to apology for the lack of customer service the consumer felt they received during the call. The issue of the website payment drop down is being reviewed. If the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 5, 2015/07/13) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. A deletion has been submitted to the credit reporting agencies with a control number of #XXXXXXXX, please allow time for the...

individual agencies to reflect this change. We apologize for any inconvenience experienced by Mr. [redacted].

We are in receipt of the complaint filed by [redacted] R [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 12/09/2016 by our client, [redacted]....

Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on 04/08/2017. At this time the credit reporting has been updated to show a paid balance. A letter will be sent to the consumer showing the request was made to have the credit reporting updated. If the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 5, 2015/06/15) */
We are in receipt of the complaint filed by Ms. [redacted] and have taken the time to thoroughly review the complaint. A deletion was submitted to the credit reporting agencies on June 10th, 2015 when a dispute was received from the...

consumer. Please ask the consumer to allow time for each credit reporting agency to update their records to reflect this deletion. Should the consumer have any further questions please have them contact our office directly.

I dont know that I consider this matter resolved.  the company has not contacted me regarding the error or payment. I have contacted them repeatedly to no avail.  I have left at least 14 messages.  every call advises (regardless of if I enter my account number or not) that no one is available and to leave a message. Also, the company advised they would send a statement which I have not received, and they failed to confirm that the account would not be reported. While I appreciate they acknowledged they were aware of the letter error, the letter is still a violation of the FDCPA.

Complaint: [redacted]
I am rejecting this response because: they told my husband they would send a letter of deletion when he initially made the payment. Which was in October. 
Sincerely,
[redacted]

We want to first apologize for the delay in resolving this matter. The account in question was placed with our office on 12/31/2012 by our client, [redacted]. After further review, and in order to ensure that the highest level of customer service is provided to you, we have absorbed the balance of $32.19 and requested that a deletion be submitted to the credit reporting agencies for the account in question. A confirmation letter is being mailed to the address currently listed on the account. Again we apologize for the delay and thank you for your patience. If the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 7, 2015/10/14) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by the consumer. A deletion has been submitted to the credit reporting agencies...

with a control number of XXXXXXXX . We hope this resolves Mr. [redacted] complaint, should he have any further questions or concerns, please feel free to have him contact our office regarding the same.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)