Medicredit, Inc.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on February 2nd, 2017 by our client, [redacted]...

[redacted]. Our office has requested debt validation documents to be mailed to the address provided in this complaint to verify the validity of the debt with the complainant. If the consumer needs further assistance please have them contact our office directly. Thank you.

After a review of this account, it has been determined that on 6/5/17 a request was made to have the credit hit removed. Control/Confirmation number is [redacted] . We apologize for the lengthy time this has taken.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 06/01/2017 by our client, [redacted]...

[redacted]. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on 07/16/2017. At this time we show that the credit reporting has properly been updated to reflect as paid in full. We apologize that the paid in full letter has not reached the consumer. A request has been made to have the paid in full letter sent certified mail to the consumer. If the consumer needs further assistance please have them contact our office directly.Tell us why here...

We
are in receipt of the complaint filed by [redacted] and have
thoroughly reviewed this matter.  We apologize for any confusion or
inconvenience experienced by the consumer. The accounts in question was
placed with our office on 07/03/2017 and 08/01/2017 by our client,...

[redacted]. Per the consumers request we have placed a cease calls
on the accounts. If the consumer wishes to resolve the balances we request that
they contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The accounts in question were placed with our office on March 14th, June 13th, and August 11th of 2016 by...

our client, Physician Billing. Our office reflects that all three accounts have been requested to reflect Paid in Full with the Credit Bureaus as of January 22nd, 2017. We ask the complainant to please be patient with us as it may take the Credit Bureaus 60 – 90 days to update their Credit Report. If these have still not updated after 90 days please contact our offices so that we may request again for the Credit Bureaus to update this information. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. We are currently working diligently with our client, to resolve the consumers concern. We are requesting additional...

time to fully research this matter to reach an acceptable resolution. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 16th, 2015 by our client, [redacted]. On...

November 23rd, 2015 our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service and that is listed as a point of contact for this complaint. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on December 31st, 2015. Due to a valid notice of the debt being sent to the complainant we are unable to delete or remove the credit reporting per our contract with our client. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The accounts in question were placed with our office on 04/15/2016 and...

05/24/2016 by our client, [redacted]. A packet will be mailed to the address [redacted] to provide validity of the debt owed to our client, [redacted]. The consumer had listed [redacted], we are Medicredit Inc. If the consumer needs further assistance please have them contact our office directly. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will await the arrival of the documents and it's contents will dictate my next action. I would suggest that the very unprofessional customer service representative who's unwillingness to provide me with the statements be retrained as my request for proof of debt was both very reasonable and should require only a minimal amount of effort. 
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experience by the consumer. The account in question was placed in our office on 01/23/17 by our client, [redacted]. On 01/30/17 our...

office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service, leading us to believe this was the consumer’s valid address.  On 11/27/2017 consumer called verified address as [redacted] Washington, DC 20003. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on 08/25/17.  At this time the account has reported correctly to the credit agency as Paid in full. If the consumer feels that this balance was paid in full we request proof of payment so further research can be completed. If the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 10, 2016/01/18) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by the consumer. We have investigated the consumer's proof of payment that...

was attached to the complaint. This payment, check#[redacted], for the amount of $231.25 was in fact posted to the account number written on the consumer's check, Account Number XXXXXXXXXX from a date of service of November 11th, 2014. The amount currently placed with our office of $235.000 is from a date of service of November 5th, 2015, with an account number of XXXXXXXXXX, which is a completely separate account. We hope this clarifies any confusion the consumer may be experiencing. Should the consumer wish to contact our office directly with any further question or concerns, or to resolve the balance, please have them contact our office directly.

Please note the consumer has also filed an Attorney General Complaint with the state of Colorado, and our office is working with the Attorney General to address the consumer's complaint.  We will continue to resolve this consumer's complaint via this regulatory body, we have attached a copy of...

our most recent communication.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on June 27th, 2016 by our client, [redacted]....

Per our contract with our client, [redacted] accounts that are not resolved in full at or around 60 days of placement will be sent for Credit Reporting. On October 23, 2016 credit reporting was updated to reflect the account has been paid in full. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on July 1st, 2016 by our client, [redacted]. Due to...

the account being placed with our offices by our client, [redacted] the account was scheduled for credit reporting. Per our contract with our client, [redacted] an account with a balance resolution in place is still scheduled for credit reporting; resulting in the account in question to have the reporting made. At this time we are unable to remove the credit reporting per our contract. The consumer’s payments will be reflected in the credit reporting and once payment in full is received the account will be updated as such.  If the complainant believes an error was made please provide information on the matter and we may better assist with the desired outcome. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review this matter.  Our office does show that Mr. [redacted] had four separate accounts placed in our office, which have all been paid in full.  At this time we show that all four accounts that...

were placed with our office are reflected as paid in full, however, none of these accounts had a balance matching the $281.00 described by Mr. [redacted].    If Mr. [redacted] could fax a copy of the credit report that reflects the inaccurate item we would be more than happy to further investigate this matter.  Please provide Mr. [redacted] our Compliance Department’s Fax number of [redacted] for him to provide any documentation that will help us resolve this matter.

Initial Business Response /* (1000, 5, 2015/07/28) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by Ms. [redacted]. Upon receipt of the complaint an account review was made and it...

was found that Ms. [redacted] requested Itemized statements on July 10th, 2015 and they were requested from our client and mailed to Ms. [redacted] on July 13th, 2015 to the same address listed as contact information on this complaint. It does appear the balance in question is in regards to 6 separate accounts which we believe to be the cause of the confusion. We apologize for any inconvenience experienced by Ms. [redacted]. If Ms. [redacted] has not yet received this statements please let us know and we will be happy to mail them again.

We are in receipt of the complaint filed by Dr. [redacted] II and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 11th, 2016 by our client, W[redacted]...

[redacted]. At this time we have notated the account to cease all letter and call communications to comply with the complainant’s request to cease and desist. Our client, W[redacted] does not Credit Report and should not be an issue going forward. If the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 5, 2015/06/17) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for the delay in response to this complaint. We have been able to locate the payment in question and have this...

applied to the appropriate account. Unfortunately the incorrect account number was written on the money order when it was received resulting in the payment being applied to that account. At this time the account in question has been updated as paid in full. We apologize for any inconvenience experienced by Mr. [redacted].

We are in receipt of the complaint filed by [redacted] L [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The accounts in question were placed with our office on February 25th, 2016 and March 17th, 2016 by our...

client, [redacted]. Upon review of the call August 17th, 2016 that the complainant mentioned, it was found that the employee advised the complainant credit reporting would be updated as paid in full not that the credit reporting would be deleted. We apologize for the delay in a response to the consumer’s request for  receipts but we do show that the requested documents have been sent. If the consumer needs further assistance please have them contact [redacted] directly. Thank you.