Medicredit, Inc.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. We are currently working diligently with our client, to resolve the consumers concern. We are requesting additional...

time to fully research this matter to reach an acceptable resolution. Thank you.

We want to first apologize for the delay in resolving this matter. The account in question was placed with our office on 12/31/2012 by our client, [redacted]. After further review, and in order to ensure that the highest level of customer service is provided to you, we have absorbed the balance of $32.19 and requested that a deletion be submitted to the credit reporting agencies for the account in question. A confirmation letter is being mailed to the address currently listed on the account. Again we apologize for the delay and thank you for your patience. If the consumer needs further assistance please have them contact our office directly. Thank you.

After a review of this account, it has been determined that on 6/5/17 a request was made to have the credit hit removed. Control/Confirmation number is [redacted] . We apologize for the lengthy time this has taken.

Initial Business Response /* (1000, 7, 2015/10/14) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by the consumer. A deletion has been submitted to the credit reporting agencies...

with a control number of XXXXXXXX . We hope this resolves Mr. [redacted] complaint, should he have any further questions or concerns, please feel free to have him contact our office regarding the same.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 06/01/2017 by our client, [redacted]...

[redacted]. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on 07/16/2017. At this time we show that the credit reporting has properly been updated to reflect as paid in full. We apologize that the paid in full letter has not reached the consumer. A request has been made to have the paid in full letter sent certified mail to the consumer. If the consumer needs further assistance please have them contact our office directly.Tell us why here...

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on February 2nd, 2017 by our client, [redacted]...

[redacted]. Our office has requested debt validation documents to be mailed to the address provided in this complaint to verify the validity of the debt with the complainant. If the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 10, 2016/01/18) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by the consumer. We have investigated the consumer's proof of payment that...

was attached to the complaint. This payment, check#[redacted], for the amount of $231.25 was in fact posted to the account number written on the consumer's check, Account Number XXXXXXXXXX from a date of service of November 11th, 2014. The amount currently placed with our office of $235.000 is from a date of service of November 5th, 2015, with an account number of XXXXXXXXXX, which is a completely separate account. We hope this clarifies any confusion the consumer may be experiencing. Should the consumer wish to contact our office directly with any further question or concerns, or to resolve the balance, please have them contact our office directly.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 16th, 2015 by our client, [redacted]. On...

November 23rd, 2015 our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service and that is listed as a point of contact for this complaint. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on December 31st, 2015. Due to a valid notice of the debt being sent to the complainant we are unable to delete or remove the credit reporting per our contract with our client. If the consumer needs further assistance please have them contact our office directly. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will await the arrival of the documents and it's contents will dictate my next action. I would suggest that the very unprofessional customer service representative who's unwillingness to provide me with the statements be retrained as my request for proof of debt was both very reasonable and should require only a minimal amount of effort. 
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The accounts in question were placed with our office on 04/15/2016 and...

05/24/2016 by our client, [redacted]. A packet will be mailed to the address [redacted] to provide validity of the debt owed to our client, [redacted]. The consumer had listed [redacted], we are Medicredit Inc. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experience by the consumer. The account in question was placed in our office on 01/23/17 by our client, [redacted]. On 01/30/17 our...

office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service, leading us to believe this was the consumer’s valid address.  On 11/27/2017 consumer called verified address as [redacted] Washington, DC 20003. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on 08/25/17.  At this time the account has reported correctly to the credit agency as Paid in full. If the consumer feels that this balance was paid in full we request proof of payment so further research can be completed. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review this matter.  Our office does show that Mr. [redacted] had four separate accounts placed in our office, which have all been paid in full.  At this time we show that all four accounts that...

were placed with our office are reflected as paid in full, however, none of these accounts had a balance matching the $281.00 described by Mr. [redacted].    If Mr. [redacted] could fax a copy of the credit report that reflects the inaccurate item we would be more than happy to further investigate this matter.  Please provide Mr. [redacted] our Compliance Department’s Fax number of [redacted] for him to provide any documentation that will help us resolve this matter.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on June 27th, 2016 by our client, [redacted]....

Per our contract with our client, [redacted] accounts that are not resolved in full at or around 60 days of placement will be sent for Credit Reporting. On October 23, 2016 credit reporting was updated to reflect the account has been paid in full. If the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 5, 2015/07/28) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by Ms. [redacted]. Upon receipt of the complaint an account review was made and it...

was found that Ms. [redacted] requested Itemized statements on July 10th, 2015 and they were requested from our client and mailed to Ms. [redacted] on July 13th, 2015 to the same address listed as contact information on this complaint. It does appear the balance in question is in regards to 6 separate accounts which we believe to be the cause of the confusion. We apologize for any inconvenience experienced by Ms. [redacted]. If Ms. [redacted] has not yet received this statements please let us know and we will be happy to mail them again.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on July 1st, 2016 by our client, [redacted]. Due to...

the account being placed with our offices by our client, [redacted] the account was scheduled for credit reporting. Per our contract with our client, [redacted] an account with a balance resolution in place is still scheduled for credit reporting; resulting in the account in question to have the reporting made. At this time we are unable to remove the credit reporting per our contract. The consumer’s payments will be reflected in the credit reporting and once payment in full is received the account will be updated as such.  If the complainant believes an error was made please provide information on the matter and we may better assist with the desired outcome. If the consumer needs further assistance please have them contact our office directly. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please note the consumer has also filed an Attorney General Complaint with the state of Colorado, and our office is working with the Attorney General to address the consumer's complaint.  We will continue to resolve this consumer's complaint via this regulatory body, we have attached a copy of...

our most recent communication.

We are in receipt of the complaint filed by Dr. [redacted] II and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 11th, 2016 by our client, W[redacted]...

[redacted]. At this time we have notated the account to cease all letter and call communications to comply with the complainant’s request to cease and desist. Our client, W[redacted] does not Credit Report and should not be an issue going forward. If the consumer needs further assistance please have them contact our office directly. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/17) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for the delay in response to this complaint. We have been able to locate the payment in question and have this...

applied to the appropriate account. Unfortunately the incorrect account number was written on the money order when it was received resulting in the payment being applied to that account. At this time the account in question has been updated as paid in full. We apologize for any inconvenience experienced by Mr. [redacted].