Medicredit, Inc.

Complaint: ***
I am rejecting this response because: They hit my credit report for a $and they did not address the issue of why do they send a statement with no time to payFor instance,the statements I received came on the of the month with payment due on the 28thAlmost impossible to get it there by email and they will not let you setup an accountto pay your bill either automatically or just logging in when you wantEvery payment online required that you enter account number etc, to get your debt paidPoor and unethicalbusiness practicesI have no choice but to accept what their statement but it does bother me that a company has that much influence over your financial well being when you are tryingto be a good customer
Sincerely,
*** ***

We are in receipt of the complaint filed by *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on September 24th, by our client, *** *** *
*** ***. Our offices do not reflect receiving any calls or payments regarding this accountWe request the complainant to please provide proof of payment by providing a copy of the payment made from their HSA AccountIn addition please provide the confirmation number mentioned previouslyWith this information our offices would be better equipped to review and respond to the request of the complainantIf the consumer needs further assistance please have them contact our office directlyThank you

Initial Business Response /* (1000, 5, 2015/11/12) */
We are in receipt of the complaint filed by *** *** and have taken the time to thoroughly review the complaintWe apologize for any inconvenience experienced by the consumerA deletion has been submitted to the credit reporting
agencies with a control number of XXXXXXXXXXXXXXXPlease contact our office with any further questions or concerns

We are in receipt of the complaint filed by *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 05/23/by our client, *** ***
EMERGENCY. A packet has been attached to provide validity of the debt owed to our client, *** *** EMERGENCYIf the consumer needs further assistance please have them contact our officeThank you

We are in receipt of the complaint filed by *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on April 14th, by our client, *** *** *** ***
***s. On April 18th, our office mailed a notice of the account being placed with us to the consumer at same contact address provided in this complaint, leading us to believe this is the consumer’s valid address. Per our agreement with our client, *** *** *** *** ***, we began reporting to the credit reporting agencies, on June 26th, If the consumer needs further assistance please have them contact our office directlyThank you

Complaint: ***
I am rejecting this response because: we have tried to talked to a supervisor about this several times to which we have not gotten a call back or reached anyone to talk toWhile we will be happy to put this matter to rest if we can come to an agreement after successfully reaching a supervisorWe are confused on why we cannot get a deletion of this off our credit report after paying in full when there have been many success stories all over the internet stating medicredit has in fact deleted reports from credit reports for full paymentWe had no prior knowledge of this nor did we receive any statements before seeing this show up on his credit reportWe have been pretty compliant and willing to pay without question and would appreciate this being taken off our credit report and a deletion letter sent to us ASAPWe also never received a payment in full letter nor has our credit report updated to show it’s paid.
Sincerely,
*** ***

Which accounts did you mail letters out to? I want payment confirmation for the following accounts: *** *** *** *** for $PAID-IN-FULL to MedicreditI also want payment confirmation for the following account: MED*** *** *** *** for $100P PAID-IN-FULL to MedicreditFLORIDA HOSPITALS for $dollars PAID-IN-FULL to MedicreditThis claim is not satisfied and their answer has not fixed anythingI want proof for the stuff I paidSo that tomorrow my credit doesn't get ruined againAnd you guys did messed up when you placed into collections again for a bill that had already been paidSo come you say you didn't do this, or you didn't do that? I want proof for the stuff I paidperiod

Initial Business Response /* (1000, 5, 2015/10/07) */
We are in receipt of the complaint filed by Ms*** and have taken the time to thoroughly review the complaintWe do show that on September 29th, an agent from our office spoke with Ms*** and she requested for her number to
be removed from our system, the agent did ask Ms*** to confirm her name, to ensure she wasn't the intended recipient of the callsMs***'s phone number was listed on an account in our office, but this account is not in Ms***'s name, therefore we removed the phone number from this account as requested on September 29thWe apologize for any inconvenience experienced by Ms***
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We are in receipt of the complaint filed by *** *** and have taken the time to thoroughly review the complaint. We sincerely apologize for any inconvenience experienced by the consumer. Immediately upon notification of the error in payment processing we reached out to our
client to have the refund issued, as all payments for their accounts are processed through the client’s systemOur client has confirmed the refund has been issued. Should the consumer need anything further please feel free to contact the client, *** *** *** *** *** ***, or our office directly

We are in receipt of the complaint filed by *** J *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account the complainant is referring to has been removed from our office and returned to our client,
*** *** *** CenterOur office has request for Credit Bureau Deletion to be made at this timeWe recommend that the complainant to contact Westside Regional Medical Center directly for any further questions

Complaint: ***
I am rejecting this response because:My complaint is in reference to the handling of my account by Medicredit, not another business As such I do not feel additional time to consult with another business is necessary
Sincerely,
*** ***

We are in receipt of the complaint filed by *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 08/03/by our client, *** *** *** - *** * ***A statement has been sent to the consumer address as listed on the accountIf the consumer needs further assistance please have them contact our office directlyThank you

We are in receipt of the complaint filed by *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on August 29th, by our client, *** * *** Hospital. In order to ensure that the highest level of customer service is provided to our consumers we have requested that a deletion be submitted to the credit reporting agencies for the account in question, and a confirmation letter is being mailed to the consumer at the address currently listed on the accountThe control number for the deletion is ***If the consumer needs further assistance please have them contact *** * *** HospitalThank you

We have been able to confirm payment with our client and the account has been properly updated to "paid in full" and closed and returned to our client We apologize for the delay

Initial Business Response /* (1000, 5, 2015/06/29) */
We are in receipt of the complaint filed by Mr*** *** and have taken the time to thoroughly review the complaintWe apologize for any customer service issues Mr*** indicated he has experienced when interacting with our office
Our Quality Department has been made aware this issue and is looking into every interaction Mr*** had with a member of our staff to ensure our expectations of high customer service is upheldAt this time our office has submitted a deletion to the credit reporting agencies with a control number of XXXXXXXX

We are in receipt of the complaint filed by *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 12/26/by our client, *** *** ***The consumers request for a validation of the debt as well as the request to cease all calls to the consumer was received. We fulfilled the request by sending an itemized bill to the consumer at the address that was provided on the date of serviceTo allow time for the consumer to review the itemized bill we have marked the account as disputedSince the consumer has requested no calls, please have them reach out to us if they should have any questions on charges that occurred on the date of service in questionThank you

Initial Business Response /* (1000, 5, 2015/06/17) */
We are in receipt of the complaint filed by Mr*** *** and have taken the time to thoroughly review the complaintUpon receipt of this complaint, our office contacted our client, *** to confirm the accounts placed were
duplicatesWe have confirmed this and have marked all accounts for Mr*** with *** as closed within our officeOur IT department is also working with the client to determine what caused this incident and will be putting measures in place to prevent this in the futureWe apologize for any inconvenience experienced by Mr***

We apologize for any inconvenience to the complainantOur office does not report debts as "Medical." They are reported under the hospital name listed the debt is for and the credit agency that labels it as medicalThis would be a matter that would need to be resolved with the credit agencies
Per the Conditions of Admission signed by the complainant the hospital is allowed to release information to its business associates. If the complainant has any further questions please contact our offices directlyThank You

Initial Business Response /* (1000, 5, 2016/02/10) */
We are in receipt of the complaint filed by Mrs*** ***, and have taken the time to thoroughly review the complaintOn November 20th, 2015, our client, Southeast Primary Care, placed an account with our officeOn November 21st,
a notice notifying Mrs*** of the account being placed, with our office, was sent to the same address the consumer provided as contact information on this complaintUpon receipt of this complaint regarding having patient assistance with the client, we reached out to confirm this with our clientSoutheast Primary Care indicated they do not show the patient as covered under this programIf the consume would like to contact the facility directly regarding the assistance program, or if she has any documentation showing her approval for this program we would certainly review that documentation with our client to try and resolve this matter
Should the consumer need anything further, please feel free to have them contact our office directly, or the clientWe hope this resolves the consumer's complaint

We are in receipt of the complaint filed by Jasmine Harris and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 06/14/by our client, *** *** ***, ***
***. On 07/18/our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service, leading us to believe this was the consumer’s valid addressPer our agreement with our client, *** *** ***, *** ***, we began reporting to the credit reporting agencies, on 10/08/On 10/18/a packet has been requested to be mailed to the address *** *** *** ** * *** ** *** to provide validity of the debt owed to our client, *** *** ***, *** ***If the consumer needs further assistance please have them contact our office directlyThank you