Mega Furniture

To Whom It May Concern:The customer's total invoice was $1,(this total includes the GBS protection plan)We took this amount times our 40% re-stocking fee which came to $plus the two delivery fees (one for the original delivery and one to pick up the merchandise) which came to $She received a refund of $as agreed to prior to Mega Furniture picking up the merchandise or processing the refund of $474.58.Please see attached email with the customer's response of "Thank you" as written agreement to the refund amount and process prior to Mega Furniture picking up the merchandise.For any further questions or concerns, please contact me directly.Thank you,***CS ManagerMega Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** list of damage/Broken ALL THIS FROM DECEMBER TO CURRENT!pices old sectionallounge power recliner that supposed parts were ordered to be delivered to my home but never were do to an 8+ week back ordersand alone recliner part of sectional brokenpower recliner sectionaldelivered stand alone power recliner that would not work I refused it once then twice when you delivered a used on with patches holes fixed to it. Not or only am I appauld but discussted by Mega Furnture for your lies! ** manager personally promised me that she would make sure that my furniture would be complete by the end of April"IN GOOD FAITH" LiesYou did dispatch a technician on April 4th after I spoke with ** and she absolutly 100% promised me to have everything delivered by the end of AprilI never okayd that I was ok with a May dlivery. Do do you even understand that from a customers point a view I have had not but BS from you guys! I paid you for my furniture in full in December And I'm still it ting here with an incomplete sectionalDecember! It is now MAY!! May is this what you would call "good faith"?You do deliver damaged merchandise which you tried to do with me with the power reclinerThe first on delivered was shorting out would not recline and when it did made horrible scraping noises and you could not get it to closeThe second power recliner delivered was clearly usedYou could see four patchs where you tried to repair itI paid for a NEW not used or slightly damaged reclinerSo once more I send it backWhen I called (which I was told by my delivery guy that called Mega would call me back since I declined the recliner which they of course didn't) Mega cuts serv they had no info about the reclinerHad to update them complained and asked to talk to a supervisor. First part art of my power recliner sectional broke called to get it fixed then stand alone sectional broke was they orderd the partI waited and waited over a monthCalled cust serv numerouse times with there response always the same that the part was ordered and can't give me date as to when it will come inThen I find out that yes they could have given me a trading number to follow up and see where it's atThat part was supposed to be delivered to my home ant day now U.Swhat I was told tooLater to find out that the part was oh back order for eight plus weeks. After calling and calling you would think someone would try and make things right who wants to wait two months for a reclinerThey could have just to,d me how bout we exchange it for something else but now that would be to easy for themThat's where the first lie startedThen an other section of my sectional brakes ans was told that that pice will be ordered by the middle of April and to me ny the end of April. I want you to come and get your furniture give me my full refund with no hasitationI have waited almost half a year here to get a full functional living room to no availI would absolutly never recommend anyone to Mega Furniture ever! I feel that you got what you wanted form me which is my money and don't care about the effect and frusration you have gien me and my family in return I hope you go home and a joy your fully function living room while I sit in only serten sections of mine

Everything on his order has been deliveredWe spoke with the customer and confirmed delivery of everything

Good Morning, This customer visited our Mega Furniture *** location on December 28th, and purchased the aforementioned lampsThis customer tested the lamps inside the store, and took them with her out of the showroomThe reason for this is because Mega Furniture does not deliver lamps
due to the fragility of them. On January 7th, 2015, this customer called customer service and reported her lamps were no longer working, and customer stated they did not work after her drive home based on something hapening after she left Mega FurnitureWe offered to order the parts that the manufacturer warranty, however, we explained these parts are limitedThis included the switch, harp, and two lamp shadesThese parts were ordered on January 16th, 2015Once we received these parts, the customer said these would not solve the issue she had, and did not want a technitian to come inspect what the issue might beAt this point the customer wanted to cancel her Lamps completely and receive her funds backI explained Floor lamps are "as is", and that is why our options are limittedThis is the reason we allow our customers to test and view lamps on the floor before taking them homeMega Furniture is not responsible for issues during the customer's transportation home. Based on my conversations with this customer, I have offered to replace her lams for her, as a one time courteousyWe have gone over the policy regarding lamps being an item, and the parts we can order are limitedShe will be visitting our *** Showroom today to test new lamps, and understands these new lamps are also as-is. This customer has expressed that this will resolve her complaint, and help her enjoy her purchase to the fullest. Please contact me if you have any farther questions. *** ***Customer Relationship ManagerMega Furniture LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will return the sofa this Saturday March 31st for a full 100% refund as discussed in option of the response from Mega Furniture.I would like to know how soon after the product is returned will the refund be processed by Mega Furniture? Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please read the e:mail sent to you (Revdex.com) within one (1) hour of the delivery of the furniture on Sep to us: i.e.They kept their word, the furniture was delivered in excellent condition, the delivery was early am (which meant a lot asI didn't have to wait all day) the delivery personnel were courteous, fast and competent One could not have asked for more.A special thanks to *** with Mega Furniture, who made all this happen as promised Thank-You
Regards,
*** ***

We apologize for all the inconvenience caused to this customer, We understand that customer satisfaction is one of our mottoAs soon as we got the email from the Customer, We advised our District Manager to take an action against the Sales rep and the Manager/Cashier at the store.We are working on
it and We have issued all the money back to this customer and We hope everything is ok now. Please let us know if there is anything we can help you with

Complaint: ***
I am rejecting this response because:Today I received a call from a delivery driver stating he was delivering a desk, book shelf, night stand, dresser and chest from Mega FurnitureThe only items he had on his truck were from the second order of furniture I had already cancelled on March 17, due to the extreme dissatisfaction of the quality of merchandise from my first order and Mega Furniture's failure to rectify and complete this orderThe driver stated he did NOT have two table leaves to complete the dining room table I purchased on February 28, 2018, NOR did he have the top to the pier that attaches to the TV entertainment console I purchased on February 28, 2018. I informed him not to waste his time and I was only waiting for the two missing table leaves and the top to the pier for my TV entertainment console.On March 7th I received a damaged and incomplete TV entertainment console as well as an incomplete dining room set which was missing two table leavesMega Furniture promised I would be receiving these missing items on March and I did notMega Furniture than promised I would be receiving these items on March 23, and I did notHere we are yet again with another failed promise on March 29, I have still NOT received these missing items.I have absolutely no trust in the quality of merchandise coming from Mega Furniture, therefore do not want any new furniture from this storeI have been given promises time and time again and my first order of furniture continues to be unfulfilledI regret doing business with this company and continue to be frustrated and left feeling helpless as Mega Furniture has taken my money and given me nothing but grief and disappointmentThis whole ordeal had caused tremendous anxiety, migraines, heartache and I just want a refund
Regards,
*** ***

Dear Revdex.com/Customer, We had a conversation with our Customer Service Manager-***, Per our Manager that you have requested the Service order has to be only on Saturdays as it is Customer's Only Day off and its is scheduled for 9/and was also informed that they would give you the refund of $Delivery fee as a compensation and they are already aware of itPlease let us know if you need further assistanceThanksMega Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern and the Revdex.com, Mega Furniture pulled up this account from 2015, and the item in question was delivered 4-15-2015, over two years agoMega Furniture sincerely apologizes for the miscommunication that must have taken place on this account, as the manufacturer's warranty cover one
year from the date of original deliveryMegaFurniture sent this customer two pilot emails in the month of October, but Mega Furniture checked our servers and do not have record of having received any photographs in return. I attempted to contact our customer today to touch base on the pictures, and left a voicemail with my return phone numberIf our customer is interested in a service, Mega Furniture will be happy to assist him as soon as possible, rendering the part needed is in stockHowever, since the item is outside of the manufacturer's warranty, our customer would have an out of pocket costWe look forward to discussing with our customer in more detail once we establish contact. Please feel free to contact me if you have any additional questions or concerns. Mega Furniture Management

Complaint: ***
I am rejecting this response because: I spoke with *** from Mega furniture, she said they were going to replace the bed frame with the drawers not just the drawersThe bed frame is not squared evenly so the drawers are not the problemThe problem is the bed frame that needs to be replacedThe drawers will not fit if the bed frame is not squaredThe tech is coming tomorrow maybe this one can see the problem, I WILL NOT ACCEPT anything lessAfter months of waiting and paying for a new bedroom set, I do not want one that is defective
Regards,
*** ***

Dear Customer, We have refunded the $to your *** Account, (Rug $+ Protectors $+ Delivery Fee = $+ Tax = Total As we have said in our previous complaint that the Sectional Does come with only two Power Reclining on the Corners, We would be glad to replace the Armless Recliner to the Power but they do not make oneOn Mattress, We have attached the Picture of the Delivery as we do not see any remarks on the day of the DeliveryEverything was Delivered good and was signed by the CustomerWe have confirmed with our Sales Rep & Manager that they are not notified about the Height of your BedUnfortunately we cannot take them BackWe apologize for all the inconvenience has caused to youAnd Please find the copy of the Receipt with the Credit that was issued and also the Delivery ReceiptThanks Mega Furniture

Mr ***,I would like to extend our apologies in regards to this matterIt has been a misunderstanding that we are willing to correct for youTo do so, we have already ordered the correct mattress you wanted "Natasha Luxury Firm Pillow Top" we are expecting the mattress to arrive to our warehouse
within the next 7-business days, once it is here we will call you to schedule an exchange of mattresses. Once again, thank you for choosing Mega Furniture.Regards,JulieCustomer ServiceMegaFurniture [email protected]**
*** *** ***

Since the in store credit was rejected from the customer the best we can do is refund the year GBS Warranty fee and the delivery fee through the same way the customer paidWe are only able to do refunds through the same way it was paid, in this case it was through a visa cardThe customer can go to the store the merchandise was bought in and the same card that was used to receive the refund of GBS and delivery fee

To whom it may concern and the Revdex.com,Mega Furniture has been in contact with this customer, and are extremely apologetic for the mistakes made by the AC Pacific manufacturing companyWe have called Mr*** and scheduled to exchange his Sheldon reclining chair on 10/10/This customer has
confirmed that this has resolved his complaint. Please contact me if you have any farther questions. Thank you, *** ***
Customer Relationship ManagerMega FUrniture LLC

To whom it may concern, Mega Furniture takes customer relations and our customer satisfaction very seriouslyOur customer purchased her *** merchandise on 4-25-and received delivery on 6-8-Mrs*** first notified her of the pilling on her *** fabric on 5-26-We
immediately informed our customer of the policy, which includes confirming coverage with the manufacturerPer *** Manuf., fabric is not warranted for wear and tear (such as pilling), and is warranted on seam craftsmanshipThe owner of *** manufacturer even informed our customer of this on Thursday June 9thHowever, with much communication and deliberation with *** Manuf., Mega Furniture has convinced *** to honor remaking these cushions for our customerOur customer's main complaint if that we are not offering free cushions foam to exchange the entire cushions out for her during one deliveryWe have informed our customer that since the foam is not defective, the cushions need to be returned for repair, and then picked up or delivered with a chargeDue to the age of this invoice, Mega Furniture does not have a free delivery service, but we have offered to reduce the delivery service to $50.00, which our customer has adamantly refusedIn response to our customer's plight, Mega Furniture made arrangements to sew her cushions casings before her cushions are returned, so that the cores may be exchanged out at one sitting at the *** FactoryAccording to the owner of ***, our customer has accepted this compromiseAt this time, we are waiting for our customer's approval for the new fabric pattern, and then service will be completed.Please contact me if you have any questionsBest Regards, Mega Furniture Management

Complaint: ***
I am rejecting this response because:1. I was never pleased with the delivery. When I arrived home from work and seen what was delivered to my home, I immediately called and spoke with the manager to have the bed removed. 2. The bed is unstable, not fully assembled with scratches. It is defective. 3. The technician sent out did not have the parts to assemble the bed - he asked me where they were. I told the technician that I wanted to return the bed because it was not what I expected. The technician and the manager told me that they will not take the bed back 4. I was assertive, not abusive.5. I am not cancelling an order - I am returning a product that is defective. I do not want a refund as I have not paid for the bed. I refuse to pay for a bed that will fall apart because it is so cheaply made and not what I expected. The store manager showed me a similar bed that was nice and sturdy and said that this bed was similar - this is not a nice sturdy bed and not what I expected when I ordered the bed 6. I DO NOT WANT A REFUND as I have not paid a dime toward the bedI have only asked that the business remove the defective product from my home.7. Please remove this bed from my home as soon as possible.
Regards,
*** ***

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologizes your delivery was delayed to 5:pm on November 3rd, Sometimes previous deliveries get held up by customers, traffic, and roadwaysWe are glad to have had your delivery completed on November 3rd, at 5:30, and
appreciate the positive feedback left on November 4th with Michelle at 10:am! Mega Furniture is also apologetic that sometimes the original estimated delivery dates for merchandise is delayed based on manufacturers scheduling, stock on hand, and availability of transportationWe make every attempt to include this information in your signed contract at the time of purchase, for full transparency and customer awareness. Mega Furniture offered the second, split delivery as a convenience based on the circumstance of waiting for everything to arrive from the manufacturerHowever, based on the volume of customers, Mega Furniture is not able to offer kosher deliveries in more frequent intervalsWe hope our customers understand that this helps keep delivery wait-times minimal, and estimated arrival times as accurate at humanly possibleWe very much appreciate our customer's feedback, and hope she enjoys her furniture for years to come!Please feel free to contact me if you have any questions or concerns,Mega Furniture Management

Complaint: ***
I am rejecting this response because:
I'm still waiting for a response from *** the store manager and his supervisor. Also waiting for them to repair certain items that came in not properly assembled or damaged and for the compensation for time lost from work due to there lack of communication with in the company.
Regards,
*** ***