Mega Furniture

There is a contract that every customer signs which state the terms of the agreement clearlyWe do not do any verbal agreementsWe are not in the business deceiving and I apologize if that's how you feelEverything we agree to is written in a contract which the customer receives and signsThe order was placed on 11/11/and delivered on 11/29/The items have been used therefore our hands are tiedIn the contract it states, "The Cash Price of the Property, which is the amount we would charge for a cash sale of the property, is $3,[...] A payment (the 'Initial Payment') of $49.00, plus sales tax of $4.04, totaling $is due when this Lease is signed, and additional payments ('Recurring Payments') of $127.55, plus sales tax of $10.52, totaling $138.07, are due every week thereafter while the Lease remains in force, commencing no sooner than days from the delivery date[...] This lease will end and you will own the Property if you make payments totaling $6,681.60, plus sales tax"Once the contract is processed, it is then in the hands of the financing companyThe leasing company can work with you in regards to the payments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not informed of the day warranty I was informed by [redacted] that the warranty was one year and the warranty I bought which was not referred as *** would cover above and beyond the one year warrantyI bought the warranty expecting what my salesman told me and I did not get any info on the warranty mailed to me and I have not moved from my residenceI did not receive a phone call until yesterday at about pm and I was at work and I answered the call and told them I was at work and when they could call me, the rep said she would call me back today before 10am because I had to work at 11am and it is now am and no call yetI have been miss informed and mis led on this transactionI feel it was more like a bait and switchI was also told that the warranty was also on sale at the time and I better get it because of such a low priceBased on what the salesman [redacted] told me I purchased the warranty and now the business has gone a different way with this warrantyWhen my wife called the store manager he also told my wife that the warranty did not cover cleaning or ware and tareSo that goes to show you even the management in the store does not know what the warranty covers and doesn't coverI have put my expectations of what I want and I am standing up and saying those are still my exoectaions at this point Regards, [redacted] ***

Hello Revdex.com, We apologize about the customer not being happy with the Response that the Business has stated earlierWe have spoken to the Manufacturer and there is no way they can take the merchandise backAnd we do not sell any used or Return Merchandise to our CustomersWe apologize once againThanks Mega Furniture

The business called me last Monday asking what was needed to resolve the problem...they had to ASK ME b/c they didn't know!!!!! I was promised a call by the end of the day with a timeline of when the furniture would be deliveredAs usual they(Jack) failed to call me like EVERY other time he has told me he would call back I called the business back that Thursday b/c I was tired of waiting and I was told that Jack promised to call me Friday with the update Again he didn't call I called again Saturday and Jack assured me that the furniture was in Texas and would be here in a week and would be delivered from that point I asked him to send me an email so that I had something in writing and he promised me that he would send it right away...which never happened So at this point I am once again promised over the phone for a delivery of furniture but no one will commit to giving me something in writing which would be a form of accountability that the company refuses to even attempt For weeks they promised me (over the phone) that the foot board would be delivered and it was either brought to the house and ended up being the wrong one or they claimed that the wrong foot board was sent in the packaging...this lasted for over months This company is a joke and Jack needs to be fired as his own workers who showed up at the house told us that he is incompetent and causes them a lot of extra work b/c of delivering the wrong items or bad scheduling So yes, until I actually HAVE the furniture I will not accept the pathetic attempt from Mega Furniture to respond to my complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution solidifies the issue with this companyI did receive the part; however, their response proves they did not process my request for the part until after Hurricane Harvey despite their claim of a delivery delay due to the stormUnfortunately they used a natural disaster for their reasoning to not have responded to my email from July, and my subsequent call a few weeks later to receive the missing part of my delivery from JulyTheir poor customer service is further demonstrated by sending multiple non-applicable parts and no instructions with the partsThank you to the Revdex.com for holding this company uncountable for their lack of service and consideration for their customers Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The delay was not due to the holidays because they had given us a guarantee and stated that the furniture was in the warehouse As well they did call us and we attempted to call back each tineI was on the phone while it rang for nearly to minutes before someone would pick up During one of the calls they confirm to be delivering our furniture on the day guaranteed I had called the store and the store guaranteed it would be delivered that day and confirmed, but the person who answered at the warehouse stated they could not confirm that day because no one answer, yet yhe confirmed the next day when no one answeredAnd when the calls were answered it was a automatic system and nobody live was on the other lineThis was a delay of delivery even with guarantee and after being paid in full It was delivered on the 8th after having to go to the store for the third time and make another trip because no one would answer my calls to speak with a manager and the guarantee to have my furniture there on the 6th after the initial delay was not keptWe do have our furniture now because of the manager at the store no thanks to the manager assistant at the warehouse Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12417364, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Nelly K [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After reopening my complaint with the Revdex.com, I received a phone call the next day about my refundThey stated they sent me a check in the mail, that I never receivedThey said they will issue me another and it was available for pick up or they can mail it immediately, which I believe It was never sent and this was the only checkAny other way doesn't make senseTo print another check this fastI decided to pick it up same dayI am thankful for the Revdex.com in all it does, without the Revdex.com's intervention, I wouldn't of had any luck talking to the right person for my refund, just endless running around in circles trying to get a hold of someoneI thank you so much Revdex.com Regards, [redacted] ***

To Whom it May Concern:I apologize for the inconveniences the customer has experienced however, the replacement chaise lounge was ordered and we are just pending the shipment from the manufacturerThe piece is estimated to ship out of [redacted] on the 17th (Wednesday) and we are expected to receive the container on Saturday (20th).The soonest delivery I have after Saturday will be Wednesday, September 24th.Please contact me directly for any further questions or concerns.Thank you, [redacted] CS ManagerMega Furniture [redacted]

To whom it may concern and the Revdex.com, Mega Furniture and I would like to sincerely apologize for this human errorDue to the customer's privacy, the check was mailed without [redacted] looking at the specificitiesMega Furniture can cut an additional check in the amount of $8.00, or our customer can call Mega Furniture with the card information from purchase to receive a direct and immediate $reimbursement on her debit cardWe apologize for any inconvenienceBest Regards, Mega Furniture Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We really apologize the situation that the customer is going throughWe have consulted the Store and Spoke to the manager to see whats going on with the customerThe Sales rep said that the customer was in the store and he liked the bed on the floor which is Park Avenue Queen Bed Retail $ and was on the manager's Special for $795, but customer stated that he would like to go cheaper than the one then my Sales rep showed the Catalog and the customer reselected the Queen Bed out of the Catalog and paid $We never promised the one on the Floor to this customerEven the Customer invoice states that he is getting the Coaster Company Bed from CatalogWe really apologize for all this hassle to the customerAt this time being a special order we cannot do any cancellations or Refunds but We will move forward and give the customer the MANAGER'S SPECIAL PRICE IF HE PAYS OFF THE DIFFERENCE OF AMOUNT And we will not charge him for the Re-delivery.Please let us know Thanks Mega

To whom it may concern, Mega Furniture has reviewed the issues on this account, and despite the signed contracts and misinformation our customer has received regarding believing the seating is not top grain leather, Mega Furniture has decided it would be in the best interest of both parties to conclude our business with this customerMega Furniture is in the process of arranging a date to pick up the aforementioned leather seating sectional from our customerUpon return, Mega Furniture will issue a refund to our customerWe appreciate his patience in giving us the opportunity to serve himBest Regards,Mega Furniture Management

I do not accept this response due to the fact I have been lied to since I purchased the furniture back in AprilI talked with the store manager and he lied and said he would send the information via emailI also spoke with a customer service representative and she said the furniture was made by Delandis but she said the furniture was not realWe went to the store and asked for 100% Italian leather and that was not what we receivedI do not trust anything anyone from Mega furniture saysI would like my money back! The paper work should have been with the new furniture, something is very shady!

To whom it may concern,To the best of our knowledge, Mrs [redacted] is not a customer of oursBased on the information provided, the name we have on file is [redacted] Mrs [redacted] visitted our Phoenix Mega Furnture Location on January 4th, and purchased a multitude of furniture based on her preferences, including the Simmons Brantford TT PLUSH Queen Mattress BR RechargeMrs [redacted] received delivery on January 7th, and signed that delivery was in good condition, and gave feedback of 5/starsOn January 9th, Mrs [redacted] contacted the store she purchased from, not the customer service department, and complained her mattress was bothering her back and was "sinking" in the centerThe store sent customer service an emailWe followed up with Mrs [redacted] and created a service appointment with a third party associated with Simmons named Precise Mattress InspectionHowever, the phone number we had for Mrs [redacted] was incorrectWe spoke to Mrs [redacted] again on January 28th, and corrected the phone number and created the appointment for inspectionPrecise Mattress Inspection (or P.M.Ifor short) set Mrs [redacted] up with an inspection on Feburary 12th, On Feburary 12th, the inspection took placePlease see attached inspection reportBased on the PLUSH model Mrs [redacted] puchased, there is a tolerance of impression into the mattress of up to inchesPlease see document provided by Simmons ManufacturerMrs [redacted] 's impression did not exceed 7/8ths on an inchWe contacted Mrs [redacted] and informed her that this mattress impression is within tollerance for a plush mattressMrs [redacted] also spoke with our store manager at the Phoenix Mega Furniture locationAt the time of purchase, all customers are informed that mattresses can cause discomfort while your body adjusts from different alignments while sleepingThis period is from 30-daysI have discussed this with Mrs [redacted] , and she is unwilling to wait the appropriate amount of days to allow her body to adjust to a new mattress.At this point, based on the only option Mrs [redacted] is willing to accept, we will be picking up her mattress on March 4th, 2015, and after that point, we will be refunding Mrs [redacted] the cost for her mattress and box springThis will complete our business with Mrs [redacted] For any farther questions, please contact myself,Kaycee YannuzziCustomer Relationship ManagerMega Furniture LLC602-688-x [email protected]

To whom it may concern, The price paid was a part of our 15th Anniversary Discounts, and since it is lower than our daily pricing (even if the posted price was lowered across the showroom for our anniversary) I do not have the ability to farther lower the price signed for in the contractI am also unable to offer an arbitrary punitive discount of $since we have offered and are willing to replace the ottoman for all new feet based on these cosmetic scratchesMegaFurniture wants to cover the delivery charge for you since our first delivery was unsuccessful, and please let us know if you would like us to schedule a technician appointment fo all new feetBest Regards, Mega Furniture Management

To whom it may concern, Mega Furniture has records of constant contact with our valued customersMega Furniture has confirmed that the cushions delivered to the customer are the same foam materials as the showroom floor, and it is well known that cushions develop body impressions over time, which is considered wearOur customers made it very clear to me that she was interested in purchasing "cloud" cushions, similar to memory foam, and this option was made available to her with absolutely no up-chargeIn addition to the cushion sizing, which our customer described as being 1" different from the showroom floor, Mega Furniture and the manufacture already offered to have the item generously picked up, and remade to her very specific sizing requirements at no charge to our customerIn regards to her extended warranty purchased for $250.00, this was registered with Guardian warranty services, and no discussions have taken place stating Mega Furniture will not register this warrantyOur customer is invited to contact Guardian at ###-###-#### and verify her 5-year protection is activeMega Furniture is aware that the owner of the lights purchased replacement lights, and Mega Furniture has asked for the contact information to the owner in order to reimburse him/her directly, and our customer has refused to provide this information in order for Mega Furniture to issue reimbursementWe await this information in order to resolve this matter promptlyPlease feel free to contact me for even more details, dates, and email correspondence proofs, if you have any questionsMega Furniture Management

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologizes for the misplaced tags in our storeWe are always striving to make any situation right, and make sure that is a small mistake in pricing or labeling is made, we fix the issue as quickly as possibleWe also understand in this particular case, our snowbird customer is frequently in and out of ArizonaI have spoken to this customer as recently as yesterday, and since the mattress would not be made custom for her prior to her departure, she will contact us once she is coming back in town, and we have agreed to give her primary scheduling to exchange her mattress as soon as she arrives backOur valued customer has expressed this would be okay with herWe appreciate our customer very much, and look forward to speaking with her when she returns to Arizona! Please feel free to contact me if you have any additional questions ro concerns.Best Regards,Mega Furniture Management

To whom it may concern, and the Revdex.com,As our customers stated in their response, GBS accidental protection mailed them a letter on 2/2/with the explanation of all coverage in their planThis should have resolved any miscommunication our customers had regarding if these damages in question were covered under their planAs stated in the letter they received 2/2/2012, "The plan does not cover repair, replacement or maintenance in connection with operational or structural failure due to defects in materials or workmanship, wear and tear, power surge, or accidental damage from handling"Regarding the days cancellation policy, I have reviewed the letter sent to our customers, and I do agree that GBS (not Mega Furniture) did not include their cancellation policy in this letterThis is at no fault of Mega FurnitureI have contacted GBS, and they are willing to provide our customers a full refund for their GBS protection plan, if they wish to cancelThis would cease the GBS accidental cosmetic protection, and has no effect on the manufacturer's warranty, which is still expiredOur company is trained regularly on the GBS accidental protection plan, and any individuals who may be new-hires are instructed to not give information, and are instructed to reach out to GBS or customer service for correct informationWhen our customer spoke to the office manager/cashier, she is fairly new to the company, and therefor, we are glad she did not give informationThe office manager/cashier informed the customer she did not have the answers, and referred the question to customer serviceThis is a proper business plan to ensure correct information is passed on onlyIf our customers would like to have their GBS protection plan refunded for a full $100.00, Mega Furniture is willing to do so, as offered by GBS.Please contact me if you have any farther questions, Mega Furniture Management [redacted]

To whom this may concern, We contacted Mr [redacted] and processed a full refund on his card on 11th April as per the customer requestPlease feel free to contact me if you have any questions or concernsKaycee Y [redacted] Customer Relations Manager Mega Furniture LLC [redacted] * [redacted]