Mega Furniture

Customer has reported the damages of the couch, as per thecompany policy, if there are any damages we will send out a tech to see what'swrong with the couch and then we will take a decision to repair or replaceMytech has said that the customer was complaining about the construction of theCouchWe have attempted to repair the Sofa as it has minor damage to it butcustomer refused the repair on Sofa, Customer wanted us to replace the wholenew sofa, We have mentioned to the Customer that the Sofa back has damages, sowe will send out the new back for the Sofa, but customer wants us to replacethe whole new sofaThere was a misunderstanding between the Store, Customer and the CustomerService teamWe will go ahead and replace the sofa for the Customer and wewill contact this customer within hours.We really appreciate the business and we will go out andreplace the whole new sofa to this customer.Mega Furniture

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] . It is clear that Mega Furniture does not value their long term customers nor will they try to compensate for the months of stress this has cause my family. I will no longer use this company nor will I recommend the company to anyone. Since Mega Furniture fails to take any responsibility no action is required. I no longer want to pursue this complaint as it is a waste of my time. Regards, [redacted]

We tried to reach the customer several times to resolve this issue, Customer stated she had problem withthe furniture since March but she never complained to us till May 2nd 2015, Wesent out a technician to see what we can do to take care of this customer, We figuredthe chairs were damaged out of chairs were physical damage ( which is notcovered by the manufacturer ), we have informed the customer that we couldrepair two of those chairs and other chairs she has to pay for the Parts and customersaid that she will contact the third party warranty, they denied the claim asthey are not reported within days of damage and there is nothing they candowe were working with the customer to take care of this situation and leftvoice mails but we never got return calls from the customer.We will able to help the customer to resolve the situation by providing the two replacement chair forFree and we will not be able to refund the warranty as they are alreadyregistered before the incident.We will contact the customer later today to schedule the replacement chairs.Thanks [redacted] - [redacted]

To Whom it may concern, [redacted] purchased from our Mega Furniture [redacted] location on February 3rd, 2011, and received her delivery on February 9th, [redacted] purchased the "AC PACIFIC Bruno" Sofa And Love seat Collection in whiteThe manufacturer of this merchandise comes with a one year warranty on fabric defectsAs with all companies, wear and tear over the course of several years is not covered under warrantyPlease see attached copy of warranty provided by the manufacturer of the merchandiseIf [redacted] is interested in having her merchandise picked up at no charge and discarded, there is a wonderful program called Habitat for HumanityThey pick up furniture at no cost and recycle to families in needThis is a program Mega Furniture uses, and will fit the need [redacted] is looking for perfectlyPlease visit this link, [redacted] If you have any farther questions, please contact me directlyThank you, [redacted] ***

To Whom it May Concern, and the Revdex.com: [redacted] came into our Mega Furniture Metro Mall location on February 14th, and financed the [redacted] through a third party financingCustomer received delivery of these items on February 18th and signed accepting the deliveryOur first communication from the customer service department began on December 5th, [redacted] called to tell us her cup holders were missing, scratching on her fabric, and her sofa connections were misalignedWe requested pictures of the issues she was having, and on December 7th, [redacted] emailed pictures, please see attached email that pictures were not sent to us until December 7thOn December 8th, we contacted [redacted] to inform her the manufacture is delayed on parts, but we can send a technician for her frame issuesHowever, her cup holders would be delayedThe customer's response was to "forget it", and customer disconnected the phone callWe called back, and there was no answerWe can not order parts without confirming customer's address, therefor, parts were not orderedWe did not hear from [redacted] again until January 22nd, (days later) and she asked for service on her merchandiseWe informed the customer we would submit to order cup holders, however this item was discontinued by the manufacturer on January 1st, Customer informed us she still wanted serviceWe informed the customer we would contact her back when we had confirmation if parts could be ordered [redacted] confirmed she was aware this can take time On January 31st, 2015, [redacted] called us and stated she no longer wanted repair, and only wanted her merchandise replacedBased on this model being discontinued, I offered [redacted] an in store credit for the time the merchandise was defective, beginning December 5thThis was the first mention to our department that these issues began in AugustI offered to honor prorated time from August if customer could tell me who she spoke withCustomer said she had email proof from emails she sent, but refused to forward those emails to me or inform me who she spoke withOn February 3rd, 2015, [redacted] called and demanded her money back [redacted] ***'s merchandise was purchased for $999.00, not two thousand, and I explained we have no control over her financing chargesBased on customer having the merchandise days without reporting damage, and honoring a guarantee on a day warranted product, I offered [redacted] $refund or in store credit for the return of her merchandiseCustomer was not pleased with this, and wanted the refund and to keep her product.On February 7th, 2015, [redacted] called in and requested this amount applied to her financing billI informed her I can do that, after the merchandise has been picked upI tried explaining to [redacted] that we cannot offer a full refund because she did enjoy this furniture for months before reporting damageCustomer did not accept thisBased on this Revdex.com complaint, Mega Furniture has offered [redacted] a refund in the amount of $205.27, without the return of her merchandise [redacted] has refused to give me her financing information to apply to her financing, and demands the refund in cashWe are investigating the ability of refunding by mailThis is the only resolution [redacted] will accept [redacted] has also asked for the more serious issues to be repaired, such as the reclining frame and the arm that is loose [redacted] is set to have an appointment on February 20th, 2015, compliments of Mega Furniture [redacted] has expressed that this will resolve her concerns, and make her satisfied with her purchaseShe understands she has no warranty beyond the repair of these issuesFor any questions or concerns, please contact myself directly.Thank you, [redacted] Customer Relationship ManagerMega Furniture LLC [redacted]

To whom it may concern, We ordered a replacement lighting system for our customer and sent our service technician to customer's house in order to exchange itOur service technician assessed there was a defect on the replacement as wellWe spoke with the manufacturer, they let us know they have been having problems with the systems and are working on fixing the problemOnce they are able to fix the issues, we will be getting a replacement for our customer and will send our service technician

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The sectional that was delivered was not the same as the one I sat on in their storeI believe that they built an enhanced, better support and padding, for the show room but deliver a much lower quality productThe seating frame would not break or the chair would not give way so that the person is leaning, setting at a 40-angle after such a short time otherwiseThe leaning seem to start within weeks of setting on the furnitureThe other items that I listed in my email were just and indication to the quality and attention to detail in their manufacturing process.I never used any profanity, unless you consider the word "crap" that I used to describe their products.Every time I asked for a refund they reminded me that I signed a contract, but that goes both waysThey promised a quality product but did not deliver one.I asked Ray, the salesman, "is this material leather?" He replied with "It is cotton backed leather"He never tried to explain the difference between real leather or a bonded leatherLater when I called customer service, one lady told me that it was a vinyl, while another at a different time mentioned bonded leather.I had purchased the extended warranty for $100, but what they do not disclose is that there will be a $transportation fee for every time they take a piece back to the warehouse for repairI had the sectional in my home for two weeks when the seats were leaning and later one completely broke and I was suppose to pay these guys to pick it up and repair it?They delivered an inferior product compared to what was in the showroomAfter reviewing the other Revdex.com complaints it occurred to me that they had to resort to the No refund, No exchange, 40% restocking fee in order to badger their customers in to keeping what was deliveredIt's the Mega Way Regards, [redacted]

To whom it may concern,We tried delivering the merchandise, although the customer was not there to accept the deliveryWe charge a re-delivery fee if the merchandise was loaded on the truck and went to the customer's houseIn this case, we waived the re-delivery fee because of the miscommunication with the customerWe were able to deliver her items on the second delivery in good condition

WE APOLOGIZE ABOUT THE DELAY ON THE MEDIA CHEST, THIS IS SOMETHING WHICH WAS SPECIALLY ORDERED AND THE TIME FRAME THAT WAS GIVEN TO THE CUSTOMER IS BASED ON THE REPLY FROM OUR MANUFACTURER.WE UNDERSTAND THAT THE CUSTOMER WAS GIVEN SEVERAL PROMISED DATES THAT THE PRODUCT WILL BE THERE BUT IT DID NOT MAKE IT AND WE FINALLY ADVISED THE CUSTOMER THAT WE WOULD BE ABLE TO REFUND THE MEDIA CHEST IF THEY NO LONGER NEEDED THEM, BUT WE HAVE CONTACTED THE CUSTOMER AND ADVISE THAT THE MEDIA CHEST IS HERE AND WE CAN DO A SPECIAL DELIVERY ON MONDAY 4-10-2017,THE DELIVERY IS COMPLETEDWE HOPE CUSTOMER IS HAPPY WITH THEIR DELIVERY AND ONCE AGAIN WE APOLOGIZE ABOUT THIS DELAY AND WE ARE THE FASTEST TURN AROUND TIME ON THE DELIVERIES BUT THERE ARE SOME SCENARIOS THAT ARE OUT OF OUR CONTROLWE TRULY APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU FOR YOUR FUTURE FURNITURE NEEDS

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologizes for the delay in receiving these replacement chairs for our customerMega Furniture has diligently reminded the manufacturer to please send this replacement mirror as soon as possible, and unfortunately we have been at the mercy of the manufacturer's schedulingMega Furniture tries very diligently to give customers full transparency at the time of purchase by informing them we have no control over delays caused by the manufacturerThese chairs were received within the last few days, and our delivery department has contacted our customer to schedule the delivery of these chairs, which is confirmed to be completed on February 17th, We sincerely appreciate our customer's patience while waiting for this item to come in stockPlease feel free to contact us if you have any questions or concernsMega Furniture Management

I've attached the pictures of the headboard In regards to how it happen I was laying against the the leather headboard The leather portion of the headboard came apart from the wood It is a clean break, which tells me it wasn't manufactured wellI've attached pictures to support my claim The same pictures I emailed on 1/31/ I've paid alot of money for the bed frame This is the second time the bed frame has brokeI've had the bed since 7/ I spend most of my time out of state traveling for work When I am at home I would like to be comfortable in my home Which is why I bought a frame as expensive Now I feel as if I made a bad purchase As I requested I would like the whole bedframe replaced with a new one or my money back In regards to your "Pilot email," I recieved the email back in Septwhen the first incident happen with the bed It doesn't state the time frame, I've attached a print screen of the email that reflects the date of 9/6/ This has been the worse experience ever in dealing with your company I've bought several items from your company and have never experience disbelief at the level of service I've been given I hope to have this issue resolved quickly as possible as I stated in my intial complaint I sent over the pictures on 1/31/It's now 2/15/18, no one is able to provide me with a time frame I'm passed along, told one thing, then told another, I'm hung up on with no resolution

To whom it may concern,We have been in contact with the customer in regards to the manufacture damagesThe head board that the customer purchased has a manufacture defect on the lightsWe sent a service technician to fix the wiring in the lights although because of the damages he was not able to We ordered new wiring for the lights on the headboard and are currently waiting for them to arriveOnce we do receive the parts we will be able to send out a service technician to exchange the lightsWe are trying our best to get our customer's problems resolved although due to manufacturer delay it is taking us longer than we expected

On September 29, I accepted the arrangement from Mega Furniture through Revdex.com: to have a technician come and replace the broken part from the sunk in sofa to have it fixed I called Mega Furniture on September 29th at 9:am to set up an appointment I was sent to voicemail and left a detail message for Christopher M [redacted] about why I was calling (to set up an appointment to have a technician come out and fix my sofa) I left my phone number where I could be reached I had not heard back from Mega Furniture, so I decided to call Revdex.com again I spoke to Jasmine on October 5th only to find out that my case was closed My issue has not been resolved I would like for Revdex.com to speak to Mega Furniture on my behalf, because Mega Furniture never returns my calls and it's a he said she said issue At this time I would like my issue to be resolved Never since I have had this issue has Mega Furniture called me or left messages for me Mega Furniture claims that they have tried to contact me, that is not true It's been almost three months now since I've been trying to resolve this issue My first phone call to Mega Furniture for this issue was on July 23, I have called a number of times and left messages and no one has called me back [redacted] email- [redacted]

To whom it may concern and the Revdex.com, Here at Mega Furniture, we believe in full transparency at the time of sale, and pride on answering all questions customers have regarding store policiesMrs [redacted] purchased from our Mega Furniture on April 18th, and purchased merchandise based on her preferencesDuring the sale, Ms [redacted] signed agreeing to our store policies and proceduresThis includes our policy stating that Mega Furniture is not the holder of any warranty, and assist the customer in claims with their manufacturer warranty, if anyThis was understood by way of signature when our customer purchasedOur customer then received delivery on July 18th, 2015, and signed agreeing her merchandise was delivered in good condition, without any damagesThis particular manufacturer of furniture is GFM ManufacturingGFM comes with a 30-day implied warranty against defects in productionOur customer first contacted Mega Furniture claims on December 10th, 2015, and was informed her warranty is expiredmega Furniture has offered our customer an out-of-pocket technician service for repairWe have also offered to quote her a large discunt on ordering replacement bed railsBoth have been declined by the customerMega Furniture, in good faith, has reached out to the manufacturer and requested any assistance they are able to offerWith that being said, GFM is closed for the season, and will not be reopening for another days (according to my best information on hand)In the meantime, we will continue to follow up with this customerHowever, if the manufacturer declines the claim, there is nothing Mega Furniture can doPlease feel free to contact Mega Furniture if you have any questions or complaintsBest Regards,Mega Furniture Management[redacted]

To whom it may concern:We understand the problems going on with Mr and Mrs [redacted] and we have the best intentions to help them solve the issues, for this reason we have been working on different options with them. As of today we have come to the resolution of picking up the pieces that have the... problem to be repaired by our professional technician. Our customer has agreed to this and is also informed that it will take about 3 business days (not including Tuesday's since we are closed) for the pieces to get back to their house. I have also committed to check the pieces myself and make sure they are working and in excellent condition. All this has already been addressed with the customer and they had agreed to this terms.I hope this information demonstrate the good will of Mega Furniture on helping the customer.If you have any questions or concerns, please feel free to contact me.Thanks,Julie P [redacted]

Everything has been taken care ofWe spoke with the customer and the damaged pieces have been replacedAttached you'll find the copy of the receipt stating it was completed to the customer's satisfaction Thank you, [redacted]

To Whom it May Concern: At the time of purchase customer was aware of the sectional being sold as is which was confirmed by signing acknowledgementWe have contacted customer and will try to fix to the limit.For any further questions or information, please contact me directlyThank you, CS Manager Mega Furniture ###-###-#### [email protected]

To whom it may concern and the Revdex.com, The Manufacturer's warranty for this item is one year from the date of original purchaseAn item replaced under warranty does not start the warranty over, as it is extended from the manufacturerThe item was replaced because the original item was damaged beyond Mega Furniture's repair abilitiesThe set as a whole is guaranteed to be kept in working condition, with parts and labor included, for one year from date of original delivery, which has since expiredWe apologize if this was originally a misunderstanding, and hope this clears up any questionsPlease feel free to contact me if you have any questions or concernsBest Regards, Mega Furniture Management

We have spoken to the customer in regards to his sectional and let him know we will be resolving the issue. One armless recliner is damaged which we are taking care of. There is a delay through the manufacture for the sectional and have been trying to expedite the order to be able to take care of... our customer. We have an ETA of four weeks for us to receive that order. Once we receive it we will be exchanging the armless reclining chair, instead of the original plan to exchange the mechanism, due to the circumstance.

Hello my name is *** *** I have made a complaint against mega furniture they have reached out to me but not willing to do anything or nothing is resolved the first time they had the service guy come out to my house he came and said nothing to me about spray painting my bed he just sprayed my bed and then after told me if was harmful for my child to be here so I did not allow him to spray paint again the 2nd time he came he had to give me a pice to fix my bed I also asked him if he was able to bring my foot board out side to spray paint and the manager at mega furniture told me no he was not able to do that they do not Compromise with me my-daughter was sick the 2nd time he came I did not want him to come in my house with her sick they don’t want to do anything for me to fix the problem all I’m asking for is them to fix the Scratches on my bed and for them to do it the right way I can not have someone in my house spray painting with my child here I have a warranty and they don’t want to do anything for me to fix the problem I have spoken with the manger about this issue and have asked if he was able to take the foot broad out side or able to replace it with a new or take it to there warehouse and they can’t do anything that I’m asking or compromise with me Thank you my number is ###-###-####