Mega Furniture

To Whom It May Concern:We have received the right merchandise and the customer is scheduled for delivery tomorrow, November 19th.For any further information, please contact me directly.Thank you, [redacted] CS ManagerMega Furniture###-###-####***@ [redacted] .***

Good Morning,I have contacted [redacted] and offered him either a replacement or an in-store credit to purchase something that is going to have a better manufacture warrantyCustomer is going to visit one of our stores and decide what will be in the best interest of his family [redacted] has expressed to me he is satisfied with this resolution and Mega Furnture looks forward to restarting our relationship with [redacted] on a more positive noteThank you, [redacted] Customer Relationship ManagerMega Furniture LLC

Complaint: [redacted] I am rejecting this response because:they are not accepting any responsibility and they are FULLY responsible for the terms since they wrote it in my contractAny company that does not stand by the written terms given is in FULL BREACH and therefore nullifies the contractI attempted to work it out when I went to the store but they refused to reach out to [redacted] and get me something in writing from themI was very clear at that point stating under NO certain terms did I want the final furniture from such an unscrupulous companyAnyone that has a NO REFUND policy does not have a consumer best interestI have already purchased bedroom furniture due to this company’s negligence and expect a FULL REFUND I can not be expected to be in penalizes because they did not comply with the terms of the agreementI was never told and given anything in writing that the promotional terms were subjected to a REVIEW Regards, [redacted]

To whom it May Concern and the RevDex.com, Mega Furniture sincerely apologize for the feelings of treatment experienced over the phone from the Delivery department. The department head for the delivery department, and ownership of the Arizona corporate office have been notified of... this to make sure additional training and corrective action take place with haste. I see your delivery was finalized on August 6th, with feedback that you are revealed it is finally complete. I am so sorry the estimated time frame was not as accurate as we would have like it to be. We appreciate your patience while waiting for this special ordered California King bed frame to arrive in stock. Please feel free to contact Mega Furniture if you have any additional questions or concerns.Mega Furniture Management

We really apologize for all the inconvenience caused to the customerWe appreciate their businessWe do understand that there was a confusion with the orderCustomer has purchasedthe pcs Entertainment Center, Bunk Bed, Bunky Mattress and Sofa ChaiseCustomer was aware that we have the other pieces plus a TV Stand in-stock andwe need to order the Piers and Bridge to complete the Entertainment Center and they were OK to wait for weeksFirst We ordered the Merchandise and when wescheduled the Delivery on 7/to Deliver her rest of the Merchandise, the Customer said they don't need that any more, they want to cancel the order "PER OUR COMPANY's POLICY ANYCANCELLATIONS ARE SUBJECT TO RESTOCKING FEE 40%" But we never charged the Customer as we want them to be happy with the PurchaseWhen acustomer cancels a merchandise which was taken on Financing there is a lot of paper work needs to doneI apologize that it took longer than usual due toseveral reasons from Financing companyThe Store was going back and forth with the Financing company to resolve this matter at the earliestPaper Work has alreadysent over to progressive couple of weeks back, they should have modified your financing Amount.Customer has complainedthat she had issues with the Kid Mattress that the seams were coming apart - Our Service lead time was 1-Weeks at that time, we went ahead and sent a tech out within the lead timeAnd we took care of the problem.Customer Said that we are offering a Free Delivery and charged her $99- Our Promotion Says "Online Purchase of $1000+ will get Free Delivery" We never offered that promotion in store.That's Exclusive for Online Customer's Only.Finally, Customer said that they want to replace the Full Size BedWe are not sure if the customer is talking about the Bunk Bed or the MattressWe would be very happy if you could please send us an email of the damages then we will goahead and see what can be done with itPlease email us the pictures and detailed description of the Problem and will contact you in 24-Hours.CONTACT: [redacted] TITLE: CUSTOMER SERVICE MANAGERPHONE: [redacted] EMAIL: [redacted]

Good day customer, I am pleased to see you read our pilot emailAs this states, repairs can take 3- days, depending on the level of repair needed, and if parts need to be ordered, it can delay the process, at no control of Mega Furniture'sI have already mentioned we are requesting a replacement for the headboard, which is the item reported with damageWe are at the mercy of the manufacturer, and as stated in your original signed contract at the time of purchase, "Seller cannot be responsible for delays occasioned by the manufacturer"As soon as we have an answer on how your warranty will resolve this issue, Mega Furniture will uphold your warranty at the fullestThis is also outlined in your contract in which we promise, "Seller will assist buyer in exercise of all factory warranties."Again, we appreciate your patience while we pursue the avenues you have requested of usBest Regards,Mega Furniture Management

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologized for the delay in receiving this merchandise from the manufacturerMega Furniture makes an effort to inform our customer in writing prior to purchase, that we have no control over delays in merchandise occasioned by manufacturer schedulingTherefor we apologize for any verbal miscommunicationMega Furniture is extremely apologetic for the damages to our customers home, and will take immediate action in dispatching a repair technician to repair any damages caused by our driversI have attempted to call our customer May 26th, to schedule her technician appointment, as well as schedule the delivery of her ottomanI will continue to attempt to establish contact with our valued customer, and appreciate her patience while we correct these unfortunate mistakesPlease feel free to contact me if you have any questions or concernsBest Regards.Mega Furniture Management

To whom it may concern: In regards to your Revdex.com complain notification, we have contacted the customer regarding the damage on his bed's footboard, we will be exchanging the piece in to days, we have extended our sincere apologies to the customer and informed him about the action course to what he has agreed.Please feel free to contact me for further information or concerns.Sincerely, Kaycee Y [redacted] Customer Service managerMega Furniture [redacted] **Phx, AZ 85009###-###-#### ext ***

To whom it may concern and the Revdex.com, Mega Furniture cannot apologize enough for the miscommunication regarding the process to repair the wobble on our customer's custom designed Richardson ottomanWe are looking into this representative to make sure everyone in the Mega Furniture family is following policyHowever, because this item is specific in dimensions, fabric, firmness, and detail; this local Phoenix manufacturer is not able to make replacements, and honors their lifetime frame warranty for repairAs soon as we discovered this miscommunication, Mega Furniture began the process to receive the ottoman back, and we also followed up with the manufacturer for the missing pillowsMega Furniture was able to have the ottoman returned to our customer on December 27th and he confirmed the pillows are correct and the frame of the ottoman has no issuesHowever, the customer did report some scratches on the bottom under-feet of the ottomanI apologized they my have accidentally been bumped during transportation, but I could have brand new feet put on in his homeNo need to bring the item to us for that since my technician can do that in his homeHowever, the customer requested compensation insteadAs of today, December 30th, Mega Furniture offered to refund our customer's delivery fee of $since there has been so many hiccups with delivery, we offered to return that cost to himHowever, our customer is requesting a $refund on his orderUnfortunately Mega Furniture would not be able to do this based on the fantastic price he was already given at the time of purchase, for this custom designed, locally hand made upholstered setWe are glad we alleviated all of our customer's concerns with the pillows and wobble, and would be more then happy to take care of the feet and delivery charge for him, if he is interestedPlease feel free to contact me if you have any additional questions or concerns.Best Regards,Mega Furniture Management

We apologize the inconvenience caused to the customer, this product comes from the overseas and we do not have any control over back-order of the product and we have not given any floor model to this customer, we delivered the brand new piece and we will go ahead and replace the recliner piece that is not working in 7-business days, Due to the Holidays all the shipping from overseas got delayed and they will be delivered asapOnce we receive the product we will swap out the piece which is not functioning, We apologize for all the inconvenience caused, We will definitely work with the Customer, since the account is already closed, We would not be able to do anything in this Transaction, But we would be able to do the Free Delivery worth of $will be waived in their next purchasePlease feel free to contact us [redacted]

Complaint: [redacted] I am rejecting this response because:I am waiting for a call back from [redacted] and their manager regarding the check I am still waiting for and waiting to have the furniture repaired Regards, [redacted] ***

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologize for the inconveniences you have experiencedI have checked my voicemails, however, I cannot find a messageI apologize for this, but I will check with our Store to see if the voicemail you left me transferred thereI would also like to apologize for Ms [redacted] being told that the table is not coming inIf our customer can remember the name of the individual who said that, I can make sure they receive some extra training in our inventory system to see that the table IS comingAs far as the table getting pushed back, I completely understand her frustrationThis is not something unheard of, but unfortunately our hands are frequently tied when manufacturers back-order merchandiseThis is why your signature agrees that Mega Furniture is not responsible for delays caused by the manufacturer's scheduling or stock on handOur customer can find a copy of this signature and disclosure on the bottom left-hand side of her written sales receiptAfter receiving these emails, I have been working on this account in the background (communicating with inventory and the Tempe store)Based on the delay of our customer's table table, Mega Furniture is approving a full refund in the amount of $I spoke with Ms [redacted] on Saturday February 6th, 2016, and this refund was processedWe understand this doesn't atone for all of the miscommunication, however we do hope this accounts for a reasonable conclusion to this unfortunate frustrationBest Regards, Mega Furniture Management [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern, Our store cameras have been pulled, and we apologize for any miscommunication during the in-store confrontation, because there was no visible violence depictedWe would like our public to know that our store managers are under high scrutiny for their treatment towards customers, and this issue was taken very seriouslyWe concluded our business with this customer with a full refund the same day, and our records do not show any physical intimidation or threat took place inside of our storesOur company reserves the right for random drug testing, and we exercised our rights appropriately in this incidentIf you have additional footage you would like to share with us, we will reopen the investigation and possibly reprimand fartherWe appreciate your communication, and based on our camera footage and testing rights, we consider the issue closed.Best Regards,Mega Furniture Management

We apologize for any inconvenience this may have causedWe can give you $in store credit which you can use in any of the locationsAll you have to do is go to a store and purchase something of $value with the in store credit

To whom it may concern, and the Revdex.com, Our customer [redacted] visited our Mega Furniture Metro Mall location on 9/27/and selected merchandise based on her preferencesDuring purchase, our customer signed agreeing to our store, refund, exchange and cancellation policiesOur customer was set for delivery on 10/03/During delivery, customer signed that merchandise was delivered in good condition, and delivery damages would not be claimed laterPhotographs were also attached of the merchandise in the customer's home, in good conditionThis signature is attached for the Revdex.com reviewMrs [redacted] first contacted customer service on 10/5/2015, by way of email describing her issue with the table tops being slantedCustomer was responded to within hours, and we informed the customer that replacement would be done at no charge to the customerOur customer responded via Email stating that she wanted to return the table and not have replacementOur customer also requested a copy of her original receiptMy response to Mrs [redacted] took a little extra time on account of being out of the office, and pulling her original receiptI sent this over to our customer on October 10th, and offered to give our customer full in-store credit to purchase something elseOtherwise, customer was offered to restock her merchandise, and receive the agreed refund of $This refund was also including free pick up of the customer's merchandise, which normally is a $chargeOur customer responded on October 12th, agreeing to the refund, and requesting Saturday 10/pick upOn 10/14/I dialed our customer's provided phone number and left a message on her machine to please contact Mega Furniture back regarding her pick up date and pick up proceduresThis phone call was not returnedBetween October 14th and October 16th, I received consecutive emails, three of which continued to confirm pick up for October 17thSince our emails are listed "oldest to newest", and it was difficult to get to her email as it continued to jump to the top of the listHowever, I emailed our customer a new email on October 16th, This email is being provided to the Revdex.com to show our exact response to the customerThe customer's phone number was also called, and another voicemail was left for the customer to call back and confirm the deliveryOur customer responded via email with the verbatim delivery confirmation at 4:pm on 10/16/2015, "Ok that will work"This email is also being provided to the Revdex.com for reviewAfter this, our customer started asking about a gas station, and getting her refund from us at a gas stationMega Furniture is not able to explain this, as a gas station was never mentioned in our emails as a place to receive a refundIt is my belief our customer misunderstood a statement of "please take a quick trip into our store for your refund," as "go to Quiktrip for a refund"Mega Furniture cannot explain why this miscommunication happenedThese emails are provided to the Revdex.com for review to show Mega Furniture has not been misleadingOn October 17th, 2015, Our drivers arrived at the customer's gate at 6:pm, and there was no answer, and we did not have a gate codeTherefor, pick up was not successfulPlease note, Mega Furniture corporate office is closed on SundaysOn Monday 10/19/at 10:am, I called the customer's phone number and left another voicemail to please call back and discuss the return of her merchandise fartherI left the customer a direct extension to call, but the phone call was not returnedTherefore, I emailed our customer on 10/19/and explained that for no farther charge, she could bring her merchandise back to the warehouse, and I would attempt to arrange a check waiting for her at the same timeOtherwise, If the customer wanted another pick up, I could discount the charge from $down to $and have that scheduledThis could be deducted from her refund if she wished, and come to a refund of $However, our customer responded informing me to never contact her again, or she would file harassment against Mega FUrnitureWe have not contacted the customer directly sinceThese emails are also being provided to Revdex.com for reviewIf our customer would like to bring her tables down, I can do my best to arrange a refund waiting for her in the amount of $If our customer would prefer the drivers return to her home, I can do so, and the refund amount would be $This refund after a pick up would not be available by check, and the customer needs to return to the Metro Mall Mega Furniture store and have her refund processed on her original debit/credit cardMega Furniture sincerely apologizes that the tables developed a defect in our customer's homeWe have attempted to offer free replacement, full in-store credit, and free pick upAt this time, Mega Furniture is willing to cancel our customer's merchandise for the above termsPlease feel free to contact me if you have any father questions, Best Regards, Mega Furniture Management

To whom it may concern and the Revdex.com:In response to the complaint placed by MrsB [redacted] Mega Furniture has explained to customer in past communication that we would not be able to issue an exchange since there is no defects on the merchandiseIt has been proven that the table on the show room and the table that was delivered to her has the same heightMrsB [redacted] had the opportunity to try the table on our display and because she was satisfied with it she proceed to complete her purchase on the mentioned set, also customer was informed that she had been informed about all the procedures for delivery and inspection of her merchandiseMega Furniture has clear transparency with the customer, customer had sign for all of our procedures and received a copy of every single paper she had signed forCustomer had also mentioned Mega Furniture had committed violation by charging her card before delivery, in response to that, Mega Furniture has no in-house credit, therefor we will only deliver items that had been paid in fullCustomer agreed to this terms and her VISA card was charged with her authorizationAt this point, we believe that we have not incurred in any malpractice towards our valued customer, to support all statements I have attached all paperwork signed by MrsB [redacted] as well as the height for the table on our Arcadia show room.Please let me know if you would need further information about this matter.Regards,Mega Furniture Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have the audio recording of 3rd party mattress inspector from precise mattress inspectors (at time of 2nd visit) state that the mattress is definitely softer at area of "normal" depressionAgain, these inspections are solely based on a physical picture of indentation without a physical body on the mattressHow can you accurately inspect the insides of a mattress for other possible issues? How does a brand new mattress have a 1.25" depression after only months from date of manufacture? This means that after moths of use the mattress is already only .25" from the manufacturers defective warranty guidelines, and this is suffice enough for the retail store to uphold their customer service? We still have a $mattress that we cannot sleep comfortably on and are not happy with the product or customer service from Mega FurnitureWe still would like to have the Simmons Representative to get involved in this matter and further investigate the mattress or give a full refund of the purchase price Regards, [redacted]

We apologize for any inconvenienceCheck was mailed on 3/23/and cashed on 4/11/For any further questions or information, please contact me directlyThank you, CS Manager Mega Furniture ###-###-#### ***@megafurnitureusa.com

NO we never knew the height of the table until we set by this table.Also we call to the store within 48 hours as it says on on-line policy. Store admitted that the height of the table was almost 2" higher because the arm chair with arms would not fit under the table. It is manufacturer poor design. They should take back their furniture. Store did not want to listen to us, even we called them on-time. We need CEO's response. they told me that he is going to get back to us, but never did. We cannot sit by the table this height (5cm taller than standard) for our grandchildren it is very uncomfortable and for adults. Store is blatantly lying. All furniture is covered with plastic, never used