Mega Furniture

The ottoman is still damaged I didn't receive a "fantastic" price I paid what was posted $for my time and aggrivation is more than fair as the PIECE STILL ISN"T FIXED I've had to contact your department at least times to get response at every step and WAS LIED TO FOR weeks by SAM Please do better than the $ That is an insulting offer

I have not been contacted by Mega Furniture to set up an appointment with this third party companyAccording to by significant other, I should have been contacted within a few days and this did not happenI am not sure why my significant other was contacted originally eitherHe did not make the purchase, and his name was not on the accountI am not even sure why Mega Furniture has his numberI can be contacted at ###-###-####Any further communication needs to be directed to meI have spoke with my significant other, and he gave my phone number to whomever originally contacted himI don't know why I was not contacted to set up this appointmentI hope that Mega Furniture will quickly act on this issue, as it is an ongoing concern of mine to have restless and uncomfortable sleepI do not appreciate waking up with head and neck painI hope I do not have to wait long for this appointment to be set upI am also concerned with how this third party is going to assess the firmness of the mattress in relation to the store model that I selected when making my purchase, but I am willing to take this step if it is necessary

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To whom it may concern and the Revdex.com, Mega Furniture would like to apologize if there was ever a miscommunication when speaking with our customer, in addition to our deepest regret for the scratch that existed at the time of original deliveryAfter the original delivery on October 5th, 2016, Mega Furniture reordered a brand-new cocktail table for our customer since the original delivery accidental obtained a scratch that penetrated the finishBased on the manufacturer's scheduling, Mega Furniture did not receive this item for several weeksOnce received, Mega Furniture attempted to schedule an exchange for our customer, however, delivery was postponed by the customer to discuss the possibility of compensationMega Furniture reminded our customer that at the time of sale, the item was given to her at a 35% discount, in addition to 50% off deliveryTherefor the exchange is what can be offered at no charge, as soon as she would like to scheduleOur warehouse manager called our customer several times after December 5th to reschedule delivery, without a return phone callI reached out to our customer on December 24th, and scheduled her exchange for December 29thMega Furniture and I appreciate our customer's patience and communication, and look forward to correcting this unfortunate damage from her original deliveryPlease feel free to contact Mega Furniture if you have any questions or concerns.Mega Furniture Management

[redacted] To whom it may concern and the Batter Business Bureau, Mega Furniture makes every effort possible to inform customers of our inventory process at the time of purchaseOur customer signed agreeing that merchandise is estimated based on the knowledge available at the time the order is written, and that Mega Furniture is not responsible to delays in merchandise caused by the manufacturerUnfortunately, as with this case, the item produced by Ashley Direct, was delayed, and the estimated date for the container kept being moved back farther, and fartherDespite the signatures and agreement from the customer, Mega Furniture has offered a refund to our customer in order for her purchase another item for her homeThis refund was processed on January 13th, 2016, and should appear on her statement within the next weekPlease feel free to contact me if you have any farther questions or concernsMega Furniture Management[redacted]

To Whom It May Concern: While it is true the manufacturer of the merchandise this customer purchased does not provide a warranty of any kind, we did request pictures of the concerns, to see if there was anything we could do, on April 30, and never received any further contact from the customer for at least days so we closed the claim The customer called in again on August 11, 2014, again even though the manufacturer provides no warranty the customer service representative requested pictures of the claimed damages to see if there was anything we could doNo further contact was received from the customer and when the warranty expired on September 13, 2014, we closed the claim for no contact for over days and expiration of the manufacturer's warranty When I received this complaint, I had a customer service representative contact the customer once again to have her send in photos to see if there was anything we could doI have attached the photos we have receivedAs you can see from the photos, these are cosmetic damages and are not manufacturer defectWe do no provide services for cosmetic damagesWe only provide services for manufacturer defect while the merchandise is covered by the manufacturer warrantyUnfortunately this manufacturer provides no warranty For any further questions or concerns, please contact me directly Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [They didn't contact me yet, they told me they will replace the dresser since august Regards, [redacted]

Thank you for responding our issues, I have spoken to my mom and she would like to exchange something else instead the sofaSince that day she had received the sofa she has not touch at allIf that would be solve the problemThanks! [redacted]

To whom it may concern and the Revdex.com, I have reached out to Mr [redacted] and I feel there was miscommunication in the past with other Mega Furniture representativesSome of the current issues that Mr [redacted] describes are still covered under warrantyI have reached out to our customer, and we have currently opened a claim, and hope to be able to help Mr [redacted] at the discretion of the manufacturerMr [redacted] expressed that he is satisfied with us offering to help with what is still covered under warrantyPlease feel free to contact me if you have any farther questions or concerns, Mega Furniture Management [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We apologize for any inconvenience this may have causedOur service technician went to the customer's house on March 14th and was able to resolve the issues on the recliner

To whom it may concern,We apologize about the delay in responding to this complaintWe have the customer scheduled for today's delivery route where she will be receiving her most recent order and the two leaves that were missing from the first orderWe will be contacting the customer after her delivery to make sure everything is to her satisfaction

DEAR CUSTOMER/Revdex.com, WE HAVE NEVER RECEIVED A COMPLAINT FROM THE Revdex.com UNTIL WE CHECK MANUALLY INTO OUR ACCOUNT DETAILS.WE APOLOGIES THE DELAY OF THE PRODUCT, DUE TO THE THANKS GIVING HOLIDAYS THE SHIPMENT GOT DELAYED AND WE HAVE RECEIVED THE PRODUCT ON THE 12/AND WE STARTED CALLING THE CUSTOMER TO CONFIRM THE DELIVERY DATE, WE LEFT COUPLE OF VOICE MAILS ON THE PHONE NUMBER ON FILE, BUT WE FINALLY GOT THRU WITH THE CUSTOMER AND DELIVERED THE PRODUCT TO THEM ON THE 12/PLEASE FIND ATTACHED COPY OF THE DELIVERY RECEIPT AND ALSO DETAILS OF WE REACHING OUT TO THE CUSTOMER SINCE 12/PLEASE LET US KNOW IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THISTHANKSMEGA FURNITURE

Complaint: [redacted] I am rejecting this response because: It has been over months now and I still do not have a couch that works I was delivered the floor model The couch has a scratch in the same exact spot as the one I saw at the store and the same recliner does not work as the one I saw at the store Once again Mega Furniture has lied when they say they did not send the floor model I want a full refund and the couch picked up Mega Furniture has not been able to get me a working recliner and they have had months to do so The only other resolution besides picking up the couch that will satisfy me will be to refund $of the purchase price and get the recliner fixed or replaced by the end of the yearI do not want a credit towards any future purchases Regards, [redacted]

Dear Customer, We apologize about the confusion and delay on the order that you have placed weeks agoThis Manufacture usually take around 4-Weeks as this product built in America and its one of the Best Company we deal withI apologize on behalf of our team and We will help you in your future PurchasesWe will be glad to give you 100% Refund on your TransactionThanks Mega Furniture

I am so sorry to hear you did not enjoy your purchase with Mega FurnitureIf there is anything else I can do within the contract to improve your experience, please let me knowMega Furniture is still here to uphold any factory warranty you wish you exercise, and we appreciate your patronage very muchPlease let me know if you have any additional questions or concerns,Mega Furniture Management

Complaint: [redacted] I am rejecting this response because: I try calling back and there is no answer The phone just keeps ringing...and I cannot even leave a voice mailI have a log with all the times I try to call back They always have an excuse that the person I need to speak with is out of the office, but will call me backThey just keep telling me to contact GBS Warranty...which, GBS says that it is the responsibility of the Mega Furniture that GBS Warranty does not cover defects I will try to contact them again today Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not satisfied with this actionI contacted the store days after my supposed contract was over when they merchandise they sold me fell apartThey sold me merchandise that fell apart and is no longer usable and they are refusing to contact the manufactor and get the problem resolvedThis is unacceptable cutomer serviceThe merchandise I paid for was crap and they need to do something to resolve itI would never go back to them and pay for another bed after the one they sold me broke

We apologize for all the inconvenience has caused you and we really appreciate your patience in taking care of your delivery IssuesThe product that was purchased by you is an top grain LeatherThe Damages occurred is completely by one of our Independent Contractors that who works for usWe have taken extreme measures about the contractors and I apologize again it took so long and several attempts to take care of your situationWe hope you are finally happy with the Pieces getting exchangedThank you and Appreciate your BusinessMega Furniture

To whom it may concern and the Revdex.com,Mega Furniture understands this customer's frustration, and is looking for the best avenue to make sure we can take care of anything designed incorrectlyI left a voicemail on our customer's phone number this afternoon at 1:pm to please contact me backMega Furniture is going to ask our customer to please bring us one of the toss pillows that look purple, and we will compare the actual pillow and fabric sample swatch side by side and take a picture for the manufacturer's review (as well as Revdex.com)Mega Furniture will be able to take appropriate action from there if the fabric swatches are differentI look forward to speaking to our values customer soon, and appreciate his patience while we investigate this.Best Regards,Mega Furniture Management