Mega Furniture

to whom it may concern and the Revdex.com, Mega Furniture makes every effort possible to inform customers of our policies at the time of purchase, in writing to make sure there is no miscommunicationMega Furniture informed our customer that special ordered configurations cannot be
subject to cancellationMega Furniture did order this item correctly, however our manufacturer connected two pieces by mistakeOur customer currently has the correct items in his home, and the manufacturer has remade the remaining itemsMega Furniture was informed by the manufacturer that his correct items have been completed, and we expect to be receiving them in days. Mega Furniture offered our customer to refund his delivery charge, as well as pay for his uhaul he purchase, in addition to a concession for the inconvenienceHowever, our customer expressed he is not interested in the offered compensation at this time. Mega Furniture is abiding by all signed contracts with our customer, and we look forward to reaching our to him in days for the proposed delivery of the corrected merchandise as orderedPlease feel free to contact me if you have any questions or concerns. Best Regards,Mega Furniture Management

To whom it may concern and the Revdex.com:We have communicated with Mrand MrsK*** and agreed to an exchange of the defective merchandise they had received from usThe exchange took place today and MrsK*** signed receiving all merchandise in good condition.Please let me know if there is
anything else we could assist you with.Regards,Mega Furniture Managment

To whom it may concern and the Revdex.com, Mega Furniture has since reviewed our communication with this customer and Mega Furniture understands where the miscommunication has come fromMega Furniture has offered our customer a full in store credit for her Sofa, as well as her dining table setIn addition, Mega Furniture is willing to offer a generous $refund to keep the Sofa without exchange/credit if she does not wish to have it exchangedOur customer has expressed she would like some time to think about her options and will inform us within the next few weeksWith these resolutions being accepted and debated by the customer, Mega Furniture hopes this rectifies the previous miscommunication and resolves our valued customer's complaint. Please feel free to contact Mega Furniture with any questions or concerns. Mega Furniture Management

Yes, we did pick up some of the merchandise we purchased,
and signed for it, on May 30thWe were told the buffet was on
order, and wouldn’t be in for at least another weekHowever, the furniture we
did receive was all in boxes, so it was impossible to verify that it was in
“good condition”The only way to verify the furniture was in good condition
would have been for them to open each box, and assemble the furniture at the
warehouse so it could be inspected thereSince that was not given as an
option, the fact that they require their “valued” customers to sign that paper
is very misleading on the company’s part
We called them two days later to let them know that four of
the chairs were very wobbly, and that the rubber bumpers on the bottom were
brokenThey told us to bring them back to the warehouse the following Saturday
to exchange themWhen we arrived on Saturday for the exchange, the buffet we
purchased had also arrived, and so was picked up as wellUpon bring the
furniture home, and unboxing it, we found that the replacement chairs were just
as wobbly, if not more so, than the originalsThe buffet was even more wobbly
than the chairsWe called Mega Furniture again two days later to let them
knowThey said they would send someone to our house the following Saturday to
fix the issues
Mega Furniture did send someone out to our houseHowever,
when the gentleman showed up, he stated he was not there to fix anything, but
rather "just to take pictures" of the furniture, and that someone would call us
back on Monday to let us know what they were going to doWe did not receive a
call on Monday, or TuesdayThey did later offer to replace the inferior
furniture, but only after we had filed the complaint with the Revdex.comHowever,
they will not deliver the new replacement furniture to our home unless we agree
to pay a $delivery chargeSince we have already driven to their warehouse
twice to pick up the merchandise we had ordered, and to replace four of the
chairs already, we did not feel this was a fair solutionWe are asking Mega
Furniture to stand behind their merchandise, and either replace the furniture,
at no charge to us, or to refund our money

To whom it may concern and the Revdex.com;Mega Furniture sincerely apologizes for the scratches reported to our customer's mirrors at the time of purchaseMega Furniture has no report made at the time of delivery regarding "animal damage", as all of Mega Furniture's merchandise is delivered new in the
manufacturer's plastic sealI have attached the delivery report for review by our customer and the Revdex.com showing the damages reported at the time of delivery from our customer, which includes the unfortunately small dings from our delivery truckMega Furniture has records of Gloria contacting our customers back to discuss her concerns and schedule the redelivery of her mirrored items immediately, and have been waiting for a return phone call to the delivery departmentMega Furniture sincerely apologizes for this unfortunate game of phone tag. I was able to communicate with our customer today regarding her purchase, and no mention was made to myself (the customer service manager) regarding animal damageHowever, Mega Furniture has agreed to resolve this issue in the customer's favor, in an attempt to avoid rumors regarding our company. Please feel free to contact me if you have any questions or concernsBest Regards, Mega Furniture Management

To whom it may concern, and the Revdex.com, Customer *** purchased from Mega Furniture on July 3rd, During this purchase, customer signed agreeing to our terms of service, and signed their *** leasing contract with a list of their payment scheduleMega Furniture
apologizes if there was a verbal miscommunication, however, customer did sign agreeing tot he payment schedule that ensued. Customer *** called Mega Furniture on August 14th, requesting we cancel her contractMega Furniture made a generous exception not to charge our customer the signed agreed restocking charge of $559.20, and agreed to cancel her leasing contract fullyThis cancellation was sent to *** on 8/14/Please see attached PDF showing cancellation was sent on 8/14/2015. The down payment in question for the complaint was made to *** Leasing, not to Mega FurnitureCustomer *** needs to contact *** at ###-###-#### for the status on her refundIf the resolution customer is seeking is only in regards ti her refund, then this complaint is invalid against Mega Furniture, and needs to be directed to *** LeasingMega Furniture did not take these funds from this customer. However, In good faith as an honest company, I reached out to *** Leasing for this customerThis charge was refunded on 8/24/The banking transaction code for this customer is ***Customer is welcome to discuss this with her bank, as Mega Furniture had nothing to do with this refund. Please feel free to contact me with any farther questions, *** ***Customer Relationship ManagerMega Furniture LLC###-###-####

In regards to Complaint ID#***The customer contacted us to let us know he was seeing threads come loose from the fabric of the sofa cushions. From his own vocation, this was due to his continued use of a Dyson vacuum over the surface of the sofa. Since there was no
manufacture defect, I do not see them ordered with the Manufacturer, but *** went ahead and spoke to the Sales rep from Simmons and got ordered the Cushions for the Customer as per the notes on order*** left the company in March, We have since been attempting to contact both our Simmons rep and the customer with the results, but have been unable to reach him until recently, when we were informed of new contact informationWe have ordered the Cushions and will be able to replace the cushions only for the Sofa, which have been ordered, But cannot be replaced the whole new Sofa or Refund on the product since its not a manufacture defectOnce we have the cushions we will call and schedule the customer for the replacement on CushionsCustomer Service ManagerMega Furniture

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologizes the funds have taken so long to posted to our customer's accountI have attached a copy of the refund receipt showing the credit was processed on the end of Mega FurnitureHopefully our customer can
provide this information to her banking institution for more information on when it will officially postThis confirmation has been emailed to our customer, and I reached out to her over the phone this morning and she stated she will contact me if she has any father questions about hr refund posting. Once again, Mega Furniture apologizes for the wait, and appreciates our customer's patiencePlease feel free to contact me if you have any questions or complaints.Mega Furniture Management

To whom it may concern, I would like to sincerely apologize that the time frame wasn't explained at the beginning of the claimThe Manufacturing of the furniture is Richardson Furniture, whom does all of their own repairs, and does not authorize Mega Furniture technicians to do seam workWhen
Mega Furniture received this cushion back, it was sent to Richardson Manufacturing to have repairedAs of today, Mega Furniture has not received said cushion back. Mega Furniture has contacted Richardson Furniture, and we have been informed they guarantee the cushion will be returned this weekMeaning Mega Furniture will have this cushion ready for pick up within the next daysWe sincerely apologize for the wait while Richardson Furniture does this repairWe appreciate our customers patience immensely. Best RegardsMega Furniture Management

To whom it may concern at the Revdex.com: This letter is in response to the pre-mentioned matter.We would like to apologize for any inconvenience brought to the customer during this timeWe have exchange the dresser on Dec 7th 2014. If you have any other questions or concerns, feel free to email or give me a call

To whom it may concern:I have talked to this customer Saturday 05/15/around 3:pm or so, I explained to her that the situation was a big misunderstanding and that we were in the best intentions to fix it with herThe sales person made a mistake while checking the pieces to be order and the
price for them, therefore he only ordered two love seats and charged the customer for those piecesFor this particular set, the manufacture has two SKU's one that goes for the two love seats and another one that goes for the corner wedge and the ottoman, both are sold as counts (c/n) the term that customer mentions she does not understandI explained all this to the customer so she would understand where the problem was coming fromTrue is that the store asked her to pay $to order the pending I informed the customer after getting the required approvals that we will take care of the cost of the missing pieces and order them for her at no costShe agreed as long as they would be here before Monday 05/22/We have already ordered the pending pieces and we will deliver to the customer as soon as they are received.I hope this clears out the misunderstanding and the good will of Mega Furniture towards our customer.Regards,Julie P***

We apologize for any inconvenience this may have caused youBecause of the high demand of items and deliveries we were not able to deliver your merchandise before christmasWe were not able to deliver the items we were waiting on from the manufacturerThe items took longer than expected to
receive it from the manufacturer which is out of our handsOnce we received the items we delivered as soon as we could

To whom it may concern and the Revdex.com,In regards to our customers, these customers visited our Mega Furniture Arrowhead store on June 25th, and purchased merchandise based on their preferencesDuring the customer's purchase, they signed agreeing to our refund, return and
cancellation policyThis has been attached for the customer, as well as Revdex.com reviewIn addition, our customers signed our delivery procedures, and technician policiesThis has also been attached for the customer, as well as Revdex.com review. There is no record of this customer contacting the corporate office regarding his/her concernsI have attempted to reach out to our customers on November 5th, 2015, and left a message on the number on fileIf there is a defect in the manufacturing of the product, Mega Furniture will exercise the manufacturer's warranty to the full extentHowever, if there is no defect, we would not be able to open a warranty claim. Mega Furniture believes in full transparency, and we disclose all policies at the time of saleWe apologize for any inconvenience. Please contact me if you have any farther questions, Mega Furniture Management602-688-

Complaint: [redacted]
I am rejecting this response because: It’s not a matter of the items not being in stock, the company continues to deliver the wrong items in place of the “back ordered” items. I called the company today, still no response on delivery date and time, and they keep discussing the wrong items. I informed them what items were missing with the item number via invoice, but this doesn’t seem to be apparent on their end. I was promised a call back today, no response yet. The customer service center said they were not “on the same page” as the store. So I asked them to call Mr. [redacted] for more details 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I'm accepting their plan, but reject or disagree with their statements.  My chairs have only been replaced once, and only one time as a repairperson come to fix the chair (22 Nov 17; after I waited the entire day for someone from the warehouse to come and fix it...they didn't but the store eventually sent their guy over that day).  The delivery cost was waived BECAUSE the warehouse sold the original chairs that I was suppose to pick up to someone else.  Show me the documentation that someone came out twice, and that the chairs have been replaced twice.  While waiting for the chairs after the initial chair was delivered broke, the store called me and said the chairs at arrived, but only two of the 3 chairs had come in...not the 3, and especially the chair that had the broken arm was not included in that 2.  So all in all the chairs were only replaced ONCE, and only ONE time did a service or repair person come by.
Regards,
[redacted]

The finance company did let you know the promotional terms were under review although we did speak with the financing company and they did confirm with us the promotional terms were 18 months no interest. Since it is in the hands of the financing company we cannot look into their system. They have that information available for you and are able to provide it to you. Once we process the application and the contract, it is out of our hands. There are no refunds, the items were special ordered and were received at the warehouse.

Complaint: [redacted]
I am rejecting this response because: After waiting for almost 3 months for the bedroom set I paid for. Now they are saying that it is taking them longer then expected and have placed the ordered. They will have it delivered to my house so I can install it, after I paid for the delivery and installation.They should not be allowed to sell and deliver crap and not care about making it right.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:You're full of lies. You keep making excuses after excuses. I worked in a warehouse when I was in the Air Force so I completely understand when things are out of your hand. However, we were not the only ones with this issue. It's been going on for years based on Revdex.com and FB reviews/complaints. You would think that by now you could have gotten  organized. But that's besides the point. I don't even believe the "authenticity" of our bedroom set. Not only did we have to go personally to the store to replace a broken knob, but I noticed that two of the drawers aren't painted all red like the rest. What is going on with your stores???? We earn the money! It's not gifted and all of you abuse your rules about cancelling because you have the audacity of charging for cancelling. When I say you're the WORST furniture business, I mean it!!! 
Regards,
[redacted]

WE WILL SCHEDULING THE DELIVERY ON THURSDAY /FRIDAY, AS THE CONTAINER IS LANDED HERE IN HOUSTON AND WE CAN SHOW THE CUSTOMER THE RECORDS OF THE CONTAINER AS WE WERE NOT LYING AS THE PRODUCT TOOK MORE TIME TO GET HERE AND WE HAVE VERY FEW SITUATIONS LIKE THIS, WE WILL PROVIDE THE CUSTOMER WITH THE BEST CUSTOMER SERVICE POSSIBLE AND WE WILL DO EVERYTHING WHICH IS POSSIBLE IN OUR HANDS AND THE CONTAINER ETA WAS JUST DELAYED AND WE CANNOT PREDICT THAT.AGAIN WE APOLOGIZE AND WE WILL DELIVER THE PRODUCT ASAP