Mega Furniture

To whom it may concern and the Revdex.com, After the follow up from our customer, Mega Furniture did get Simmons Bedding CoinvolvedSimmons Bedding company is making a one-time complimentary re-selection for our customerSimmons Bedding company has made a recommendation to our customer, and our customer is going to be coming into our store to re-select to another Simmons mattress in the upcoming week. Our customer has expressed that this resolved his issue, and Mega Furniture looks forward to helping our customers select a different mattress. Best Regards, Mega Funriture Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below First, to my knowledge, *** called me the first time two weeks ago to request pictures of our couches condition, which I sent the same dayThe next call or voice mail I received on my phone was today, the same day as the complaint response that I am answering now. Our couch is a couch my mom paid approximately $1,for and it it is already in a state of deterioration across the entire surface area of the couchNot only is it an embarrassment to us, family, and friends who see it, it won't be long until it is unusable as a unit of furniture. The warranty was paid for! Mega Furniture needs to accept responsibility for their employees failure to process it properlyOur responsibility was to pay the $for the warranty, which we didTheir responsibility was to process it properly, honor it on our defective couch, and abandon the "awe shucks, sorry, just one of those crazy mistakes we made attitude!" The couch needs to be replacedThe shortage of fabric to repair it to completion is again, not our responsibility or our problemI am not going to consent to partial repair and a $refund for a warranty that was purchased in the event of exactly what we are experiencing right now, fully aware I will be paying to replace this defective couch in the very near future. Mega Furniture is obviously attempting to shirk their warranty responsibility, even after admitting it was their mistake, and get out of this situation at the lowest cost to themselves possibleNice! I wonder if that is the type of product performance, customer service and satisfaction that they are promoting to their new customers right now in Somehow, I don't think soI'll wager it is something more along the lines of, buy from us and we will back you 100%! Hmmm...???Thanks,*** ***
Regards,
*** ***

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologizes for the delay in resolving the damages reported by our customerI have contacted our customer on March 11th, 2017, and spoke to both customers regarding the process of replacing these damaged items for our customerOur
customer understands some replacements may need to be orderedAt this time, Mr*** is sending me pictures of some of his merchandise, and knows we will reach out to him once pictures have been receivedA reminder voicemail was also left for Mr*** on March 18th, at 3:pm in regards to the email we are awaiting from our customer. Please feel free to contact me if you have any questions or concernsBest Regards, Mega Furniture Management

Complaint: ***
I am rejecting this response because:I received a phone call from *** *** (store manager) from his personal cell phone on August 22ndHe stated he would give me my full refund within 7-days by mailIt has now been over two weeks now, I texted him on Sept 4th and Sept 6th to inquire about my refund with no responseI called him today and was not able to get a hold of him
Regards,
*** ***

We have placed an order for a part that was damaged*** is taking too long to ship to the customer's house for a service tech repairTherefore, we placed an order to replace the piece not just the part which will take 5-business daysOnce we receive that we will get in contact with the customer to schedule a service tech to exchange that piece

We have spoken to the customer to convince her to reselect or get in store credit but she disagreedTherefore, we have agreed to do a full refund which is pendingShe has to go to the store in order to get the full refund

I am rejecting this response because: I do not trust Mega Furniture after waiting months for my bedroom set They need to CLARIFY what they mean by PIECE before we can agreeDoes it mean they are going to order, replace and install a new bed frame with the drawersReplacing the defective one Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI *** *** will ONLY consider the Business resolution after meeting with someone first.Regards,*** ***

First of all, I was told it would be a to week deliveryThat was not the caseSecondly I was told the sectional was coming from Italy, that was not the caseIt was made in Canada I was told the sectional will be made of leather come to find out it's 50% polyurethane and 50% leather, who in the world would pay $for a polyurethane couch? I still feel that I was deceived in the sales room and I was taken advantage ofThe workmanship and quality of this piece of furniture is lots to be desired as the stitching and the fit and finish are not that of a $quality I feel that poor workmanship is in fact a defect and I should be given the opportunity to return the merchandise I also feel that being told by the sales people and buy the store manager to hang onto the pieces that I already have was just another tool that was used against me for returning the defective merchandise. Are you telling me that I have no rights on a special order to return a piece of furniture that's defective? With the amount of time that was given to manufacture this sectional couch it should've been impeccable Based on the merchants response the manufacture is at fault for not making the correct configurationThis should be something that is handled between the manufacture in the merchant, I feel that I don't have to be involved in their quarrels I truly have no problem paying for quality merchandise but the quality needs to be there. Hey small $compensation has no wake or ripple for that matter in the price of a $couchI had no intention of taking any compensation that was offered at that time when my return was refused, as I was looking for a full refund on the merchandise

To whom so ever it may concern, We apologize about the delay in responding to this complaint, We are able to provide these possible options in order to resolve the issueHere are the options: Re-selection to a different product or Compensation to keep the set as is or
will give them 100% Refund once we have the product in our possession. If the customer chooses to return the itemSince the product has been picked up by the Customer, in order to refund the money to the customer, they have to bring the items back to the warehouse or if the customer wish to use our delivery services then there will be a fee of $Please let us know what option does this customer wants to go with

We were able to work with the customer and the financing company he usedWe added two months to the contract with the financing company and let the customer knowHe is satisfied with the end result

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We apologize for the inconvenience this has caused to the customerSince there was a lot of demand for deliveries before thanksgiving we were not able to deliver the product on the time that we had promised but we had received a call from the customer saying that she wanted her delivery to be
postponed for the 29th of november and we delivered the productAll sales are final, there are no refunds or exchangesThe product was received by the customer in good conditionPlease feel free to call or email *** with any questions or concerns

To Whom This May Concern & The Revdex.com, For complaint ID #*** Mega Furniture considers this matter closedMega Furniture offered Mr*** the sectional at the discounted price he requested back in May of Mega Furniture delivered his new sectional to his home
and he has not contacted us with any issuesPlease feel free to contact me with any questions or concerns. Regards,Christopher M***Customer Relationship ManagerMega Furniture *** * *** ***Phoenix, AZ 85009###-###-#### ###-###-#### Fax

We have scheduled and confirmed service tech a couple of times although the customer was not at homeWe have been waiting but haven't heard back from himWe only got to Austin on certain daysIf the customer does want a service tech we will contact the customer to schedule a date

To whom it may concern and the Revdex.com, Mega Furniture first received communication from our customer on August 20th, 2016, stating the center cushion of her *** Sofa was sinking in and felt uncomfortable to sit onIn order to determine the extent of the damage, and confirm warranty coverage, Mega Furniture requested photographs of the visible damage to inform the manufacturer and our technician. Mega Furniture reached back out to our customer on August 24th, 2016, after receiving communication from the manufacturerThe manufacturer confirmed this replacement part and installation is covered under warranty, however the part in question was back ordered for weeksOur representative Christopher called the customer on August 24th and informed the customer that the part would not be available for weeks, and would not be installed for 9-weeksBased on this long wait caused by the manufacturer, Mega Furniture also offered a refunded discount if she would like to avoid waiting and take her repair to a third partyHowever, our customer confirmed to Christopher she was willing to wait for the replacement part for weeks. Mega Furniture received the part in question on November 1, 2016, and contacted our customer with a voicemail informing her a technician is ready to come and install the part in questionMega Furniture reached out to our customer again on November 12, and left a second voicemail informing her the part is ready for installationMega Furniture apologizes for the wait, however Mega Furniture has very little power over delays caused by the manufacturerWe look forward to scheduling our customer's apptand fully repairing her Sofa to manufacturer specifications. Please feel free to contact me with questions or concerns. Mega Furniture Management

To whom it may concern,We apologize for the delay in your orderWe were not expecting the sectional to be on a back order from the manufacturerSince it is out of our hands and we were not able to expedite your order we went ahead and refunded the amount you paid

To whom it may concern, We try to deliver our customers' furniture in the time frame of 1-weeksThere are manufacture delays that is out of our handsUnfortunately, the customer's sofa, loveseat, chair and ottoman were in a manufacture delayWe tried to expedite the customer's merchandise
to be able to deliver as soon as possibleWe received their merchandise and delivered today to the customer's house in good conditionWe hope the customer is satisfied with her furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I still do not have confidence in this company but will work with them and hope that the repair is done correctly
Regards,
*** ***

Mega Furniture sincerely apologizes for the delayed caused by the factory in receipt of your merchandise.from what I can tell, your merchandise has been received and delivered to you at of the 18th of SeptemberWe appreciate your patience greatly when it came to having your merchandise delivered
Please let me know if you have any additional questions or concerns. Best Regards, Mega Furniture Management