Megabus.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted] complaint number [redacted]

I've bought a variety of silver from this company over a year or so, all went great. Fast service & shipping - easy to contact

Complaint: [redacted]
I am rejecting this response because: Hello, I am rejecting this response because I purchased my ticket and never received the actual ticket/ reservation number/services you are supposed to provide me. I made more than several attempts to remedy this situation. Email, phone calls etc. and still never received my ticket. Instead, I received an email stating [redacted] received the transaction. The only contact information attached to the email was an email address to contact if there were any issues. I emailed that address and looked up several numbers. All of which were no help. After spending hours exhausted on the phone talking to people who couldn't help me. I was left to find another form of transportation. How can a business feel they are not at fault? An error occurred in your system clearly. I went above and beyond to fix this situation. Calling over 20 numbers attached to the [redacted]/Mega Bus name. Should be so simple.. It's so incredibly sad to see a business treat its customers this way. I'm choosing to stand up for all the others who you have scammed by you. Your terms of service state that there are no refunds for services. My problem is the simple fact that I never received goods/services in any way. 
Regards,
[redacted]

I have made several purchases from SD Bullion, and have recommended them to my friends and family. They are professional and have excellent prices on their products, and I have not had a bad experience with them yet. I am highly confident that the prices they show for their products are generally lowest available, and their shipping charges are right in line with my expectations. I wish them continued success!

I have placed several orders witth SD Bullion and was highly satisfied with the service and resukts. I intend to keep doing business with them in the future.

Megabus.com strives to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. We apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration...

that your experience has caused you. I have forwarded your complaint to our Operations Manager who is responsible for investigating these types of issues. I can assure you that the appropriate measures will be taken to avoid a reoccurrence. Your patronage is important to us, and we hope you will continue to give us the opportunity to serve you again. Please allow at least 7-10 business days for an agent from the escalation department to contact you.

I do apologize about the inconveniences this has caused you. As per our terms and conditions, if passengers miss their bus no compensation can be given. Megabus.com reservations can only be traded in at least 3 hours prior to departure. At this time we are unable to honor your request for...

compensation.

We were able to confirm the time and location of departure. Unfortunately we are unable to compensate you if you missed your journey.

Please provide us with documentation stating you have a valid reservation. Please upload the 2 emails that was sent to you after you purchase a ticket. The emails should consist of a worldpay email which is the payment portion of the transaction. The other email should be the email that contains...

your reservation number and travel details.

Complaint: [redacted]
I received 1 email confirmation. My card was charged the amount on this confirmation that I have attached as a PDF. I have disputed this transaction with my bank as well, and if this isn't resolved, I can have them provide proof of the charge and information into the investigation. 
Regards,
[redacted]

The client was already refunded for the extra ticket purchased. Once the booking dates are updated on the website the client is able to reschedule the trip. Unfortunately, we are unaware of any problems with our website on the date of purchase. However as a courtesy we did already process a refund as mentioned previously. The client is able to contact us when she is ready to reschedule her trip and a representative will happily assist her.

I have made over 20 orders from this company and have not been disappointed. They have great customer service and on time delivery. Not to mention some of the fairest prices around when it comes to silver. I always carry a business card for them in my wallet and strongly recommend this company to all.

Excellent service and product that is exactly as described. A pleasure to do business with.

I just recently began using SD bullion and another bullion company for a few small purchases. I have just found that SD is excellent in customer service and overal experience. My experience between SD bullion and [redacted] SD wins hands down. Think this is a great company founded on Godly principles and I would highly recommend them.

Complaint: [redacted]
I am rejecting this response because:
I have not received a refund
Regards,
[redacted]

Currently I have only placed one order with SD Bullion. The website was well laid out and very easy to use and search. Order placement was secure and quick. Product was shipped and received within the dates stated. Quality of the product is very good and matched the descriptions provided on the website.

Overall I had a very good experience and I would recommend SD Bullion to my friends and family.

I do apologize about the delay you encountered. Please be advised that after investigation I was able to confirm your bus was delayed and departed at 3:09pm. Unfortunately per our internal compensation policy we are unable to compensate you for this journey. Please accept our apologies for this...

inconvenience.

Client was refunded

Very easy to navigate the website and conduct this transaction. The shipping was a bargain and only took 5 days to receive order, which included a weekend.

I would recommend this company w/o hesitation and plan to order more items.

Complaint: [redacted]
I am rejecting this response because: my complaint has yet to be resolved.I am providing here the information requested by Megabus (the business).  My reservation number was: [redacted]Thank you,
[redacted]