Megabus.com

It's statedin...

our Terms & Conditions on our website. 2.    Reservations with megabus.com may not be refunded or cancelled except where megabus.com has materially failed in its delivery of the service offered by this site. As far as our internal policy when we would give compensation for a delay we are not allowed to share with the public.

I have refunded the trip in question for $79.00 (see below) as a gesture of good will. Megabus passengers must arrive at the bus 15 minutes prior to departure, and for safety reasons once doors are closed they  are prohibited from being reopened.
 
 
11-04-2015...

10:30 EST


Reservation

[redacted]
[redacted]
[redacted]
[redacted] EST


Reservation

([redacted]
[redacted]

Mega bus was supposed to arrive at Baltimore MD, White Marsh MTA park and ride at 1:50am headed to Phildephia Pa.(round trip) Mega bus NEVER arrived, several people were waiting. After 45 min of waiting I had to find my own ride to Philadelphia. Once there I misses my flight and needed to return home. I called to complain to Mega and change my round trip ride back to Baltimore to a sooner date because I was now unable to go on my trip. Mega bus declined to help me, said there records indicated that Mega bus had arrived at the original location and that I had missed the bus. when I asked to speak with a manager, the associate argued with me and told me it was his policy to now end the call and that I would not be speaking with a manager, and that if I had a complaint, I needed to send an email. After being hung up on, I called back and spoke to another associate who told me, it was against Mega Bus policy to allow customers to speak on the phone with managers and therefore thats why I was hung up on. Mega Bus is an awful company and should be SHUT DOWN, they have stolen my money, caused me to miss a vacation, and there is no recovery or recourse for this action.

Complaint: [redacted]
I am rejecting this response because: it was...

not two tickets the email stated 1 ticket only.Megabus.com strives to provide you with the best possibleservice, and when you feel that it fails to meet your expectations, it isimportant for us to know. We apologize that you received service that promptedyou to contact us with a complaint, and we regret any inconvenience orfrustration that your experience has caused you.  As an apology we would like to offer you a1 one way complimentary ticket to be used for futuretravel. When you are ready to travel please call [redacted] and provide therepresentative with your order number [redacted] ) and they will book the ticketfor you.You have 1 year from today's date to have this ticketbooked for you.  Your patronage isimportant to us, and we hope you will continue to give us the opportunity toserve you again. Thank you for using megabus.com we appreciate yourbusiness.   Sincerely,[redacted]Megabus Customer Service Specialist
Regards,[redacted]

SD Bullion is an excellent business. Their products are exactly as advertised, shipping is prompt, prices are very reasonable, shipping costs are minimal, and they keep you posted on all aspects of your order. They are extremely helpful whether via phone or email.

Unfotunately, we are only able to refund the affected trip. The passenger can request a refund for the return trip and send documentation showing that the return ticket was not used to [email protected] for consideration.

Thier service is second to none as far as an online retailer! They have ast shipping and an easy to use website. I love that there alos a midwest comany as well.

good service. good prices.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it
please tell Megabus, that I will NEVER buy another ticket in the future. I would rather pay more money and take [redacted]. In addition, as I said , had YOUR employee tell me over the phone during the first phone call that I needed documentation, I would have gone to the Dr. I wasn't given this information until several days later when I had to call back because no one had the curtesy of replying to my email ( the employee during the first phone call told me to email customer service) by the time I was told I needed a dr note, I was feeling better so there was no point in going to the dr at that time. Never Never Never again will I ever set foot on a Mega bus.
Regards,
[redacted]

In order to look into this complaint we would need your reservation number.

Complaint: [redacted]
I am...

rejecting this response because: I arrived to the bus stop 20-30 minutes prior to the indicated 6:40 time and I sat in my vehicle at the curb watching the bus stop. There were 3 other individuals sitting there as well. Two got picked up atound 7pm and the other waiting as long as we did. There is no way the bus left at that time as I was sitting there physically ahead of time. 
Regards,
[redacted]

Unfortunately, we are not offering compensation for this matter. Please send your information (description of bag, reservation number, email, name, and number) to [email protected] and your information will be forwarded to our lost & found department. Lost & found is the only department that can deal with damage items and luggage.

I apologize for the inconvenience. Megabus.com for safety reasons does not keep any credit card information on file. Again I do apologize but there will be no further compensation for this matter.

Complaint: [redacted]
I am rejecting this response because: your website does not state any age or ask for one.
Regards,
[redacted]

Outstanding service and quality.

Have now done three separate transactions with SD Bullion and would highly recommend them. Only wish they had e-Check to streamline the operation.

Complaint was sent to our Operations department for investigatio. Our escalation team will contact the client once the investigation is complete.

I apologize for the inconvenience. However, a 50% redemption code is the only compensation offered at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed a missed call from them but they didn't leave any voicemail at all. I called them back and nobody pickup the phone and also I left a voicemail to ask them if they could call me back. but I still got no response until now.
[redacted]

Please be advised that you needed to trade in the old journey for a new journey three hours prior to your "scheduled departure time" meaning the old journey. ow that your journey has passed we cannot trade in your ticket. It is no longer valid for a trade in.