Meineke Car Care Center

Unfortunately, I feel into the trap of what I would consider a ticket scam. Believing I was going to site of the venue for a concert, I would up with Box Office tickets. Tickets with a face value of $29 per ticket became $104. Realizing the difference I called to express my surprise, as you might expect they did not care. In addition, the time of concert on the Box Office ticket sight was 8:00pm. The actual time of the show is 7:00pm. It is hard to understand how this happens in a world full of regulations. Revdex.com needs to do more than they are doing. By the way, this ticket agent gets F from Revdex.com. My bad on not doing due diligence but c'mon this place should be shut down.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.Thank you for helping me have this issue resolved.  I would also like to thank the company for the emails. The kids received iPads for Christmas and had really been looking forward to getting digital access.

I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Hidden Pictures Let’s Play book club.    Our records indicate that we received an order by mail requesting Hidden Pictures Let’s Play. The form...

indicated that you would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $6.95, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Hidden Pictures Club books every three weeks at $13.90, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have verified that our account has been cancelled and all charges removed, effective May 17, 2017. The closing balance is zero ($0.00).  Please feel free to keep any shipments you have received with my compliments.  Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers Account # [redacted] JC/mlc

I have received a copy of your complaint to the Revdex.com regarding your accounts.  I am sorry for any misunderstanding regarding Top Secret Adventures, Hidden Pictures Club, and Highlights Puzzle Club.   The forms indicated that you would receive an introductory shipment of...

the respective club, for which you would be charged $5.49, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new puzzle books every three weeks at $10.98, plus shipping and handling.  For Top Secret Adventures, you were only charged a nominal shipping and handling charge for the introductory shipment. The kit itself was free.  Again, you were free to cancel with no further obligation or, if you choose, continue in the club and receive a new kit every three weeks at $13.95, plus shipping and handling. It is clear from the information you sent to the Revdex.com that you never intended to order these club memberships.  I have closed all accounts, removed all open balances, and removed your information from our promotions list, effective August 10, 2016.  Please feel free to keep any shipments received with my compliments.  Please disregard any notices or promotional mailings that may have been printed prior to the date the account was cancelled.  In addition to removing the outstanding charges, I have also issued a refund for the amount paid including payments for Which Way USA.  A total of $89.34 has been refunded to your credit card.  Please allow three to five business days for these credits to appear on your credit card account. Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any misunderstanding regarding Hidden Pictures Club.
The Hidden Pictures Club promotional materials included with the response form indicated that an introductory shipment would be sent...

that included a free Hidden Pictures Club book. A poster and stickers were to be included. The promotion went on to state that a second book would be included to review on a trial basis. If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments. The free book would be yours to keep.
We did not realize it was not your intention to continue in the Hidden Pictures Club. After the introductory shipments was sent, we continued sending shipments in good faith in accordance with the details of the promotion. I have cancelled your account, effective December 15, 2015. I have also removed all charges from the account. The closing balance is zero ($0.00). Please disregard any billing notifications and please keep any shipments received with my compliments.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

Thank you,

I contacted the customer last week by phone. The vehicle was already leaking when it was at our shop, we recommended resealing the intake manifold, this is documented on the customers invoice and he declined the service. If he had allowed us to reseal the intake manifold gasket while it was at our...

shop the original visit he would not have had to take it to the other shop. We did not leave the radiator cap loose and we did not cause the leaks, they where already there.

I brought my car into this place to have my emissions done. My car travels back and forth to Savannah 4 days a week with no problem. Meineke said my emissions failed and told me to drive around for a while and bring it back. Once I left Meineke, my car started shaking uncontrollably and shut off. I was able to get it started again and took it back to them. He told me that it was my problem and not to come in accusing him that he did something wrong. He was very rude and treated his customers in a way that was unacceptable. I came in not accusing him, just wanted some help with my car that had never done that before and always passed emissions. DO NOT USE THESE PEOPLE FOR ANYTHING!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

August 29, 2017 Dear [redacted]:  I have received a copy of your complaint to the Revdex.com.  I am sorry for any misunderstanding that has occurred regarding Which Way USA.  The form indicated that you would receive an introductory shipment of two Which Way USA state...

sets, for which you would be charged $7.95, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the state sets with no further obligation.  Or, if you chose to continue in the club, you would receive two new Which Way USA state sets every three weeks at $15.90, plus shipping and handling.  Three shipments were mailed in good faith. It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I verified that the account was cancelled and all charges removed on August 29, 2017. The closing balance is zero ($0.00).  Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.  Please keep any shipment that you may have received with our compliments.  Highlights contracts with agencies to collect on accounts that are past due.  However, your credit rating will not be impacted.Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST. Thank you,Jeff C[redacted]Director, Customer Contact CentersAccount [redacted]JC/klj

October 14, 2015
Dear Mr. [redacted]:
I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any confusion regarding the Let’s Play order that was processed in your name. The account was initiated as the result of an order we received by...

mail.
The form indicated that you would receive an introductory shipment of Let’s Play, for which you would be charged $5.49, plus a nominal shipping and handling charge. It then stated that you were free to cancel and return one of the books with no further obligation. Or, if you chose to continue in the club, you would receive 2 new Let’s Play books every four to five weeks at $10.98, plus shipping and handling.
It is clear from the information you sent to the Revdex.com that you never intended to order this club membership, I have verified that your account has been cancelled. I have also verified that the charges of $8.47 have been removed from the account. The account is now closed and the balance is zero ($0.00).
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,

To Whom it may Concern:On April 21, 2015 Mr.[redacted] arrived at our facility requesting an oil change, he stated his vehicle was hesitating and asked us to check and advise on the problem. He left his vehicle with us and our technician performed his oil change with the following recommendations: new...

wiper blades since front blades streaked and rear blade was torn, new tires since tires were at wear indicators and dry rotted, new air filter since air filter was dirty, and replacement of spark plugs and a fuel injection cleaning service which are scheduled maintenance recommended at 90-100k mi. The vehicle had 93715mi. No direct problem relating to the hesitation could be found during our oil change. After completing the basic oil change the technician pulled the vehicle out of the bay and parked it in lot. It seemed to work correctly. Our service adviser [redacted] called Mr.[redacted] with our recommendations. The total for all recommended work was $1156.76. Mr.[redacted] declined all work except wiper blades, air filter, and fuel injection cleaning. With Mr.[redacted]s approval a technician pulled his vehicle to the rear of our shop, He replaced the wipers and air filter and performed the fuel injection cleaning. All repairs were completed with no problems or mishaps. Full video surveillance is available upon request. Including the [redacted]e the vehicle was in our parking lot and driven the short distance inside. When the the tech shut the hood and attempted to pull the vehicle out of the bay to the front for customer, the vehicle would not shift into drive. The indicator showed drive but the vehicle would not accelerate or move forward. The technician hooked up our diag. tool Snap On Verus scan tool the the vehicle. It communicated with no errors or malfunction codes. Mr.[redacted] was at our facility waiting at this [redacted]e and I talked with him in the lobby and offered him a ride home while we diagnosed the problem further with his vehicle. We offered Mr. [redacted] a ride and when our manager [redacted] pulled up to the front to give Mr.[redacted] a ride he was on his cell phone and stated he would have a friend pick him up instead. After researching Alldata and Direct Hit (programs used as diagnostic tools in automotive industry) and finding numerous reports of transmission failures being very common on this particular vehicle we decided the best plan of action to take for Mr. [redacted] and for Lewes Meineke would be to tow Mr.[redacted]s vehicle to a Hyundai dealership. Where they would not only be more familiar with common symptoms displayed upon transmission failure, and would be able do the repairs and work under a warranty program if Mr.[redacted] had the coverage. They would be able to tell us both Lewes Meineke and Mr. [redacted] if We had done anything to damage the vehicle or was it a coincidence or even something else. We attempted to call Mr.[redacted] 3 [redacted]es, All 3 are documented. The last try documented at 3:44, each [redacted]e the calls were directed to voice mail. We had called Mag Towing for a tow truck at 3:00 and they arrived at about 4:00. While the tow truck was attempting to load the vehicle, I called Mr.[redacted] one more [redacted]e myself and I reached him, He answered. I explained the problem his vehicle was experiencing would need to be diagnosed at a dealership and that we had arranged for the tow. He asked me what dealership we were towing to, I answered [redacted] Hyundai. He asked me where [redacted] was and I answered Salisbury MD. I expressed my apologies that he was in the unfortunate situation that is was and explained we would be happy to take care of any bills incurred if the dealer found the vehicles problem to be caused by any mistakes on our part. I even offered to pay for a rental if it was our fault. We talked about the possibility of his car insurance offering rental coverage for this type of situation and he told me he would look into it. That was the last [redacted]e I talked to Mr.[redacted] on 4/21/15. The vehicle was towed and arrived at [redacted] Hyundai late that afternoon. On 4/22/15 before hearing from [redacted] Mr.[redacted] arrived at Lewes Meineke with a Mr.[redacted] a former customer of ours as well. With a lobby full of happy customers having their vehicles serviced, they both caused quite a scene with their accusations and yelling. Mr. [redacted] stood at the counter and very loudly announced that he had a anxiety/panic attack last night and he couldn't do anything because we messed up his vehicle and towed his vehicle and didn't tell him where it was. The words used were harsh and negative and Mr. [redacted] was hyping up every thing [redacted] said. [redacted] was not here before this with Mr. [redacted]. Mr. [redacted] had reported the vehicle stolen to police that morning. And his insurance company. At least that is what the insurance company told us. I reminded Mr. [redacted] about our phone call we had while the tow truck was here loading his vehicle to be taken to MD. At any [redacted]e during that call [redacted] could have requested us to not tow the vehicle. We were simply trying to expedite a solution as quickly as possible for Mr. [redacted]. I calmly explained that the dealer had not been in touch with us on the findings at that [redacted]e but that our own research had found numerous complaints on transmission failures. I had printed 5pages of service bulletins from alldata many more can be found on a google search, to show the customer how common the problems were with his vehicle and transmission problems. Mr.[redacted] was asked to talk with our manager [redacted] in the office for a few moments. Mr.[redacted] had to come out of the office and tell his partner to be quiet multiple [redacted]es since he stood in the lobby ranting and raving about what we did to his friends vehicle. Mr.[redacted] himself finally asked Mr.[redacted] to wait outside and stop!!! While walking outside Mr.[redacted] stopped a customer just arriving for service and began to bad mouth us. [redacted] saw him talking and ranting and walked outside with Mr.[redacted] to Mr.[redacted] and asked them to leave the premises. While this was happening I called [redacted] Hyundai to check on the diagnostic of Mr.[redacted]s Vehicle. [redacted], the [redacted] service advisor stated their technician was just finished the diagnostic and asked me to hold while he typed everything up. After a 10 minute hold he returned and stated Mr.[redacted]'s Transmission had failed, which is unfortunately a common occurrence. The verba[redacted] technician findings follow: "THE TECHNICIAN WAS ABLE TO VERIFY CONCERN, FIRST THE TECHNICIAN INSPECTED TRANSMISSION FLUID LEVEL AND CONDITION, FLUID LEVEL FULL AND TRANSMISSION FLUID IS IN GOOD CONDITION. THE TECHNICIAN THEN SEARCHED FOR ANY POSSIBLE TROUBLE CODES, NO CODES STORED. NO SIGNS OF ABNORMAL WEAR OR DAMAGE SUSTAINED TO TRANSMISSION OR VEHICLE UPON EXTERIOR INSPECTION DUE TO CONDITION AND OPERATION OF VEHICLE THE TECHNICIAN RECOMMENDS REPLACING THE TRANSMISSION ASSEMBLY. CONCERN IS CAUSED BY AN INTERNAL FAILURE." After receiving the write up from the dealership I attempted to contact Mr.[redacted]. First two [redacted]es about a 1/2 hour apart went to his voicemail. I called and asked [redacted] at [redacted] to contact Mr.[redacted] as well. After closing our shop, I made one last call to Mr.[redacted] and he answered. I asked if [redacted] had contacted him. I stated that I had the details and the es[redacted]ate. He stated he did not want to talk to me and requested to talk with [redacted]. [redacted] was gone for the day. I told him I will have [redacted] call him. Although this is an unfortunate situation we here at Lewes Meineke are in no way at fault or responsible for any work necessary on Mr.[redacted]s 2007 Hyundai Santa Fe. Mr.[redacted] and Mr.[redacted] were out of line with their actions and accusations against us. We are seeking compensation of $157 for the work authorized and completed at our facility, $150 for the tow to [redacted] and $115.44 for the inspection completed at [redacted]. However the [redacted] bill is Mr. [redacted]s responsibility direct with [redacted]. Because his vehicle is there under his name NOT Lewes Meineke. Please find the attached Pdf file of the documentation. pg.1 original es[redacted]ate, pg.2 es[redacted]ate total work performed, pg.3 list of recommendations, pg.4 total on recommendations, pg 5 tow invoice, pg 6 [redacted] es[redacted]ate. Thank you, Sincerely,[redacted]

Dear [redacted]:  I have received a copy of your complaint to the Revdex.com and appreciate the time you have taken to alert us to your concerns.    My name is Garry B[redacted] and I am the VP at Highlights that deals with fraud related issues. My Grandparents started Highlights...

in 1946 and complaints such as yours are of great concern to me. We became aware that an unknown party has tried to a) steal credit card and shipping information and b) place orders using that stolen information. Their goal is to get a sales commission from us. They are not interested in the product.  Unfortunately, we are both victims. After receiving your complaint and researching the account, it is clear that it was not your intent to order from us. I am sorry.   Your account has been zeroed out, and you should know that we do NOT report adverse credit data to the credit bureaus.   If you should still have those Puzzlemania books we sent, we hope that you can find a young person that might enjoy them. We mailed them to you as a result of an order placed online on June 30, 2017.  Because we were unable to obtain authorization for the credit card provided at the time of the order, invoices were mailed with each of the three shipments sent.   We regret that this happened.  I verified that the account was cancelled and all charges removed, effective November 9.  The account is now closed with a zero ($0.00) balance.  Your information has also been removed from our promotional list. Please allow some time for your information to clear our system.  If that doesn’t happen, I want to know about it.   We are continuing to research this, and some similar occurrences. If you are working with the Police, we will be happy to cooperate with them if they contact us directly. If we are able to clearly identify who is doing this we will be working with either the [redacted] and / or the FBI to see if we can get the party criminally charged. If you, or the Police, need to discuss this further, I am happy to do so.      Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at any of the numbers below.    Garry     Garry B[redacted] VP Government Relations, InfoSec, Privacy Highlights for Children [redacted]   [redacted] Direct to my Desk ###-###-#### Switchboard ###-###-#### Switchboard ###-###-#### Fax ###-###-#### Home : Before 9PM EST please [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11190046, and find that this resolution is satisfactory to me.
I would however like to add few comments on the response that was supplied which is backed up by the provided detailed log of events since the beginning."We are sorry that this customer does not feel we treated him well.  We
will certainly refund his money, and offer him an additional $250 to
cover additional costs of a rental car caused by the delay." - I appreciate it. Meineke did not have to offer the extra $250, but it certainly helps since I still have to get the car fixed. I am sorry that I am still writing more information on this case even though there seems to be a resolution, but if this information is going to be published online, I believe some clarifications must be made.
 "He did not like our price, which is his right, and we should have
ended the relationship at that point. "- Absolutely right."Indeed, this
customer chose to go with his own parts, and he cannot say that he was
able to provide the proper parts, as his supplier had difficulty
obtaining the correct parts and in the end could not."-As stated in the first case file, I only ordered parts that were told to me by the mechanic, and Meineke failed provide a quote for the axle shafts which would be the solution to the first problem that was caused by ordering the wrong part. I acknowledge and believe that Thomas didn't have any way of knowing if the car had a different type of transmission than he told me to order, so I do not blame him for that.
"There
was delay.  Jan feels terrible that she was unable to act quicker. It
is nothing personal or discriminatory.  To assume that it was personal
is unfortunate. We are sorry that he feels it was. There were
communication problems caused by language, but that is no excuse. "-I appreciate this comment and feel sorry that Jan feels terrible. But I believe it became personal towards the end, otherwise Thomas' attitude is inexpiable if they treat every customer like they treated me."But
the customer must remember that his supplier in the end could not even
supply the parts necessary to repair the car. They caused a substantial
part of the delay in this case. It is not easy finding parts for cars
that don't take the usual parts. "-Unfortunately this is not correct. As stated in the detailed logs, the substantial amount of delay was caused because of the lack of communication. There were several instances where I was told that I would be contacted, but was not. I usually ended  up having to call Meineke at the end of the day for an update when one was promised, which usually caused another day to pass without progress. The supplier had only one mix up that caused a delay, which compared to Meineke's part is not substantial. I understand though that finding parts might not be easy for cars that don't take the usual parts.
"The customer
in the end became frustrated and impatient and could not wait for the
parts to be return shipped. The parts were not shipped to us in proper
boxes and we are not a shipping company and we had to obtain packaging
material."-I became frustrated because it had almost been a month and not having a car unfortunately effects one's daily life very much,especially in California. There was a lot of misinformation in the process and towards the end I started not believing anything Meineke told me. To be honest, even though I really appreciate that Meineke offered a refund and an extra $250 for the expenses, I don't know when or if I will be receiving a check, because of  the manager Thomas' hostile attitude and them not delivering their previous promises (ex. calling, giving a quote, shipping).I will however update the case as soon as I get the check in the mail.
"Our
manager Thomas, was also disappointed that he could not complete the
repair. It was not for lack of trying. He spent far more time on this
car than what was billed. They tried to do the right thing but failed."- I appreciate that Thomas had tried his best. Also as stated in the detailed log, I really trusted him when we had our first face to face communication and believed that he wanted to help. But his attitude changed dramatically towards the end and I was treated really bad. I never said anything rude to anyone, never said any offensive words, the only thing I was looking for was the service that I was supposed to be getting and I was accused of "making a big scene out of nothing", which was not the case at all. I would like to hope that people who read the case will judge the validity of intimidating sentences like  "making a big scene out of nothing", "open any case you want" and "I don't want my name and company anything to do with you".
I would be more than happy to provide further information if need be.
Regards,
[redacted]

March 28, 2017   Dear Mr. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding your Which Way USA club account and for your experience with our customer service associate.   Customer...

service is of the utmost importance to us and this concerns us greatly. We have reviewed your call with our associate. Please be assured that we have addressed this matter and provided additional coaching to ensure this does not happen again.   It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I have verified that the account has been cancelled and that all charges have been removed. The closing balance is zero ($0.00). Please keep any shipment that you may have received with our compliments. Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any confusion regarding the Puzzlemania order that was processed in your name. The account was initiated as the result of an order we received by mail.
The form indicated that you would...

receive an introductory shipment of Puzzlemania, for which you would be charged $5.49, plus a nominal shipping and handling charge. It then stated that you were free to cancel and return one of the books with no further obligation. Or, if you chose to continue in the club, you would receive 2 new Puzzlemania books every four to five weeks at $10.98, plus shipping and handling.
It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. The account has been closed and all charges have been removed from the account. [redacted] Creditors Bureau has been notified that no additional action is to be taken. Please disregard any notices that may have been printed prior to the date the account was cancelled.
It is not the policy of Highlights for Children to turn our customers over to National Credit Agencies. Any attempts at collections are done through Highlights subsidiaries, and we do not authorize them to report any of our customers to an agency or organization that would affect their credit rating. Please be assured that your credit has not been endangered by any actions of Highlights for Children.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,

The customer in question was in fact trying to fix his own issue, as I read this complaint I realized he himself spent a lot of money to repair the vehicle but failed to do it after multiple tries. After, listening to the customer, his issues with the vehicle were existent for quite a while. He...

brought it in here to us to only fix it partially. However, due the existing problems he never mentioned to us, we couldn't fix it properly. And we would have to fix it all in order for the brake system to work right but he refused to do what was recommended, as he said himself he didn't want to put too much money into the vehicle.

MEINKE CAR CARE SERVICED THE  MOTOR HOME ON NOV 12 TH WE PERFORMED AN OIL AND FILTER CHANGE AND AN AIR FILTER AT HER REQUEST . WE DO NOT STOCK THE PARTS  HERE SO WE PURCHASED THESE ITEMS FROM OUR LOCAL PARTS VENDER. THE OIL FILTER O RING WAS FOUND TO BE DEFECTIVE AFTER WE INSTALLED IT. AS...

THE MOTOR HOME LEFT AND WAS DRIVING DOWN THE STREET THE OIL HAD STARTED TO LEAK PASSED THE OIL FILTER O-RING .THE  MOTOR HOME EXPIERIENCED A LOSS OF POWER DO TO A TORN AIR INTAKE SEAL TO THE TURBO , THAT WAS READY TO TEAR APART BEFORE WE SERVICED IT . THE MOTOR HOME WAS TOWED BACK TO MEINEKE S TO TRY AND FIFURE OUT THE ISSUE . THATS WHEN WE SEEN THE BAD SEAL . WE CLEANED AND TOPPED OF THE OIL BUT STILL HAD NO POWER DO TO BAD SEAL ON THE TURBO . WE FOUND AND ORDERED THE INTAKE TUBE SEAL (WICH TOOK A COUPLE WEEKS ) . DURING THIS TIME AS THE MOTOR HOME SAT IT DEVELOPED SOME STRANGE ELECTRICAL ISSUE WITH BATTERY AND EVENTUALLY THE STARTER . WITHOUT ANY SUCCESS WE UNABLE TO GET THE MOTOR HOME TO START ! WE  REPLACED THE STARTER AND HAD THE SAME NO START  ISSUE . MAVIS WAS INFORMED OF THESE ISSUES AND THAT MEINEKE WAS NOT ABLE TO FURTHER DIAGNOSE OR EQUIPED TO FURTHER PERFORM ANY REPAIRS ON THIS MOTOR HOME THAT HAS A 3.0 MERCEDES DEISAL ENGINE . SHE WAS INFORMED THAT A CERTIED MECEDES MOTOR HOME SPECIALIST WOULD BE NEEDED TO REPAIR HER MOTOR HOME .AND THAT WERE TWO PLACES IN CINCINNATI THAT COULD HELP HER . AND THAT ANY FURTHER ISSUES WITH THE MOTOR HOME WAS BETWEEN HER AND WHOEVER SHE DECIDED TO HAVE WORK ON IT

Again, we apologize that this situation came up.  We did remedy an unsafe situation of some obviously failed components and we did spend a lot of time to finally find a squeak from a brake job done by a different shop (even though it's safe, it's cheaper material and it can make noise under some driving conditions).  Meineke's stance on this issue has not changed, but we will continue the warranty on the work we did do and we will continue to offer the special pricing on replacing the front components for the customer.  Thank you for your time.

The customer called and said his vehicle was misfiring and  will send his car to us to install a new spark plug and also replace the wire which he is supplying.  Later his wife  came and dropped  the car. After we replaced both our new plug and his wire still the vehicle was...

misfiring. We notified the customer by phone and recommended doing a diagnostic for $100. He approved it and then  we found no spark from the ignition coil on # 3. The vehicle runs better but still codes and misfires on Cylinder #1. Fuel & ignition are good possible mechanical failure recommended compression test. The customer approved on the phone to replace the ignition coil for a total $120.72 ( Labor & part). When work was done, we called him and told him vehicle ready but still it has little bit of misfiring. Later his daughter came and paid for the full amount of $286.81. Then when he came back to pick the vehicle he said since the vehicle is still misfiring, he requested to remove  the new  ignition coil and put the old one back and requested the refund. We did that and refunded him $ 120.72 . So the only remaining amount was $ 162.09 that covered doing the original work of $102.09 plus the diagnostic at only $50. The customer came back after three days and told us that he fixed the vehicle and gave us  a copy of the invoice from the other shop where  the work was done that covered replacing the ignition coil and re gaping the plug for $300.33 and then asked us to refund him the remaining amount of $162.09. We refused to refund the amount because it was for the work that he originally asked us to do. Here I like to bring to your attention that our recommendation to change the ignition oil was correct since the other shop did the same and even at higher rate.

We never received the electronic access.  The email I received did NOT have the link that it referenced.  My return request for the link sent to each address provided was ignored.