MiCamp Solutions

Dear Mr. [redacted] & BBBI am sorry to hear about the disatisfaction, and as always it’s in our best interest to make sure that every MiCamp customer is handled as best aspossible. We show the account was approved on 01/20/2015 and the FREE mobile swiper was delivered and... activatedon 02/06/2015. Mr. [redacted] called on 04/06/2015 requesting the account to be closed, because he was unsure if itwould be used and could not justify any monthly fees. As with all banking merchants accounts theretends to be small monthly fees, even when it goes unused. We are very sorry if there was a mis-understanding and it was not clearer to Mr. [redacted] . We sent a return shipping label to Mr. [redacted] email address on file on 04/13/2015. Once wereceive that FREE swiper back from him, we will be happy to refund all accumulatedmonthly fees while the account was opened. The account was officially closed on 04/15/2015. Our sales supervisor has tried reaching outto Mr. [redacted] over the past week to relay this resolve but been unsuccessful in reaching the merchant. With the agreed upon refund once equipment is returned, MiCamp feels this issue has been addressed to everyone’s satisfaction.Thank You,

I opened a new account with MiCamp this year but will not credit our account, as far as I am concerned they have stolen $75,000.00 from my company. I cannot get anyone to call me. We opened a new account this February. Everything was fine at first, we got a few deposits, no problems. That’s why they got us, they stopped abruptly on 5/13 and we were unable to refund customers which caused chargebacks and they had the nerve to hold all of our money! Our merchant ID is 536927230402091, we are also referred to as ‘The Merchant’ constantly, or by our merchant ID, all of which is dehumanizing and very rude. It has been over six months and they won’t release our money that is being held.

Mandi our Merchant Services Rep nor Micamp They won’t tell us how much they are holding, they refuse to provide any visibility into what they are doing with our money and they have had so many people that I have lost count interject in email threads at MiCamp, nobody tells us anything! I have been trying to resolve this issue now for many months and they ignore every email sent and our ISO Micamp Merchant Services claims First Data Merchant Services is the only organization that has any control over this account. They are messing with my money, which I have not sent over 50 times and still cannot get someone to call me back, it is outrageous. Today is 9/15, we are speaking with our lawyer tomorrow afternoon. This company is a den of thieves. I’m going to go to the media, CNN, FOX NEWS, ABC, all of the places., also on social media and I hope MICAMP and First Data are out of business soon enough.

I want my money and I want the deposits made as the contract states and I need that done NOW!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They said I Wrote they they used excessive language, and they didI didn't make that upPlus I haven't got my refund d back yet like they said too Hopefully I will get it backThank you
Regards,
*** ***

Thank you for bringing this to our attentionHere at Micamp we value our customers and their satisfaction as our top priorityWe have addressed all complaints and researched a solution with a merchant directlyThe account has been closed on March with no early termination and the
merchant, *** ***, has accepted the refund amount of $from Micamp Merchant Services.This was an isolated incident, and in no way reflects our ethical background at MiCampWe feel the language in this complaint is excessive and was partially based on some personal business frustrations of the merchant and not only with MiCampWe would like to request this complaint be removed from public view as it does unrepairable harm in representing the true values of our company and how we treat customers.Thank you,*** ***Vice President Micamp Merchant Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] Mi camp did leave a message last week after business hours, I called them back the very next morning and have heard nothing from them until tuesmay 5th via email, Letting me know they would refund my money once they received their card readerI responded may 6th letting them know once again, I was told their would be No fees except for "per transaction fee" and that I would send them their Mobil card reader once they put my money back into the account I find it distasteful on their part that they send you a letter making it sound as if they attempted to reach me and couldn'tI don't believe they will refund the money once they receive the card reader and my recourse would then be to travel to AZto file a claim in court It was not me who misled them. I have no want for their card readerPut the money back and they can have their reader.
Regards,
*** ***

Dear, Revdex.com & DR *** ***We are very sorry for the mis-understanding when you original signed up for the payment processing services With all regular business merchant accounts there are typically fees generated monthly regardless if its in use or not With that we fully
understand you did not use the product or service and feel no money is owed The merchant account was established through MiCamp, utilizing one of the large banks Those collections calls are simply because the monthly fees listed on the contract you signed were not paid MiCamp will call the collections company hired by the Bank and pay those fees, so your balance is removed and no further negative experience will come to you. We sincerely apologize for the negative experience, and we request that you consider this matter resolved.Thank You,

Dear Mr*** & Revdex.com Again we are sorry for the mis-understanding and felt our initial resolve was adequate to resolve We further apologize it was not, and have issued a refund check to be mailed to your address on file A refund cannot be processed tho your bank account, as we no longer have access since closing the account on 04/15/ Please send the swiper back to us for free from the call tag emailed once you receive the check in the mail. Thank You,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that we are headed in the appropriate direction.  Most of the resolutions offered would be satisfactory to me.  I will wait until for the business to perform the actions stated.  I still have concerns about the terminal machine from First Data, that MiCamp stated to take back if I were to cancel.  If I occurred $60.45 in fees for transactions that were made in Feb. , I have no problem taking care of those fees.  Regards,[redacted]

Dear [redacted], Revdex.comWe show the refund was completed yesterday 06/03/15, so her banking should indicate this once they post.  Thank You[redacted]djustment TransactionTypeReferenceNumber[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com & Rohin SrivastavaThis customers merchant account [redacted] was closed by the [redacted] dept at [redacted] & [redacted] on 08/20/2014.  The [redacted] dept. closes accounts for a variety of reasons, and the merchant is fully aware of the situation.   Merchant...

has been provided all contact information to the [redacted] dept in order to handle as necessary.   MiCamp is not in control of the account at this time, and believe the complaint posted here is not relevant to MiCamp and outside of our control.  We understand if there is some frustration by the merchant, but don't believe this is proper forum to go into more detail as the reason the account was closed and reason deposits were held by the Bank.   If merchant would like to contact MiCamp we can help facilitate conversations with the Banks [redacted] dept in order to help provide answers. Thank You

Dear Mr. [redacted] & Revdex.com,  We are extremely sorry to hear about this frustration in regards to your new account and equipment.  Our understanding in the operations dept.  was yourself and the MiCamp Sales Manager had come to an resolve recently in regards to the...

equipment.  It seems based on this the issue is still not fully resolved, but we would like the opportunity to have our Vice President contact you to further discuss.  We always strive to provide great customer service, along with superior products as our A+ Revdex.com rating would indicate.  MiCamp executive will be reaching out shortly to discuss, as we take these matters seriously and only want the best for our customers.  Thank You

Thank you for bringing this formal review to our attention. Since receiving *** *** 's response we  have further researched her refund status and contacted Ms. *** directly. The refund was issued on March  12, 2015 the same day her account was successfully closed with *** ***. At this time, the refund was pending deposit and as the account closed turning off any and all deposit/debit flags resulting in the funds being sent to a holding account at *** ***. Micamp was notified the refund was successfully deposited originally.Micamp Merchant Services has reached out to *** *** directly requesting deposit flags to be turned back on and funds to be released to Ms. ***'s personal account. We have been notified this may take up to 72 business hours to complete and has been relayed to Ms. *** via a phone call on April 2nd 2015. We have asked Ms. *** to reach out to us directly if any further issues have occurred.

To Whom It May Concern, Thank you for bringing this to our attention. Here at Micampwe value our customers and their satisfaction as our top priority. We haveaddressed all complaints and reached a resolution with the merchant directly.The account has been closed on September 30th, 2014 and...

themerchant, [redacted], has accepted the refund amount of $119.70 from MicampMerchant Services.

To Whom It May Concern,  Thank you for bringing this to our attention. Here at Micamp we value our customers andtheir satisfaction as our top priority. We have addressed all complaints andreached a resolution with the merchant directly. The account has been closedand all fees refunded properly...

to the merchant. [redacted] will beretracting his complaint with the Revdex.com.

Micamp has purchased 5 portfolios over the past year.  One of the portfolios purchased was Private Client, in an acquisition scenario we are just buying the residual stream, have no knowledge of the salesperson, or previous issues(if we knew there were any we would not...

have purchased).  Since we have no decision making authority the merchant would have to get resolve from Private Client Services, Harbortouch, and Advantage Leasing.  Please let me know if you have any questions, and if you can remove the complaint from micamp.Thank You,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted] & Revdex.comWe are sorry to hear about the frustration, as customer service is always a top priority at MiCamp.   We would like to address a couple items.   The initial reason for signing up with MiCamp, was we offerred to save money in the monthly cost associated with...

accepting payments, as well as provide an EMV (chip card) compliant machine for no more expense than what was currently being paid with Sqaure.   MiCamp fullfilled on that, as the client consistanly saved over 0.5% in fees every month compared to Square.  Based on the monthly processing volume, not only did the savings cover the small monthly expense of the new equipment; most months there was actually additional savings from previous fees.  Micamp refunded $61 to the client in October, becuase of the original issue with the equipment but was resolved shortly after.  Our understanding is the client decided to change payment processors to her Financial institution on the promise of more rate savings.  We believe we offered very competitive rates, and did exactly what we said we would do in terms of cost. Lastly the $60.45 in fees referenced for not using the account, were for Feb.2016 processing fees, which the account was still open and briefly used.  The clients bank rejected the debit for fees, so that balance is still outstanding to the processing Bank.   Since the account was used, even if only for one transaction the fees cannot be waived.  We have cancelled the Account, and will incur NO fees for March and have waived all cancellation fees outlined on he original contract.   We believe this is fair and satisfies both parties involved.

Dear, [redacted] & Revdex.comWe sincerely apologize about the issue, as it was purely clerical in nature.  When account isclosed, we no longer have access to push or pull funds to the business bank account.  The account was closed beforethe last credit card batch had...

processed, and needed to be re-opened in order to push the funds to the merchant. Those funds were received.  A couple days delayed from the error but received.  The initial $45 in reference to the February2015 fees were valid charges from processing transactions in February before the closure. The fees from March as the account had still been remained open in error, accrued fees of $136.90. The amount of the complaint.   In researching we show this transaction was blocked by the merchant’s bank, as we received an [redacted] reject code. This means the fees were never collected.  While it may have potentially showed pendingin the merchants banks account for a day or two, the pending charge never changed to processing and hence was never paid to MiCamp.  At this time the merchant account is closed and we show no monies owed to the merchant.  We arehappy to provide a refund from our mistake if the merchant would like to call and provide the documentation showing in fact the fees were deducted from herbank balance.MiCamp again apologizes for the issue, and considers the matter rectified and closed.

Dear Revdex.com & Sabrina L Kyte-Gold We sincerely apologize for the trouble you have encountered,  customer service is always a top priority of ours.  The operations manager has informed me a the client has been spoken to, and a resolve is in place.     Thank...

you for bringing this to our attention.