MiCamp Solutions

Review: This is a collection of complaints. I first started my relationship with MiCamp in September 2015 as my small business Merchant. First, the company was calling us and email us to get us to sign with them and as soon as we did they disappeared. It took them 4 weeks to finally get our product and it was the wrong product. I called and emailed several times to get help and nothing! Two months later, I finally get a hold of an Account Representative. She was to close our account and send me a refund. I am still waiting for my refund and its been nearly 3 months. She emails us excuses and we are at a point that we want to sue. Its been 5 months of pure BS!!!Desired Settlement: We would like our $95.94 plus the 6 weeks I was out of business because of not having the equipment and then having to be inconvenienced further with finding a new Merchant and waiting on them to send me the equipment ($1182.12). Plus, my time in having to constantly call and email people to get a status on our equipment and refund ($197.02). This brings my total to $1475.08

Business

Response:

Dear Revdex.com & [redacted]We are very sorry for the frustration this caused, as its always in our best interest to provide the best product and service available. SPARKS NATURALS signed up for a new business merchant account on 10/06/2015, and was sent a Free swiper for an mobile device (phone / tablet). We acknowledge the Clover-Go device was delayed but did not take 6 weeks and was delivered free of charge on 10/28/16. Mrs. [redacted] called to cancel the service on 11/12/16 indicating she signed up with her Bank directly, and the MiCamp operations dept. agreed to cancel the contract with NO fees; refunding any fees charged for the merchant account itself. The account was officially closed within the system on 11/27/16, and the only stipulation was the Free device would need to be returned for the refund to be processed. The equipment was returned to MiCamp on 12/21/16. We attempted to refund the client at that time, but the banking information we originally had on file was no longer valid. After contacting the client, we requested the banking information be updated so that a refund could be processed to her Bank account. The refund for ALL charges incurred was processed and confirmed to be deposited on 01/29/2016 in the amount of $94.95. The balance on the account is $0.00, and free equipment was returned. We consider the matter resolved. In terms of the large dollar amounts being referenced, we have no knowledge what those are in regards to and have Never charged the customer those fees. Sincerely, MiCamp Solutions

Consumer

Response:

First they sent the wrong device and it did take awhile for the wrong device to even show up. I was then ignored by two MiCamp employees and have several emails and phone logs to prove my claims. The banking information never changed and they NEVER called me to get the correct banking information. I am requesting $1475.08 because that is about how much money I lost during those weeks of not having a card reader. The last phone call I had was with Mary who was incredibly rude and I do admit that I said the "F" word once, and I apologize for that. But this is months of just getting no where. I do see they refunded the $94, but this matter is not resolved! They cost my new business a loss and tons of frustration for me. They have horrible customer service and NOW they are lying! I want the $1475.08 or I'll be going after for a lot more!

Business

Response:

Dear Revdex.com & [redacted], Again we sincerely apologize for the frustration, as we make customer service a top priority. There is times our service/product just does not fit everyone's needs. As mentioned, while the device was slow to arrive; it did arrive but you had decided to cancel the service. It is our understanding at this time you found an working alternative to use for your credit card acceptance. We cancelled the service in November2015 having refunded 100% of everything you had ever spent in regards to this account with MiCamp Solutions. Including never charging you for the device itself or the shipping of the device originally or to return it. While we understand frustration may have been created, as service was not to your liking. MiCamp cannot be expected to be liable for lost sales you may have incurred. There is many ways to accept payment in the market place, and if ours was not sufficient for your business, you should have been able to easily setup another way to accept payment from potential customers.At this time we find this request of MiCamp to pay for potential lost sales a non reasonable request, given the client requested to cancel 60 days ago and has never paid for any services/product from our company. Respectfully,

Review: We got Merchant Account [redacted] under name of [redacted] and once we started working with them,they had closed our account suddenly in August 2014 without explaining any reason behind account closure.Now they are holding our money from last 8 months and they are not releasing,When we tried to contact them regarding that no one answers properly and keep giving excuses.Desired Settlement: We want to know how much money they are holding and when they are going to release it.

Business

Response:

Dear Revdex.com & Rohin SrivastavaThis customers merchant account [redacted] was closed by the [redacted] dept at [redacted] & [redacted] on 08/20/2014. The [redacted] dept. closes accounts for a variety of reasons, and the merchant is fully aware of the situation. Merchant has been provided all contact information to the [redacted] dept in order to handle as necessary. MiCamp is not in control of the account at this time, and believe the complaint posted here is not relevant to MiCamp and outside of our control. We understand if there is some frustration by the merchant, but don't believe this is proper forum to go into more detail as the reason the account was closed and reason deposits were held by the Bank. If merchant would like to contact MiCamp we can help facilitate conversations with the Banks [redacted] dept in order to help provide answers. Thank You

Great company. Exceptional customer service. Competitive rates.

Review: Debited account on 7/31/2013 for 798.50, called them 8/13/2013 as to WHAT it was for as NO statement has been provided, to date no reply and I have faxed and left messages.Desired Settlement: With no accountabilty I request a refund.

Business

Response:

The customer refund of $798.50 was provided on 8/16/13.

I tried to cancel my merchant account in Jan no one would return my call. In Feb I called again with the same response some would return my call and cancel the account. After multiple calls and an email. They finally returned my call in March. According to the Gateway services they closed my account March 4th after the new the billing cycle began. That is 2 months of extra charges which is a total of $159.70. This is one of the main reasons I switch companies was poor customer service.

Review: They billed me for services that was free. I have a contract to prove it..

And I have the billing statement.

Business

Response:

We have attempted to contact the merchant recently, but have been unable to do so. We also refund any fees that are erroneously charged, but the merchant continues to process with his account (most recent activity was today), so we believe this may be in error and referring to another merchant processor. Recent processing activity is below:

Report

Date 2/14/2014

Terminal # [redacted]

Batch # [redacted]

Prepaid $0.00

Discount

% Keyed 100.00%

Business

Response:

A refund in the amount of $404.60 has been paid to the merchant and we have addressed all his issues to his satisfaction.

Consumer

Response:

I have received refund, thank you for helping me accomplish this task. I consider this complaint resolved.

Regards,

Review: was told by sales person only charges I would get were 1.5% per dollar +$ 0.10 per transaction. sent my info via email stating in email I was understanding my payment portion would be only for amount listed above. I found out they were having another company take money out of my acct. I spoke with a customer rep. she told me that I could cancle without penalty but would not refund my acct. Spoke with sales rep and was told he would straighten it out that this had happened to others, and he would get back to me. after 2 more phone calls with no response and 11 days I want to file a complaint.Desired Settlement: refund my money

Business

Response:

Dear Mr. [redacted] & Revdex.comI am sorry to hear about the disatisfaction, and as always it’s in our best interest to make sure that every MiCamp customer is handled as best aspossible. We show the account was approved on 01/20/2015 and the FREE mobile swiper was delivered and activatedon 02/06/2015. Mr. [redacted] called on 04/06/2015 requesting the account to be closed, because he was unsure if itwould be used and could not justify any monthly fees. As with all banking merchants accounts theretends to be small monthly fees, even when it goes unused. We are very sorry if there was a mis-understanding and it was not clearer to Mr. [redacted]. We sent a return shipping label to Mr. [redacted] email address on file on 04/13/2015. Once wereceive that FREE swiper back from him, we will be happy to refund all accumulatedmonthly fees while the account was opened. The account was officially closed on 04/15/2015. Our sales supervisor has tried reaching outto Mr. [redacted] over the past week to relay this resolve but been unsuccessful in reaching the merchant. With the agreed upon refund once equipment is returned, MiCamp feels this issue has been addressed to everyone’s satisfaction.Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] Mi camp did leave a message last week after business hours, I called them back the very next morning and have heard nothing from them until tues. may 5th via email, Letting me know they would refund my money once they received their card reader. I responded may 6th letting them know once again, I was told their would be No fees except for "per transaction fee" and that I would send them their Mobil card reader once they put my money back into the account. I find it distasteful on their part that they send you a letter making it sound as if they attempted to reach me and couldn't. I don't believe they will refund the money once they receive the card reader and my recourse would then be to travel to AZ. to file a claim in court. It was not me who misled them. I have no want for their card reader. Put the money back and they can have their reader.

Regards,

Business

Response:

Dear Mr. [redacted] & Revdex.com Again we are sorry for the mis-understanding and felt our initial resolve was adequate to resolve. We further apologize it was not, and have issued a refund check to be mailed to your address on file. A refund cannot be processed tho your bank account, as we no longer have access since closing the account on 04/15/2015. Please send the swiper back to us for free from the call tag emailed once you receive the check in the mail. Thank You,

Review: I had account with this company more than two years , but I am not using there service anymore from last year , I noticed that they charge me every month monthly fee to have this account open , then I decide to close my account with mi camp because iam not using it from long time and I dont wanna pay them each month mothly fees , I called them on monday and they said someone gonna call me from cancellation department with 3 days but no one called me . I called them back on friday then I talk with a person from cancellation department and they told if I cancel my account I have to pay account termination fee, after I told them that iam not in contract with them then they change there topic and told me that now I have to pay different fees of 588.50 for cancelling my account and a another one month of monthly charge in may , my question is that iam not using there service from long time and I already pay them alot why they are charging me that big amount to just cancel my account and they send me bunch of paper work to intial that doesnt even need to cancel my account I dont know im confused please help me with closing my account with them right now.Desired Settlement: I want to close my account with them as soon as possible without charging with these high feeses of 508.50

thankyou

BEWARE!! As a new business I was originally called by these people saying that they could help me accept cards through on of their subsidiaries MiCamp. We agreed to a set amount each month plus the percentage from the cards that I processed. I told them I was a new business and that I didn't process cards but rarely if at all. However they said it would only be $5 per month and then the percentages. I figured this wasn't so bad until they kept taking $30 out of my account every month. I finally had to put a stop payment on my account in order to keep them from withdrawing from my bank account. Months later I got a letter in the mail saying I owed them eight hundred and some change. I gave them a call and Mary B[redacted] was busy so they said she would give me a call back. I agreed and next thing I knew I never got a call back except from a collection agency. I would've been happy to settle up with them but they didn't give me a call back for some time and then sent me strait to collections. All for a company that I never used. I feel tricked but it sounds like they do it a lot to all the small business guys. TONS OF HIDDEN FEES... I would steer wayy clear of this company.

This is a very well run organization, from top to bottom. They are very honest and offer great service to their clients. Its great to see a business run like a well oiled machine, MiCamp is very sound in all areas.

Review: I signed up with MiCamp Solutions to process my credit Card transactions. the sales person [redacted] assured me that I will be charged per transaction and there will be no additional fees. I had tried several times to reach [redacted] and he has not returned my call nor did he respond to the emailed that I had forward to him, I asked if I can cancel at anytime if I don't like the services. I asked about fees he said no fees only when I use the credit card reader. I receive a email $99 PCI notice from your third party and I was not aware of this yearly fee and I have since been calling for answers. By this time I received the card reader I have not made any traction yet MiCamp debited my account $84.95. I was shocked I called and Called till finally [redacted] contacted me and she told me she would waive all fees and closed the account because I never used their services why was I charged she agreed and told me all was right. I went ahead and depute the charges with my bank. By this time they tried to debit my account again for the amount of $104.00 my bank rejected it. I tried emailing Ms [redacted] and she said it was because my bank rejected the debit amount and there was nothing she could do. Now MiCamp Solutions have a collections company calling me g they told me I owe $189.90 to MiCamp and I should pay it so now I know this is not right I never never used their services the card reader never left the box it came in and never did not one transaction and I now being harassed by collection agency. Please help me to resolve this issue I don't owe MiCamp any money.Desired Settlement: I would like MiCamp Solution accept that they are wrong and for this $189.90 to go away. I don't owe them this money.

Business

Response:

Dear, Revdex.com & DR [redacted]We are very sorry for the mis-understanding when you original signed up for the payment processing services. With all regular business merchant accounts there are typically fees generated monthly regardless if its in use or not. With that we fully understand you did not use the product or service and feel no money is owed. The merchant account was established through MiCamp, utilizing one of the large banks. Those collections calls are simply because the monthly fees listed on the contract you signed were not paid. MiCamp will call the collections company hired by the Bank and pay those fees, so your balance is removed and no further negative experience will come to you. We sincerely apologize for the negative experience, and we request that you consider this matter resolved.Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Fantastic company with a very well trained staff.

Review: I was first contacted in July of 2015 by a representative to use their service. At the time I was using Square, so they explained to me the service would pretty much be the same except I would be paying 1% in fees and they would send me an evm compliant machine, which would cost 29.99 mth. They also stated they were no contract and at any time I wanted to cancel my service they would send a box to return the machine. When I signed in September, I received the machine a few days later and it was not ready to take chip cards.they said it would be activated in October. They also put me on a conference call, I guess with the company of the card machine and wanted me to agree to a lease agreement. I kept telling them, No, they said I can return it at anytime. Then they had me switching back and forth with the Mi Camp representative, John, and he assured me that they would take it back, but to just agree with the terminal company. So fast forward six months and the fees that are taken are almost as much as Square. Also, every time I call I am on hold for over thirty minutes before I have to hang up. I finally faxed in a notice of cancellation February 4th, 2016. A few days later I was contacted by Mary. She said I could not cancel as I was on a 48 month contract. I told her that they signed me up and repeatedly stated it was no contract and would even take back the machine. She disagreed and I told her to pull up the recorded conversations. She then stated it was too far back to pull up recorded conversation, and that I needed it in writing. I tried to call John and left a message with him and sent Mary and e-mail with a previous complaint I had had in October. I have not heard anything back from either party since. I just recently had to block them from my bank account. Even without using any of their service I still get charged $65.00 month. If I did sign a "contract" agreement, I was not aware and was fraudulently coerced into signing the document.Desired Settlement: I need Mi Camp to cancel my service immediately and take back the credit card terminal supplied by first data, like they assured me when agreeing to their service.

Business

Response:

Dear [redacted] & Revdex.comWe are sorry to hear about the frustration, as customer service is always a top priority at MiCamp. We would like to address a couple items. The initial reason for signing up with MiCamp, was we offerred to save money in the monthly cost associated with accepting payments, as well as provide an EMV (chip card) compliant machine for no more expense than what was currently being paid with Sqaure. MiCamp fullfilled on that, as the client consistanly saved over 0.5% in fees every month compared to Square. Based on the monthly processing volume, not only did the savings cover the small monthly expense of the new equipment; most months there was actually additional savings from previous fees. Micamp refunded $61 to the client in October, becuase of the original issue with the equipment but was resolved shortly after. Our understanding is the client decided to change payment processors to her Financial institution on the promise of more rate savings. We believe we offered very competitive rates, and did exactly what we said we would do in terms of cost. Lastly the $60.45 in fees referenced for not using the account, were for Feb.2016 processing fees, which the account was still open and briefly used. The clients bank rejected the debit for fees, so that balance is still outstanding to the processing Bank. Since the account was used, even if only for one transaction the fees cannot be waived. We have cancelled the Account, and will incur NO fees for March and have waived all cancellation fees outlined on he original contract. We believe this is fair and satisfies both parties involved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that we are headed in the appropriate direction. Most of the resolutions offered would be satisfactory to me. I will wait until for the business to perform the actions stated. I still have concerns about the terminal machine from First Data, that MiCamp stated to take back if I were to cancel. If I occurred $60.45 in fees for transactions that were made in Feb. , I have no problem taking care of those fees. Regards,[redacted]

Review: On 8/19/2013 Micamp salesperson sent special offers for setting up a merchant account, among which

1. No monthly fee,

2. Flat rate of 1.59% on all cards (or 1.99% for key in the card information),

and said Micamp has lowest rates in industry.

Start from 8/29/2013 the company began to charge a 1.99% on my transaction.

On top of that a charge of $797.21, monthly fee of $14.95 and $29.95, annual fee of $114.90. Up to now the overcharge totals $978.97. Sent email and talk to Micamp many times starting from 9/18/2013. Told Micamp we have a signed document. Micamp apologize but don’t explain how they charge, saying some charges are based on hidden information.Desired Settlement: Get the refund and close the account. Hope there is no more charge.

Business

Response:

On December 10 we spoke with the merchant offering to reduce his rate in addition to providing further education about the applicable rate and fee structures. Consequently, we issued a refund in the mutually agreed upon amount of $157.42. Moreover, the merchant stated he was satisfied with the outcome and requested that we leave his merchant account open, which is what we have done.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will accept this resolution and close my account.

Regards,

Review: In April, I signed up with MiCamp Merchant Services to take credit card payments for a very small business. This was going to be shared with 2 other workers in the same office. There was no mention of reporting all of the charges to the [redacted] which would be attached to my social along with the fact that I had to pay for this service. It was not mentioned that there would be a monthly charge for NOT using the service along with the monthly fee. After receiving the scanner, I contacted customer service that my intention was to use their service via cell phone not the terminal. She said she could swap them out and I asked for an additional device at a cost of $43.00. This whole process to a couple of weeks. I received the devices on 4/28 and only did a test to make sure everything was working. On 4/30, my bank account was charged $67.95 and I had not even used the service as I did not have the equipment. I called on 5/7 to have the service cancelled and my money refunded and a return mailing label to return the devices. I was told it would take up to 72 hours. I have called every day. It is now the 5th business day and I have no response for them. I want this cancelled and my money refunded immediately.Desired Settlement: I believe that I have been somewhat scammed by this company and would like to have the account closed and my money refunded.

Business

Response:

Dear Revdex.com, [redacted]We apologize for the misunderstanding with the opening of your Merchant Account for [redacted]. Because processed credit/debit card transactions are considered revenues for a business, all merchant processors are required by law to report this revenue to the [redacted]. We understand you never used the account and no longer wish to have it open. We have closed the account and have issued a refund in the amount requested of $67.95.We do show there has been some communication with our team and a Call tag was sent to merchant email on file ([redacted]) on 05/11/15Tracking number(s): [redacted]. Please return the equipment for free using that call tag provided. With the refund and closure of this account, MiCamp considers the issue resolved to everyone's satisfaction. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was told on 5/14/2015 that a refund would be issued within 3 to 5 business days. As of this date, 5/27/2015, no refund has been posted to my account. Once this is done, The issue will be resolved.Thanks you for your help.

Regards,

Business

Response:

Dear [redacted], Revdex.comWe show the refund was completed yesterday 06/03/15, so her banking should indicate this once they post. Thank You[redacted]djustment TransactionTypeReferenceNumber[redacted]

Review: I got a call from Micamp credit card processing and they til me about their cheaper prices than square (which I currently use) they said it was $10 a month and only 1.59% for charges for my business. I asked if I can get out of it at any time with no cost to me, they said yes. They pushed and pushed about getting me to sign this paperwork that I had to pull up on my phone and initial and do electric signature, and basically they told me what I just said. I didn't have time to read it through, and I thought I could trust them. Well within 5 days and only 1 transaction for $17- I had almost $35- taken out of my account. I'm a very small business. It's only me, and I can't afford this. I told them in the beginning that I can't afford much at all. So when I finally have someone call me back after calling them three times or more she was very rude to me and said I should of read the contract before I signed. I said your sales rep said it was only $10 a month, why would she lie to me? Anyways I get an email from the rude account manager and it says there's a fee with closing my account!!! Nobody said anything about that either!!! They are a bunch of lying criminals!!! Don't ever do business with this company!!! I'm going to have to close my business account now, just so I don't have anymore money taken out by them!!! Someone needs to shut these people down!!! This isn't right to do to the public!!!!Desired Settlement: I want my money back for their so called service charges that came out within the first 5 days of service that far exceeded the $10 they said over and over to me. I asked over and over, "that's the only charges that I will have to pay right?" And they said yes, so they are complete liars, and I want my money back and them not charge to close my account! This is crazy!,,

Business

Response:

Thank you for bringing this to our attention. Here at Micamp we value our customers and their satisfaction as our top priority. We have addressed all complaints and researched a solution with a merchant directly. The account has been closed on March 10 2015 with no early termination and the merchant, [redacted], has accepted the refund amount of $34.95 from Micamp Merchant Services.This was an isolated incident, and in no way reflects our ethical background at MiCamp. We feel the language in this complaint is excessive and was partially based on some personal business frustrations of the merchant and not only with MiCamp. We would like to request this complaint be removed from public view as it does unrepairable harm in representing the true values of our company and how we treat customers.Thank you,[redacted]Vice President Micamp Merchant Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I have called micamp to cancel my service on 5-20-15, 5-21-15 and 6-2-15 . All three times I was told someone would call me back to cancel and they are still charging my account for services I do not useDesired Settlement: I want micamp to refund the money that they took out of my account on 6-18-15 and 6-30-15 cancel my service with them and never do business with them again!

Business

Response:

Dear [redacted] & Revdex.com,We are very sorry for the inconvenience, and issues you have encountered. Our number one goal is customer service and satisfaction. The credit has been issued, please allow 3-4 business days for that credit to be received, and the account has been closed with no further fees. Sincerely,MiCamp Solutions

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My sales rep is [redacted] at Micamp. I called him in either October or November of 2013 and asked him to cancel my services because I wasn't doing business anymore and had no need for their services any longer. He told me that he would cancel it for me as of that day. In January 2014 I noticed that they were still billing me and money was coming out of my account automatically from [redacted]. I called [redacted] and they said I didn't have an account with them and they didn't know why this money was being automatically taken from my account. It is now April and my bank finally figured out that it was coming from Micamp. So I called them and the lady I spoke with said she did see that it was cancelled but didn't know why I was still being charged. She said she would find out why I was still being charged every month and call me back. She saw that my account was cancelled. I got a call about a half hour later for a supervisor named [redacted] and she said they have no record of [redacted] canceling these services and they don't even show that I had called in since April of 2013. Obviously she is hiding something since the other lady told me she say my account was cancelled. Now [redacted] said I have to pay all charges and some of these charges have gone to collections. This company is dishonest and should be shut down for fraud! I shouldn't be responsible for any of these charges or suffer because of their employees actions. Someone is lying and being deceitful and it sure isn't me. I was told that my account was cancelled the last time I spoke with [redacted] and I was told that I wouldn't be charged anything else.Desired Settlement: I want my account cancelled and all charges reversed on their end and zeroed out - especially the ones in collections. I want a zero balance with this company. I should not owe this company anything for their negligence and fraudulent behaviors.

Review: I was told on the phone over and over that there were no set up charges and no early termination fees for this company. This is one reason I said I would try them. I only had this company for about three months completely unsatisfied with the rates and everything about them and the way they do business. I tried to cancel today and they claim I will owe nearly $1200 in early termination fees. I did not sign any forms saying I would agree to these terms again I was told very clearly by their salesman none of these charges would apply.they claim I did sign a docu-sign document but the one they sent me did not have any early termination information. This is a clear example of deception and bait and switch. I asked for the recordings of my conversation with the sales man telling me they do not charge early termination fee and they claim they have lost it ! They record every single call that comes in but now claim they can't locate it, another one of their lies to steal money.Desired Settlement: I want to simply cancel my account and owe them nothing. I never used their service one time for any thing ! I did not finish setting up the account and never charged any customers accounts but they charged me hundreds. I feel I old them nothing if they pursue this I will sue them personally The lady I talked to last on the phone threaten to black mail me so I could not use any other services from other credit card companies she actually threatened me and she told me that was being recorded. This call to her was on Tuesday, February 16, 2016 about 3 o'clock

Business

Response:

Dear Revdex.com & [redacted] We are very sorry for the inconvenience, as we ofcourse only have the best intentions with new customer and tried to provide the best customer service as possible. We show there was NO setup fees, and FREE equipment was sent to use for the business's payment processing needs. It seems the account was never used and no processing rates were charged. There is however monthly fees associated with an open processing account with the Bank. We try to keep these fees as low as possible, but still enough to be able to provide the service our customers require. I show we sent a prepaid shipping label for you to return the equipment, and the Free equipment was shipped back yesterday 02/24/2016. Our notes indicate that you told the service agent you were cancelling because you no longer wanted to accept credit card as payment from your customers. The equipment you shipped has yet to arrive at our office, but once it does we will cancel the account with no charge and consider this matter resolved.Sincerely,

Review: I requested to cancel my services with this company in October of 2015 and was given the cancellation papers. I filled them out, mailed them in, as well as sending back the equipment. MiCamp continues to charge my account service fees, refuses to answer my calls and emails, and now I have to block them from my bank to get them to stop! I have now had incur more fees to get them to stop. How is doing business like this okay??Desired Settlement: Refund all of the charges since October 2015 and confirm cancellation of my account.

Business

Response:

Dear Revdex.com & Emily Stoddard It seems there was a mis-understanding in the beginning and multiple accounts were opened for the client. After the initial call on 10/14/2015, three (3) of the four (4) accounts were closed and refunds issued for all charges from those three accounts. It was MiCamp's understanding at that time the last (1) account was to remain open to be used for the business. At the end of November merchant called to cancel the final remaining account. MiCamp said the account would be closed once Free equipment was returned. MiCamp sent prepaid shipping label to return equipment at no cost to the merchant, and was received back to MiCamp on 12/07/2015. The final remaining account was inadvertently left open, and closed on 02/06/16. There was no charges to the merchant collected after December, as the ACH for fees was blocked by merchants bank. At this time all accounts are closed and merchant has been refunded all monies owed by MiCamp. We are very sorry for the inconvenience this caused and ofcourse tried to provide the best customer service as possible. At this time we believe the matter as been resolved as best as possible for both parties.Sincerely,