MiCamp Solutions

Cancelled account, but MiCamp continues to debit our account for unknown fees. Customer BEWARE. Had to go through bank for stop payment. No contract. No cancellation fees. But company threatens to charge for them, but will not produce paperwork showing proof. Horrible company. Stay away!!!!!!!!!

Dear, [redacted] & Revdex.comWe sincerely apologize about the issue, as it was purely clerical in nature.  When account isclosed, we no longer have access to push or pull funds to the business bank account.  The account was closed beforethe last credit...

card batch had processed, and needed to be re-opened in order to push the funds to the merchant. Those funds were received.  A couple days delayed from the error but received.  The initial $45 in reference to the February2015 fees were valid charges from processing transactions in February before the closure. The fees from March as the account had still been remained open in error, accrued fees of $136.90. The amount of the complaint.   In researching we show this transaction was blocked by the merchant’s bank, as we received an [redacted] reject code. This means the fees were never collected.  While it may have potentially showed pendingin the merchants banks account for a day or two, the pending charge never changed to processing and hence was never paid to MiCamp.  At this time the merchant account is closed and we show no monies owed to the merchant.  We arehappy to provide a refund from our mistake if the merchant would like to call and provide the documentation showing in fact the fees were deducted from herbank balance.MiCamp again apologizes for the issue, and considers the matter rectified and closed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com, [redacted]We apologize for the misunderstanding with the opening of your Merchant Account for [redacted].   Because processed credit/debit card transactions are considered revenues for a business, all merchant processors are required by law to report this...

revenue to the [redacted].   We understand you never used the account and no longer wish to have it open.   We have closed the account and have issued a refund in the amount requested of $67.95.We do show there has been some communication with our team and a Call tag was sent to merchant email on file ([redacted]) on 05/11/15Tracking number(s): [redacted].   Please return the equipment for free using that call tag provided.  With the refund and closure of this account, MiCamp considers the issue resolved to everyone's satisfaction. Sincerely,

Dear Mr. [redacted] & Revdex.com Again we are sorry for the mis-understanding and felt our initial resolve was adequate to resolve.  We further apologize it was not, and have issued a refund check to be mailed to your address on file.  A refund cannot be processed tho your bank account, as we no longer have access since closing the account on 04/15/2015.   Please send the swiper back to us for free from the call tag emailed once you receive the check in the mail. Thank You,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com & [redacted], We sincerely apologize for the experience you had with MiCamp.  We show the two months of fees were never collected, as no fees were collected.   That said we value our customer service and always try to handle every account best we can....

  MiCamp has removed the collections fees, and any merchant account fees that were originally owed.   At this time your account is closed and the balance owed is zero $0.00.  MiCamp considers the issue resolved.

Dear Revdex.com & [redacted]
We are very sorry for the frustration this caused, as its always in our best interest to provide the best product and service available.   SPARKS NATURALS signed up for a new business merchant account on 10/06/2015, and was...

sent a Free swiper for an mobile device (phone / tablet).    We acknowledge the Clover-Go device was delayed but did not take 6 weeks and was delivered free of charge on 10/28/16.   
Mrs. [redacted] called to cancel the service on 11/12/16 indicating she signed up with her Bank directly, and the MiCamp operations dept. agreed to cancel the contract with NO fees; refunding any fees charged for the merchant account itself.  The account was officially closed within the system on 11/27/16, and the only stipulation was the Free device would need to be returned for the refund to be processed.   
The equipment was returned to MiCamp on 12/21/16.  We attempted to refund the client at that time,  but the banking information we originally had on file was no longer valid.   After contacting the client, we requested the banking information be updated so that a refund could be processed to her Bank account.   The refund for ALL charges incurred was processed and confirmed to be deposited on 01/29/2016 in the amount of $94.95.  
The balance on the account is $0.00, and free equipment was returned.  We consider the matter resolved.   In terms of the large dollar amounts being referenced, we have no knowledge what those are in regards to and have Never charged the customer those fees.
Sincerely, 
MiCamp Solutions

Dear, Revdex.com & DR [redacted]We are very sorry for the mis-understanding when you original signed up for the payment processing services.  With all regular business merchant accounts there are typically fees generated monthly regardless if its in use or not.   With that we...

fully understand you did not use the product or service and feel no money is owed.   The merchant account was established through MiCamp, utilizing one of the large banks.   Those collections calls are simply because the monthly fees listed on the contract you signed were not paid.  MiCamp will call the collections company hired by the Bank and pay those fees, so your balance is removed and no further negative experience will come to you. We sincerely apologize for the negative experience, and we request that you consider this matter resolved.Thank You,

Dear Revdex.com & Rohin SrivastavaThis customers merchant account [redacted] was closed by the [redacted] dept at [redacted] & [redacted] on 08/20/2014.  The [redacted] dept. closes accounts for a variety of reasons, and the merchant is fully aware of the situation.  ...

Merchant has been provided all contact information to the [redacted] dept in order to handle as necessary.   MiCamp is not in control of the account at this time, and believe the complaint posted here is not relevant to MiCamp and outside of our control.  We understand if there is some frustration by the merchant, but don't believe this is proper forum to go into more detail as the reason the account was closed and reason deposits were held by the Bank.   If merchant would like to contact MiCamp we can help facilitate conversations with the Banks [redacted] dept in order to help provide answers. Thank You

Review: First, this company completely misrepresented themselves. The ad I clicked on was for a free Apple credit card processor. The agent seemed to be legit, but after my account was fraud entry charged I realized this is a scam. The agent explained that nothing would be done until I sent him my business EIN number which I never did but immediately my account was charged . There were hidden fees that wee never explained and I can NEVER reach anyone during supposed business hours. I've had to put stop payments on charges from them even after only speaking to a guy once and he was so called processing the cancellation. This company is so unprofessional in ways that I can't even describe. Even after submitting a claim to my bank which stops the payment, they change their name in order to try an recoupe funds from a service that is non existent. I've NEVER used the service not one time beacaue I never provided my EIN. I'm usually more cautious , but I gave.my banking info simply because in order to receive funds from a processor it does have to be linked to a bank. But I never discussed or authorized, nor was it explained to me when the slick salesman got my info. I've emailed and called continuously , no response. I'm thinking of just closing my account so these people won't continue to compromise it. This is really sad and MiCamp should not be accredited by the Revdex.com. Then they have the ordacity to send me a collection notice but continue to charge my account!Desired Settlement: Cancel my account as I have tried to on numerous occasions.

Business

Response:

Dear Revdex.com & [redacted], We sincerely apologize for the experience you had with MiCamp. We show the two months of fees were never collected, as no fees were collected. That said we value our customer service and always try to handle every account best we can. MiCamp has removed the collections fees, and any merchant account fees that were originally owed. At this time your account is closed and the balance owed is zero $0.00. MiCamp considers the issue resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My wife and I opened Sakura Sushi and Steak in Scottsdale in September of 2012. This was our first restaurant venture. We were having difficulty with our initial credit card service and our point of service vendor, just contacting them for info was a challenge. We were so lucky when 2 of the crew from Micamp, [redacted] and [redacted], came to eat at our restaurant. From that moment we knew we had found both a new vendor and a group that we honestly consider our "partner" helping our business. They explained everything to us in terms we could understand and referred us to our new point of service provider. I recommend them wholeheartedly for the 2013 Revdex.com Ethics Award.

Review: I closed my merchant account on Feb. 10th 2015. As of that time Micamp reopened my account because I had one more deposit that needed to be processed into my account which they did not do. At that time Feb Feb.11th 2015 I was told the account was 100% closed and I would never be receiving a charge from them again. On March 2nd 2015 Micamp took out yet another fee of $ 45. I made several calls to Micamp. To [redacted], and [redacted]. I was told it was a mixup and the account would be closed and I would be refunded my monthly fees. It did not happen. April 2nd 2015 another $ 136.90 was taken from my bank account! I call Micamp To find out they still forgot to close my account and now can not close it until they credit me back the money. Which means this is an ongoing thing. They have to reopen my account to credit it then charge me each month for opening it! I want my money returned and absolutely NO charges ever taken from my account again. I am not your customer, nor have I been since February. You are taking unauthorized money out of my account because your company can't do business correctly. And in return you treat me with disrespect on the phone and never return phone calls.Desired Settlement: A full refund and them NEVER to have access to take money from my account again!

Business

Response:

Dear, [redacted] & Revdex.comWe sincerely apologize about the issue, as it was purely clerical in nature. When account isclosed, we no longer have access to push or pull funds to the business bank account. The account was closed beforethe last credit card batch had processed, and needed to be re-opened in order to push the funds to the merchant. Those funds were received. A couple days delayed from the error but received. The initial $45 in reference to the February2015 fees were valid charges from processing transactions in February before the closure. The fees from March as the account had still been remained open in error, accrued fees of $136.90. The amount of the complaint. In researching we show this transaction was blocked by the merchant’s bank, as we received an [redacted] reject code. This means the fees were never collected. While it may have potentially showed pendingin the merchants banks account for a day or two, the pending charge never changed to processing and hence was never paid to MiCamp. At this time the merchant account is closed and we show no monies owed to the merchant. We arehappy to provide a refund from our mistake if the merchant would like to call and provide the documentation showing in fact the fees were deducted from herbank balance.MiCamp again apologizes for the issue, and considers the matter rectified and closed.

Review: I canceled service on June 16th before I ever receive any services or products. They continued to charge my bank account through September. When I tried to get them to refund my fees I was told the employee who I spoke with earlier was no longer with the company and that he handled the cancelation incorrectly and they have been unwilling to help or refund fees.Desired Settlement: Refund of all costs if $169.69

Business

Response:

To Whom It May Concern, Thank you for bringing this to our attention. Here at Micampwe value our customers and their satisfaction as our top priority. We haveaddressed all complaints and reached a resolution with the merchant directly.The account has been closed on September 30th, 2014 and themerchant, [redacted], has accepted the refund amount of $119.70 from MicampMerchant Services.

Review: I received a solicitation from this company indicating they could provide he services for merchant transactions at a cost less than I was currently being charged by Square, the representative sent me over faxed information indicating what the charges would be. Instead of a flat rate of 3% from square, I was going to get closer to 1.5%. After reviewing a number of statements it was apparent that I was being charge close to 6% for transactions. When I raise the issue with Micamp, they said that I had agreed to cancellation terms in an electronic signature which was a standard electronic adhesion term in the electronic signature. The cancellation fee was more than $500. This company is very bad in its misrepresentation and business practices.Desired Settlement: I wish to be out of this agreement and refunded the additional charges.

Business

Response:

Dear Mr. [redacted] & Revdex.com

Review: MiCamp sold me a Clover POS system that could not read weight embedded bar codes as my business requires. I asked several times before purchasing the system if it could read weight embedded bar codes and I was told it could. Upon reviving the system it was soon apparent that the POS could not read the weight embedded bar codes as they had promised. They tried to get me to redesign my entire business to get it to work with their system but I could not. I asked them to send a pick up for it and to release me from the lease I had signed as I could not use the Clover POS system because it would not do what they had promised it would do. They said they would. I never received a pickup for the Clover. I called, emailed and text but no pick up. They said they emailed them but I never got any email from them. Then they said they mailed them but I never got mail from them. It is three months now and I am still being billed $147 dollars a month from First Data for the Clover and $39 per month from MiCamp for the Clover and I never used it one day. I ended up spending $40 to ship it back and still have not heard from them. I didn't have any problem receiving emails when they were trying to get me as a client but now it is cold silence.Desired Settlement: I want to be released from the lease agreement as I was lied to in order to get me to sign and I want a full refund for the fees I was charged and for my cost of shipping the Clover back.

Business

Response:

Dear [redacted] & Revdex.comWe are sincerely sorry for the frustration, and ofcourse never meant to create additional workload to the merchant when switching services. After having a Local Account Manager speak with the customer, its seems the real frustration was with the Point Of Sale system not being able to do everything wanted. We dont believe there was any problems with the actual service provided by MiCamp, but more of an equipment problem with the Point Of Sale in which MiCamp was a reseller of. We believe we have reached an solution that both parties have agreed upon, to allow the merchant to return the equipment and be refunded any equipment charges already paid. This resolution is in process, and should be fully handled within 30 days. Sincerely,MiCamp Solutions

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: When signing up for service, [redacted], called me a hundred times to close the contract for their service. After signing up and being promised two mobile swipers for free, this company illegally went into my bank account and TOOK 65.00. I never received the swipers and never started using the service but I was being charged.

I call [redacted] numerous times to correct this matter and after numerous attempts, there was a $15.00 credit into my account but never the $65.00

Speaking to him today October 7, 2014, he told me that they were sending me out new swipers and there would be a credit of 39.00 put into my account but he was unsure about the additional $15.00. When questioning him about the rest of my money owed he became rude and questioned if I wanted to keep the service, insisting that I cancel. Following his urging, I stated that I wanted to cancel and then was transferred to a [redacted]. She was extremely rude and unprofessional and was more interested in deflecting the blame of the poor service I received from them on me than she was on resolving the situation.

After our debate, she sent me a cancellation form that I am supposed to complete and return but I refuse to do so because by signing it says I agree to them imposing cancellation fees for a service I never started. Which basically gives them permission to go back into my account and steal more of my money.

DO NOT USE THIS COMPANY! THEY ARE TRUE SCAM ARTIST AT WORK OPERATING WITH A BUSINESS LICENSE!Desired Settlement: I want to receive every dime of my money back and not be charged any fees (cancellation or any other hidden fees) to get out of a service I never started.

Business

Response:

To Whom It May Concern, Thank you for bringing this to our attention. Here at Micamp we value our customers andtheir satisfaction as our top priority. We have addressed all complaints andreached a resolution with the merchant directly. The account has been closedand all fees refunded properly to the merchant. [redacted] will beretracting his complaint with the Revdex.com.

Review: I stoped using MICAMP MERCHANT SERVICES the last quarter of 2012 due to a NEW Anual fee they were going to start charging me.They have also started to charge an annual PCI compliance.The main reason I stopped using this service is because they were charging me twice as much in fees as the sales person led me to believe I would be charged.I canceled my service with [redacted] to do business with this company in good faith as the sales person told me I would save 40-50% EACH MONTH.This was not true and in fact I was paying more.(I am now with a company that has much more reasonable fees and am paying 40% less in fees than micamp was charging me.)

I have not had time to take action until now due to having to run a business.

Since I no longer use MICAMP MERCHANT SERVICES and they have made quite enough profit from my business since I do not use their service I wish to have my service terminated with NO EARLY TERMINATION FEE...

I do not wish to take legal action in court if possible but will if they continue to charge me fees.

I think this is only fair since they locked me into a non cancelable agreement with [redacted] and I will continue to have to pay that company monthly fees for another 2-3 years.Desired Settlement: Termination of my service/agreement with NO EARLY TERMINATION FEE

Business

Response:

We have cancelled the account effective today and are waiving the early termination fee, as requested.

Review: I allowed [redacted] to advertise my business. I paid them $100 a month to do so. At the same time MiCamp contacted me and said they would take over my credit card processing. I let them do that. They never connected me to [redacted].[redacted] or any other gateway so my site was for all purposes down for 5 months while I was paying them and [redacted]. The total out of pocket expense was about $1000.00. This did not account for lost business because the site was not able not make a sale.Desired Settlement: $1000.00 or more refunded to me!

Business

Response:

Dear Revdex.com & [redacted], We are sorry the merchant account has not worked out for you and your online website. MiCamp is in NO WAY associated with [redacted] or the fees they charge for services. Your company was referred by them as a company in need of a merchant account to accept credit card for payment. We show that you were setup with Global Gateway E4, and you should have received an welcome email to [redacted].[redacted] in order to activate that gateway account, and integrate into your shopping cart. If your shopping cart will not integrate with that option, we can setup a new authorize.net gateway account for free in order for you to start accepting payment. At this time your merchant fees for having this account open during this time was $398.69. We show that a refund of $99 was already sent in order to cover the cost of your previous processors termination fee. If you wish to keep the merchant account and switch to authorize.net, MiCamp can additionally refund $299.69 as you had not used the account.We hope to keep your business, and get this amicably resolved. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Many credit card processing companies can get you a good rate and get your money from the customer's card to your bank account, but sooner or later you will have an issue with any of them. I am impressed with how far above and beyond MiCamp has gone to make a bad situation right. They have been available for me to vent and b& to while trying to sort everything out... all day-every day. I don't usually leave a review for a company, but I felt the need to share such a positive experience when it is usually the other way around. MiCamp has impressive customer service!