MiCamp Solutions

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com, [redacted]We apologize for the misunderstanding with the opening of your Merchant Account for [redacted].   Because processed credit/debit card transactions are considered revenues for a business, all merchant processors are required by law to report this revenue...

to the [redacted].   We understand you never used the account and no longer wish to have it open.   We have closed the account and have issued a refund in the amount requested of $67.95.We do show there has been some communication with our team and a Call tag was sent to merchant email on file ([redacted]) on 05/11/15Tracking number(s): [redacted].   Please return the equipment for free using that call tag provided.  With the refund and closure of this account, MiCamp considers the issue resolved to everyone's satisfaction. Sincerely,

Dear Revdex.com & [redacted]We are very sorry for the frustration this caused, as its always in our best interest to provide the best product and service available.   SPARKS NATURALS signed up for a new business merchant account on 10/06/2015, and was sent a Free swiper for an mobile device...

(phone / tablet).    We acknowledge the Clover-Go device was delayed but did not take 6 weeks and was delivered free of charge on 10/28/16.   Mrs. [redacted] called to cancel the service on 11/12/16 indicating she signed up with her Bank directly, and the MiCamp operations dept. agreed to cancel the contract with NO fees; refunding any fees charged for the merchant account itself.  The account was officially closed within the system on 11/27/16, and the only stipulation was the Free device would need to be returned for the refund to be processed.   The equipment was returned to MiCamp on 12/21/16.  We attempted to refund the client at that time,  but the banking information we originally had on file was no longer valid.   After contacting the client, we requested the banking information be updated so that a refund could be processed to her Bank account.   The refund for ALL charges incurred was processed and confirmed to be deposited on 01/29/2016 in the amount of $94.95.  The balance on the account is $0.00, and free equipment was returned.  We consider the matter resolved.   In terms of the large dollar amounts being referenced, we have no knowledge what those are in regards to and have Never charged the customer those fees. Sincerely, MiCamp Solutions

Dear [redacted] & Revdex.comWe are sincerely sorry for the frustration, and ofcourse never meant to create additional workload to the merchant when switching services.   After having a Local Account Manager speak with the customer, its seems the real frustration was with the Point Of Sale...

system not being able to do everything wanted.   We dont believe there was any problems with the actual service provided by MiCamp,  but more of an equipment problem with the Point Of Sale in which MiCamp was a reseller of.   We believe we have reached an solution that both parties have agreed upon, to allow the merchant to return the equipment and be refunded any equipment charges already paid.  This resolution is in process, and should be fully handled within 30 days.  Sincerely,MiCamp Solutions

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com & [redacted] We are very sorry for the inconvenience, as we ofcourse only have the best intentions with new customer and tried to provide the best customer service as possible.  We show there was NO setup fees, and FREE equipment was sent to use for the...

business's payment processing needs.  It seems the account was never used and no processing rates were charged.  There is however monthly fees associated with an open processing account with the Bank.  We try to keep these fees as low as possible, but still enough to be able to provide the service our customers require. I show we sent a prepaid shipping label for you to return the equipment, and the Free equipment was shipped back yesterday 02/24/2016.  Our notes indicate that you told the service agent you were cancelling because you no longer wanted to accept credit card as payment from your customers.  The equipment you shipped has yet to arrive at our office, but once it does we will cancel the account with no charge and consider this matter resolved.Sincerely,

Dear Revdex.com & [redacted],  We are sorry the merchant account has not worked out for you and your online website.   MiCamp is in NO WAY associated with [redacted] or the fees they charge for services.  Your company was referred by them as a company in need of a...

merchant account to accept credit card for payment.   We show that you were setup with Global Gateway E4, and you should have received an welcome email to [redacted].[redacted] in order to activate that gateway account, and integrate into your shopping cart.  If your shopping cart will not integrate with that option,  we can setup a new authorize.net gateway account for free in order for you to start accepting payment.   At this time your merchant fees for having this account open during this time was $398.69.  We show that a refund of $99 was already sent in order to cover the cost of your previous processors termination fee.  If you wish to keep the merchant account and switch to authorize.net,  MiCamp can additionally refund $299.69 as you had not used the account.We hope to keep your business, and get this amicably resolved. Thank You

Dear Mr. [redacted] & Revdex.comI have been notified of your formal complaint, and apologize for the service and lack of resolve.  Its always our best intention to provide quality customer service, and fair/competitive rates that allow us to also maintain proper margins to service our clients.  I...

do want to make note that while there was a couple months rates/fees were high as mentioned, the remaining months the avg's where in the 3% range.    The high months pertained simply to an Annual fee and a one-time technology fee accessed globally to all merchants.  These two fees were made notice on previous months statement messaging, to help insure there was no surprise..  I have requested your account to be closed with no termination fee, and refund any fees (if any) from Feb2016 that may have been assessed.  We believe this should resolve the complaint and only wish we had the opportunity beforehand to resolve the rate/fees issue as we likely would have been able to solve before getting to this point. Thank You

Dear [redacted] & Revdex.com,We are very sorry for the inconvenience, and issues you have encountered.  Our number one goal is customer service and satisfaction.   The credit has been issued,  please allow 3-4 business days for that credit to be received, and the account has...

been closed with no further fees. Sincerely,MiCamp Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told on 5/14/2015 that a refund would be issued within 3 to 5 business days.  As of this date, 5/27/2015, no refund has been posted to my account.  Once this is done, The issue will be resolved.Thanks you for your help.
Regards,
[redacted]

Dear Mr. [redacted] & Revdex.comI am sorry to hear about the disatisfaction, and as always it’s in our best interest to make sure that every MiCamp customer is handled as best aspossible.   We show the account was approved on 01/20/2015 and the FREE mobile swiper was delivered and...

activatedon 02/06/2015.   Mr. [redacted] called on 04/06/2015 requesting the account to be closed, because he was unsure if itwould be used and could not justify any monthly fees.  As with all banking merchants accounts theretends to be small monthly fees, even when it goes unused.   We are very sorry if there was a mis-understanding and it was not clearer to Mr. [redacted].  We sent a return shipping label to Mr. [redacted] email address on file on 04/13/2015.  Once wereceive that FREE swiper back from him, we will be happy to refund all accumulatedmonthly fees while the account was opened.  The account was officially closed on 04/15/2015.  Our sales supervisor has tried reaching outto Mr. [redacted] over the past week to relay this resolve but been unsuccessful in reaching the merchant. With the agreed upon refund once equipment is returned, MiCamp feels this issue has been addressed to everyone’s satisfaction.Thank You,

Dear Revdex.com & [redacted],
  Again we sincerely apologize for the frustration, as we make customer service a top priority.  There is times our service/product just does not fit everyone's needs.   As mentioned, while the device was slow to arrive; it did arrive but you had decided to cancel the service.  It is our understanding at this time you found an working alternative to use for your credit card acceptance.   We cancelled the service in November2015 having refunded 100% of everything you had ever spent in regards to this account with MiCamp Solutions.   Including never charging you for the device itself or the shipping of the device originally or to return it.   
While we understand frustration may have been created, as service was not to your liking.  MiCamp cannot be expected to be liable for lost sales you may have incurred.  There is many ways to accept payment in the market place, and if ours was not sufficient for your business, you should have been able to easily setup another way to accept payment from potential customers.
At this time we find this request of MiCamp to pay for potential lost sales a non reasonable request,  given the client requested to cancel 60 days ago and has never paid for any services/product from our company.
 
Respectfully,

Dear Revdex.com & Sabrina L Kyte-Gold

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We sincerely apologize for the trouble you have encountered,  customer service is always a top priority of ours.  The operations manager has informed me a the client has been spoken to, and a resolve is in place.     Thank you for bringing this to our attention.

Dear [redacted] & Revdex.com,We are very sorry for the inconvenience, and issues you have encountered.  Our number one goal is customer service and satisfaction.   The credit has been issued,  please allow 3-4 business days for that credit to be received, and the...

account has been closed with no further fees. Sincerely,MiCamp Solutions

Dear Revdex.com & [redacted]
We are very sorry for the frustration this caused, as its always in our best interest to provide the best product and service available.   SPARKS NATURALS signed up for a new business merchant account on 10/06/2015, and was...

sent a Free swiper for an mobile device (phone / tablet).    We acknowledge the Clover-Go device was delayed but did not take 6 weeks and was delivered free of charge on 10/28/16.   
Mrs. [redacted] called to cancel the service on 11/12/16 indicating she signed up with her Bank directly, and the MiCamp operations dept. agreed to cancel the contract with NO fees; refunding any fees charged for the merchant account itself.  The account was officially closed within the system on 11/27/16, and the only stipulation was the Free device would need to be returned for the refund to be processed.   
The equipment was returned to MiCamp on 12/21/16.  We attempted to refund the client at that time,  but the banking information we originally had on file was no longer valid.   After contacting the client, we requested the banking information be updated so that a refund could be processed to her Bank account.   The refund for ALL charges incurred was processed and confirmed to be deposited on 01/29/2016 in the amount of $94.95.  
The balance on the account is $0.00, and free equipment was returned.  We consider the matter resolved.   In terms of the large dollar amounts being referenced, we have no knowledge what those are in regards to and have Never charged the customer those fees.
Sincerely, 
MiCamp Solutions

Dear Revdex.com, [redacted]We apologize for the misunderstanding with the opening of your Merchant Account for [redacted].   Because processed credit/debit card transactions are considered revenues for a business, all merchant processors are required by law to report this...

revenue to the [redacted].   We understand you never used the account and no longer wish to have it open.   We have closed the account and have issued a refund in the amount requested of $67.95.We do show there has been some communication with our team and a Call tag was sent to merchant email on file ([redacted]) on 05/11/15Tracking number(s): [redacted].   Please return the equipment for free using that call tag provided.  With the refund and closure of this account, MiCamp considers the issue resolved to everyone's satisfaction. Sincerely,

Dear [redacted], Revdex.comWe show the refund was completed yesterday 06/03/15, so her banking should indicate this once they post.  Thank You[redacted]djustment TransactionTypeReferenceNumber[redacted]

Dear, Revdex.com & DR [redacted]We are very sorry for the mis-understanding when you original signed up for the payment processing services.  With all regular business merchant accounts there are typically fees generated monthly regardless if its in use or not.   With that we...

fully understand you did not use the product or service and feel no money is owed.   The merchant account was established through MiCamp, utilizing one of the large banks.   Those collections calls are simply because the monthly fees listed on the contract you signed were not paid.  MiCamp will call the collections company hired by the Bank and pay those fees, so your balance is removed and no further negative experience will come to you. We sincerely apologize for the negative experience, and we request that you consider this matter resolved.Thank You,

Dear Mr. [redacted] & Revdex.comI am sorry to hear about the disatisfaction, and as always it’s in our best interest to make sure that every MiCamp customer is handled as best aspossible.   We show the account was approved on 01/20/2015 and the FREE mobile swiper was...

delivered and activatedon 02/06/2015.   Mr. [redacted] called on 04/06/2015 requesting the account to be closed, because he was unsure if itwould be used and could not justify any monthly fees.  As with all banking merchants accounts theretends to be small monthly fees, even when it goes unused.   We are very sorry if there was a mis-understanding and it was not clearer to Mr. [redacted].  We sent a return shipping label to Mr. [redacted] email address on file on 04/13/2015.  Once wereceive that FREE swiper back from him, we will be happy to refund all accumulatedmonthly fees while the account was opened.  The account was officially closed on 04/15/2015.  Our sales supervisor has tried reaching outto Mr. [redacted] over the past week to relay this resolve but been unsuccessful in reaching the merchant. With the agreed upon refund once equipment is returned, MiCamp feels this issue has been addressed to everyone’s satisfaction.Thank You,

Dear, [redacted] & Revdex.comWe sincerely apologize about the issue, as it was purely clerical in nature.  When account isclosed, we no longer have access to push or pull funds to the business bank account.  The account was closed beforethe last credit...

card batch had processed, and needed to be re-opened in order to push the funds to the merchant. Those funds were received.  A couple days delayed from the error but received.  The initial $45 in reference to the February2015 fees were valid charges from processing transactions in February before the closure. The fees from March as the account had still been remained open in error, accrued fees of $136.90. The amount of the complaint.   In researching we show this transaction was blocked by the merchant’s bank, as we received an [redacted] reject code. This means the fees were never collected.  While it may have potentially showed pendingin the merchants banks account for a day or two, the pending charge never changed to processing and hence was never paid to MiCamp.  At this time the merchant account is closed and we show no monies owed to the merchant.  We arehappy to provide a refund from our mistake if the merchant would like to call and provide the documentation showing in fact the fees were deducted from herbank balance.MiCamp again apologizes for the issue, and considers the matter rectified and closed.