MiCamp Solutions

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was told on 5/14/2015 that a refund would be issued within 3 to 5 business days.  As of this date, 5/27/2015, no refund has been posted to my account.  Once this is done, The issue will be resolved.Thanks you for your help.

Regards,

Dear Revdex.com & Emily Stoddard 
 
It seems there was a mis-understanding in the beginning and multiple accounts were opened for the client.  After the initial call on 10/14/2015,...

 three (3) of the four (4) accounts were closed and refunds issued for all charges from those three accounts.  It was MiCamp's understanding at that time the last (1) account was to remain open to be used for the business.   At the end of November merchant called to cancel the final remaining account.  MiCamp said the account would be closed once Free equipment was returned.   MiCamp sent prepaid shipping label to return equipment at no cost to the merchant, and was received back to MiCamp on 12/07/2015.   The final remaining account was inadvertently left open, and closed on 02/06/16.  There was no charges to the merchant collected after December, as the ACH for fees was blocked by merchants bank.   At this time all accounts are closed and merchant has been refunded all monies owed by MiCamp.    We are very sorry for the inconvenience this caused and ofcourse tried to provide the best customer service as possible.   At this time we believe the matter as been resolved as best as possible for both parties.
Sincerely,

Dear Revdex.com & [redacted],
  Again we sincerely apologize for the frustration, as we make customer service a top priority.  There is times our service/product just does not fit everyone's needs.   As mentioned, while the device was slow to arrive; it did arrive but you had decided to cancel the service.  It is our understanding at this time you found an working alternative to use for your credit card acceptance.   We cancelled the service in November2015 having refunded 100% of everything you had ever spent in regards to this account with MiCamp Solutions.   Including never charging you for the device itself or the shipping of the device originally or to return it.   
While we understand frustration may have been created, as service was not to your liking.  MiCamp cannot be expected to be liable for lost sales you may have incurred.  There is many ways to accept payment in the market place, and if ours was not sufficient for your business, you should have been able to easily setup another way to accept payment from potential customers.
At this time we find this request of MiCamp to pay for potential lost sales a non reasonable request,  given the client requested to cancel 60 days ago and has never paid for any services/product from our company.
 
Respectfully,

On December 10 we spoke with the merchant offering to reduce his rate in addition to providing further education about the applicable rate and fee structures.  Consequently, we issued a refund in the mutually agreed upon amount of $157.42.  Moreover, the merchant stated he was satisfied...

with the outcome and requested that we leave his merchant account open, which is what we have done.

First they sent the wrong device and it did take awhile for the wrong device to even show up. I was then ignored by two MiCamp employees and have several emails and phone logs to prove my claims. The banking information never changed and they NEVER called me to get the correct banking information. I am requesting $1475.08 because that is about how much money I lost during those weeks of not having a card reader. The last phone call I had was with Mary who was incredibly rude and I do admit that I said the "F" word once, and I apologize for that. But this is months of just getting no where. I do see they refunded the $94, but this matter is not resolved! They cost my new business a loss and tons of frustration for me. They have horrible customer service and NOW they are lying! I want the $1475.08 or I'll be going after for a lot more!

A refund in the amount of $404.60 has been paid to the merchant and we have addressed all his issues to his satisfaction.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted], Revdex.comWe show the refund was completed yesterday 06/03/15, so her banking should indicate this once they post.  Thank You[redacted]djustment TransactionTypeReferenceNumber[redacted]

We have attempted to contact the merchant recently, but have been unable to do so.  We also refund any fees that are erroneously charged, but the merchant continues to process with his account (most recent activity was today), so we believe this may be in error and referring to another merchant...

processor.  Recent processing activity is below:

Report

Date               2/14/2014

Terminal #      [redacted] 

Batch #          [redacted] 

Prepaid          $0.00

Discount

% Keyed        100.00%

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that we are headed in the appropriate direction.  Most of the resolutions offered would be satisfactory to me.  I will wait until for the business to perform the actions stated.  I still have concerns about the terminal machine from First Data, that MiCamp stated to take back if I were to cancel.  If I occurred $60.45 in fees for transactions that were made in Feb. , I have no problem taking care of those fees.  
Regards,[redacted]

Dear Mr. [redacted] & Revdex.comI am sorry to hear about the disatisfaction, and as always it’s in our best interest to make sure that every MiCamp customer is handled as best aspossible.   We show the account was approved on 01/20/2015 and the FREE mobile swiper was...

delivered and activatedon 02/06/2015.   Mr. [redacted] called on 04/06/2015 requesting the account to be closed, because he was unsure if itwould be used and could not justify any monthly fees.  As with all banking merchants accounts theretends to be small monthly fees, even when it goes unused.   We are very sorry if there was a mis-understanding and it was not clearer to Mr. [redacted].  We sent a return shipping label to Mr. [redacted] email address on file on 04/13/2015.  Once wereceive that FREE swiper back from him, we will be happy to refund all accumulatedmonthly fees while the account was opened.  The account was officially closed on 04/15/2015.  Our sales supervisor has tried reaching outto Mr. [redacted] over the past week to relay this resolve but been unsuccessful in reaching the merchant. With the agreed upon refund once equipment is returned, MiCamp feels this issue has been addressed to everyone’s satisfaction.Thank You,

Dear Revdex.com & [redacted]
 

13.2px;">We are very sorry for the inconvenience, as we ofcourse only have the best intentions with new customer and tried to provide the best customer service as possible.  We show there was NO setup fees, and FREE
equipment was sent to use for the business's payment processing needs.  It seems the account was never used and no processing rates were charged.  There is however monthly fees associated with an open
processing account with the Bank.  We try to keep these fees as low as possible, but still enough to be able to provide the service our customers require. I show we sent a prepaid shipping label for you to return the 
equipment, and the Free equipment was shipped back yesterday 02/24/2016.  Our notes indicate that you told the service agent you were cancelling because you no longer wanted to accept credit card as payment
from your customers.  The equipment you shipped has yet to arrive at our office, but once it does we will cancel the account with no charge and consider this matter resolved.
Sincerely,

Dear Revdex.com & Sabrina L Kyte-Gold

sans-serif;"> 
We sincerely apologize for the trouble you have encountered,  customer service is always a top priority of ours.  The operations manager has informed me a the client has been spoken to, and a resolve is in place.     Thank you for bringing this to our attention.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
They said I Wrote they they used excessive language, and they did. I didn't make that up. Plus I haven't got my refund d back yet like they said too.  Hopefully I will get it back. Thank you

Regards,

Thank you for bringing this formal review to our attention. Since receiving [redacted] 's response we  have further researched her refund status and contacted Ms. [redacted] directly. The refund was issued on March  12, 2015 the same day her account was successfully closed with [redacted]. At this time, the refund was pending deposit and as the account closed turning off any and all deposit/debit flags resulting in the funds being sent to a holding account at [redacted]. Micamp was notified the refund was successfully deposited originally.Micamp Merchant Services has reached out to [redacted] directly requesting deposit flags to be turned back on and funds to be released to Ms. [redacted]'s personal account. We have been notified this may take up to 72 business hours to complete and has been relayed to Ms. [redacted] via a phone call on April 2nd 2015. We have asked Ms. [redacted] to reach out to us directly if any further issues have occurred.

Dear [redacted] & Revdex.com,We are very sorry for the inconvenience, and issues you have encountered.  Our number one goal is customer service and satisfaction.   The credit has been issued,  please allow 3-4 business days for that credit to be received, and the...

account has been closed with no further fees. Sincerely,MiCamp Solutions

Thank you for bringing this to our attention. Here at Micamp we value our customers and their satisfaction as our top priority. We have addressed all complaints and researched a solution with a merchant directly. The account  has been closed on March 10 2015 with no early termination and the...

merchant, [redacted], has accepted the refund amount of $34.95 from Micamp Merchant Services.This was an isolated incident, and in no way reflects our ethical background at MiCamp. We feel the language in  this complaint is excessive and was partially based on some personal business frustrations of the merchant and not only with MiCamp. We would like to request this complaint be removed from public view as it does unrepairable harm in representing the true values of our company and how we treat customers.Thank you,[redacted]Vice President Micamp Merchant Services

To Whom It May Concern, Thank you for bringing this to our attention. Here at Micampwe value our customers and their satisfaction as our top priority. We haveaddressed all complaints and reached a resolution with the merchant directly.The account has been closed on...

September 30th, 2014 and themerchant, [redacted], has accepted the refund amount of $119.70 from MicampMerchant Services.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will accept this resolution and close my account.

Regards,