MiCamp Solutions

Dear Mr. [redacted] & Revdex.com Again we are sorry for the mis-understanding and felt our initial resolve was adequate to resolve.  We further apologize it was not, and have issued a refund check to be mailed to your address on file.  A refund cannot be processed tho your bank account, as we no longer have access since closing the account on 04/15/2015.   Please send the swiper back to us for free from the call tag emailed once you receive the check in the mail. Thank You,

this company is a con charged my account and then sent to collection for an account I didn't even have

Dear Revdex.com & [redacted], We sincerely apologize for the experience you had with MiCamp.  We show the two months of fees were never collected, as no fees were collected.   That said we value our customer service and always try to handle every account best we can....

  MiCamp has removed the collections fees, and any merchant account fees that were originally owed.   At this time your account is closed and the balance owed is zero $0.00.  MiCamp considers the issue resolved.

To Whom It May Concern,  Thank you for bringing this to our attention. Here at Micamp we value our customers andtheir satisfaction as our top priority. We have addressed all complaints andreached a resolution with the merchant directly. The account has been closedand...

all fees refunded properly to the merchant. [redacted] will beretracting his complaint with the Revdex.com.

Dear Revdex.com & Emily Stoddard 
 
It seems there was a mis-understanding in the beginning and multiple accounts were opened for the client.  After the initial call on 10/14/2015,...

 three (3) of the four (4) accounts were closed and refunds issued for all charges from those three accounts.  It was MiCamp's understanding at that time the last (1) account was to remain open to be used for the business.   At the end of November merchant called to cancel the final remaining account.  MiCamp said the account would be closed once Free equipment was returned.   MiCamp sent prepaid shipping label to return equipment at no cost to the merchant, and was received back to MiCamp on 12/07/2015.   The final remaining account was inadvertently left open, and closed on 02/06/16.  There was no charges to the merchant collected after December, as the ACH for fees was blocked by merchants bank.   At this time all accounts are closed and merchant has been refunded all monies owed by MiCamp.    We are very sorry for the inconvenience this caused and ofcourse tried to provide the best customer service as possible.   At this time we believe the matter as been resolved as best as possible for both parties.
Sincerely,

Dear Revdex.com & [redacted]
 

13.2px;">We are very sorry for the inconvenience, as we ofcourse only have the best intentions with new customer and tried to provide the best customer service as possible.  We show there was NO setup fees, and FREE
equipment was sent to use for the business's payment processing needs.  It seems the account was never used and no processing rates were charged.  There is however monthly fees associated with an open
processing account with the Bank.  We try to keep these fees as low as possible, but still enough to be able to provide the service our customers require. I show we sent a prepaid shipping label for you to return the 
equipment, and the Free equipment was shipped back yesterday 02/24/2016.  Our notes indicate that you told the service agent you were cancelling because you no longer wanted to accept credit card as payment
from your customers.  The equipment you shipped has yet to arrive at our office, but once it does we will cancel the account with no charge and consider this matter resolved.
Sincerely,

Dear [redacted] & Revdex.comWe are sincerely sorry for the frustration, and ofcourse never meant to create additional workload to the merchant when switching services.   After having a Local Account Manager speak with the customer, its seems the real frustration was with the Point Of...

Sale system not being able to do everything wanted.   We dont believe there was any problems with the actual service provided by MiCamp,  but more of an equipment problem with the Point Of Sale in which MiCamp was a reseller of.   We believe we have reached an solution that both parties have agreed upon, to allow the merchant to return the equipment and be refunded any equipment charges already paid.  This resolution is in process, and should be fully handled within 30 days.  Sincerely,MiCamp Solutions

Dear [redacted] & Revdex.com
We are sorry to hear about the frustration, as customer service is always a top priority...

at MiCamp.   We would like to address a couple items.   The initial reason for signing up with MiCamp, was we offerred to save money in the monthly cost associated with accepting payments, as well as provide an EMV (chip card) compliant machine for no more expense than what was currently being paid with Sqaure.   MiCamp fullfilled on that, as the client consistanly saved over 0.5% in fees every month compared to Square.  Based on the monthly processing volume, not only did the savings cover the small monthly expense of the new equipment; most months there was actually additional savings from previous fees.  
Micamp refunded $61 to the client in October, becuase of the original issue with the equipment but was resolved shortly after.  Our understanding is the client decided to change payment processors to her Financial institution on the promise of more rate savings.  We believe we offered very competitive rates, and did exactly what we said we would do in terms of cost. 
Lastly the $60.45 in fees referenced for not using the account, were for Feb.2016 processing fees, which the account was still open and briefly used.  The clients bank rejected the debit for fees, so that balance is still outstanding to the processing Bank.   Since the account was used, even if only for one transaction the fees cannot be waived.  
We have cancelled the Account, and will incur NO fees for March and have waived all cancellation fees outlined on he original contract.   We believe this is fair and satisfies both parties involved.

Dear Mr. [redacted] & Revdex.com

small; font-family: arial, sans-serif;">I have been notified of your formal complaint, and apologize for the service and lack of resolve.  Its always our best intention to provide quality customer service, and fair/competitive rates that allow us to also maintain proper margins to service our clients.  
I do want to make note that while there was a couple months rates/fees were high as mentioned, the remaining months the avg's where in the 3% range.    The high months pertained simply to an Annual fee and a one-time technology fee accessed globally to all merchants.  These two fees were made notice on previous months statement messaging, to help insure there was no surprise..  
I have requested your account to be closed with no termination fee, and refund any fees (if any) from Feb2016 that may have been assessed.  We believe this should resolve the complaint and only wish we had the opportunity beforehand to resolve the rate/fees issue as we likely would have been able to solve before getting to this point. 
Thank You

To Whom It May Concern,  Thank you for bringing this to our attention. Here at Micamp we value our customers andtheir satisfaction as our top priority. We have addressed all complaints andreached a resolution with the merchant directly. The account has been closedand...

all fees refunded properly to the merchant. [redacted] will beretracting his complaint with the Revdex.com.

Dear Revdex.com & [redacted],  We are sorry the merchant account has not worked out for you and your online website.   MiCamp is in NO WAY associated with [redacted] or the fees they charge for services.  Your company was referred by them as a company in need of...

a merchant account to accept credit card for payment.   We show that you were setup with Global Gateway E4, and you should have received an welcome email to [redacted].[redacted] in order to activate that gateway account, and integrate into your shopping cart.  If your shopping cart will not integrate with that option,  we can setup a new authorize.net gateway account for free in order for you to start accepting payment.   At this time your merchant fees for having this account open during this time was $398.69.  We show that a refund of $99 was already sent in order to cover the cost of your previous processors termination fee.  If you wish to keep the merchant account and switch to authorize.net,  MiCamp can additionally refund $299.69 as you had not used the account.We hope to keep your business, and get this amicably resolved. Thank You

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] Mi camp did leave a message last week after business hours, I called them back the very next morning and have heard nothing from them until tues. may 5th via email,  Letting me know they would refund my money once they received their card reader. I responded may 6th letting them know once again, I was told their would  be No fees except for "per transaction fee" and that I would send them their Mobil card reader  once they put my money back into the account.   I find it distasteful on their part that they send you a letter making it sound as if they attempted to reach me and couldn't. I don't believe they will refund the money once they receive the card reader and my recourse would then be to travel to AZ. to file a claim in court.    It was not me who misled them.  I have no want for their card reader. Put the money back and they can have their reader. 

Regards,

Dear Revdex.com & Rohin SrivastavaThis customers merchant account [redacted] was closed by the [redacted] dept at [redacted] & [redacted] on 08/20/2014.  The [redacted] dept. closes accounts for a variety of reasons, and the merchant is fully aware of the situation.  ...

Merchant has been provided all contact information to the [redacted] dept in order to handle as necessary.   MiCamp is not in control of the account at this time, and believe the complaint posted here is not relevant to MiCamp and outside of our control.  We understand if there is some frustration by the merchant, but don't believe this is proper forum to go into more detail as the reason the account was closed and reason deposits were held by the Bank.   If merchant would like to contact MiCamp we can help facilitate conversations with the Banks [redacted] dept in order to help provide answers. Thank You

Dear [redacted] & Revdex.comWe are sincerely sorry for the frustration, and ofcourse never meant to create additional workload to the merchant when switching services.   After having a Local Account Manager speak with the customer, its seems the real frustration was with the Point Of...

Sale system not being able to do everything wanted.   We dont believe there was any problems with the actual service provided by MiCamp,  but more of an equipment problem with the Point Of Sale in which MiCamp was a reseller of.   We believe we have reached an solution that both parties have agreed upon, to allow the merchant to return the equipment and be refunded any equipment charges already paid.  This resolution is in process, and should be fully handled within 30 days.  Sincerely,MiCamp Solutions

Dear Revdex.com & [redacted],  We are sorry the merchant account has not worked out for you and your online website.   MiCamp is in NO WAY associated with [redacted] or the fees they charge for services.  Your company was referred by them as a company in need of...

a merchant account to accept credit card for payment.   We show that you were setup with Global Gateway E4, and you should have received an welcome email to [redacted].[redacted] in order to activate that gateway account, and integrate into your shopping cart.  If your shopping cart will not integrate with that option,  we can setup a new authorize.net gateway account for free in order for you to start accepting payment.   At this time your merchant fees for having this account open during this time was $398.69.  We show that a refund of $99 was already sent in order to cover the cost of your previous processors termination fee.  If you wish to keep the merchant account and switch to authorize.net,  MiCamp can additionally refund $299.69 as you had not used the account.We hope to keep your business, and get this amicably resolved. Thank You

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have received refund, thank you for helping me accomplish this task. I consider this complaint resolved.

Regards,

Dear Mr. [redacted] & Revdex.com

small; font-family: arial, sans-serif;">I have been notified of your formal complaint, and apologize for the service and lack of resolve.  Its always our best intention to provide quality customer service, and fair/competitive rates that allow us to also maintain proper margins to service our clients.  
I do want to make note that while there was a couple months rates/fees were high as mentioned, the remaining months the avg's where in the 3% range.    The high months pertained simply to an Annual fee and a one-time technology fee accessed globally to all merchants.  These two fees were made notice on previous months statement messaging, to help insure there was no surprise..  
I have requested your account to be closed with no termination fee, and refund any fees (if any) from Feb2016 that may have been assessed.  We believe this should resolve the complaint and only wish we had the opportunity beforehand to resolve the rate/fees issue as we likely would have been able to solve before getting to this point. 
Thank You

Dear [redacted] & Revdex.com
We are sorry to hear about the frustration, as customer service is always a top priority...

at MiCamp.   We would like to address a couple items.   The initial reason for signing up with MiCamp, was we offerred to save money in the monthly cost associated with accepting payments, as well as provide an EMV (chip card) compliant machine for no more expense than what was currently being paid with Sqaure.   MiCamp fullfilled on that, as the client consistanly saved over 0.5% in fees every month compared to Square.  Based on the monthly processing volume, not only did the savings cover the small monthly expense of the new equipment; most months there was actually additional savings from previous fees.  
Micamp refunded $61 to the client in October, becuase of the original issue with the equipment but was resolved shortly after.  Our understanding is the client decided to change payment processors to her Financial institution on the promise of more rate savings.  We believe we offered very competitive rates, and did exactly what we said we would do in terms of cost. 
Lastly the $60.45 in fees referenced for not using the account, were for Feb.2016 processing fees, which the account was still open and briefly used.  The clients bank rejected the debit for fees, so that balance is still outstanding to the processing Bank.   Since the account was used, even if only for one transaction the fees cannot be waived.  
We have cancelled the Account, and will incur NO fees for March and have waived all cancellation fees outlined on he original contract.   We believe this is fair and satisfies both parties involved.