Michael & Son Services Inc

Most of the service persons are good.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This
is extremely unprofessional on the Business' part. Whatever it is said by the
business here, it is fully untrue. I would like to ask Revdex.com to close this case
with this last statement from me. As mentioned earlier, the reason of my
complaint being submitted to the Revdex.com is for the public/other clients or
potential clients to know that Michal and Son is not a trustworthy, honest
company to rely on. I truly feel they are out preying on customers, especially,
on the ones who do not have any understanding on the service they need or what
the business is recommending about equipment they are servicing or repairing. It
is like going to an unscrupulous auto service shop and they come up with a list
of repairs/parts a car does not need.
For
the record -- none of the items mentioned by Mr. Vance were offered. They
couldn’t  – because, they know that they rendered
zero service to may equipment.  I will
not entertain in responding in detail to any part of their statement.  I am happy that this will be settled in court
as they have chosen to do so. Again, the truth will prevail, because I do want to believe in the system.
Mr. Vance, just rememer, that whoever walks with integrity, walks secure.
Regards,
[redacted]

Stephen provided good service.

Shaw T. came to my house on the same day I called for service. He was polite and informative in making the plumbing repair I needed. He got the job done quickly and correctly. I am very pleased with the service he provided.

I would recommend Michael and Son. They are very knowledge.

I had a very good experience with Elias. He was patient and informative. Also, very polite

Thank you for allowing us to respond to our customer's concern Michael and Son Services arrived at our customer's home to install a New [redacted] Heat Pump System. On Dec . 2011 we performed  a routine Maintenance Tune Up and found no concerns. In July 2011 we checked on the unit and adjusted the...

refrigerant charge, cleared drain and replaced the air filter. April 5th 2014 we were scheduled to go out because our customer had concerns wit the AC. We arrived and found the system low on refrigerant, the air filter was dirty and we saw a need after further research to perform a leak search. We performed the refrigerant leak test and found a leak in the tubing at the outdoor unit, repaired the leak, charged the unit and replaced the air filter. On June 19th 2014 we arrived to the customer's house to find the drain line trap clogged, cleared and checked the refrigerant, everything was operating as it should be. June 30th we were called back and found some concerns accessing the customer's preexisting drain line for evaluation regarding the drain clogged issues. We added an additional sensor for water protection at no cost to the customer. July 1, 2014 we ran a new drain for for the unit at no cost to our customer, checked the refrigerant pressure, and found the attic fan was non operational. July 15th, 2014 we were called because customer had no AC we diagnosed and found the blower motor needed to be replaced. Our customer's unit is warrantied. We ordered the motor, board, and transformer, installed these parts and tested. Everything was working as it should. December 9, 2014 we checked on the unit, adjusted refrigerant, checked over the system and everything was tested and working. March 25th, 2015 the unit was not defrosting properly, we added refrigerant. On May 8th 2015 unit was low on refrigerant, charged and scheduled return for leak test and repair. We returned to seal all refrigerant leaks in system. Tested work everything is working as it should. 
All unit concerns  have been corrected under warranties. At this time everything is working normally. As
it is impossible to predict any future issues of mechanical
equipment, it is important to keep the air filter clean and maintained on a
regular basis. Failure to do so will cause added stress to the system. which can  result in equipment and or part failures including
refrigerant leaks. Michael and Son Services strongly believe a replacement of the unit is not necessary. We have
not found any particular concerns  to deem the unit as a “lemon” . We believe the
unit to be in good working condition and free of any defects. Unit is still
under  manufacturer warranty and we will
continue to respond in a timely manner to correct any issues covered at no expense to our customer. This was a truly a regular service call, these type of things do happen which id why we have our regular season tuneups to catch these concerns before they happen and her coverage covered these type of concerns If our customer has any questions please contact us directly so we can further assist. If there are no further issues please consider closing this matter as satisfied.

Service call was made late in the day on a weekend. The heat would not come on. The problem was diagnosed quickly and repaired quickly.
Would recommend Michael & Son Services.

Excellent professional work by Luis the plumber ! Please advise Michael & son owner of Luis's work representing the excellent reputation and leadership of the Company .
Frank B[redacted]

I have had Michael and Son do work for me twice and they have been wonderful. They are very professional, from arriving during the scheduled window to going over all of my options for repair work. I never felt like they were trying to sell me unnecessary work or parts. I will definitely be using them again in the future.

Date: Tue, Apr 12, 2016 at 4:50 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>, Vance S[redacted] <[redacted]@michaelandson.com>In Response to [redacted]Michael and Son Services completed all the work for [redacted], prior to him writing this Revdex.com. We spoke...

to [redacted] today and he confirmed that there was no work left undone. [redacted], also stated he is not asking for a refund. He stated that everything in his house is in working order and he will write you to let you know that his concern has been satisfied.Please consider this matter closed. Roselyn C. MAssistant Manager - Customer Relations Department Michael & Son Services, Inc.5740 General Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####

Robert N. was our technician for our A/C repair during the recent heat wave. He was professional and diligent and we enjoyed working with him.

5 Stars to Thomas Coyle for doing an extremely thorough HVAC inspection and providing a comprehensive recap of his analysis. Thomas is a very diligent and capable technician who can be trusted completely.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
The unit was repaired long term and is working fine both heat and air conditioner. As seen here Michel and sons are pushing new units. Frankly, we need to be reimbursed for their charges and we will consider the issue resolved. Nothing drastic was needed to make the unit run good and long term so to speak. Just knowledge of parts and this unit.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We use Michael & Son Services because they are excellent in doing business. They stand behind their work I am very pleased with them

Efficient and friendly diagnosis of my plumbing issue (leak coming through 1st floor ceiling). Troy was careful to cause as little damage to my ceiling as possible to look for the leak, and immediately consulted his HVAC colleagues once it looked as though it could be an issue with condensation in my heat pump system.
Cleaned everything up afterword, and checked in later to make sure the issue was being followed up properly. Great experience

[redacted] did speak with Vance S[redacted] the 20th of October. An agreement was reached to refund him $492.56, but it was explained to him that he needed to sign our Release of Liability form that was sent to him before a refund could be issued. The form was sent the same day that Mr. S[redacted] spoke to [redacted], but it was never signed and returned back to Michael and Son Services. The form was resent again today. Once he signs the release of liability, we will begin the refund process. As of this moment, his refund is pending.

Excellent, timely and professional service.

We were instructed by [redacted] Johnson
which items were to be repaired. We were never shown a Home Inspection
Report to go by, we were given verbal instructions. We repaired the
items...

she requested, she paid us and acknowledge satisfactory completion
of the repairs. 
When
we were contacted by [redacted] (new owner), we told her would
would need permission from the new owner (herself) to discuss the repairs with
her. [redacted] gave us permission to discuss the repairs with her. When I discussed the work we performed for [redacted]
with [redacted], she discovered there were many items that should
have been addressed and were not. **. [redacted] is more than willing to
confirm this information. She can be reached at ###-###-#### or via email at [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: We only signed a contract with Michael & Son.  We did not sign a contract with [redacted].  We only wanted our air conditioner fixed.  Michael & Son told us over the phone that we needed to replace our air conditioning system and our furnace, which was only 9 years old, without even checking to see if the a-coil could be replaced.  We also have found out that there are still R22 air conditioners being sold which Michael & Son did not inform us that this was an option.  We should not have had to replace the furnace.  We were told by Michael & Son that they had a subcontractor who was experienced in installing oil fired furnaces and they would be the people doing the installation as Michael & Son did not install oil furnaces.  We did not sign a separate contract with [redacted] as it was stated on Michael & Son's contract that [redacted] would be installing it.  In order to protect thems[redacted] Michael & Son had us write a separate check to [redacted] for their services and is now trying to make that our contract with [redacted].  Again we did not choose [redacted] to do the installation nor did we have the intention of replacing our furnace. Regards,[redacted]