Michael & Son Services Inc

Curtis was courteous and efficient technician. He showed up on time and was diligent in getting the winter inspection and service done in a timely manner.

I called about some plumbing issues and Matt S[redacted] was sent to my house. He did the repairs efficiently and neatly, and afterward did a whole-house plumbing check. He found that one of my hot water heaters was in very bad shape. (It was quite old.) He then replaced it on the same visit and hauled away the old one. I think he saved me from a big mess - the old one looked ready to start leaking at any time. He was friendly, pleasant, and skilled. The next time I need a plumber, I will be sure to ask for Matt.

On Saturday, December 10, 2016 at 1:45pm, a Michael & Sons Plumbing Technician by the name of Mr. Matthew S[redacted] conducted and installed a new 7/8
HP Garbage Disposal at my residence to replace an old HP Garbage Disposal which
were installed by a previous Plumber from Michael & Sons Inc in the year 2009 by the name of Mr. Shaw. Mr. S[redacted] were very diligence and professional towards explaining the three options I can choose from in selecting a new HP Garbage Disposal, payment plans, and important steps of maintenance that I need to conduct
bi-weekly to extend the efficiency and proper care of my new device. Because of Mr. S[redacted]'s high level of performance in conducting this task, I submit this excellant review and reward him a rating of 10

we received great service each time from Michael and Sons Inc

We purchased a generator on 10-29-16 and called Michael and Son's of Raleigh to come and wire it into the house. For the initial inspection appointment, my husband came home from work to be there to speak with the tech himself to ensure everything was the way he wanted it. The tech Brent/Bett advised what kind of electrical box we would need and ordered the part. I then receive a phone call from Michael and Son's advising the incorrect part was ordered and that they would need to order the correct one and reschedule our appointment. The next appointment was on 11-23-16, which my husband TOOK OFF from work to be there in case there were any problems, questions or concerns that may arise. When the tech Brent/Brett shows up on 11-23-16, he advises my husband that AGAIN, the wrong part was ordered and that he would be unable to complete our installation. At this point, my blood is BOILING and I call Michael and Son's to speak with someone. I was connected to the electrical manager Jason M[redacted] to whom I explained our entire ordeal up to this point. He assured me that he would personally look into this situation and assured me that once everything was complete that he would discount our service for all the inconvenience we have endured. On our next scheduled appointment which was 1-7-17, I called and asked to speak with Jason M[redacted] again, to ensure that both him and the tech take out all the parts to make sure these were correct, only to find out Jason was no longer there. I was connected to another manger, Lou, to whom I had to AGAIN explain the ENTIRE situation ALL OVER AGAIN. Why don't they document customer's calls and issue's so we don't have to continue to repeat our concerns??? Our next rescheduled appointment was on 1-7-17, however, this was the day of the snow/ice storm in Wake and Johnston county, so yet again, our appointment was rescheduled as the tech was unable to make it out to our house. The last appointment was on 1-16-17, in which we FINALLY got our generator installed. Once the install was complete, I called and left a voicemail for Lou, to which I have YET to receive a phone call back. I called Lou again on 1-23-17, with another voicemail left. So, from 11-1-16 to 1-23-17, Michael and Son's show they don't care about their customer's, guess they only want the $1,850 from us for the generator install. This is the WORST EXPERIENCE EVER and we will NEVER do business with them again!!!!!!!

We requested to have 4 new light fixtures installed in our kitchen. Along with removing an old fixture. Our electrician explained all our options before giving us a price. We agreed with the estimate and all the work was done very efficiently, with no problems at all.
All the work was completed with no problems. Jose E did a great job. We have used Michael & Son on twice in the past with very happy results. Would gladly reccomend them to anyone.

Thank you for allowing us to work with you on our customers concern. We are very sorry for this experience and want to make things right.I spoke with the customer and we are making changes to their home today to correct the hot water concern.
Thanks again Vance...

S[redacted]

Our service technician Wael was fantastic. He went out of his way to try and diagnose the problem. When it was discovered that the leak in our home was not plumbing related, he did not charge us for the service call. Very professional and efficient.

Thank you for allowing
us to respond to this concern.  Michael
& Son have no record of a concern with this customer’s electric furnace...

complaint. 
We are sorry for this
concern and would be more than happy to offer our customer $75.00 in Michael
& Son store credit to settle this concern.

I have used this company for services before and today proves why I will keep calling. I had an appointment with Todd K, just like previous experiences he was very professional and knowledgeable. After the appointment as he was leaving he noticed that I was having car troubles and he went out of his way to turn back to see what was wrong. He helped me get my car working again which was a huge help for me that he did not have to do. Thanks again.

Excellent work done!

very good

I would like to thank Brandon W[redacted] for a job well done. Brandon went over and beyond the call of duty to satisfy me and impressed me greatly with his professionalism and his ability to do the job as well as anyone could have possibly done. He was very neat about his work and very neatly dressed to represent his company. It was a pleasure to work with Brandon on this project.

[redacted]
[redacted]
[redacted]
[redacted]In response to [redacted],Michael and Son Services has not heard from [redacted] regarding the concerns listed in this complaint.This is a 3-yr old system, that she has had...

free inspections on.The unit was installed on 8/10/2012. We would like for [redacted] to give us a call regarding her concerns. Roselyn *. M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]
[redacted]Office # ###-###-####Fax # ###-###-####

Michael & Son Norfolk. Received electrical and HVAC systems review today.

The seasonal check up of my homes heating and system filter was easy to schedule, and the technician called 30 minutes ahead to confirm his arrival within the two hour window promised. Check up and testing followed by recommendations did not take more than 45 minutes.

If this customer has a concern regarding us no longer servicing commercial work she should call us and not a filed complaint. Please have her call the office and we will go over where things stand in regards to our operation dealing with commercial units.
Please close this concern...

and we will handle this directlyThanks Vance

High praise for plumbing specialist Abdul R[redacted]. Mr. R[redacted] is very efficient and most hard working. He is excellent at explaining procedures, prices, and suggested or necessary follow up requirements, Michael & Son should be most proud of this fine worker and gentleman!

From: Roselyn M[redacted] Date: Tue, Jan 5, 2016 at 5:01 PMSubject: In response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>In response to [redacted]Michael and Son Services appreciates [redacted] response to the $1,100 price that was offered for the water service job that we performed at his home. After speaking with the customer, he did confirm that every thing is working well in with the services that we provided. This price was offered to him as a courtesy. The pricing that he was originally given by Michael and Son is in line with what our competitors offered. Our original price was $1,400, our competitors gave him a price of $1,300. As a courtesy and to help satisfy our customer, we, then, offered to do the job for [redacted] at $1,100. If he is willing to accept this offer, Michael and Son Services would be happy to adjust his price to $1,100. If the customer declines this offer, Michael and Son Services would like to move forth with closing this matter. Roselyn ** M[redacted]Customer Relations Department Michael & Son Services, Inc.5740 General Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####

My experience was extremely positive. The technician was able to promptly complete the repair. This was a second opinion, the first company, Len the Plumber looked at the job for 90 minutes and then said they would have to tear up my bathroom, another company would need to fix the tile work, and the charge was close to 1500. The plumber Trai Fixed it without tearing anything. Left the place looking as if he had not even been there.
I don't know why I didn't just call Michael and son first. I will from now on. I would highly recommend this company.