Michael & Son Services Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This matter was discussed with Vance S[redacted], on February 3rd, it was left unresolved.  I asked for a refund of the $89.00 service call charges, Mr. S[redacted] said he would talk to the appropriate person regarding a refund. I have not heard from Mr. S[redacted], nor have I received a refund, as of today February 6th.
Regards,
[redacted]

Please accept our apology we are sending the check to the customer again this week as the last check was returned to our office.We have every intention to solve our customers concern. Please close this matter as resolved and if there is a need for the customer to reply I am sure he will respond to let you know. Otherwise I will confirm that our check will be in the mail at 4pm on friday 24th in the amount of $750.Thanks Vance

We had called 2 other electrical companies but Michael and Son was the only one that responded. David R. came on time to look at our problem. He was very polite and took the time to explain everything to us. I would highly recommend Michael and Son and would ask for David R. again.

Stevie A. of Michael & Son Services went above and beyond to satisfy me. He came out on Friday as scheduled to replace my hot water tank. I mentioned that I wanted to replace the old, ugly linoleum flooring prior to installing the new tank. While we had to move the appointment to "first thing" Monday; he made arrangements with Michael and Son Services to send a "handy man" to lay the floor after he took out the old tank. He installed the new tank on the new floor. My utility room looks better too! Stevie A. was professional. He kept me informed and did an outstanding job. He politely answered my questions. I would highly recommend him. I would also request him to do any future plumbing jobs in my home.

I have always been impressed by Michael and Sons technicians. They are professional, respectful and informative.

In Response to [redacted]Michael and Son services does not see a need to buy...

the customer new cabinets. The crack that he is referring to is a stress crack that is less than 1" long and can be repaired by pulling the screw out, gluing the area and pre-drilling a permanent hole for the screw to go in that will hold his dishwasher in place. This screw is in a hidden location behind the rubber piece that holds the dishwasher in place. I have attached a picture. If the customer chooses to buy new cabinets, Michael and Son will give him a credit up to $100 towards the purchase of a new cabinet.

The work they did in my house and the installation of a new hot water system was very good. We have not any problem.

Professional, knowledgable, quick and thorough. Did I forget to mention fair price as well!

Michael and Sons is my go-to plumber. I have always been pleased with their work and their technicians. I find them completely trustworthy and their prices reasonable.

Wayne J[redacted] from Michael & Son Services came to fix my heater on Saturday, he was very knowledgeable and friendly, he not only fixed the problem, and also gave me lots of useful tips on how to take good care of the heater. In addition, he was very honest about everything. We highly recommend him and the company to anyone who has heater or air condition problems.

Today, August 22, 2016, our 20kw whole house generator was serviced by Neville M[redacted], of Michael & Son Services. The technician, Neville, was prompt, courteous, and very knowledgeable for the maintenance task to be performed. We highly recommend Neville M[redacted] and Michael & Son Services for electrical work.

I have been using Michael & Son for the past couple of years, they are always on time, courteous, friendly and always do the job right. They never make a mess, always clean up and leave things the way they found them. I will continue to use for a long time.

Kenny gave great service in a time of need. Our really old water heater was leaking badly and he was able to come in and replace it for us. Kenny went above and beyond to get things back to normal in our household and we thank him for it!

If you need plumbing services in the Alexandria, VA area call Michael and Sons and ask for Troy C. He is an extremely knowledgeable, efficient, and thorough plumber. He is extremely patient explaining everything in detail to me as we were through all the plumbing projects. Excellent!!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Reply with proofs;   DEAR SIR,  RESPECTFULLY I WOULD LIKE TO SUBMIT THAT::::::He did not say any charges like $89.00 for diagonistic  before starting the job. I told him just tune up and it was used in last winter. If something is wrong dont touch it.Tune up if its working.Otherwise just leave it. How long would it take to check if this device needs more work or not tunable.Just by checking the on/off switch. Because I know how they make money. So my doubt was 100% correct. When he gave me the estimate of $695.00 .After a few days I called automatic Climate and he did not say any big replacement of fan etc. Plus he was complaining that some untrained person had messed up the fan wiring .You can call and verify from him. It is not old enough case. You can call him and verify what was wrong He did not not replace even a single thing. In addition he charged the freeon of 3 lbs $45/lb.
Regards,
[redacted]

Wonderful electric service by Paul B[redacted]rom Michael & Son Services. He was very knowledgeable and did great job repairing and updating electric service to our home that was built in the 1960's. We highly recommend him.

Thank you for allowing us to respond.  We found that [redacted]'s unit could not be repaired to give them a long term fix so therefore, we offered them the option to replace the unit.  If [redacted] wouldn't mind showing us the repair receipt, perhaps we can review and evaluate the overall issues we have missed so that in the future, we can perform better on matters such as this.

This unfortunately has been a long process over several weeks and now I'm at the point where several complaints are necessary.
I had a brand new HVAC system installed 3 years ago. A year later the AC broke and Michael and sons spent several hot days in my house doing everything they could to hit replace it but eventually did. Meaning several days wasted.
2 years later it broke again. This took several service calls to "fix" it where they applied a "bandaid" to fix it and had to come back weeks later the spend seven hours again in a very hot house to fix it. 4 days later it broke again. After calling them 4 times in one day they finally showed up at 5:30 in the evening to fix the problem they created, at this point my house was 87 degrees.
I have now spent several weeks trying to contact someone to get some sort of compensation for this problem they have created. Honest,y feeling that if I was a man they would have taken care of this a long time ago. No one will call me back when they say they will, I'm guessing f they hope I'll just let it go. I was offered a $100 credit which is a joke considering the time that has been spent dealing wth this product they installed. After dealing with K. M[redacted] Priscilla, Carlos, Wayne, Maurice and lastly Vance S[redacted] in customer service, I have gotten nowhere and am appalled by their dismal service and complete lack of caring for their customers.
I truly wish my warranty wasn't with them becaus now I'm stuck if I don't want to spend an arm and a leg the next time his new system breaks down again.
I warn anyone who is considering doing business with them to stear clear.

We are so completely thrilled with the work that Michael and Sons has provided to us in the past 4 months. Our most recent experience was with Harrison P., a perfectly lovely and knowledgeable electrician who provided us with a new electrical panel that was necessary to accommodate our new tankless water heater. He was prompt, courteous and ensured that the job was done properly and with no hidden surprise costs.
From our new HVAC system to our tankless water heater, we have had a number of Michael and Sons techs come through, each of them knowledgeable, courteous, patient to answer questions and putting in the extra time to make sure that the job is done right.

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In response to Complaint [redacted] Thank you for allowing us to respond to our customer's concern. We are currently in contact with this customer to set up a time and day to fix her concerns. If our customer has any questions please have her call us at our office. Thank you.