Michael & Son Services Inc

Michael & Sons is a very efficient, professional company. I've had an electrician and plumber to my house for repairs. If they don't fix the problem, they will return and get the job done with no additional costs. I like the fact that the same electrician and plumber comes each time. They will also email a picture of the technician that will be coming to your house. Nice touch.
What I don't care for is the intense follow-up. They call after a service and will keep calling until they reach you. And, they will also email. I little too much pressure. I think they are a reputable company and don't need to pester they customers for feedback.

Troy C. performed in a very professional manner to replace a leaking faucet in our kitchen. He called ahead to notify me of his expected arrival time, and arrived shortly before that time. He showed me that the emergency shut-off valves were leaking when shut off to remove the existing faucet. He had me dump all the water in the system and replaced the emergency shut-off valves. The new faucet (purchased separately by us) was a tight fit in the underside of the countertop, causing him additional time to secure the faucet (the old faucet had not been secured properly). He persisted until the new faucet was totally secured. His attitude was very positive throughout the process. He cleaned up the entire area, including the removal of the water-damaged floor of the cabinet, before he left.

Good customer service, prompt response and knowledgeable about system problems.

Troy was a great plumber. He provided excellent services to my family. His work was unremarkable. He was very helpful and willing to go above and beyond. Thank you for ur services.

Date: Thu, Feb 11, 2016 at 2:58 PMSubject: In response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>, [redacted] <[redacted]@michaelandson.com>In response to [redacted]Michael and Son Services has requested that the county of Fairfax, Va go out to [redacted]'s...

home to view the conditions of his home because, we, Michael and Son Services, do not believe that we are the cause of his concerns as stated in his complaint. This is the first step to getting his concern resolved. We do not know the exact answer to his complaint with out having the county to come out view the concerns that he has.

Fast, efficient & professional!

We love Michael & Son.They are easy to contact...always available. Getting an appointment is convenient: you don't have to wait long and the appointment windows are narrower than a lot of other companies. The technicians are always prompt, efficient, polite & friendly.They always do a complete inspection or fix the problem completely.

Just recently (last week or so), Dwyne from Michael &Sons came to fix an ongoing problem I continue to have with my kitchen sink. I explained to him what happened and how many times I called M&S over to fix the same problem. Dwayne D. was very attentive to my problem and very determined to get to the bottom of the problem that day. After process of elimination, he resolved the issue. I was very happy with the solution and I hope I do not have to call M&S back for the same thing. Dwayne D. was very professional, patient and eager to get the problem fixed and was determined to leave my house and leave a smile on my face. Thank You Dwayne for the excellent service!

The tech was very informative on different ways to fix our problem. He was on time and made sure no issues were happening after the repair was completed. If I called again for another electrical issue I would ask for him.

Corey was professional and solved my electrical issue. He checked other electrical systems in my house to make sure they were safe--at no cost. I would highly recommend Michael and Son Services and ask for Corey Pryka.

David was on time and very professional. He explained the dispatch fee and diagnostic fee for my electrical problem and then proceeded to offer several possible solutions at different prices. advantages and disadvantages of each option was clearly explained. He also inquired about the age of my smoke detectors and offered to replace them while he was here. Since I had replaced one hardwired unit already, and it wasn't an easy job, I was glad to have him do it for me.

During my recent estimate, Deonte was prompt, thorough and very courteous. He answered all questions and was very professional.

Have used Michael & Sons before. As always, they service was first rate. Jason, my technician, was courteous and professional. Would highly recommend them for all your electrical and plumbing needs.

Date: Fri, Jul 22, 2016 at 3:12 PMSubject: In response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>, In response to [redacted], Michael and Son Services is very sorry for the experience that [redacted] had with our company. After further review, we have decided to refund [redacted] the full amount of $640.00. Michael and Son Services considers this matter closed. Roselyn M

Tony came out and installed new kitchen faucet and energy saving shower
heads in my bathrooms. He is very courteous and efficient. He did not
pressure me into extra services. Only asked what needed doing. He made
sure everything was top notch before he left. I would give him a A++ if I could.
I will definitely ask for him again when I need more plumbing.

Roman";color:#222222">Thank you for allowing
us to respond to this concern.  Michael
& Son have no record of a concern with this customer’s electric furnace complaint. 
We are sorry for this
concern and would be more than happy to offer our customer $75.00 in Michael
& Son store credit to settle this concern.

My husband and I have been using Michael and Son for a long time. We were under their Home Care Plan which allowed additional benefits. They have provided excellent service over the years. We never had to wait a long time for them to arrive, sometimes they came the same day. They also sent professionals that was knowledgeable, courteous, friendly, and accommodating to our needs.

Thank you for allowing us to work with you on our customers concern. We are very sorry for this experience and want to make things right.I spoke with the customer and we are making changes to their home today to correct the hot water concern.Thanks again Vance S[redacted]

The Service was excellent. The technician worked well into the dark and on a very cold day to complete the job so my family could have running water in my home. Always professional, work is always guaranteed.

In Response to [redacted]
Michael and Son Services considers this matter closed. This matter is being conducted through our insurance company, any out come will be determined by our insurance company.