Michael & Son Services Inc

Thank you for allowing us  to respond to our customer's concern. Michael and Son Services were called out to the customer's home because their AC was non operational. Our technician went out and told the customer that it was a wiring  concern from the outdoor to the indoor unit. We rewired...

the wires, but informed the customer this was a temporary fix and that we need to have an electrician come out  but we strongly suggest replacing the unit due to age and those wires can assist in other malfunctions such as fuses and the control board. Our sales representative came out and looked at the unit and left options for the customer. Soon thereafter the customer called again because the AC was not working. Our technician came out again rewired the wires and said there was a burnt fuse which can be caused by malfunctioning parts and the rewiring. Michael and Son will provide the best options for our customer's and we informed our customer that repair costs would be more rather than replacing the unit which includes whole new wiring with the new unit and our warranty. We will be more than happy to service our customer, but just want to make they understand the concerns with the unit and the options available to them. Please have our customer contact us so we can better assist with proceeding further regarding their concern.

Wonderful electric service by Paul B[redacted]rom Michael & Son Services. He was very knowledgeable and did great job repairing and updating electric service to our home that was built in the 1960's. We highly recommend him.

Thank you for allowing us to respond.  We found that [redacted]'s unit could not be repaired to give them a long term fix so therefore, we offered them the option to replace the unit.  If [redacted] wouldn't mind showing us the repair receipt, perhaps we can review and evaluate the overall issues we have missed so that in the future, we can perform better on matters such as this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  On June 12, 2015, I received the following email from the company:
[redacted] 
[redacted]
[redacted]
Thank you for speaking to me
this morning regarding your service concern. 
As we discussed we will have a
team of guys including Electrical , HVAC installer and a drywall team to cut and
replace the drywall when all is complete.  Your scheduled date and time that
work for you was June 18,2015. The arrival time is between 9 am and 11 am our
goal is to complete the heat tape or re-routing of the line the same day. WE
WILL NOT RUN ANY DRAINING FROM YOUR UNIT THROUGH THE SUMP PUMP AS YOU
REQUESTED!!!
(Just writing to be clear
smile). 
The only thing that may
require a second day as we discussed is maybe the painting if the drywall mud
and taping doesn't dry in time to complete the work. 
Please reply to let me know
you agree with what is written in the message above and if you need to add or
clarify, I will be more than happy to answer or correct what is needed?
Thank you again for allowing
us to serve your concern and I look forward to getting your home back up to
shape.
Vance S[redacted]
Customer Relations
Manager 
Michael & Son Service
Inc.
Lastly, it is my hope that Michael & Son is sincere and will execute the process they communicated in the email above.
Regards,
[redacted]

Professional, knowledgable, quick and thorough. Did I forget to mention fair price as well!

This unfortunately has been a long process over several weeks and now I'm at the point where several complaints are necessary.
I had a brand new HVAC system installed 3 years ago. A year later the AC broke and Michael and sons spent several hot days in my house doing everything they could to hit replace it but eventually did. Meaning several days wasted.
2 years later it broke again. This took several service calls to "fix" it where they applied a "bandaid" to fix it and had to come back weeks later the spend seven hours again in a very hot house to fix it. 4 days later it broke again. After calling them 4 times in one day they finally showed up at 5:30 in the evening to fix the problem they created, at this point my house was 87 degrees.
I have now spent several weeks trying to contact someone to get some sort of compensation for this problem they have created. Honest,y feeling that if I was a man they would have taken care of this a long time ago. No one will call me back when they say they will, I'm guessing f they hope I'll just let it go. I was offered a $100 credit which is a joke considering the time that has been spent dealing wth this product they installed. After dealing with K. M[redacted] Priscilla, Carlos, Wayne, Maurice and lastly Vance S[redacted] in customer service, I have gotten nowhere and am appalled by their dismal service and complete lack of caring for their customers.
I truly wish my warranty wasn't with them becaus now I'm stuck if I don't want to spend an arm and a leg the next time his new system breaks down again.
I warn anyone who is considering doing business with them to stear clear.

The work they did in my house and the installation of a new hot water system was very good. We have not any problem.

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In response to Complaint [redacted] Thank you for allowing us to respond to our customer's concern. We are currently in contact with this customer to set up a time and day to fix her concerns. If our customer has any questions please have her call us at our office. Thank you.

Thank you for allowing us to respond to our customer's concern. We are in contact with our customer and want to make things right with her and assist with her concerns. Michael and Son Services will have an update to follow this Revdex.com... Thank you

Thank you for this concern regarding Ms [redacted]. I know a lot of attention was given to this concern step by step. Victor A[redacted] was constantly helping her along with the technicians adhering to the rejected inspections by the county. My understanding is that we removed and existing sink...

that the customer needed changed to a double sink. The county had safety concerns and asked we make several upgrades to make things right . Our job is to make sure what ever the county want we have to adhere to it. The concerns mounted and many visits were required. Each time we believed things were done the county failed us on another concern. We have installed many sinks and water heaters in the past and had no concerns at all. Why this occurred is hard to understand but we believe all is corrected at this time.I will be glad to speak to Ms [redacted] but I don't believe the refund of the $10904 is the correct way to handle this concern.Thanks Vance S[redacted]

Lost our mains water, after asking friends we were advised to call Michaels to look at it.
Tech was there within 2 hours, sensible and straightforward and produced an immediate quote.
Job was done very quickly, three very hard working guys and good quality machinery minimised the disruption to the yard and replaced the soil and sidewalk so well you couldn't see it had been done.
First class work, highly recommended.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This
is extremely unprofessional on the Business' part. Whatever it is said by the
business here, it is fully untrue. I would like to ask Revdex.com to close this case
with this last statement from me. As mentioned earlier, the reason of my
complaint being submitted to the Revdex.com is for the public/other clients or
potential clients to know that Michal and Son is not a trustworthy, honest
company to rely on. I truly feel they are out preying on customers, especially,
on the ones who do not have any understanding on the service they need or what
the business is recommending about equipment they are servicing or repairing. It
is like going to an unscrupulous auto service shop and they come up with a list
of repairs/parts a car does not need.
For
the record -- none of the items mentioned by Mr. Vance were offered. They
couldn’t  – because, they know that they rendered
zero service to may equipment.  I will
not entertain in responding in detail to any part of their statement.  I am happy that this will be settled in court
as they have chosen to do so. Again, the truth will prevail, because I do want to believe in the system. Mr. Vance, just rememer, that whoever walks with integrity, walks secure.
Regards,
[redacted]

So glad I called M & Son. Troy C was so thorough and informative throughout. He did an excellent job.

Joseph D[redacted]s from Michael & Son Services installed a water heater for my house. He came with a positive, friendly attitude very early in the morning and did a terrific job installing the water heater. He explained how the equipment worked as well. It was a very pleasant experience.

Joe was great. Super helpful, would call again.

Spoke with [redacted] re: status of her complaint, She said it has been resolved to her satisfaction.

Jason O'Brien providing responsive and thorough electrical support for a problem we were having with exterior lighting. Jason was extremely courteous and while he was there, addressed another problem we were having. This is the first time we've used Michael & Son. We will again when needed.

From: Roselyn M[redacted] Date: Wed, Oct 21, 2015 at 4:00 PMSubject: Revdex.com Response: [redacted] ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>, In response to 10657381,Michael and Son Services will return to [redacted] home to complete the landscaping and we will also repair home holes in the walls of her home. Roselyn *. M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]Alexandria, VA [redacted]Office # ###-###-####Fax # ###-###-####

I contracted with Michael & Son to replace my main water line. This job was supposed to take no more than 1.5 days to complete ... it took a week! I have no issues with the Sewer and Water (S&W) Specialist who was available to me any time of the day, addressed all of my questions and handled the problems I encountered along the way. My issues were with the team that was sent to do the excavation and plumbing. The lead of the excavation team left the work site for approximately 2 hours, leaving the others to sit around after the area was dug out. The plumber did not put down a drop cloth to protect my floor and did not wear shoe covers. When I questioned him he stated that he did not step in the dirt - I had him correct this situation. He also cut away too much insulation unnecessarily from the wall. Later that evening after the team left I noticed drops of water from one of the pipe connections. The S&W Specialist was notified and addressed the problem - having a plumber come and tighten the connection (same plumber that installed the water pipe came). Well the Inspector approved the work stating that the hole in the wall where the new pipe was installed had to be plugged up. The initial excavation team returned to address the pipe, hole and put the dirt back in the areas dug out. Later I noticed a drop of water at the rear of the same connection and moisture on my wall where the pipe went through the wall from a heavy rain the night before. Once again I contacted the S&W Specialist and told him that the same plumber was not allowed back in my house. A Master Plumber was sent to review the problem and took pictures for his Supervisor. This time a two person team was sent - professional in every way! My floors were covered, covers placed over their shoes, and steps they were going to take thoroughly stated. This time I had a better comfort level. The front of my house had to be re-excavated. It was found that the pipe going though the wall inside my house had not been properly sealed at the bottom. The Master Plumber had to replace, reconnect and reseal around the pipe that was inserted through my wall (inside and out). The difference and total look of the final work product between the first and second team is like night and day!!! I wish I had the second team in the first place as this entire work process caused unnecessary stress on me and my yard, and was disruptive and inconvenient. I'm now hoping that my bush survives after having been dug up twice and awaiting replacement of a broken landscape light.

Tevin was extremely knowledgeable and very patient explaining everything to me (so I could explain to a third party not present during his inspection!). He went over every option and explained in detail why he was recommending the different things for my heating system. He was also very tolerant of my cats and dogs who kept trying to help him.