Microsoft

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the RevDex.com regarding an issue with Bing. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have... provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Hello, Thank you for contacting Microsoft via the RevDex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com... claim confirming your most recent service request number and we will be happy to investigate further. If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with. Sincerely,Microsoft Corporation

Dear [redacted] ***,Please reference our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountOur Unauthorized Access GES team has made numerous attempts to contact you at your provided email address to ask for more information to aid you with your issueDue to a lack of response on your end UA has had to close this case multiple timesBecause of this lack of cooperation, we consider this case closed and will no longer be respondingSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your deliveryWith the information you provided in your claim, we were able to locate your account and service request and see that you have been in contact with an agent regarding this matterOur records indicate you have been provided with a $gift card as compensation, and directed toward the FedEx online claims, as this may be the only way to track the lost package Beyond this, we are unable to provide further assistance as the claim should be filed with FedExWe apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with product pricing Our records indicate you were in contact with an agent regarding this matter, who explained that we cannot provide price matches for these items We have reviewed your case and while we understand your frustrations, we are unable to take the action you’ve requested We consider this matter closed We appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your MCT issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet called the Microsoft Certification Program (MCT) about your issue, their number is: [redacted] (https://www.microsoft.com/en-us/learning/help.aspx) Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , the matter is now resolved. While I still am not willing to allow microsoft to have access to any more personal information of mine than is absolutely necessary, in the end they did rectify the situation thanks to the BBB involvement. Sincerely, [redacted]

Hello [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Store purchase The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: bussiness asked for service request numberMy service request number is [redacted] or Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are experiencing with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:The response did not offer a solution and instead request that I provide information not related to the complaint This complaint is related to a series of contests that was unfairly and improperly held by Xbox division.I have enclosed the original confirmation of my winning of the contest.It was later revoked without cause by the said business Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueIf you are still experiencing issues with your device, the fastest way to get it resolved is by visiting support.microsoft.com or calling 1-800-642-If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigateIf not, then we apologize that the Revdex.com does not handle cases regarding monetary compensationIf this is the only desired resolution, we will close this case and will no longer be responding to requests regarding this matterWe appreciate your time and continued support of Microsoft products and servicesSincerely, Microsoft Corporation

Dear Mr [redacted] ,Thank you for your reply.I can assure you that Skype does have chat and email support and if you follow the instructions provided in the FAQ and Skype support site you are able to contact Skype Customer Support: https://support.skype.com/en/faq/FA1170Based on our records you have successfully redeemed a credit voucher for USD on December 26th and another Credit voucher on January 05th, also for USDCredit was applied for both vouchersIf you believe this isn't the case, please kindly provide me with the voucher code you are experiencing issues with and I will gladly look into this.Since this voucher has been purchased via third party and not with Skype directly, Skype can't provide refunds or credit for the voucherfor that, please contact the retailer.If you are still experiencing problems redeeming another voucher please do the following:Check the date on the voucher to make sure it hasn't expiredMake sure that you have entered the voucher number correctly, with no spaces or hyphensWait and try again in a few hours or the next dayIf you have tried to redeem the voucher a few times our system may have temporarily suspended your account.I hope this response has been helpful.I appreciate your understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: [redacted] I am rejecting this response because:I have been told many times I would get a call but they fail to follow thruAll I want is the order number to be fulfilled so this case can be closed Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs stated previously, Microsoft will NOT contact customers unless the customer has reached out to us first This is a strict Microsoft policy to protect our customers and is very important to remember in the event of potentially unauthorized callers claiming to be from the Microsoft Support team If it is not the case that you have made initial contact, the caller is most likely not who they claim to be Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: your representative hung up on me before a service request number could be generated! Typical response that I expected from Microsoft is for the company to put it back on me. Seriously, when your rep hangs up on me, I am given NO OPPORTUNITY to respond or get help! In the meantime, I am waiting for my laptop to be repaired!Sincerely,*** ***