Microsoft

Complaint: ***I am rejecting this response.Sincerely,*** ***

Dear ***,
Thank you for responding regarding your complaint. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. Again, we would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a
Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface issueAfter reviewing your account history and service request number (***) it appears you have already been in contact with our GES Tier Surface teamIt also
appears that you have exchanged your Surface Pro at one of our Microsoft Stores on 9/If you have any further questions at all during this resolution process, please respond to *** email (sent 9/2) and he will get back to you promptlySincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Office subscription. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support to open a service request about this issue, visit support.microsoft.com or call 800-642-
Additionally, please know that authorized Microsoft agents will NOT reach out to any of our customers UNLESS the customer has reached out to us about an issue first. This is a strict Microsoft policy in order to protect our customers and is important to remember when talking to potentially unauthorized callers. We appreciate your continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:the games are Microsoft product that are sold by third party's The repair and continuance game play falls on Microsoft shoulders but still they are unwilling to resolve this issue .Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your accounts with Microsoft. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because:I wonder why this wasn't filed under important so this right here was the only means to contact me not via message or anythingSo you promptly advocated an acknowledge of sending and receiving the data but have no means of acknowledging the program you work forYou had more then enough evidence and proof to signal law enforcement but refused to do so can I get an email of acknowledgement on that
Sincerely,
*** ***

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
At Skype, we have
systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our UsersTherefore, the Skype account was blocked in order to protect the account information from unauthorized access
Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account passwordPassword change can only be done after successful verification
I have now changed the restriction settings on your Skype account and restored the email address
You can now easily just recover your password here: https://login.skype.com/recovery by requesting a password recovery token to the registered email address
In order to secure the account, please make sure to use a strong password and change your password on a regular basis
Please do this as soon as possible
I hope this response has been helpful
Again, we apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account suspension. We have reviewed this matter and verified that your son’s account was in violation of our Terms of Use and subsequently suspended. Please understand
that the Enforcement links below are the only avenue to receive more information regarding your son’s account suspensionYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your son’s suspension, please visit: http://enforcement.xbox.com/ You can visit the following link to submit a case review: (https://enforcement.xbox.com***) Please refer to the snipped quote below from enforcement.xbox.com: “Every enforcement issued by XBLPET is rooted in the Microsoft Services Agreement and Code of Conduct, but it’s not practical to list every possible scenarioIf you’re ever concerned that an activity may not be permitted on Xbox Live, please review the high-level rules (don’t cheat or tamper, don’t engage in fraud or unauthorized transactions, don’t harm or harass, etc.) and consider the values that they represent.” (https://enforcement.xbox.com/***) No refunds or credits will be offered for the time your account is suspendedMicrosoft now considers this matter closed and will no longer be responding to any further requests concerning your son’s account suspensionSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
There is no resolution at this point. Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceWhen you contacted our customer support, a service request number should have been made for youIt is usually ten to eleven digits longSincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSkype needs to realize that I came to the Revdex.com because their own customer service refused to help meIt also took them days to get back to me both times I reached out to them when they promise a hour responseThere are many other solutions to Skype out there in the marketplace, and as a voip engineer I can steer customers and businesses to many of themI shouldn't have to come to the Revdex.com to get a routine support request answered in a timely fashion.Regardless, thank you for your help.Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Lumia phoneAs previously stated, all that is left to resolve this issue is to send your phone into the Service Center, where they will be happy to provide a repair or replacementPlease use the shipping label sent to you by the agent working on this case. As this is our best offer for resolution, if you choose to reject it, we are unable to offer further assistance
At this time, Microsoft considers this case closed as resolvedWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)No where on the website does it say thatAnd I was told it would not expire until June of They just keep repeating themselves, have yet to even provide a link to this

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you
have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Hello, My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.I have issued a refundfor the
last recurring order and the payment agreement has been cancelledThefunds will be returned to your credit card account and there will be no furthercharges.Please note that all Skype subscriptionsare recurring by default but you can cancel a subscription at any timeTherules are the same also for the free trial and stated in the termsYour firstmonth is completely free, and unless you cancel your subscription within 27days from the start of your free trial, your subscription will automaticallycontinue and the current rate will be automatically charged to your credit cardat the end of your free trial and every subsequent subscription term.You can find information aboutsubscriptions on the Skype support page: https://support.skype.com/en/faq/FA10414Skype doesn’t offer any phone support,however there are different ways to get support for Skype and get in touch withSkype Customer Service.Please read detailed instructions how tocontact Skype Customer Support and get in touch with support here: https://support.skype.com/en/faq/FA1170I hope this response hasbeen helpful.Again, we apologize forany possible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Complaint: ***I am rejecting this response because: Microsoft said they can not pull up my info regarding the warranty work My email address for Xbox is ***@live.com Here are some claim numbers so they can look up the account.*** *** *** *** *** ***Sincerely,*** ***