Microsoft

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. According to our records, a replacement Hard Drive was sent to you on January 20th, Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I am not getting anywhere with Global Escalations I will keep rejecting your responses until my desired resolution is met in its entirety Time is of the essence If the resolution is not met in business days, I will be suing. Sincerely,*** ***

Dear *** ***,
Thank you for responding regarding this issue. We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe do still need a valid service request for billing issues, as these issues are investigated by our support agents who provide you the service request number when they are contacted.Without it, we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Complaint: ***I am rejecting this response because: Microsoft did not notify me of discontinued service for Zune So I did contact them for a refund withindays of learning about the discontinued service They had no problems taking my paying for a service they no longer provided and not telling meThat to me is theft by deception What a piss poor way to do business but because they are big business they can get away with robbing people blind I will no longer be using any of your services or products and I will make sure everyone I know is aware of my experience and Microsofts ethics...or lack here of! Unbelievable that you're willing to lose a long standing customer over $ Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your license. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft policy we consider this matter closed. We apologize that we do not offer installation
disks for computers purchased that have Windows preinstalledHowever, your comments have been recorded regarding this issue and will be forwarded to the appropriate departmentSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your devices. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue streaming your games on Xbox Live. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: This isn't a sufficient response whatsoeverI want my money back for all the games I bought that I won't ever get to play again or sell, becuase of the suspension of my accountMicrosoft is anything but reasonable, and has zero integrityYou bully your own consumers out of your productsSounds to me like Microsoft is breaking their own Terms of UseSuch hipocrites. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/08/14) */
Hello,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will
gladly assist you further
You are always able to get support on Skype.comupgrading to a newer version in Skype client doesn't affect your ability to contact Skype support via Skype.com website
In order to get support for the operating system you are using, please follow this FAQ: https://support.skype.com/en/faq/FAXXXXX
From time to time, we do retire older versions of Skype to focus our efforts on improving the most recent versions of Skype
We want everyone to experience the best Skype has to offer - from enhanced quality to better reliability to improved security - and the newest version of Skype is the way to do thatSo everyone can benefit from the latest improvements, from time to time we retire older versions of Skype across all platforms, including mobile devicesIt's easy to update Skype; once you do, you'll have access to the latest features our team has worked hard to deliver
When we retire older versions of Skype, if you are still on an older version, you would be signed out of Skype automatically and won't be able to sign in again until you upgrade to a new versionSimply follow the steps below to download, install, and sign in to the latest version, and you'll be back in Skype in no time
In order to get support for the operating system you are using, please follow this FAQ: https://support.skype.com/en/faq/FAXXXXX
I hope the response has been helpful
We apologise for any possible inconveninces caused by this
I appreciate your pateince and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 12, 2014/09/05) */
I was out for a week and couldn't answer in time
But I'm absolutely unsatisfied with reply and now I lost ALL my contacts with family members, I can't login into Skype and I'm going to seek big money compencation
Final Consumer Response /* (4200, 16, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello
This paragraph doesn't specified damage that your action can cause to end user as me
You should send a notice before upgrade to let me make a free decision if I like to continue or terminate my relation with SkypeBut you didn't aware your end users of any changes that you plan to make - you just remotely disable my login to Skype prior I could made any decision
Therefore you were remotely intruded into my private property - my house where computer located and into my private machine
After you remotely disable my access to Skype I couldn't do anything and I lost my chat history with my family members for over yearsThat is a total disaster for me and my family
Now I can't do anything, I can't upgrade, I can't access to save chat history, I lost direct connections with two my sons who live in other country and it's all because you forced your changes without any prior notice
I would like Microsoft to fix my access to the Skype so I can save my conversions history and make unforced free decision upgrade or terminate my relations with Skype
Also I'm seek compensation for emotional distress
Final Business Response /* (4000, 19, 2014/10/09) */
Hello,
Thank you for your reply
All Skype users have received an notification email prior to the upgradeEmail notifications were sent to the emails registered on the Skype account
Please kindly check your email and junk folder and also make sure that the email address provided on your Skype account is up to date
Its up to the user to make sure that the information provided on the Skype account is up to date
Again, we apologise for any possible inconveniences caused by this
We appreciate your understanding
Kind regards,
***
Customer Relations Office
Skype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox One update. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: *** I am rejecting this response because: I want a refundI was charged for two xbox live subscriptions for the same gamertag/accountAnd I was charged for a game that I did not buyThe xbox live account's email address is ***@outlook.com.Sincerely,*** ***

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox exchange. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***
I am rejecting this response because: I fully realize that the terrible elite controller isonly warrantied for months, I would like an option to fix said device, I will even pay to have it fixedInstead you offer nothing for an expensive, poorly made "Pro level device" am I supposed to buy a new one every months?! That's over $a yearRidiculous if that's the thought behind all this
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:My Skype username is ***.*** and I am spekaing about order # ***I want VAT invoice for my business and I am not required to pay VAT tax Beside this I would like to warn you that failure to issue VAT invoice is considered tax farud in the most of member states of EU
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your connectivity issueFrom the Microsoft Services Agreement:
“bWe strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and
Microsoft is not liable for any disruption or loss you may suffer as a resultIn the event of an outage, you may not be able to retrieve Your Content or Data that you’ve storedWe recommend that you regularly backup Your Content that you store on the Services or store using Third-Party Apps and Services.” (https://www.microsoft.com/en-us/servicesagreement/)
Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because I would like the account cancelled I am unable to change the password due to a flawed account recovery process Please cancel the account immediately, as it has obviously been compromised and is being used fraudulently. Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comOur records indicate that you have had both the Xbox One and the Surface Pro repaired or replaced through our service centerIf you continue to experience issues with the devices, please contact support
through***At this time, Microsoft considers this matter closed.Sincerely,Microsoft Corporation