Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue redeeming your codeWe have reviewed your situation and understand your frustrations, however we are unable to fulfill your request at this timeAs the agent you spoke with explained, used gift codes cannot be replacedWe understand this is not the answer you were hoping for, but we are bound by Microsoft policy regarding this matter
We sincerely apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/08) */
Hello,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I
will gladly assist you further
Unfortunately this was a temporary technical incident but has been resolved on October 3rdThe Unlimited World subscription rules haven't changed
I hope this response has been helpful
Again, we apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
Your Skype
account has been blocked for paid service use because we have received notification from your financial institution related to your credit card that has been added to the account
At Skype, we have systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our Users
Please kindly contact your credit card company in order to resolve the issue
At the moment, we have unblocked the Skype accountHowever, unless the issue will be resolved, the account might get blocked again
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.All Skype subscriptions
are recurring by default but can be cancelled at any timeThis is stated in Skype Terms of Use and also during the purchase flowPlease go to the FAQ page for detailed instructions for cancellations and refund: https://support.skype.com/en/faq/FA1881Please kindly let me know Skype account name you have experienced issues with, the Order numbers that you wish to have refunded and the subscription nameI will gladly look into this.You can get in touch with Skype Customer Service when you follow the instructions provided on our support page here: https://support.skype.com/en/faq/FA1170Please visit Skype Support page for any assistance you need: https://support.skype.com/en/I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your service request number and conversation history with our customer service agent, our agent is correct in stating we will not be able to issue a refund for
your phone billAs explained in our agent’s email, sent 7/20, the number you called is toll free, hence there should be no charge for calling itPlease check with your telephone service provider’s policies regarding this matter to dispute the chargesIf you are having any other issues we may be able to address, please visit support.microsoft.comMicrosoft now considers this cased closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

This is a response to complaint *** which was closed before I had an opportunity to respond (I was not accessing my email for a week)The company responded to my complaint saying there was no account under my email but the email they used was the one I contacted the Revdex.com with - ***@hotmail.com - which is not the email that the account is attached toThe account is attached to ***@hotmail.com and the username is *** and I am definitely still getting them and they are definitely from Xbox rewards and I don't want to get them anymore
Take my email address off the account as I did not give anyone permission to use it and I don't want their account statements

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to the following portion of the Microsoft Services Agreement, Microsoft will not take any further action on this claim:
“gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may applyFor more refund information, please visit our help topic.”
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/23) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
Sincerely,
Microsoft Corporation

Revdex.com: I have finally received my refund After months of frustration and numerous responses through the Revdex.com I think Microsoft needs to reevaluate the customer service system This issue should not have taken this long to resolve.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your replacement orderWith the information you provided, we were able to locate your service request and see that it is still open and waiting for approval from one of our
teams within Global Escalation ServicesThe Escalations team is aware that your case requires action and will be taken care of as soon as possibleWe appreciate your patience with this matter
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: The company was unwilling to remove my email address from the account of the person using it as their alternate billing email addressThis leaves both Microsoft and me at risk of future financial fraud by that account holderSincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refundWith the information you provided in your claim, we were able to locate your service requests for this matterOur records indicate you were in contact with a
couple of agents, and most recently, one of them resubmitted the request for the shipping refundIn the same service request, our records indicate you have now received the refund for the device that was returned
Please confirm that this information is correctIf so, because the refund request was resubmitted yesterday (12/8) it may take a few business days to go throughPlease let us know if there is more we can assist with, or feel free to reach out to the agent you were in contact with for further requests or commentsWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issueThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: This is the same exact response I received from the customer service agentsI've done all of these stepsThis provides me with absolutely no resolution, which is why I've complained in the first placeI have received no reason as to why they can't verify my identityI have NO financial information on fileI don't pay for the serviceThere's no reason for me to have financial information on my accountI've verified everything else AND I've been sent emails to my email address I've had since when I started college. Forgetting your password is a common thing when you rarely use an accountIt doesn't mean anything fraudulent is happeningDo you really think a hacker or thief would go through all of this trouble so they could make FREE international callsI don't think soYour verification process has flaws if it can prevent an owner from accessing their accountMost companies allow tries of your password before you're locked outI only got chancesAfter that I clicked the link to get the email to change my passwordThen it told me to contact customer service, and they have been of no help to meIt should've just let me change my password without locking me outI just changed my password with the Department of Education after getting my password wrong twiceAll they did was send me an email so I could create a new passwordI want my account cancelled if you're still unwilling to help meI am not going to have an account open that someone else could get into, and I would never know because I can't access it myselfYOU are creating a security issue for me, not the other way aroundSincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: It appears you have copy and pasted a response, or this might not have even been viewed by a human and the response is 100% automatedThe incident cannot be reoccurring because I have cancelled all my services through MicrosoftI want the money that was stolen from me returned and this ticket can then be resolved.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges to your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the resolution of an issue with your Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation