MiraMed Revenue Group, LLC

Initial Business Response /* (1000, 5, 2014/12/16) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
The bill is for ** physician services provided by *** *** *** on 9/28/at *** Hospital in ***, ***
Per
the consumer's request, *** will not contact her regarding this billIt has been closed in our office and returned to our client

Initial Business Response /* (1000, 5, 2015/02/03) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@miramedrg.com
MiraMed does not have a record of the consumer disputing the bill with usWe never received a request for validation and
despite numerous attempts to contact the patient via phone, we have never spoken with the consumer regarding her bill
MiraMed will cease collection efforts per the consumer's request and will update the credit bureaus accordingly

Initial Business Response /* (1000, 5, 2014/07/10) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@miramedrg.com
I submitted a deletion request today to have the adverse reporting removed from the consumer's accounts

Initial Business Response /* (1000, 5, 2015/08/03) */
Contact Name and Title: ***
Contact Phone:***
Contact Email:***
We were advised by our client on 7/3/that the consumer had paid her balance in fullWe updated our account accordingly
and closed it in our officeBecause the account was paid by the consumer prior to placement with our office, I will have the adverse reporting deleted from her credit report

The charges are for infusion services provided by our client, *** ***, not *** *** has provided us with additional account information that I am mailing to the consumer's attention todayIn the meantime, the consumer is welcome to contact me directly at 630-*** or ***@miramedrg.com

Initial Business Response /* (1000, 5, 2014/03/13) */
Contact Name and Title: *** ***, C/S Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@miramedrg.com
I'm trying to research exactly what happened but will need additional information from the consumer to do soIf
the consumer could provide the following:
Who did the consumer speak with at Eskenazi Health about this? I don't have a record of a complaint from them
Was the consumer contacted by MiraMed in regard to another consumer's account? Or did MiraMed contact another consumer in regard to the complainant's account?
Any additional detail regarding exactly what transpired would be helpful in resolving this issue

The consumer's accounts were closed in our office per our client's request on 3/22/We have notified the credit bureaus to delete the adverse reporting for these accountsAs MiraMed is no longer working these accounts, the consumer will need to contact the hospital directly for information
regarding his accounts, including the proof of debt requested in his complaint

Initial Business Response /* (1000, 5, 2015/09/02) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@miramedrg.com
We never received any correspondence from the consumer regarding her accountOn 8/28/15, our client advised us the consumer paid
the balance in fullWe updated our records accordingly and the account is now closed in our officeMiraMed did not report this account to any credit reporting agency
Initial Consumer Rebuttal /* (2000, 7, 2015/09/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Contact Name and Title: Christine ***
Contact Phone: ***
Contact Email: chris.***@miramedrg.com
Our records show we sent a notice and left several voice mail messages for the consumer after the 7/20/credit card transaction was declinedThe consumer contacted our office today
and set up a payment plan arrangement of $30.00/monthThe consumer states in her complaint that she wants this removed from her credit once it is paid in fullI have notated her account accordingly and will have the adverse reporting deleted once the balance is paid

I apologize that the account wasn't deleted from the consumer's credit bureau report as promised after he paidI submitted a deletion request to TransUnion todayPlease allow 48-hours for the deletion request to be processed by TransUnion

Initial Business Response /* (1000, 5, 2014/04/10) */
Contact Name and Title: *** ***, C/S Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@miramedrg.com
MMRG has accounts for the consumer that were referred to us by our client, Geisinger Medical CenterThe accounts
were referred in December 2013, January and March We have previously sent correspondence to the patient in regard to these accounts
We are happy to provide additional information regarding these accounts and will send itemized statements to the consumer for each accountWe will suspend activity on the accounts for days while we request the itemized statements from our client and forward them to the consumer for review

Initial Business Response /* (1000, 5, 2014/08/18) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@miramedrg.com
Since the consumer's account is closed with MiraMed, I will have the adverse reporting removed from the consumer's credit
report

Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title:***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@miramedrg.com
We will contact our client and request documentation of the charges per the consumer's requestOnce received, we will forward the
documentation to the consumerThe consumer's account will be placed on hold in our office until we obtain the information and send it to herWe will also update her credit report accordingly

I had a debt placed in collections with this company and they have been working with me to to clear up the debt and have been fairly nice.

A supervisor spoke with the consumer this afternoon about his account. It is my understanding that the consumer's questions have been answered and he has made arrangements with us regarding his bill. I apologize that the consumer had so much difficulty reaching a representative in our office. If the...

consumer has any additional questions or concerns, he his welcome to contact me directly at [redacted].[redacted]@miramedrg.com or 630-[redacted].

Initial Business Response /* (1000, 5, 2014/09/26) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
I apologize for our account representatives' unprofessional manner in handling your account. I forwarded your complaint to...

our Director of Operations to address this with the reps. I have closed and returned your account to our client. You will receive no further communication from MiraMed regarding this account. Please be assured that MiraMed has not reported this matter to any credit reporting agency.

Initial Business Response /* (1000, 5, 2015/08/04) */
Contact Name and Title: [redacted]
Contact Email: [redacted]
Since the consumer requested that MiraMed not contact him, we have closed the account in our office and returned it to our client....

MiraMed has not reported this account to any credit reporting agency.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
If the consumer settles his account with us, I will have the adverse reporting deleted as a courtesy.
Initial Consumer Rebuttal...

/* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke with the representatives and settled my account. I was assured by the rep that they will remove the adverse reporting as a courtesy. I was told it would be removed in 24 hours but could take a week to see it removed. I'm still waiting to see if it is removed. I will check again in a few weeks, if it is not removed I will be opening a new report.

Complaint: [redacted]
I am rejecting this response because:  I have contacted their client [redacted] and they confirm the amounts demanded by Mira Med are not legitimate.  I have also filed complaint with the US Post Office for mail fraud.  
Sincerely,
[redacted]