MiraMed Revenue Group, LLC

Initial Business Response /* (1000, 5, 2014/08/05) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
The consumer's account is now closed in our office. It has not been reported to any credit reporting agency. A letter will...

be sent to the consumer advising in writing that the account is closed and has not been reported to the credit bureaus.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
do not accept due to them ignoring my request of them handing the balance due with the client due to Mira meds collection practices. . By closing it in their office they will not call me but not taking responsibility for the action they took by calling me minutes after communication was made. they need to inform the client they are at fault and are handling the balance due to their neglect .as requested in initial request
Final Business Response /* (4000, 9, 2014/08/13) */
In response to the consumer's original complaint on 8/5/14, MiraMed closed the account. The account was never, and will not be, reported to any credit reporting agency by MiraMed. A letter stating the account is closed and not reported to the credit bureaus was sent to the consumer on 8/5/14. We do not have the authority to "write off debt". We can only discontinue collection efforts, which we have done for this consumer's account. The account has been returned to our client.

Initial Business Response /* (1000, 5, 2014/02/24) */
Contact Name and Title: [redacted], C/S Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
We have placed the consumer's account on hold pending a review by our client, Group Anes Services.
If the...

consumer can forward to us any documentation from his insurance that shows no liability, that would be helpful in resolving his dispute.
Please note that Group Anes. Services Inc. is not owned by MiraMed. It is a client of both Anesthesia Business Consultants and MiraMed Revenue Group. Anesthesia Business Consultants does the billing on behalf of Group Anes Services and MiraMed Revenue Group collects outstanding self pay balances.
Initial Consumer Rebuttal /* (3000, 7, 2014/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is a request for more information, which I am including in the submitted PDF file. I do not accept the response as a resolution to the complaint.
The attachment includes the claim details from Health Net, a complaint letter to GRP ANES SERVS INC MED CO, and a copy of the bill.
[redacted]
Final Business Response /* (4000, 13, 2014/03/14) */
I apologize for the delay in resolving this issue. The consumer's dispute is currently being reviewed by Group Anes Services. I will continue to follow up with them for a resolution. In the meantime, all activity on the consumer's MiraMed account remains suspended pending resolution of the dispute.
Final Consumer Response /* (4200, 11, 2014/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I confirm receipt of the MiraMed's latest update. The requested credit has not yet been issued, so I do not acknowledge this complaint as resolved.

Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
I apologize that a representative did not contact the consumer as he requested. As the consumer's account is worker's comp...

related, I will have the adverse reporting deleted immediately. The consumer can contact me directly should he have any questions or need additional assistance.

Initial Business Response /* (1000, 5, 2015/07/02) */
Contact Name and Title: Christine[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
This is not a hospital bill. The balance due is for ER physician services provided by Dr. Robert J. [redacted] at South County ED...

on 10/23/12. We only have one account for this consumer and there is no record we ever spoke with her or received correspondence from her or our client regarding this account.
Please fax the letter to my attention at [redacted] so I can research this matter further.

Initial Business Response /* (1000, 5, 2015/02/05) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
The bill is for ER physician charges for Dr. [redacted] provided at St. [redacted] on 11/7/2013.
As the consumer requests...

no further contact, the account is now closed in our office.

Initial Business Response /* (1000, 5, 2015/07/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
If the consumer settles his account with us, I will have the adverse reporting deleted as a courtesy.
Initial Consumer...

Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke with the representatives and settled my account. I was assured by the rep that they will remove the adverse reporting as a courtesy. I was told it would be removed in 24 hours but could take a week to see it removed. I'm still waiting to see if it is removed. I will check again in a few weeks, if it is not removed I will be opening a new report.

Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
I am unable to locate an account in my system for this consumer. If the consumer can provide the reference number on the...

correspondence she received from MiraMed, I will be able to locate the correct account. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Information was emailed directly to [redacted] at MiraMed on 8/24/15 for further review. No resolution at this time.
Final Business Response /* (4000, 13, 2015/08/26) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
I emailed the consumer's itemized statement to her this afternoon.
Final Consumer Response /* (2000, 15, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They sent me what I asked for. Its unfortunate that I had to go through all of this to get it, but at least I recieved the document...

Initial Business Response /* (1000, 5, 2015/02/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
We have verified with our client,[redacted] Clinic, that the consumer paid $100 on 2/13/15. We will send an updated statement...

to the consumer. As a courtesy to the consumer, we have deleted the adverse reporting from his credit report.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While they said they received a response of the payment 10 days ago, I called to pay the amount in full and they can't take my payment. Stating it hasn't posted to their system. And they need to still verify the payment made. How many months will this take? Your company has the worst customer services. No one person will take responsibility and just see this through! I want to pay and you won't let me! At this point I shouldn't have to pay you for this, I should pay the Clinic directly!
Final Business Response /* (4000, 9, 2015/02/24) */
I sincerely apologize to the consumer. Our account rep should have processed the consumer's payment when they contacted our office yesterday. I have brought this to the attention of our Sr. Collection Manager and he will address the poor customer service on the part of our rep. The consumer can contact our Sr. Collection Manager directly at XXX-XXX-XXXX if they would like to discuss their account or make a payment. Again, I apologize for the inconvenience this issue has caused the consumer.

We closed the consumer's accounts in our office on 2/4/16 per our client's request. We submitted a request today to have the adverse reporting deleted from the consumer's credit report. Please allow 48-72 hours for the deletion request to be processed.

Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
We have 3 accounts for this consumer. The account she spoke to our rep about was settled in full on 11/10/14. This account...

is closed in our office and was not reported to the credit bureau. The consumer has 2 additional accounts that are open and unpaid. Our account rep did not find them in our system when the consumer called because they are listed under a different last name. The consumer is welcome to contact me directly if she would like additional information regarding these accounts.

Initial Business Response /* (1000, 5, 2014/07/22) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
MMRG has 3 accounts for this consumer for 3 different dates of service: 4/26/12, 6/28/12 and 5/15/13. The 6/28/12 date of...

service is paid in full. However, there are balances due on the other two dates of service. The total referral balance for all three accounts was $1,143.47. The consumer has paid $470.00 to date. The balance due remaining is $673.47.
As a courtesy to the consumer, I will have any adverse reporting for the three accounts deleted. However, the consumer is still responsible for paying the balance due on her accounts.

Initial Business Response /* (1000, 5, 2014/07/25) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
The charges are for Presence Medical Group services on 6/7/12. Since the consumer requested not to be contacted, I have...

closed the accounts and they will be returned to Presence Medical Group. I will also have the adverse reporting for both accounts deleted.

Initial Business Response /* (1000, 5, 2015/01/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
This account is now closed with MiraMed. We will delete the adverse reporting from the consumer's credit report.

Initial Business Response /* (1000, 5, 2015/02/05) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
We have reviewed the consumer's account history:
1.) The rep who spoke with the consumer on 2/4/15 and took her credit...

card payment over the phone never asked for or received her complete ss#.
2.) The only reason that a MiraMed rep would have ever done so would have been if on an inbound call, the consumer's account info could not be located using a reference #, address, or name as a means to look up the account. We only ask for a full ss# to look up an account if looking up the file by address, phone # or reference # fails to pull up the consumer's data.
3.) We do not have the consumer's ss# attached to any of our files, and do not have any reason to want that information. She is 100% correct in wanting to be careful when providing it.
As the consumer's accounts are now paid in full, we will remove the adverse reporting from her credit report.

Initial Business Response /* (1000, 5, 2014/08/01) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@miramedrg.com
We received the consumer's settlement payment in the amount of $849.27. The accounts are now closed in our office. We have...

submitted a deletion request to [redacted] to have the adverse reporting deleted from the consumer's credit report.