Modernize Home Services

We've been working with Modernize for about 6 months and we've worked with other lead generation companies before, but I do have to say Modernize really keeps the pace with leads coming in. I will also say our lead quality and sales literally doubled when Jenna H become our Account Manager. She is absolutely incredible at what she does and very flexible with different avenues of lead generation. Jenna literally took our leads issued to a new level. Very grateful and very glad to be a part of her team.

I HVAC contractor I sign up with crooked company they send only fake lead and they charged for that. Went you submit the refund they say the leads is valid for refund
We try so many time to call multiple customers anyone pick up the phone or phone disconnected
Please don’t try this crooked company

Our company has been with Modernize for about 2 years and I have to admit that our experience at beginning was not too good, but once Jenna H. Took charge of our account everything has changed. Jenna is a very professional and understanding person, today we are very happy with Modernize services, all thanks to Jenna, I wish Modernize management understood that they need more people like Jenna to be successful.
Thank you for your services.
Arevalo V.

We signed up with modernize with the plan of only purchasing a certain amount of leads Vs signing up for their three month program because we wanted to try it out. Sat down with the guy who works at the office, me and the other owner of the company all talked to a sales man of theirs and said we would only do the 90-100 leads to try it out. Now we are trying to cancel the program because they’ve sent the leads we’ve agreed upon but they keep sending more and just pulled money from my account. We have tried to call and no answer and when our secretary finally got ahold of some one he was given the run around and told we signed a three month contract. This is not what we agreed upon and they have been a horrible company to work with so far.

Jenna H is our Customer Success Manager at Modernize and she is INCREDIBLE to work with! Jenna is very professional, listens intently (which is rare in today's world) to our goals, works hard with us to accomplish those goals, gives honest feedback and advice, works through any concerns we may have to find a suitable solution, is always on time for scheduled meetings, is very responsive, and communicates very well. We have had an exceptional experience with Modernize because of her. Thank you, Jenna!

Working with Jenna ay modernize has been great. very helpful when I need her and very responsive. Even through these hard times, trying to help our business out when she can.

I am a homeimprovment contractor who made a bad decision to use modernize for a window lead source. Not only were the leads absoulutly horriable, they would not stop sending me these bogus leads, and kept charging my credit card!!!! It looks like im going to have to hire an attorney. Do not do business with this company under any circumstances.

Modernize, but more specifically my account manager, Jenna, works with my business to help us get connected with the right leads. I am always able to reach out with any concerns or questions about my account and connect with someone who knows me and my business in order to better address my needs. The personal attention to my account is something I have not been able to find anywhere else.

I have been working with this company for about a year now, and the process has been nothing but fantastic! Jenna is my account rep and she is extremely helpful. Not all my campaigns have been perfect but overall I highly recommend.

Working with Jenna has been great! She is always there to make sure to answer and questions and make things run smooth. Modernize has brought us quality leads that has helped take our business to the next level. I would definitely recommended using them!

Zero star review - if I could.
Looked into getting windows replaced via their website. The next day, was hit up with calls, texts, emails for 8 hours. Spammed from Modernize and multiple contractors. Even from outside of my state.
Modernize called 4 times in a 10 minute window while my phone was on "do not disturb" for a Dr. appointment.
No message left, just repeated calls.
After the first 3 hours, I contacted Modernize to request removal from their database. They agreed to do so, but the contacts keep coming even the day after.
I have responded to their contractors that I will never do business with someone who uses this company to generate leads. I also went on to inform them that as a local contractor, this is NOT how you want to start a working relationship with a client.

I am contractor and have been using Modernize as my primary lead provider. I am extremely happy with the quality of solar leads. On average 90% leads turns into appointments and I am able to close 1 in 9.13 leads! Indeed impressive numbers!

I am a medical professional: these mentally severely disabled is keep calling, no messages, just background noise, every 15 minutes! They do need mental disability certificate! reported to FTC for harassment.

Take this company to court if you have ever done business with this company. We received 89 Leads total. The conversion rate we received was 2.24% with 0(ZERO) sales for an overall ROI of ZERO. My main contact was *** and our company even had to go as far as putting a cease to desist with them and our bank accounts to get them to stop automatically withdrawing out of our account. Every charge that was made to our account ($4,094) was unauthorized. Talked to *** multiple times about not charging our card. The first time he sent the original agreement that was I guess digitally signed and told me to refer to the agreement. The second time he agreed to not charge any account for modernize and that anything they consider a past due balance could be handled in court or via collections. THE NEXT DAY WE HAD A CHARGE FOR $1,640 FROM OUR BANK ACCOUNT. *** then told us to talk to him and meet with him about this. We got on the phone call and he had to bring in what I believe was his supervisor to be a part of the conversation. Supervisor was impatient and upset that we didn’t have the numbers sitting in front of us when they called and said he was in a rush. They told us they record every call and would send us every call that was recorded with a person from our company and never sent it. Every time we would call the company they would say *** was in a meeting( that I would assume they were discussing on what their next name change would be). This company has changed their name an unbelievable amount of times for this exact reason. We will be seeing Modernize in court because they do not believe they should refund any sort of money for 87 Leads that we’re Bad or stolen information or out of territory. We only received 3 Total appointments and only 2 were confirmed and 1 of the two ended as a one leg. For a company that says they would like to provide customer service and do what’s right for a customer they seem to be full of it until they are able to change their name again. Not only a scam but i’m morally wrong to prey on small business companies over and over again.

People were denying signing up, telling us we had the wrong name and number, stating that they were looking for products other than vinyl, etc. We also received disconnected numbers, duplicate leads from other agencies, and information for people who did not own the home, but wanted an estimate on behalf of the decision making party ( which was not agreed). We utilized the portal tool offered to us to request a credit and encountered numerous problems. Leads that did not meet the stated criteria were being denied for credit and after requesting credits on 40% of the leads that were billed, the portal sent an alert to our office that we could no longer request credits until the number of requests fell below the 40% cap ( something that was never discussed and does not appear to be stated anywhere in the contact). We immediately contacted our salesperson at Modernize ( ***) but he was unavailable to speak with at the time, so we requested a return call. After 24 hours, we called again and I was offered ***'s voicemail. I left a message about my concerns and once again, asked for a return call. 48 laters, and without a response... I, again contacted their office. I spoke with a young lady who stated that she would have our account manager contact us ( I believe her name was ***), but she never called. Instead, a woman whose name is escaping me, called on ***'s behalf. During my conversation I expressed my dissatisfaction with A) the fact that the portal did not allow refund requests for the most common reasons one would request a credit ( i.e. not the homeowner, wrong name and number, repair work only, denial of interest, etc)... B) that requests for credit were being denied for leads that were disconnected numbers..... C) That a 40% cap was placed upon the number of credit requests possible, which was never discussed verbally and was nowhere to be found "in writing." ... and D) that I was seemingly ignored for a period of time long enough to allow 7 days to lapse ( thus making items ineligible for credit, as per the agreement). The young lady I spoke with explained that no live body reviewed these credit requests and that an automated system monitored certain algorithms to determine eligibility for credits. I was also told, at this time that the common reasons for requesting credits were removed from the portal due to a high volume of credit requests from their customers for reasons matching those descriptions. I made it clear, at that time that I wanted to speak with someone of authority and that if I could not, or that no resolution to these matters could be reached, we would be forced to file formal complaint. I was told that the regional sales manager ( ***) would call me no later than 2pm, that day. At almost exactly 2pm, I received the call from ***, as promised. We spoke "live" for roughly 25-30 minutes as I expressed these concerns and the end result of that conversation was that wrong names and numbers were NOT eligible for credit and that if I felt a lead was denied for credit unjustly, I needed to email / call the customer support team for each and ever occurrence. I was also told at this time that the disconnected numbers were "working numbers" at the time their 120-person call center reached out to the customers for other marketing programs and therefore, despite our inability to make use of these leads, Modernize was justified to bill us for said items. I explained to *** that I disagreed with his sentiment on the matter and also that "chasing" down credits for highly suspect lead information was both time consuming and a waste of resource for this company. I expressed that a large part of the reason that we agreed to purchase these leads was the level of described convenience in using the portal for these types of matters and that NOWHERE in live conversation OR in writing was it ever stated that there would be a 40% credit request cap and that the cap was holding up credit requests for completely fabricated information, disconnected numbers, non-home-owners, and products that we did not offer. *** went on to state that we had received 80 total leads and that we were nowhere near our limit of 40% with the requests we had already made ( roughly 20 at that time). During this very conversation, I had the online portal opened and noticed that while I was speaking with *** ( and expressing that action would be taken to resist his determination) the "Weekly spend limit" of roughly $935 we had agreed to, was increased to $2650 ( which was both puzzling and troubling) without authorization. It appeared as though the company was going to attempt to squeeze the account for as much money as it could before any dispute might arrive. After my conversation with *** ( which was a conversation with a professional salesman trained to rebuttal rather than resolve) I had more questions so I began to email the man, instead so to have record of the conversation. During this email communication ( which was lengthy and ongoing) I managed to receive copies of the audio recording with our original salesperson as a record of the description of the services promised and also I made sure to re-address many of the concerns I had verbally expressed the day before during our live conversation. *** was careful not to respond to many of the items that would illustrate wrong-doing on behalf of Modernize, but did ( when confronted) admit that he was incorrect about the number of leads Modernize had sold *** and that the 40% cap was an issue. I have saved these emails and also the audio recording as a record and will happily supply said items to help review this complaint. *** has made clear that he will be the one to handle any Revdex.com complaint and judging by the pompous and snide behavior that was received during our conversations, I expect that this complaint will be met with resistance, but still felt it was necessary to follow through with at least a Revdex.com complaint, and possibly future negative reviews on the Revdex.com / Google ( depending on the result of this dispute resolution) . With that being said... In summary, to this day... *** has received a total of 23 leads. I have utilized my 23 years of telemarketing experience to maximize efficiency in attempting to set these leads ( i.e. dialing from the office phone and avoiding leaving messages on the first 3 calls, using forced choice questions, tie downs, etc) and as far as I can tell these leads are not qualified, do not meet criteria, deny the interest in said product, or are completely fabricated. This office ( despite numerous and calculated attempts) managed to set only 1 appointment from these leads and that was for a non-home-owner whose parents owned the house that he lived in, and could not be present due to living out of state. Thus far, we have received 23 leads and have been denied credits on 12 of the 20 leads that were requested and are currently sitting on 4 more leads that need a credit request but are unable to be requested due to a 40% cap. If the 7 day period of time lapses, we will no longer be able to request a credit, despite these leads being unqualified and outside of the agreed criteria. *** would not like a refund on all monies paid and to be excused from any obligation of future purchase.

As a customer, I used Modernize to get in touch with few companies and I am quite happy so far with the one I chose for my project. It was a great way (not the only one though) to find professionals in a short time, and I was able to get several quotes. It worked great, no complains at all.

Like all other complaints I see, these people & the dozens of "businesses" they've pimped my number to are calling me a few dozen times in the last 15 hours since it began 7:00pm yesterday. I have NEVER signed up or given any information to them or anyone else online, yet they call me by the name "***" & lie about how they're giving me the quotes & offers for service "I requested". I tell all of them over & over that I'm on the Federal Do not Call Registry & have never asked for anything- I don't even own a home yet they claim I've asked to buy windows from them. As soon as I tell 1 person not to call me again, another person calls within seconds to minutes. A few have even hung up on me & one told me " *** you" before hanging up on me. They are all usually VoIP fake phone numbers, many the same area codes & exchanges with slightly different last 4 numbers. They'll call from different numbers until I pick up & many times when I say stop calling me I'll get more calls from the same "businesses" using those various VoIP numbers. I'll block a number ***-***-*** & get calls minutes later from ***-***-*** & ***-***-***. At what point will the Revdex.com identify this company as a fraudulent scam & help put an end to their harassment. There are dozens & dozens of complaints all saying the same thing about the unsolicited calls. Worse for me is that I've never even contacted them. Now I'll get a reply like everyone else that will say "We're sorry you didn't have a fantastic experience with us. We're trying to help you by...." STOP THESE CON ARTISTS

For some reason, I am getting a barage of phone calls and text messages from different roofers for roofing estimate. I actually never requested it. I am being harassed now. I have called Modernize and they put me on the DNC list. They told me it would take 4-8 hours to take effect and now it is days later and I still get the calls. I called Modernize at three different numbers and told them my situation. I keep getting the run around from them to call other numbers. I even asked to talk to a manager and got the run around. They said I provided an inquiry but I didn't. Maybe someone else did and punched in the wrong name/number. I don't know to get it to stop. These guys don't know what they are doing and release your number and have no way to call all contractors and tell it to stop.

This company apparently got my number from some other person requesting estimates for windows, and has not stopped calling and texting me since. No matter how much I answer and tell them I am not who they think I am, and request they take me off my call list, I get called no more than 4-5 minutes later. Everytime I do not answer, they text me with a follow up. When I reply to the texts saying I am not who they think I am, I get a call 4-5 minutes later again. No matter how many numbers I block, ignore, or answer and request they take me off their call list, I still get more calls and texts. This is becoming harassment and driving me insane!

Modernize calls me multiple times a day. Many times I do not answer, however, I answered today and told them to not call me again. Not even 5 minutes later they called and I said I thought I told you not to call here again. Modernize contacted me no less than three times a day ranging from all hours of day and night. I want my number and email removed from their list immediately!