Modernize Home Services

THIS COMPANY IS CHARGE ME SEVERAL THOUSAND DOLLARS AFTER CANCELING MY ACCOUNT AND REFUSES TO REFUND THE MONEY WITH NO LEADS RECEIVED FOR THIS PAYMENT.

Very poor experience with this company. Promises a lot and doesn't deliver. Difficult to resolve problems in addition to their unprofessional staff. Lots of problems and ultimately more hassle than they are worth.

Stay away from this company!

This company is in 100% willful violation of US can spam laws. They are spamming my email account with home remodel referral offers. I have never in any way opted in or given them permission to send me emails. They have either purchased or data mined emails with the intent on mass spamming unsolicited email accounts or they are using a 3rd party to do it on their behalf. If they are using a 3rd party per the FTC they are legally obligated to control them as far as following US can spam laws see: *** which states, "Monitor what others are doing on your behalf. The law makes clear that even if you hire another company to handle your email marketing, you can’t contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible."

Modernize is using A Business name "Windy City Mechanical" that is protected by law to use unless Authorized by us. We are not affiliated with there services in any way and they have been contacted by us to remove all content using this name as a Heading to offer services. This is misleading to our existing customers and we have had complaints about this problem for a while now. We request that they remove this name from any advertised heading offering services for any type of work. This is a deceptive practice on there part !!!!!!!

Read this before you sign up
We Tried using Modernize for several month purchasing windows leads with a budget of $1250 a week. They did communicate with us on a regular basis, however we realized that the only thing they are trying too achieve is more time and more commitment. Promises, promises promises. The bottom line is we spent close to $10,000 with ABSOLUTELY no Results. Contact ratio was 1% with no conversions to appointments. Not recommended. Don't waist your money.

Unsolicited emails for two months, and I am unable to unsubscribe. No contact information provided in emails. I have no business relationship, and this company is not licensed in this state.

Modernize has provided my private information to no less than 10 window installation businesses located in California. I have never filled out any requests to be contacted, nor nave I sought any information on window installation. These calls are entirely unsolicited. I do not believe it is fair to hold the businesses accountable, as they seem to be following leads they believe were provided in good faith. Modernize has fraudulently provided my information to these businesses under the false assertion that I am seeking such services.

Very honest and up front. Second to none in customer service. If you have an issue they are very responsive. They let you know exactly what you’re signing up for BEFORE you sign up.

We have been with Modernize for about 5 months and our very happy with the performance.
Where other platforms are make it a challenge to return leads they have simplified the process.

We severed our business relationship with Modernize on April 5, 2018 due to being overcharged and poor quality of service. I took this issue up with *** to try and resolve the issues and terminate our agreement. Modernize continues to charge me now for services I am not even receiving. Modernize now owes us $816. I have contacted our attorney and bank to resolve these issues. This is obviously a scam!

Absolute worst decision I have ever made signing up for there lead program. It's not even the thousands of dollars I lost to them for literally nothing. Just try and cancel with them and see what happens. Literally was hung up on instantly when I said what I was trying to do. Don't believe me just call the main number and say you want to cancel your account and see what happens. I've never seen such unprofessionalism in my life. Stay away and don't make the same mistakes that I did with them. They should be put out of business.

I get repeated calls from Modernize for more than a year on my Cell phone number *** which has been on the Federal Do Not Call Registry for over 10 years.

When I try to talk to one of their representative telemarketers to inform them not to call my number, they just hang up on me and never let me talk to someone at their headquarters to remove my phone number from their calling list.

My company has been working with Modernize for a few months now and we have had a great experience.

Modernize executes their job exceptionally well, always coming to the table with solutions and data driven decisions to back them up. It is truly impressive partnering with them.

Our account manager, Celest, is incredibly attentive and capable. She goes above and beyond on our account, getting us the reports we need in a timely manner and always without any errors. It's a pleasure working with her and we hope to continue our partnership well into the future.

I've been aware of Modernize for a number of years, and have always thought about using them for lead generation. Once I started my own company, I decided to give them a shot. Trish and her whole staff have gone above and beyond to make sure my company has the tools it needs to succeed. The volume of leads is large and the quality varies, but that is to be expected. We've had a number of appointments and proposals from their leads, and are anticipating our first Modernize win shortly. Where Modernize excels is their customer service, which thus far is unparalleled in the industry. Trish, keep up the awesome work and thanks!

Our account rep has worked with us to get quality leads that are in our specific service areas, Troy has been an asset to our company and our growth. We can’t say enough good things about the customer service!

Troy with Modernize, Has been very helpful in getting my company set up with quality leads. I had several very bad experiences with other company's. I was very grateful when I found Modernize and especially happy working with Troy. We had to keep at it to find the right set ups that would work for my company.Troy always was fast to return my calls and email, and was always working to solve whatever problems we were having regarding leads. I cant begin to explain how valuable Troy, and the team at Modernize have been. Getting good quality leads is extremely difficult in this industry Troy has worked very hard to ensure we are successful together.

we are a small business that has grown rapidly over the last few years due to our cooperation of our support team. In our field having lead services that give you quality leads and quantity leads at a fair price and not just quantity leads that are extremely over priced matters no matter weather you are a small business or a large one. The team at Modernize are great they want to see you succeed and they do what ever they can to ensure they are giving you the very best they have to offer. It takes a village and we consider them an important part our team.

Modernize refuses to acknowledge cancellation of services and keep s charging our business account debit card. They ignore email and fax. Voice calls go straight to mailbox. Do not do business with these people.

I receive 3-10 phone calls a day from Modernize soliciting home repairs. I’ve went through the steps to get off their “do not call” list a dozen times, but I still receive calls 7 days a week for the last few months, at all hours of the day. I’m tired of the constant harassment.

I own a Plumbing & AC company in south Texas I use Home Adviser and have good results for my plumbing side. Modernize approached me and said they could really bolster my AC business so I sighed on. BIG MISTAKE !! In less than 2 months I've received 123 leads and have only been able to make a house visit 5 times and convert 1 lead into a sale. the leads we get from Modernize are old, people who have never asked for service and are people who were tricked into making a service request by the promise of free AC system by the government. I get Text alerts all night with bogus leads. Very Very Poor company. They should be rated F- by the Revdex.com how do you have 41 complaints and still get A+ ?
Signed DF