Modernize

Complaint: ***
I am rejecting this response because:
They have NOT refunded my money as they stated to they haveThey have not returned my email asking them about itThese are bad people right to the coreThey consistently hide behind voice mail and lie as easy as drinking water A purely scam driven operationAsk them why they told you they refunded our money when they in fact haven't as of this momentThese people deserve a big BAD on your ratings siteLiars, they're just liars, everything they have said included in their response to you is untrue.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:While I will grudgingly send this SPAMMER any of the SPAM I received on their behalf, the Revdex.com might want to check the Federal government's site at:***#is particularly important, as I am sure this SPAMMER will try to fall back on the excuse that "we did not send this, one of our affiliates did", which as #indicates, is not a valid excuse.Also, the "sender" of one of the pieces of SPAM indicated "*** *** ***", so that was knowingly on this SPAMMER's behalf.Copy forwarded to the SPAMMERIf I wind up getting more SPAM, the Revdex.com will be responsible
Regards,
*** ***

Thank you...can you forward the actual email to me directly at ***@***.com so I can see the tracking data imbedded in the email? Thank you - I will get this resolved for you

Complaint: ***
I am rejecting this response because:There has been absolutely no show of any attempt on the part of Home Improvement Leads to make it right with our Company - All they keep saying is they are the #Lead generation company If in fact that is true I would think they would be trying to make it right our company. When does the Revdex.com get involved and look into the facts that we have presented - we have emails back and forth showing our attempts at trying to make this relationship work, receipts of over $5,in charges, I can provide documentation from customers that have responded back to us saying they have NEVER given their information to this "#! lead generation company", the list go on and on To avoid legal action we need to come to a compromise.
Regards,
*** ***
*** *** ***

Hi ***,We appreciate your feedback. Your experience is not in line with the expectations we strive to uphold at ModernizeWe regret the lewd comments from the homeowner in question. Upon review of the call in question, we did not detect any indication of ill-intent on the part of that
consumer but our deeply troubled that your team had to deal with that negative and derogatory homeowner experience. Per your request, in line with our expectation of excellence, we have refunded you in full for the $that you spent with us (see attached) on this program. If you have additional feedback or concerns please don't hesitate to reach out to me directly at ***. We appreciate your business and wish you continued success

Hi ***,We appreciate your feedback, and thank you for giving us the opportunity to work with you.After escalating the issue to the corresponding customer success manager, we found that there was miscommunication between both parties in whom the main point of contact should be for the campaign
and how to work our leads effectivelyMoving forward we will be sharing all lead level dispositions to help track the overall health of your campaign plus find mutual areas for improvement and process optimization.Because we are always willing to work with our customers to help them see success with our program and because the initial experience was so negative, we have credited your account the agreed upon amount.We are eager to see success together, helping you accomplish your revenue goals and beyond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would still appreciate a letter for me yo send out explaining things
Regards,
*** ***

Complaint ID: *** *** *** *** Michael had submitted his information on: 10/09/2017 13:13:52using phone number ***0 We have since removed this phone number and the one listed in the complaint from our call lists and notified our respective
clientsPlease advise if the calls do not stop

We've added your email address to a suppression list that we distribute to all of our affiliates: this will stop you from receiving any
emails on behalf of Home Improvement LeadsWhile we are not the ones sending these emails, we sincerely apologize for any inconvenience they may have caused.respectfully, *** ***

Hi ***,We appreciate your feedback. Your experience is not in line with the expectations we strive to uphold at ModernizeWe regret the lewd comments from the homeowner in question. Upon review of the call in question, we did not detect any indication of ill-intent on the part of that
consumer but our deeply troubled that your team had to deal with that negative and derogatory homeowner experience. Per your request, in line with our expectation of excellence, we have refunded you in full for the $that you spent with us (see attached) on this program. If you have additional feedback or concerns please don't hesitate to reach out to me directly at ***. We appreciate your business and wish you continued success

Complaint: ***
I am rejecting this response because: It appears that an telemarketer illegally contacted me on my cell phoneI gave them my phone number so that I could find out who was behind the call so I could report it to the FCCFrom what I understand that telemarketer must have gone online and submitted my information to ModernizeIn return Modernize compensated that telemarketer for the online lead via an affiliate agreementModernize must have some sort of contractual relationship with the telemarketer and therefore this complain against them is valid If Modernize agrees to investigate this further and informs me and the FCC of the offending company then I will consider this situation satisfactory resolved
Regards,
*** ***

Hello,I'm unsure where the miscommunication is and I apologize for any inconvenience, but the client was indeed refunded $on Visa ending *** dated Feb22, 2016, as seen on the attached proofIn no way is our company dishonest.

Complaint: ***
I am rejecting this response because:
the phone number I was contacted at by several people who paid for leads from modernize was ###-###-####I believe another company used the national DNC list to get my number and they then filled out a modernize online form - at least that is my hypothesis as to how this happneedModernize should identify the affiliate that they paid for my leadRegards,*** ***

Hello ***,We appreciate your feedback, and thank you for giving us the opportunity to work with you.After escalating the issue to the corresponding customer success manager, we found that extenuating circumstances led to a non-ideal experience and poor campaign performance overall.Because we are
always willing to work with our customers to help them see success with our program, a manager will be reaching out within the next two business days to discuss what happened and to come to an amicable resolution together

Our leads are effectively an advertising channel for clients. As with a billboard, radio, or direct mail, most units of the product, be they views, listens, or leads, will not result in a sale and we set this expectation upfront. The difference is that people tend to measure lead
services one lead at a time, rather than in the aggregate performance as you do with the above mentioned channels like radio. If you sent a postcard at a time, or played a commercial for a single consumer, you'd never use that medium again and would focus on the people who didn't open the card or listen to your ad Now then, based on historical results from our clients we know that when results are measured in the aggregate our clients are successful and that typically 4% of leads turn into a sale, which we factor into our pricing so that clients understand what their marketing cost will be before they use our service. We know there will be "bad leads" from time to time, we describe it upfront, we bake it into our pricing model. If every lead was a deal, it would be a different product, with different pricing, and a lower margin for the client.We expect that an average of 80% of these leads will not turn into an appointment. We discussed these goals and expectations when we on-board any new client. Being as transparent as possible, out of leads you can expect that of those leads will not turn into an appointment for whatever the reason Out of the that do, we see our contractors average a 20% close ratio. When we began working with *** *** *** initially they were working the leads in house. Their sales representatives were taking lead on calling on homeowners and setting appointments. They realized quickly they could not provide accurate data about the leads and the conversion rates were not good. They had set appointments and closed job generating $1,in revenue. They then decided that using a 3rd party call center could help them on calling and appointment setting as well as accurate performance reporting.The 3rd party call center was able to secure appointments on their behalf We had a conversation with *** *** *** after about a week into the new appointment setting campaign. They mention that all appointments that were set via the 3rd party call center fell through. Modernize immediately set up a conference call between the 3rd party call center, Modernize, and *** *** *** to discuss their concerns, review all the recorded calls for each of the appointments, and to make suggestions or recommendations when following up and running appointments set. *** *** *** did not show up for the call or clarify why they did not attend. We provided leads which turned into appointments for the client, it's up to the client to close them from there.Below is a copy of the marketing Proforma that was provided and reviewed with *** *** *** during the sales process

We've added your email address to a suppression list that we distribute to all of our affiliates: this will stop you from receiving any
emails on behalf of Home Improvement LeadsWhile we are not the ones sending these emails, we sincerely apologize for any inconvenience they may have caused.respectfully, *** ***

Hello,We've received your complaint about receiving unwanted emailsThe email(s) may have come from a 3rd party advertiser directing traffic to one of our landing pagesIn order for us to identify the source of this email we'll need you to Forward the email to usThanks for your help in
addressing this matter and we apologize for any inconvenience.

Our leads are effectively an advertising channel for clients As with a billboard, radio, or direct mail, most units of the product, be they views, listens, or leads, will not result in a sale and we set this expectation upfront The difference is that people tend to measure lead
services one lead at a time, rather than in the aggregate performance as you do with the above mentioned channels like radio If you sent a postcard at a time, or played a commercial for a single consumer, you'd never use that medium again and would focus on the people who didn't open the card or listen to your ad Now then, based on historical results from our clients we know that when results are measured in the aggregate our clients are successful and that typically 4% of leads turn into a sale, which we factor into our pricing so that clients understand what their marketing cost will be before they use our service We know there will be "bad leads" from time to time, we describe it upfront, we bake it into our pricing model If every lead was a deal, it would be a different product, with different pricing, and a lower margin for the client.It is unclear whether the client landed any actual sales from the received, other than 10% of them being what is described as valid, which depending on how many sales were achieved, could be considered a successful campaign, especially when compared with other forms of marketing We are sorry the client is upset and regret any any unmet expectations, and would be willing to offer 50% credit of what the client is asking for, as a gesture of good faith

Complaint ID: *** *** * *** Mr *** is not a current client of ours. He has requested information from our Sales Department in regards to our lead generation services multiple times this year with different reps each time, most recently today 10/Initial engagement began on
3/with follon 4/Each time he has been hesitant to move forward with our program after discussing the performance expectationsOn 3/he did not qualify for our minimum lead purchase requirementOn 4/he did not want to move forward without guaranteed performance from our marketing channel (which we do not provide)And today on 10/31, he wanted more information on cost per lead, expected conversions, and total available volume in his marketAt this time he is not a buying customer of ours As he is currently engaged with our sales team about learning more in regards to our product, I believe Mr*** may have had a change of heartHowever we can cease conversations and add him to our DNC list and remove him from our e-mail lists if that is what he desires