Modernize

Revdex.com, Can you please provide a avenue to forward the email in question. THank you

Complaint: ***
I am rejecting this response because:After reviewing my emails in my other email account (which I do not regularly check), I found an email from modernize dated 6/20/ It claimed I had inquired about home improvement contractors, specifically *** *** *** of Orange County I have never contacted modernize or Window Source Furthermore, I am not a homeowner and have never attempted to inquire about home improvement projects I am extremely skeptical about how Modernize obtained my information and I firmly believe that somewhere along the line my information was fraudulently provided for marketing purposes
Regards,
*** ***

Hi Ms***, I apologize for the number of unwanted calls you have receivedIt can take up to hours to have you removed from our call list but I have ensured that you are now on our Do Not Call list and you will not receive any additional calls.

Complaint: ***
I am rejecting this response because: There is no email address associated to forward the emails to Perhaps if this business provides an email address it will make this process easier.
Regards,
*** ***

Hello ***,We appreciate your feedback, and thank you for giving us the opportunity to work with you.After escalating the issue to the corresponding customer success manager, we found that extenuating circumstances led to a non-ideal experience and poor campaign performance overall.Because we are
always willing to work with our customers to help them see success with our program, a manager will be reaching out within the next two business days to discuss what happened and to come to an amicable resolution together

Upon reviewing this record, the record has displayed as opting in via one of our partner's informational listsThis was done through a cobranded effort with our partnerUpon further review, we removed Mr*** information after we connected with him over the telephoneWe then removed him from
our listThe initial partner however did not remove him as he opted in to both of our listsAt times, this can be frustrating for homeowners such as Mr*** and as we continue to work on our homeowner experience, we will take this into account as we improve our experience.? We apologize for this inconvenienceThe information on file has been placed on our global do not call and email listsIn addition to this, the information has been personally informed to be placed on all partner sites and organizations Do Not Call and Do Not Email lists.? Thanks,***

We researched the phone number in our system that he provided but we don't have it in our recordsCould you find find what number he is referencing so we can remove it from all call lists?? Tell us why here

Our leads are effectively an advertising channel for clients? As with a billboard, radio, or direct mail, most units of the product, be they views, listens, or leads, will not result in a sale and we set this expectation upfront? The difference is that people tend to measure lead
services one lead at a time, rather than in the aggregate performance as you do with the above mentioned channels like radio? If you sent a postcard at a time, or played a commercial for a single consumer, you'd never use that medium again and would focus on the people who didn't open the card or listen to your ad? Now then, based on historical results from our clients we know that when results are measured in the aggregate our clients are successful and that typically 4% of leads turn into a sale, which we factor into our pricing so that clients understand what their marketing cost will be before they use our service? We know there will be "bad leads" from time to time, we describe it upfront, we bake it into our pricing model? If every lead was a deal, it would be a different product, with different pricing, and a lower margin for the client.It is unclear whether the client landed any actual sales from the received, other than 10% of them being what is described as valid, which depending on how many sales were achieved, could be considered a successful campaign, especially when compared with other forms of marketing? We are sorry the client is upset and regret any any unmet expectations, and would be willing to offer 50% credit of what the client is asking for, as a gesture of good faith

This complaint has been settled directly with the client

We apologize for any inconvenience and have put your name and number on our Call Center's Do No Call ListPlease let us know if we can do anything further

We're very sorry this has caused you any disturbanceWe have added your phone number to our suppression list, and you will not receive any more calls from *** at allAgain, we're very sorry for the inconvenience.?

Good Afternoon,Some online form submissions are linked to affiliates that we work with for lead sourcesIn order to find the original source of inquiry, so that we can determine which of our affiliates is using your contact information and stop them from contacting you, can you please send me the form link or inquiry page you filled out for the HVAC services? Once we know this inquiry page, we can contact the affiliate, tell them to take your contact information off of their list, and discontinue any work with them since we do not agree to this type of harassing communicationAgain, apologies for any inconvenience this may have caused.? ? We will work diligently to find out which affiliate it is and stop all business with them.Thank you

We appreciate your feedback.? We apologize that your experience did not meet your expectations and, in this case, did not meet our internal standards for service.? Our monthly subscription product for homeowner calls is a relatively new product that is still in 'beta' phase and we rely on
feedback from contractors like yourself to improve the program and experience.? Based in part on your feedback we have created a more robust process for handling cancellation and refund requests to prevent others from having the termination of their accounts delayed.? I have honored your request for a full refund in the amount of $750.? Receipts for the refund transactions are attached here.? If you have any additional feedback you would like to share feel free to contact me directly at ***.? We strive to offer a best-in-class experience for our contractor partners and hope we will have the opportunity to earn your business in the future.? Thank you for your patience

Hi *** ** ***,We apologize for any inconvenienceIn order to understand fully resolve the matter, we need the original email.We have added your email to our email unsubscribe list? If you can forward us the original email to ***@moderniize.com, we can investigate the matter
further - specifically the unsubscribe button functionality.Thank you

Hello,We've received your complaint about receiving unwanted emails and we're sorry for any inconvenience this may have causedThe email(s) may have come from a 3rd party advertiser directing traffic to one of our landing pagesIn order for us to identify the source of this email we'll need you to
Forward the email to usThanks for your help in addressing this matter

Complaint ID: *** *** * *** ? Mr *** is not a current client of ours.? He has requested information from our Sales Department in regards to our lead generation services multiple times this year with different reps each time, most recently today 10/Initial engagement began on
3/with follon 4/Each time he has been hesitant to move forward with our program after discussing the performance expectationsOn 3/he did not qualify for our minimum lead purchase requirementOn 4/he did not want to move forward without guaranteed performance from? our marketing channel (which we do not provide)And today on 10/31, he wanted more information on cost per lead, expected conversions, and total available volume in his marketAt this time he is not a buying customer of ours? As he is currently engaged with our sales team about learning more in regards to our product, I believe Mr*** may have had a change of heartHowever we can cease conversations and add him to our DNC list and remove him from our e-mail lists if that is what he desires? ?

In order to verify that the email in question was sent by our company, we need the original email sent to? ***

Complaint: ***
I am rejecting this response because: most of the information given by Modernize is false? Please allow me to respond to each point:"Our leads are effectively an advertising channel for clients.? As with a billboard, radio, or direct mail, most units of the product, be they views, listens, or leads, will not result in a sale and we set this expectation upfront.? The difference is that people tend to measure lead services one lead at a time, rather than in the aggregate performance as you do with the above mentioned channels like radio.? If you sent a postcard at a time, or played a commercial for a single consumer, you'd never use that medium again and would focus on the people who didn't open the card or listen to your ad."This is a not accurate? When advertising and marketing the brand and name of the company can be seen by potential clients? With Modernize, they are not providing potential leads/customers with our name, brand, or what we offer? Modernize is collects leads by advertising themselves, not the companies that get the leads? This isn't valid at all."Now then, based on historical results from our clients we know that when results are measured in the aggregate our clients are successful and that typically 4% of leads turn into a sale, which we factor into our pricing so that clients understand what their marketing cost will be before they use our service.? We know there will be "bad leads" from time to time, we describe it upfront, we bake it into our pricing model.? If every lead was a deal, it would be a different product, with different pricing, and a lower margin for the client."? We did talk about bad leads upfront? They mentioned that some of the leads would be bad, but most of the leads were bad? About 90%, maybe more, were bad leads? ? "When we began working with *** *** *** initially they were working the leads in house.? Their sales representatives were taking lead on calling on homeowners and setting appointments.? They realized quickly they could not provide accurate data about the leads and the conversion rates were not good.? They had set appointments and closed job generating $1,in revenue.? They then decided that using a 3rd party call center could help them on calling and appointment setting as well as accurate performance reporting."? This is not accurate? We closed one lead for $in revenue? ? "The 3rd party call center was able to secure appointments on their behalf? We had a conversation with *** *** *** after about a week into the new appointment setting campaign.? They mention? that all appointments that were set via the 3rd party call center fell through.? ? Modernize immediately set up a conference call between the 3rd party call center, Modernize, and *** *** *** to discuss their concerns, review all the recorded calls for each of the appointments, and to make suggestions or recommendations when following up and running appointments set.? *** *** *** did not show up for the call or clarify why they did not attend."? This is also incorrect? Modernize was supposed to call me for the conference and never did? When I emailed them we made another appointment for a call and they cancelled because the representatives child was sick? We had another weekly meeting that I called in and no one ever showed? Again, this is the reason for my complaint? Modernize is a scam company built around lies and deceit? Most of the information in their response to my complaint is false? Please help by taking their rating down so that other businesses don't fall into their trap? ?

Hello ***Thank you for reaching out with this feedbackI'm sorry to hear you had such a negative experience with this program, especially so early on in the relationship.Our records indicate that you signed up for month of service, and in that time (3/to 4/13) you received leads, and
paid for because you were eligible to submit leads for returns credits.The cancellation came at the end of that month, and any charges incurred were for leads received.If you have any questions about the transactions, please feel free to reach out to ***

Complaint: ***
I am rejecting this response because:
the phone number I was contacted at by several people who paid for leads from modernize was ###-###-####I believe another company used the national DNC list to get my number and they then filled out a modernize online form - at least that is my hypothesis as to how this happneedModernize should identify the affiliate that they paid for my leadRegards,*** ***
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