Modernize

Hello, We apologize for the inconvenience and disruption. From our records, We strive to help homeowners match their project needs to contractors and per your feedback it seems we have not met our own standards. For that, we sincerely apologize. We have completely marked your email, contact and...

phone number in our DNC records and have notified our partners to remove your contact information from their records as well. Again, we apologize for the inconvenience. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize for the number of calls you have received. The number ###-###-#### is now on our Do Not Call list. This number will no longer receive calls from Modernize.

Hi Ms. [redacted],  I apologize for the number of unwanted calls you have received. It can take up to 48 hours to have you removed from our call list but I have ensured that you are now on our Do Not Call list and you will not receive any additional calls.

We have added this number to our DNC list and notified our partners to do the same as well. Please advise if the calls do not stop.

Complaint: [redacted]
I am rejecting this response because:  I am still receiving calls from them.
Regards,
[redacted]

[redacted] had submitted his information on: 09/26/2017 10:26:06 using phone number ###-###-####   We have since removed this phone number and the one listed in the complaint from our call lists and notified our respective clients. The phone numbers removed were:   ###-###-####...

 ###-###-####     Please advise if the calls do not stop.

Thank you for reaching out [redacted] and apologies for not getting a clearer resolution sooner. We added your number to our Do Not Call list several weeks ago, and you should no longer receive calls from Modernize.

Hi [redacted]We appreciate your feedback, and thank you for giving us the opportunity to work with you.After escalating the issue to the corresponding internal manager, we found that there was miscommunication in the sales process, a fundamental misunderstanding of our program, and attempts to clarify...

were rebuked.Because we are always willing to work with our customers to help them see success with our program and because the initial experience was so negative, we have accommodated the your request to break the contract signed, refunded the full amount of our services, and terminated your account.We sincerely hope to work with you again and get an opportunity to see success together.

Hello,We apologize for the inconvenience. We have taken your contact information and have placed you on our Do Not Call and Do Not Email List permanently. Additionally, we have contacted our partners and contractors to have your contact information permanently removed from their lists. You will...

no longer be on any affiliated Modernize marketing and sales list. Thank you, The Modernize Team

[redacted] signed a contract to buy leads from us. We onboarded them, set proper expectations, and managed the relationship with multiple phone calls per week. We have recored conversations between HIL and [redacted] discussing appointment set ratios and best practices for continuing to improve those...

rates.HIL is the largest producer of solar leads in the nation. We work with nine of the ten largest residential installation companies who buy thousands of leads from us every day without complaint. If our program was a scam, if the lead quality was not up to par, then we certainly would not have the relationships we have.If [redacted]'s goal is to grow their business through a responsible and capable marketing partner, we are willing to continue down that path. We are not willing to refund any money.Respectfully,[redacted]

We do have the phone number you provided on our DNC list, and it's actually blocked in our phone systems. I'm not sure how you would still be getting calls from us, so I've forwarded this message on to our call center director.

Complaint: [redacted]
I am rejecting this response because:We were NEVER made aware that our conversations were recorded first and foremost!Regardless, of that fact we have NOTHING to hide - they have never made us aware that our conversations were on a recorded line! We are a very flexible company and tried every suggestion their company suggestion to make this relationship successful.After receiving over 100 leads and speaking to as many as we could get in contact with - we have gotten hung up on, told that they have never put their name in any website, were never interested in solar, some did not even know what solar was and a few of the leads have "passed" away...  Our company spend over $5,000 on leads that were promised to be verified leads from a company that were supposed to deliver leads from customers who were interested in solar that inputted their names into a website within minutes we would receive these... Clearly that is NOT the case.We expect a refund ASAP!
Regards,
[redacted]

Hello,We apologize for the inconvenience and mentioned frustration from your complaint. Our services are to provide you with a contractor who can support your home improvement needs. On behalf of the contractors who have contacted you, we apologize for the experience you have had. Although we...

do not have records of your contact information within our database, all of the records disclosed within this complaint have been placed on our Do Not Call and Do Not Email List. We have also contacted all partners associated to ensure your information is placed on Do Not Call. Thank you

Hi [redacted],We appreciate your feedback, and thank you for giving us the opportunity to work with you.We've spoken to both the salesperson, and [redacted], your account manager, reviewed the calls, and reviewed your agreement in an effort to find the source of the miscommunication.From our research, we've...

confirmed that you signed up for our leads program and were also working with a third party call center to whom we also sent your leads so that they could call them for you.All of our customers have access to their leads in our lead management tool. Additionally, to increase visibility per your request we also sent the leads directly to you.Because we are always willing to work with our customers to help them see success with our program, and because your initial experience was so negative, we will accommodate your request to break your initial contract duration and cancel your account.We will also process your requested refund of $444 in the hopes that we could work together again.Additionally, we can offer a full refund for the remaining balance that you're now requesting.We sincerely hope to work with you again and get an opportunity to see success.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is a good start.  I hope that the owner will be able to track down and suppress the incessant spam being sent.  I appreciate his quick response.  Thank you!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, while I am happy to receive no further calls from them, no mention has been made by the business to also NOT call others who are on the Federal Do Not Call Registry when marketing their services.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: there is no basis for their argument.  In two weeks the 3rd party call center that works for Modernize were able to get 6 appointments for us and all of them cancelled or no showed for those appointments.  There is no actual evidence that other clients got leads.  Again, shady business practices that need to be stopped now.  Read other complaints on the Revdex.com site and they state the same issues that I had.  This company needs to be stopped.  
Regards,
[redacted]

Thank you for your business.  I have reviewed your account and noted that your cancellation request was not properly processed in our system.  We have corrected the issue and apologize for the inconvenience and delay.  We will utilize this feedback to improve our processes moving...

forward to ensure other clients are not affected by this issue.  We have initiated a refund for the full $750.00 requested. If you have any additional concerns, please don't hesitate to reach out using this number [redacted].  Thank you!