MONI

I have utilized the services of this company in excess of yearsThey are always responsive to any concerns I have and promptly make all the necessary adjustments or repairsThis company takes security seriously and has timely reacted to all alarm situations, calling me first and then dispatching law enforcement immediately to my homeI have had the need to work out of state during the week, leaving my spouse at our house aloneWe both enjoy peace of mind during those absences, knowing that our security system is there for usThanks Monitronics for providing excellent service throughout the years and yes I recommend your company each and every time I possibly canI have used your security services in both Texas and Louisiana and no matter where I am at, I know your company is on the alert for our well being and safety

A house in Fla was sold and Monitronics continued to harass us about paying out the length of a fake contractTheir service is awful and we would not transfer them to our new house in Florida because we need good reliable security on a house that we rarely useMy husband decided to let them be our security provider in Michigan to stop the harassmentThe technician showed up, he could not make their system compatible with our existing componentsWell now the bills start coming with late fees too and the phone calls are relentless again and we STILL DO NOT HAVE THIS SERVICE FROM MONITRONICS!! I called them and they would not do anything for me because I didn't know the credit card number that was used on the original accountThey did however keep my cell phone number and now harass me and my husband on my cell phoneThis morning I answered their call and after being transferred times and waiting for customer service I hung upThey called me!! I will be filing a formal complaint

In June, 2013, I signed a 36-month contract for home security services with Elite Home Security The contract set my rate of payment for services at "X" dollars per month In May, 2014, Elite Home Security was purchased by Monitronics who proceeded to raise my monthly rates by percentwithout any advance notice and in violation of the contract At the time I sent a letter to Monitronics requesting an explanation and that my rate be lowered to the contracted rate In April of this year, Monitronics raised my rates another percent, again without any advance notice and in violation of the contract for services Since I had less than days to run on the contract, I wrote to Monitronics via certified mail notifying them that I wished for the service and all collection of the monthly service charge be terminated effective with the expiration of the contract on June 13, I received acknowledgement from Monitronics dated April 22, acknowledging receipt and that the service and collection of the monthly service fee would be terminated effective with the expiration of the contract On June 15, 2016, I discovered upon a review of my bank account that Monitronics collected another month's service fee on June 14, 2016AFTER they had agreed to terminate service and collection of the service fee When I contacted their customer service dept, the agent I spoke with was belligerent and non-cooperative, telling me that they would continue collection of the fees until they ordered to do otherwise by some legal authority and there wasn't anything I could do about it This company's practices are predatory and dishonest I'd sooner recommend someone have a colonoscopy without anesthesia than to recommend anyone, even a worst enemy, do business with this dishonest company

When we signed up for the service at our business we specifically told the agent that we were not sure if the business would make it in that locationThe agent assured us that the contract would be null and void if we ended up going out of businessWhen we went out of business and tried to cancel the service, we were told that we could not cancel and that we would have to continue paying for another year even though the business had closedCalled them several times and the customer service was horribleEven tried working with the supervisor and they would not cancel the serviceVery disappointed that they did not keep their word and continue to bill us for services that we no longer use since we went out of businessI would not recommend them to anyone

I'm pleased to review the system installed in my home in NovemberIt is simple to operate and very self explanatoryWhen pressing the medical alert, by accident, the monitoring station calls immediately to check on the situationThe technician who installed the system was very knowledgeable and thoroughly as well as kept the area clean All in all I'm very please to recommend Moni to anyone who is considering the installation of a safety system

They are making it extremely difficult to cancel my service, and won't give me straight answers about why I have give days notice to cancelI am trying to cancel my service and they transferred me to different people that I had to tell the same things to, and be placed on hold for a long time by each of themThen they tell me I have to give days notice in writing, and will still be billed for that month even though I am no longer using their servicesI signed a contract with Nationwide Security, not Monitronics, and I don't see on my contract where it says anything about the day noticeMy contract is over, and I just want to cancel my service

I am called to switch alarm companies, and Monitronics Security uses aggressive and onerous methods to keep you from being able to cancel They first use VERY aggressive phone tactics to attempt to talk you out of leaving and avoiding the answering any questions about their procedure for cancelling service They claim that a letter is required in writing in order to cancel, and then a waiting period of days This seems like a very desperate attempt to extract as much money as possible I have never been particularly impressed with their equipment or service Their price is no longer competitive, which is a good reason to switch When I called to cancelled, only then did they mention that they would lower my monthly price as a loyalty move Too little too late and the rudeness of the "customer service" people make me wonder if anyone really falls for that I guess that is why they are desperate to hang on to their remaining customers

I am a new customer to this businessI had a rep out today to set up the equipmentAs the appointment went long and I guess he wanted to go to lunch, I heard him on the phone saying that I didn't know what I wanted and the system would be sufficient as isI then checked with him that the set up was completeHe looked me in the eyes and said it wasWith a suspicious feeling, I called the company who informed me that it was not completed on their endThey also said techs "just do that." Really? That's alarming!

My month contract is up and all I want is to cancel serviceThe representatives are rude and account managers do not take or return customers calls

Impossible to cancel services with them even when you have fulfilled your contract...BEWARE! Awful, awful business practicesWe have been on the phone for hours with them over the past few months trying to cancel our serviceThey make it impossible to cancel your servicesWe moved a few months ago and tried canceling our service and our credit card continued to be billedThey request a letter stating your need for cancellation and then it takes another days to cancelAnd then you are billed a pro-rated bill and you have to call again to cancel and they supposedly will credit your account to leave a balance of zeroThey recently sent us a letter stating that our card will no longer be billed but they will send paper invoicesAnd they will be sending someone out to our new residence to talk to us about using their serviceNO! Why don't they leave us alone?!!! We also learned that the new owners of our previous residence took over our account so Monitronics has been charging both of us for the same residence...wow! Shouldn't that be illegal? Isn't there a better way to make a profit and keep customers? Monitronics, you are thievesI fear I will need to take legal action soon, something I thought I would never need to do to simply cancel a service I no longer need for a home I no longer own

Re: Cancelling Services as of the end of our contract date of August 2, which was with Vision Security To whom it may concern, This is our written notice to cancel services with you all, I don't have an account number, since have never seen a bill from you The address above is where you where providing services at I called on 08/18/am and still is waiting for the e-mail that was to be set to me within hours, yes checked my spam and junk mail I have yet to receive any correspondence from your company Please note that our first payment was on 08/05/to pay for August services that said our final payment on 08/05/is to for August That said I feel as I am due a refund since we had pulled your equipment out of our house, the alarm company did not call nor did the police company show at our door step, this is concerning, since who knows when the last time you were actually monitoring our house That said I would say refunding us for our August payment in the amount of $would be fare Because who knows when the last time you actual received a single from your house As of 08/18/you don't have our consent to withdraw any more money from our checking account If you should have any questions or concerns, please feel free to call me at XXX.XXX.XXXX Thank you,

I have been battling a settlement of a bill for several weeks My cameras were installed incorrectly by one of Monitronics contractors I had to have a tech out several times and he finally had to replace the cameras I was told the original installer would be billed the charges I have received multiple phone calls from Monitronics telling me my service going to be affected if I didn't pay the bill I called twice and was told by the CS rep that a supervisor reviewed my account and cleared it I received another call today and when I called them back, I insisted on speaking to a supervisor It was next to impossible to get a supervisor on the phone and I was then told I would have to call another department tomorrow I have inquired about cancelling my service and still have not received an answer I am furious with the customer service I have received with Monitronics and would not recommend them I am going to file a formal complaint with the Revdex.com, as well

I am so glad to see the A+ rating go There is nothing A+ about Monitronics and ALL employees They are the rudest, crudest, the most evil people I have ever dealt with They have no scruples whatsoever They are bullies taking advantage of people They are brainwashed devils I hope you all enjoy your time in ***!

We had service with Monitronics for yrs and we are well past our contract agreementWe have been trying to cancel service with them for four months and are still continuing to receive bills every monthI will never use nor recommend service with this company EVER!!!

My Monitronics account (cr: XXXXXXXXX) was cancelled at my request in December, 2016, and my service was disconnected on January 2, Every day since the disconnection I have received at least three toll free robocalls saying Monitronics misses my business and asking me to call their "Loyalty team" This is HARASSMENT! and I do not know how to stop it

Moni faked a signature on the contract and instead of helping resolve the problem THEY caused, Moni sent my parents to collections Moni bought the company my elderly parents had initially signed up with for security back in In someone signed a five year contract I have the contract and the signature is NOT either of my parents Not even close My parents moved and no longer need security My parents sent a notice to Moni saying they no longer needed the service but Moni continues to bill my parents and also sent them to collections I tried to help but everyone at Moni with whom I spoke refused to help

We were contacted almost three years ago to upgrade our existing ADT systemWe thought the provider was ADT and it wasn't until they changed out all the equipment and had us sign a contract that we realized it wasn't ADT but MonitronicsThis past October when we knew our contract was almost up we chose to return to ADTWe called Monitronics and their staff gave us nothing but grief about canceling our service at the end of our contract, Nov12, We recently realized that they have still been billing our credit card for their serviceAmerican Express stopped allowing their bills and credited our account back to Decfor their bills however they sent us a paper billWhen I called them they now say were were supposed to mail them a letter stopping service and it could not be done over the phone and that they expect to be paid for a full month after they receive the termination letterWe were not happy with their service when we had themSo We would not recommend this company

This is seriously the worst company I have ever dealt withThey are not helpful at allI moved and paid my last billThey left the service on continued to charge me, They call literally about times a day and annoy meDo not do business with them!

We have been customers for over three years and received no security serviceMonitronics equipment never workedWe were told we were on a month to month payment planWhen we informed the company we were canceling, the customer service rep (Patricia) was extremely disrespectfulNow we're told we owe them another $before they will cancel the non-existent servicePlease help us and other customers in the same situation

This company is a rip off when it come to try to cancel your serviceI moved out of the rent house I was in months ago and when I call to cancel they told me I would have to pay the remaining balance up front which I didn't have so I kept paying monthlyI called to cancel today because my agreement ends in October and they tell me I have to write a letter and send it snail mail who does that these daysAfter reading other reviews I see why they want you to send it that way so they can take their time and keep charging youSave yourself money and a lot of problems and don't use this company