Monro Muffler Brake

5/2/Revdex.com Bryant Woods South Amherst, NY This letter is in response to the complaint from [redacted] , # [redacted] It is my understanding that Ms [redacted] ’s issues had been resolved with the latest service we performed on 4/18/Our shop has not heard from Ms [redacted] since that service was completedWe appreciate Ms [redacted] ’s business and we look forward to servicing her vehicle in the futureThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] s

This letter is in response to the complaint from [redacted] , # [redacted] I sincerely apologize to Mr [redacted] for the inconvenience and aggravation caused by this situationI will look into why Mr [redacted] ’s appointment information was not sent to the shop so that this does not happen to him or another customer againI would like to provide Mr [redacted] a $service certificate that he can use towards any service we offer, at any location, in order to try to make up for this issueIf this is an acceptable resolution, I would just ask that Mr [redacted] confirm so and I will mail the certificate out to him Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] As I stated previously, I stand behind the discount that was already offered to Mr [redacted] To state Mr [redacted] ’s position on this matter again, he believes that he is entitled to free tires because it is his belief that our shop did not rotate the tires once a year and a half agoAs I detailed on my first response, Mr [redacted] had exceeded the mileage recommendations between rotations, which is not something that our company is responsible for My suggestion to Mr [redacted] is to contact the tire manufacturer and start a mileage claim with them because that company determines the mileage rating on the tiresMr [redacted] is absolutely not entitled to free tires and our company will not be honoring his requestThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] K [redacted] , # [redacted] We do not feel that the exhaust work Mr [redacted] is in need of is a result of our work, but rather work needed in addition to the work we performedThe outside shop documentation does not state that our shop’s work caused any of the issues that Mr [redacted] is blaming our company for, which is why we are only willing to refund for the work that our shop performedFurthermore, Mr [redacted] has not provided documentation to show that he paid to have the wheels rebalanced on his vehicle at an outside shopI stand behind the response I provided previously and consider this matter resolvedThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] I cannot find any records of Mr [redacted] having his tires rotated since he purchased them from our company in July of Not rotating the tires will cause them to wear more quickly and I believe that this is the cause of the premature wearI spoke with the Store Manager Justin at our Haverhill location about this situation, and Justin said that he did not recall Mr [redacted] contacting their shop about this issue but he would be happy to help stillThe mileage warranty, in this case 40,miles, is a warranty through the manufacture and not our companyWe would like to assist Mr [redacted] in this situation, but I need to ask him to contact Justin at our Haverhill location in order to proceedWe will be happy to assist Mr [redacted] with this situation, but we need to be able to inspect the tires first before we will know how we can proceed Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] K [redacted] , # [redacted] Mr [redacted] has been mailed a check for the full amount charged to him for our exhaust workWe do not believe that Mr [redacted] is entitled to more of a refund than what he paid to our shop for our exhaust workWe consider this matter resolved and we will not be taking further action to address this matter at this timeThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] A***, # [redacted] I am not authorizing the replacement of the tires in question; the tires being out of balance is not going to cause the tires to wear unevenly in any meaningful wayAs stated previously, I am happy to review the documentation Ms [redacted] has for a refundI will need to review the documentation before a refund will be processed but I am willing to review it if Ms [redacted] provides it to meThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] W [redacted] , # [redacted] If Mr [redacted] would be willing to forward a copy of the [redacted] dealership invoice to me I would be glad to look into this situation furtherI will need to review the documentation Mr [redacted] can provide to me before I can make a determination of what I can offer to himPlease feel free to forward the documentation through the Revdex.com website, or fax to my attention at ###-###-####Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] We would like an opportunity to review the documentation Mr [redacted] should be able to provide us for the work of ours that was said to be wrong from [redacted] ’sThe work is under warranty with our company and if the wrong spark plugs have been installed Mr [redacted] needs to give us an opportunity to correct this problem Please forward a copy of that [redacted] ’s invoice or estimate so that we can fully review this matter Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] L [redacted] , # [redacted] I would like to start by apologizing to all persons involved with this situation that were aggravated and inconvenienced due to our mistakesIt is my understanding that Mrand Mrs [redacted] were given our District Manager’s email address and contact information to contact him directly if they had any issue with this service going forwardI would encourage Mrs [redacted] to contact the District Manager directly to discuss this if they are not satisfied with my offerFor this inconvenience on such a large job I am happy to refund $back to our customerClearly there were multiple issues with the service so I want to be fair with my offerAny refund above $would require the District Manager to sign off on due to our policiesI will gladly refund $back to our customer for this issue but I would like confirmation that this is an acceptable resolution before I process the refundThank you for your time, Kyle P [redacted] Customer Service Manager

I was convinced that was the issue and that I needed to replace the entire ac unitWhich yes I agreed to do itThen my ac still didn't work then they told me I needed to replace something else and made me come back a few times and I went elsewhere and it was an electrical issueWhy couldn't no one at Monroe pick that up? I could have been replacing my entire car before they realize that? If they can't pinpoint what the issue is they could have told me thatI felt like I was being ripped offI never complained about a business before and I pay my bills on time but I totally think that what happened is completely unfairI understand I agreed to the job but that is because I trusted them to fix my car and find the source of the issue not because I wanted to come back every week to replace a part for my car

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] had contacted us previously to report this issue to usMs [redacted] alleges in this complaint that she had to have her oil changed the day after we charged her for an oil change because it was not actually done by usMs [redacted] made the same claim when she contacted us directlyThe invoice for the oil change she provided us from the outside shop was done nearly three months after our oil change and two thousand miles later; very much contrary to her claim that she had the oil changed the day after we changed the oilMs [redacted] ’s vehicle also failed inspection at the outside shop for additional work neededI am not offering any refund to Ms [redacted] at this point Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] As stated previously, the coolant that is used at our shops is compatible with any other coolant used in the industry and would not have cause an issue with the heater coreThe last invoice from [redacted] Toyota states that mixing coolant can cause coolant to gel; the invoice does not state that this is what happened to Mr***’s vehicleThis matter has been reviewed and considered several times and at this point we stand behind the offer made to Mr [redacted] already to have this service done at a discounted rateThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] believes that our shop should have replaced her brakes sooner, despite the fact that there were no issues with her brakes at all prior to late May, If our shop had replaced the brakes prior to the service in May, then our company would have been selling Ms [redacted] a service that she truly didn’t need at that pointMs [redacted] contacted our corporate headquarters after she approved the service to be done and after she had paid for the work to be performedThere is no issue with the work that our shop performed and we will not be honoring Ms [redacted] 's request for a refundThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] A***, # [redacted] I apologize to Mr [redacted] for these issues and for the lack of follow up from our department; however I cannot find any record of us receiving any voicemails or e-mails from Mr [redacted] at this time I do not have the means to pay for Mr [redacted] to have his vehicle checked over and cleaned, but I can offer to reimburse him up to $in total to have these services done with, no questions asked, as long as he can provide me a paid invoice or receipt for said servicesThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] A [redacted] , # [redacted] Ms [redacted] needed an alignment performed six months ago when she purchased the tires from us; that is why we recommended the alignment in the first placeShe chose not to have the alignment done and now the two front tires are unevenly wornI do not see how our company can be held responsible for recommending a service that would have prevented the problem that the customer is now having six months after we last worked on the vehicle Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did NOT sign an estimate for for a year old car.THey are lyingI signed the FINAL bill because what will I do? they would call the copsI did NOT NOT NOT sign an estimate for that much work firstIt was for the pipe and ONE strutI am very sickened by thisI was taken advantage of because I had no husband to bring with me.I am so upset.So thanks for your time, but I lose again, and I swear to you I did not sign an estimate for 1600., just the final bill because I was in shock So I will make sure everyone I know will never set foot in Monroe muffler againI will spread the word about Monroe Muffler Regards, [redacted]

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] brought her vehicle to our shop on October 20th, with multiple issues present and was noted as having over 170,miles on the odometer at that timeAccording to our shop, Ms [redacted] ’ Suzuki has extensive rust issues throughout the vehicle and is in very poor condition Our shop has no way of being able to predict how long a vehicle will last and since this was Ms***’s first visit to any of our shops, the vehicle must have been looked at and worked on by other shops fairly recentlyMs [redacted] says in her own complaint that before our work was performed she feared the vehicle may need to be junked Ms [redacted] was aware of the relative condition of her vehicle and approved our shop to replace the brake pads on her vehicle nonethelessSince there is no way our shop could determine how long the vehicle had left before having a serious failure, I do not believe our company owes back Ms [redacted] for the amount she paid for our shop’s workThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thanks for getting back to meI do have the work completed and my receipt from Monroe TransmissionAm I able to fax these to you or do I mail them? I am unable to get these scanned into my computer to attach them as a documentI am not positive if I still have my receipt from Monroe Muffler but I do have my credit card bill that came in the mail; would you need that as well?